Uchoose Rewards® Terms and Conditions
If You participate in the UChoose Rewards® Program, You agree to the following terms and
conditions.
Definitions
In the UChoose Rewards Program, these terms have the following meanings:
● Account" refers to a checking account, credit account, financial account, or other
account opened at Your Financial Institution.
● "We," "Our," or "Operator" means Fiserv Solutions, Inc., the operator and
administrator of the Program and its subcontractors.
● "Program" or "UChoose Rewards Program" means the program that allows
Participants to earn and redeem points for rewards.
● "Rewards Points Account" means the account that tracks points earned by the
Participant.
● "You," "Your," or "Participant" means the individual(s) who is using the debit card,
credit card, financial product, or other product of a participating financial institution to
obtain points that qualify for rewards.
● "Your Financial Institution" refers to the financial institution where You maintain an
Account. This may be a checking account where a debit card has been issued, a
credit card account where a credit card has been issued, or any other account
maintained by the financial institution on behalf of You.
Eligibility
1. Eligibility is restricted to Participants with an active and open Account with a financial
institution participating in the Program, which may include charging or usage
privileges.
2. Eligibility is restricted to Participants that have an Account statement mailing address
within the 50 United States, the District of Columbia, United States territories, or
United States military address (such as APO).
3. This Program is available to all Accounts designated by Your Financial Institution.
Program Administration
1. Your Financial Institution reserves the right to cancel or temporarily suspend the
Program at any time without advance notice, which may result in the cancellation of
outstanding points. Your Financial Institution has the right to change the Program
without advance notice to You.
2. Operator and Your Financial Institution each have the right to monitor all Rewards
Point Account activity. Operator and Your Financial Institution each reserves the right
to cancel any Program membership in the event of fraud, abuse of program
privileges, or violation of the Program rules; including any attempt to sell, exchange,
or transfer points, or any instrument exchangeable for points. If You have conducted
any fraudulent activity, Operator reserves the right to take any necessary legal action
and may have grounds to confiscate any rewards redeemed as a result of such
activity. In addition, You may be liable for monetary losses to Operator, including
litigation costs and damages and you will not be allowed to participate in the Program
in the future.
3. The terms of this Program are void where prohibited by law.
4. We may, at any time and without prior notice, (i) change, limit or terminate any aspect
of the Program, or (ii) update, amend or terminate these Terms and Conditions in
whole or in part. Changes may affect outstanding transactions and points.
Point Accrual
1. You will earn points for every qualifying net purchase (purchases less returns) as
designated by Your Financial Institution. This may include using your debit card or
credit card or by participating in certain other Account activity with Your Financial
Institution. Your Financial Institution determines the points earning rate for all
transactions and when points begin to accrue. No retroactive points will accrue.
Returns are subject to the return policy of the retailer from which you made your
purchase. If you return or cancel an item, points are also reversed from that sale.
Exchanges also make purchases from participating retailers made through
www.UChooseRewards.com ineligible for rewards, as when merchandise is
exchanged, the merchant cancels the order and replaces it with a new one. Since the
new order was not made through the program website points cannot be tracked.
Because of this, the retailer will not pass the points to UChoose Rewards which
means UChoose Rewards cannot access the points to put in your account.
To avoid losing your rebate on exchanges, please make sure all returns are final.
Once your refund is credited to your card, place the order again through the
UChoose Rewards website to be sure you receive points on your purchase.
2. Transactions from lost, canceled, or stolen credit or debit cards; or fraudulent
purchases will not earn points.
3. Participants will not earn points if the Account has been closed, whether closed by
Participant or Your Financial Institution. Once the Account is closed, points will not be
credited and points will be immediately forfeited and cannot be redeemed. Your
Financial Institution will determine what constitutes a closed Account.
4. The Program is based on net purchases only and does not include cash advances,
balance transfers, or wire transfers. It also does not include any fees posted to your
Account, including (but not limited to) late fees, over limit fees, and finance charges.
5. A maximum of 100,000 points per year can be earned.
6. Points will expire 2 years from the end of the month in which they were posted.
7. Points earned during a calendar month are posted to the Participant’s Reward Points
Account by the 10th of the following month. Qualifying purchases that have not been
cleared or posted to a Participant’s Reward Points Account are not eligible for
redemption.
8. Dollar and cents amounts will be rounded down to the nearest whole dollar amount
when calculating points earned.
9. Point balances are available for view online.
10. 10. Points cannot be transferred from one Rewards Point Account to another
Rewards Point Account.
11. Points from multiple Accounts may be pooled together at the discretion of Your
Financial Institution.
12. Points may not be assigned, transferred and/or pledged to any third party. Participant
has no property rights or other legal interests in points.
13. Participant is responsible for any personal tax liability that may be related to
participation in the Program.
14. If your Rewards Point Account does not represent the correct number of points that
you should have been awarded, Operator reserves the right to adjust your point
balance. If you have been awarded points in error or if you believe your Rewards
Point Account has been the subject of any suspicious activity, please contact the
Operator immediately using the "Contact Us" feature of the Program website.
15. If you believe that you have made purchases that should have resulted in the
addition of Rewards to your accumulated Rewards balance, and you see that the
Rewards have not been reflected within thirty (30) days of your purchase (date the
charge appears on your credit card statement), please contact us within ninety days
of the date of such purchase and we will investigate the situation. (If you wait longer
than ninety (90) days, your ability to claim the Rewards will be considered waived).
Redeeming Points
1. No cash refunds or partial awards will be issued upon redemption of points.
2. Program points may not be used with any other discount or coupon offer.
3. All points must be redeemed using the Program website located at
www.UChooseRewards.com.
4. If you have questions about the Program, those questions can be sent to the
Operator using the "Contact Us" feature of the Program website.
5. Points will be redeemable only if your Rewards Points Account is open and in good
standing.
6. The Participant must redeem points, but another person may use the ticket(s) or
rewards. The Participant is responsible for any tax liability or other charges related to
participation in the Program or redemption of points, and for payment of any taxes or
charges. Examples of such charges include without limitation, baggage charges,
departure taxes, or other charges that may have been assessed by government
entities.
7. Your Financial Institution reserves the right to disqualify any Participant from
participating in the Program and to invalidate all points for abuse, fraud, or any
violation of the Program Terms and Conditions.
8. Your Financial Institution, Operator and suppliers are not responsible for the
replacement of lost, stolen, or damaged documents awarded for the redemption of
points.
9. Your Financial Institution reserves the right to pass on any processing and/or
surcharge fees that may be incurred on the rewards.
Liability
1. You acknowledge and agree that as part of the Program certain information, such as
Your name and address, shall be provided to merchants and other parties involved in
the Program and Your transactions. You acknowledge and agree that Operator has
no control over and liability for any use of such information by those third parties.
2. Operator has no liability for disagreements regarding points. Your Financial
Institution’s decisions regarding points and point discrepancies will be final.
3. You agree to comply with all applicable laws, rules, statutes, ordinances, and
regulations in connection with Your participation in the Program and Your use of
goods and services.
4. NONE OF OPERATOR OR THE SUPPLIER OF ANY REWARDS (INCLUDING
EACH OF THEIR AGENTS, AFFILIATES OR EMPLOYEES) (TOGETHER,
"PROVIDERS") MAKE ANY WARRANTY OR REPRESENTATION OF ANY KIND,
EXPRESS OR IMPLIED, REGARDING THIS PROGRAM AND THE WEBSITE,
AND/OR ANY CONTENT, DATA, SOFTWARE, MATERIALS, INFORMATION,
PRODUCTS, SERVICES AND/OR OPERATION OF THE PROGRAM OR THE
WEBSITE ALL OF WHICH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE"
BASIS. YOU EXPRESSLY AGREE THAT THE USE OF THIS WEBSITE AND THE
PROGRAM IS AT YOUR SOLE RISK. PROVIDERS EXPRESSLY DISCLAIM ANY
REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, THAT THE
PROGRAM AND THE WEBSITE WILL BE ERROR-FREE, SECURE,
UNINTERRUPTED, OR VIRUS-FREE. THE INFORMATION, SOFTWARE,
PRODUCTS, AND SERVICES ON THE WEBSITE MAY INCLUDE INACCURACIES
OR TYPOGRAPHICAL ERRORS.
5. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE
PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED,
INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-
INFRINGEMENT, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW
OR FROM A COURSE OF DEALING OR USAGE OF TRADE. THE INCLUSION OR
OFFERING OF ANY PRODUCT OR SERVICE ON THIS SITE DOES NOT
CONSTITUTE AN ENDORSEMENT OR RECOMMENDATION OF SUCH
PRODUCT OR SERVICE.
6. THE SUPPLIERS OF PRODUCTS AND SERVICES FOR OPERATOR ARE
INDEPENDENT CONTRACTORS AND ARE NOT AGENTS OF OPERATOR.
OPERATOR IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS,
REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY
SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY
DAMAGE OR LOSS, INCONVENIENCE, LOSS OF ENJOYMENT, MENTAL
DISTRESS OR OTHER SIMILAR MATTER, DELAYED DEPARTURE, MISSED
CONNECTION, SUBSTITUTION OF ACCOMODATIONS, TERMINATIONS OF
SERVICE, OR CHANGES IN FARES AND RATES, AND/OR CANCELLATION OR
DOUBLE BOOKING OF RESERVATIONS OR TICKETS RESULTING
THEREFROM. ALL TRAVEL DOCUMENTS ARE ISSUED SUBJECT TO THE
TERMS AND CONDITIONS SPECIFIED BY OPERATOR’S SUPPLIERS.
7. THE PROVIDERS WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY DIRECT,
INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSS,
CLAIM, INJURY AND/OR DAMAGE ARISING OUT OF, OR IN ANY WAY
CONNECTED WITH, THE USE OF THE PROGRAM OR THE WEBSITE, OR FOR
ANY INFORMATION SOFTWARE, PRODUCTS, AND SERVICES OBTAINED
THROUGH THE PROGRAM OR THE WEBSITE, OR ANY FAILURE OR DELAY,
OR THE PERFORMANCE OR NONPERFORMANCE BY PROVIDERS, WHETHER
BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF
THE PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.
8. SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF LIABILITY FOR CERTAIN DAMAGES. IF THESE LAWS APPLY TO
YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR
LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL
RIGHTS.
9. You agree to indemnify, defend, hold harmless, and release the PROVIDERS and
any merchants participating in the rewards, including any rewards that, after receipt,
may be lost, stolen, or destroyed, from any claims, liabilities, obligations, actions, or
damages (including reasonable attorneys fees) arising out of any breach of the
Program or these Terms and Conditions by You or by anyone using the Program or
Your points, REWARDS POINT ACCOUNT, or OTHER Accounts. All participating
merchants are in no way affiliated with or responsible for the Program administration.
10. If any of these terms are determined to be illegal, invalid or otherwise unenforceable
by reason of the laws of any state or country in which these terms are intended to be
effective, then to the extent and within the jurisdiction in which that term is illegal,
invalid or unenforceable, it shall be severed and deleted from these terms and the
remaining terms shall survive, remain in full force and effect and continue to be
binding and enforceable.
11. The Program and these Terms and Conditions are subject to the laws of the State of
New York, without any reference to its choice of law provisions.
Other Terms and Conditions
See the following additional Program Terms and Conditions set forth in the attached links for
merchandise, travel, event tickets, activities and gift cards. Any disclaimer of liability set forth
in those additional Program Terms and Conditions shall also apply to the Operator of the
Program described in these Terms and Conditions.
Merchandise Terms & Conditions
Merchandise orders cannot be canceled once they have been placed through the UChoose
Rewards website. Instead, those orders must be returned upon arrival. Please see the
Merchandise Return Policies & Process, below, for more information.
Merchandise Return Policies & Process
Most new, unopened items returned within 30 days of shipment can be returned for either a
replacement item or a refund of points. If you’ve received an incorrect or defective item you
can choose to receive the correct functioning merchandise or a full refund of your points
including shipping and handling. Restocking in addition to shipping and handling fees may
be applied on items returned that are not damaged or the wrong item.
There are some exceptions where returns are not allowed:
● Hazardous items that are gas-powered or contain flammable liquids.
● Computer laptops and desktops more than 14 days after delivery.
● Any product missing the serial number or UPC
● Gift cards/certificates.
● Gourmet gift baskets.
Also, items that are opened, used or shipped more than 30 days ago may not be eligible for
an exchange or refund.
Return Process:
1. Contact the Online Returns Center.
1. You will need either your order confirmation or shipping document to provide
certain information like order number, item number and item name. Providing
all requested information will expedite processing.
2. Click here to access the return request email. Complete requested
information and click submit.
3. You will receive an acknowledgement email within one business day that your
request has been received.
4. 4. Within three business days you will receive an email validating if the item is
eligible for return and providing you with return instructions including any
applicable shipping labels.
2. Return Merchandise
1. Return labels must be used for all exchange and refunds within the time
frame designated (usually 10 calendar days); once the label expires the item
is no longer eligible for return.
2. Each return mailing label is coded for a specific shipment and specific items;
please do not include items from other orders, or other items and/or shipment
from the same order, in the same box, or you will not receive the correct
refund.
3. For special items that require a pick up by UPS, a “call-tag” will be issued.
UPS will attempt a pickup at the address on the order during the next 3
business days. No specific time can be provided for the pick up as this is
dependent upon the UPS route in the area.
4. If specialty carrier is required for large items, the carrier will call the phone
number on the order to arrange a pickup date and time.
5. Return labels, call tags and carrier pick ups are valid only for returns shipped
within the U.S
3. Receive Points within 4 weeks after merchandise is received by the rewards center.
1. Eligible UChoose Points will be deposited back to the participants account.
2. Email notification will be sent once points have been deposited to your
account.
3. Validate your points return on your UChoose Points Detail page of the
UChoose Website (www.UChooseRewards.com).
4. If specialty carrier is required for large items, the carrier will call the phone
number on the order to arrange a pickup date and time.
4. 4. Replacement items are typically shipped within 4 weeks of the merchandise being
received by the rewards center.
1. All shipping addresses must be within the U.S. and can not be P.O. boxes.
2. If the item is unavailable a refund of UChoose Points will be created.
3. Eligible UChoose Points will be deposited back to the participants account.
4. Email notification will be sent once points have been deposited to your
account.
5. Validate your points return on your UChoose Points Detail page of the
UChoose Website
Return Guidelines:
Some product lines have special restrictions or return policies. Review the table below to
understand the returns policy for the various product lines.
Books
Computer
Games
DVDs
Electronics
Music
Videos
Video Games
Software
These items must be unopened and still in
their plastic wrap unless the item is
damaged or defective upon opening of the
item’s packaging.
Large Screen TV delivered by freight
carrier
Inspect your television carefully for damage
while the shipper is still present. If you
discover any damage, please refuse
delivery and the shipper will remove the TV
and your order will be worked for a refund.
Do not sign the shipper’s release form
unless you have inspected the TV for
damages. All cabling or additional
installation is your responsibility. Your
signature on the carriers delivery receipt
acknowledges that you understand the
return policy. If you accept delivery and
later find out that the television is not
working properly, please review package
enclosures to see if the problem is covered
by a manufacturer’s in-home service
warranty. If you are unable to locate
warranty information for a particular model,
contact the manufacturer.
Outdoor Living Tools & Hardware
Kitchen
These items must be unopened and still in
their original packaging, unless the item is
damaged or defective upon your opening of
the item’s packaging. For safety reasons,
items that use flammable liquids or gases
cannot be returned. Please contact the
manufacturer directly for service, warranty,
return, and refund information.
Apparel
These items must be unopened and still in
their original packaging, unless the item is
damaged or defective upon your opening of
the item’s packaging. It must be in its
original condition with all tags and
packaging intact.
Gourmet Food
We cannot accept returns on gourmet food
items including candy, gift baskets, or any
other food items.
Health & Personal Care
Items must be unopened and in new
condition. We cannot accept returns of
products that have special shipping
restrictions imposed by the U.S.
Department of Transportation.
Jewelry & Accessories
These items must be unopened and still in
their original packaging, unless the item is
damaged or defective upon your opening of
the item’s packaging.
Computers
Computers which have been opened are
subject to a 15% restocking fee to be
deducted from the total amount the
customer is refunded. Computers may not
be returned more than 14 days from the
date of delivery.
Please Note:
● If you do not use the Online Returns Center and choose to work directly with the
merchant the Online Returns Center will not be able to assist you.
● Merchant direct returns only allow exchanges; return for UChoose Rewards Points
will not be an option.
● Online Returns Center provides a traceable, insured return method for high value
items. If you choose to work directly with the merchant we recommend using a
traceable U.S.P.S. or UPS shipping method and insure any items valued more than
$500. Shipping costs including insurance will be at the participant’s expense.
Backordered Items
Items which are on back order for more than sixty (60) days may be cancelled due to
unavailability; a full refund of points will be processed for the item(s) cancelled.
Travel Terms & Conditions
All redemptions from the Travel section are final. We are unable to process refunds,
exchanges or cancellations.
Flights
Non-refundable and non-transferable
Hotels & Other Travel Products
Non-refundable and non-transferable
Flights
● All airline purchases are non-refundable and non-transferable.
● Should you have any questions, contact the airline (operator) directly. All reservations
must be made in the exact name of each person traveling. U.S. billing and delivery
address, if applicable, are required. It is the customer’s responsibility to review the
final amount of reservation prior to ending the booking and making a purchase.
Hotels and Other Travel Products
● Packages and tours containing an air component will be subject to policies regarding
flights. Hotel requests for specific features (non-smoking, bedding) are not
guaranteed by Operator or Supplier. Generally although not guaranteed, bedding in
the U.S. and Canada hotels is as follows: Single consists of a room with one bed;
Double consists of a room with either one large bed for two people or two single
beds; and Triple/Quad consists of a room with two beds accommodating up to 3-4
people. Requests for rollaway beds and cribs may result in additional charges
payable directly to the hotel. Star ratings are for informational purposes only and are
not a guarantee or warranty of any kind by Operator. All content of this site is correct
but it is subject to amendment without notice. All content is published in good faith
but Operator cannot guarantee the accuracy of all information provided by suppliers.
Operator reserves to the right, in its sole discretion, to cancel any bookings made on
this site for Groups and/or charge purchasers credit card for any additional fees and
costs related thereto.
● Most advertised air inclusive package prices are per person, double occupancy and
include room, air & all applicable taxes. Hotel only prices are per room including all
taxes. Reservations depend on availability of travel products and are subject to
confirmation upon payment. Rates do not apply to conventions, and customers using
these rates in connection with attending a convention will be assessed additional
surcharges and/or Operator may cancel the reservation. Air inclusive package prices
include federal segment fees, airport passenger facilities charges (PFCs) of up to $24
per person and September 11th Security Fee of up to $10 per person. Mexico
packages include foreign departure taxes, customs fees, immigration fees, airport
improvement, agricultural and health fees of up $90 per person. All rates/fees are
subject to change without notice. Children rates apply only when sharing a room with
two paying adults and/or subject to suppliers rules. Additional charges for cribs,
rollaway beds, infant car seats and similar special request items will be the
responsibility of the guest and will be paid directly to the hotel or rental car agency.
Generally, children 15 and under may not travel alone and must be accompanied by
an adult. Hotel check-in and other travel product age restrictions may apply. Rates do
not include incidentals such as meals and beverages, shows, tours not specifically
included in the package, tips, telephone calls, liquor, laundry or other items of a
personal nature not otherwise specified in the quoted rates or which are excluded
from the price. All personal charges must be paid at the time of service, prior to
departure from the hotel, upon return of the rental car, or as designated by supplier.
A major credit card or cash deposit may be required upon check-in at the hotel and at
time of car rental.
International Travel
● U.S. Citizens are required to present at flight check-in a valid U.S. passport. Hospital
certificates are not acceptable. Children under the age of 18 years old must present a
valid U.S. passport or an original county or state-issued birth certificate or a certified
copy of a county or state-issued birth certificate. Hospital certificates are not
acceptable. A notarized letter of permission to carry the child outside U.S. borders is
required from any legal parent or guardian not traveling with the child. In cases of
divorce, the original custody papers verifying full custody to the traveling parent
eliminates the need for a notarized letter. Non-US. Citizens may require specific
documentation related to their citizenship including a valid passport and visas
(requirements vary by country). Visas and other special documents are the
responsibility of the traveler including all costs involved. We highly recommend all
non-US. Citizens contact the United States State Department directly for
documentation requirements required for your country of origin. U.S. citizens and
non-U.S. citizens are responsible for obtaining current information regarding entry
requirements and security.
● OPERATOR is an independent contractor, which makes arrangements with third
party suppliers for services and accommodations. OPERATOR is not an agent of the
customer, or of other parties providing travel-related services. All travel documents
are issued subject to the terms and conditions specified by such suppliers. Neither
OPERATOR nor any of its agents or employees, shall be held liable for, and by
accepting these documents customer waives any claim against all such parties for, a)
any loss of or damage to property or injury to any person caused by reason of any
defect, negligence, or other wrongful act of omission of, or any failure of performance
of any kind by any other transportation company, supplier or supplier; b) any
inconvenience, loss of enjoyment, mental distress or other similar matter; c) any
delayed departure, missed connections, substitutions of accommodations,
terminations of service, or changes in fares and rates; and d) any cancellation or
double booking of reservations or tickets beyond the control of OPERATOR. In no
event shall OPERATOR be responsible for any amount other than the lesser of the
price paid by the customer for the booking minus any fees charged to Operator. .
OPERATOR reserves the right to accept, decline, retain or remove any person as a
member of the tour or package program at any time. All purchases are subject to
these Terms and Conditions. Operator does not endorse any particular travel
product.
Legal
● LIABILITY AND WARRANTY DISCLAIMER. OPERATOR AND Operators
SUPPLIERS/SUPPLIERS MAKE NO WARRANTY OR REPRESENTATION OF ANY
KIND, EXPRESS OR IMPLIED, REGARDING THIS SITE AND/OR ANY CONTENT,
DATA, SOFTWARE, MATERIALS, INFORMATION, PRODUCTS, SERVICES,
AND/OR OPERATION OF THE SITE ALL OF WHICH ARE PROVIDED ON AN "AS
IS" AND "AS AVAILABLE" BASIS. YOU EXPRESSLY AGREE THAT THE USE OF
THIS SITE IS AT YOUR SOLE RISK. WE EXPRESSLY DISCLAIM ANY
RESPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, THAT THE SITE
WILL BE ERROR-FREE, SECURE, UNINTERRUPTED, OR VIRUS-FREE. THE
INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ON THIS SITE MAY
INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS.
● TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, OPERATOR
DISCLIAMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, BUT NOT
LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND
THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE
OF DEALING OR USAGE OF TRADE. THE INCLUSION OR OFFERING OF ANY
PRODUCT OR SERVICE ON THIS SITE DOES NOT CONSTITUTE AN
ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCT OR SERVICE.
● THE SUPPLIERS OF PRODUCTS AND SERVICES FOR OPERATOR ARE
INDEPENDENT CONTRACTORS AND ARE NOT AGENTS OF OPERATOR.
OPERATOR IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS,
REPRESENATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY
SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY
DAMAGE OR LOSS, INCONVENIENCE, LOSS OF ENJOYMENT, MENTAL
DISTRESS OR OTHER SIMILAR MATTER, DELAYED DEPARTURE, MISSED
CONNECTION, SUBSTIUTION OF ACCOMODATIONS, TERMINATIONS OF
SERVICE, OR CHANGES IN FARES AND RATES, AND/OR CANCELLATION OR
DOUBLE BOOKING OF RESERVATIONS OR TICKETS RESULTING
THEREFROM. ALL TRAVEL DOCUMENTS ARE ISSUED SUBJECT TO THE
TERMS AND CONDITIONS SPECIFIED BY Operators SUPPLIERS. IN NO EVENT
SHALL OPERATOR BE RESPONSIBLE FOR ANY AMOUNT OTHER THAN THE
PRICE PAID BY YOU FOR THE PRODUCT AND/OR OTHER SERVICES.
● OPERATOR, ITS AGENTS AND/OR EMPLOYEES WILL NOT BE, RESPONSIBLE
OR LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR
CONSEQUENTIAL LOSS, CLAIM, INJURY AND/OR DAMAGE ARISING OUT OF,
OR IN ANY WAY CONNECTED WITH, THE USE OF THIS SITE, OR FOR ANY
INFORMATION SOFTWARE, PRODUCTS, AND SERVICES OBTAINED
THROUGH THIS SITE, OR ANY FAILURE OR DELAY, OR THE PERFORMANCE
OR NONPERFORMANCE BY OPERATOR OR ITS SUPPLIERS, WHETHER
BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF
OPERATOR AND/OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE
POSSSIBLIITY OF DAMAGES.
● SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF LIABILITY FOR CERTAIN DAMAGES. IF THESE LAWS APPLY TO
YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR
LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL
RIGHTS.
Event Tickets Terms & Conditions
All Ticket redemptions are final. We are unable to process refunds, exchanges or
cancellations. Should the event be postponed, tickets will be honored for the rescheduled
date.
General
● This site acts as an intermediary between buyers and ticket brokers to facilitate the
purchase and sale of event tickets and as such, is not directly involved in the actual
ticket sale transaction between the buyers and ticket brokers. The following are the
rules or Terms that govern use of the Web site ("Site") by you, the user of the Site
(User). By using or visiting the Site, User expressly agrees to be bound by these
Terms and to follow these Terms and all applicable laws and regulations governing
the Site. We reserve the right to change these Terms at any time, effective
immediately upon posting on the Site.
Orders
● Orders through this site will be fulfilled by one of our network of participating brokers.
All redemptions are final. Since tickets are a one-of-a-kind item and not replaceable,
there are no refunds, exchanges or cancellations. If an event is postponed, tickets
will be honored for the rescheduled date. New tickets will not need to be issued. If an
event is cancelled without a rescheduled date, User will be contacted by Fulfilling
Broker regarding a refund. The Fulfilling Broker may require the User to return the
supplied tickets at Users expense before receiving any refund User may be entitled
to due to cancellation. Any shipping and handling charges are not refundable. When
User receives tickets, User should keep them in a safe place. Please note that direct
sunlight or heat may damage tickets.
● Occasionally tickets ordered may no longer be available at the price or in the quantity
originally ordered at the time the order is received. If equivalent or better seat
locations are available at the same price, and User has chosen to be automatically
upgraded, the Fulfilling Broker will fill the order with the alternative seat locations. If
User has not chosen to be automatically upgraded, a representative from the
Fulfilling Broker may contact User to discuss alternative seat locations.
For certain events, tickets may not be available for immediate shipment. In this case, a
representative from Fulfilling Broker will contact User with notification of an approximate
shipping date. Tickets will be shipped when available.
Adventures/Activities Return Policy & Process
Activities are fulfilled by a variety of Suppliers, Tickets and Tour/Travel Operators
Unless otherwise stated, purchases/redemptions made through Activities on this site all are
subject to these Terms & Conditions; in all booking arrangements, the person making the
booking shall be deemed to have accepted these conditions on behalf of the persons named
in the booking.
Terms of Use
● By using Activities, you agree to be legally bound by these terms, which shall take
effect immediately.
● If you do not agree to be legally bound by all the following Terms & Conditions,
please do not access, redeem for and/or use Activities.
● Activities Terms & Conditions may change at any time by posting changes online.
Please review these Terms & Conditions regularly to ensure you are aware of any
changes made. Your continued use of Activities, after changes are posted, means
you agree to be legally bound by these terms as updated and/or amended.
● Your use of Activities is intended for personal, noncommercial use and/or to make
legitimate requests to book the products or services offered.
Cancellations & Refunds
All redemptions/sales are final and no modifications/amendments or changes are allowed.
● Activity suppliers do not allow changes once a booking has been made.
● It is not possible to change or modify a special event, theater or show ticket. Sales of
these tickets are final and cannot be amended once your original purchase is
confirmed.
● In case of emergency all other date-change requests and amendments are subject to
review of the service providers and we cannot guarantee the success of any
date-change request.
● In case of an emergency and a change is requested, if possible – additional fees may
apply.
● All products, tickets, tours and services offered by Activities are valid as per the dates
displayed in Activities. Program sponsor and suppliers are not responsible or liable
for any information that they do not directly provide.
Occasionally our suppliers and/or service providers make changes to tour dates,
prices, inclusions, coverage, age requirements, etc. As a result, Activities suppliers
reserve the right to cancel, change or substitute any service, tour, ticket or product
that you have booked in Activities, at any time, for any reason.
● In such cases, if you are dissatisfied with the alternatives offered, we will work to
cancel your activity and then offer a refund of your redemption.
● Notwithstanding the above, when we are informed in advance by our service
providers and/or suppliers of a significant change to a booking and/or to a tour,
product or event, we make every reasonable effort to notify the User as appropriate,
in order to amend or re-issue the booking where feasible.
Pricing & Inclusions/Exclusions
Prices are per person, unless otherwise specified.
● Prices are subject to change without notice, until a booking has been confirmed.
● Unless otherwise specified, prices do not include any local taxes or use-fees,
including foreign departure, security, port charges, park fees, customs, immigration,
agricultural, passenger-facility charges or international transportation tax.
● Prices do not include tips/gratuities to tour directors, drivers or local guides; passport
and visa fees; baggage and personal insurance; any items of a personal nature; and
any beverages or food not specifically listed under “Inclusions” on the product pages.
Activity Vouchers
● You will receive a personalized Voucher for each tour, event or service booked. In
order to access and print your Voucher(s), you will be provided access to a secure
webpage that contains a link to your Voucher(s).
● You must provide the original, authentic Voucher to the appropriate service provider
in order to redeem your tour, ticket, or package. Your reservation cannot be honored
or redeemed without presenting a valid Voucher.
● For security purposes, when redeeming your Voucher you must present a valid Photo
ID and sign the Voucher. This is for identification purposes and helps us to prevent
fraud.
Passports, Visas & Insurance
● It is the responsibility of all passengers, regardless of nationality and destination, to
check with the consulate of the country they are visiting for current entry
requirements.
● As visa and health requirements are subject to change without notice, we
recommend that you verify health and visa requirements with the appropriate
consulate prior to departure.
● We strongly recommend that you purchase a comprehensive Travel Insurance Policy
prior to departure. If you cancel your trip or significantly alter travel dates, many
policies will reimburse the cost of cancellation fees and related expenses.
Disclaimers & Limitations of Liability
● Under no circumstances will your Activities Suppliers, agents, affiliates, service
providers, suppliers, and/or distributors be liable for any of the following losses or
damage (whether such losses where foreseen, foreseeable, known or otherwise): (a)
loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of
opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third
parties; or (g) any indirect, consequential, special or exemplary damages arising from
the use of Activities regardless of the form of action.
● Activities Suppliers, in making arrangements for hotels, tours, transportation or any
service in connection with the itineraries of individual customers, shall not be liable
for injury, damage, loss, accident, delay or irregularity, liability or expense to person
or property due to act of default by any hotel, carrier or other company or person
providing services included in the tours.
● Furthermore, Activities Suppliers, agents and operators accept no responsibility for
any sickness, pilferage, labor disputes, machinery breakdown, government restrains,
acts of war and/or terrorism, weather conditions, defect in any vehicle of
transportation or for any misadventure or casualty or any other causes beyond their
control.
● Activities Suppliers’ content - including the information, names, images, pictures,
logos, prices, dates, and availability regarding or relating to Activities Suppliers,
service provider, operator and/or distribution partner – is provided “AS IS” and on an
“AS AVAILABLE” basis without any representations or any kind of warranty made
(whether express or implied by law) to the extent permitted by law, including the
implied warranties of satisfactory quality, fitness for a particular purpose,
non-infringement, compatibility, security and accuracy.
● If any of these terms are determined to be illegal, invalid or otherwise unenforceable
by reason of the laws of any state or country in which these terms are intended to be
effective, then to the extent and within the jurisdiction in which that term is illegal,
invalid or unenforceable, it shall be severed and deleted from these terms and the
remaining terms shall survive, remain in full force and effect and continue to be
binding and enforceable.
Gift Card Terms and Conditions
Gift Cards issued pursuant to the UChoose Rewards Program ("Gift Cards") are subject to
the UChoose Rewards Terms and Conditions located at www.UChooseRewards.com and
the terms and conditions set by the issuing merchant. Additional information may be
obtained from the issuing merchant or may be available at the issuing merchant’s website.
Expiration policies and non-usage fees may apply to the extent allowed by law.
Gift Cards are not redeemable for cash. Gift Cards may not be exchanged or returned
unless damaged or defective at the time of receipt. Gift Cards previously issued by a
merchant that no longer accepts gift cards or is no longer in business may not be exchanged
or returned.
Gift Cards that are lost, stolen, destroyed after receipt, used without the intended recipient’s
permission, or used in a manner inconsistent with any law will not be replaced.
Redemption of UChoose Rewards Points for a Gift Card constitutes acceptance of these
terms and conditions.
Should a Gift Card not be delivered to the intended recipient within 14 days of the shipping
date, please contact UChoose Rewards customer service at
[email protected]. Research will be conducted to determine the appropriate
resolution, but in no event will a replacement Gift Card be issued more than 30 days after
the original Gift Card shipping date.
