1
The MITC updated as on February 1, 2018 and circulated by American Express Banking Corp.
as a part of all Card applications in compliance to Master Circular on Credit Card Operations
of Banks issued by Reserve Bank of India. Cardmember/Cardholder shall mean any person
holding any of the American Express Charge Card dened herein. Specic reference is given if
any Terms and Conditions are applicable only to a particular American Express Charge Card.
This MITC is to be read along with the application form, Cardmember agreement, Cardmember
T&Cs and any other agreement signed and/or accepted by the Cardmember for the full and
comprehensive knowledge and information about the Card products and all the associated
charges/fee, services, benets and privileges as applicable available on such Card products.
(a) FEE AND CHARGES
(i) Joining fees for Primary Cardholder and for add-on/supplementary on Card holder –
Not applicable; may be levied in future
(ii) Annual Membership Fee for primary Cardholder and add-on Cardholder(s)
Annual Membership Fee is payable for use of the Basic Card and each Supplementary
Card issued at the request of the Basic Cardmember. Annual Fee is levied every year at the
start of membership year. Annual Fee reductions or waivers may be offered by American
Express Banking Corp. (“American Express”) at its sole discretion.
Product
Standard
Annual
Fee
Standard Add on
Card Fee (Where
Applicable)*
Membership Rewards Fee
American Express
®
Platinum Card
`50,000 `5,000 FTO bundled with the product
American Express
®
Gold Card
`4,500 `1,500 FTO bundled with the product
American Express
®
Green Card
`2,100 `950
`800 (FTO)**
`250 (NFTO)
Air India American
Express
®
Gold Card
`5,900 `2,000 FTO Bundled with the product
*Up to 6 Supplementary Cards for the American Express Platinum Card and 2 Supplementary
Cards for the American Express Gold Card are complimentary with the Basic Card, post
which the Standard Supplementary Card fee will be applicable.
**FTO: Frequent Traveller Option – Membership Rewards Points on the FTO tier never
expire; NFTO: Non-Frequent Traveller Option; Membership Rewards Points on NFTO tier
accrued in any other Enrolment Year that have not been redeemed for Rewards can be
carried over for up to two further Enrolment Years. Any Points not used by the end of the
second year after the Enrolment will be forfeited.
Service Tax: Any Charges mentioned anywhere in this MITC are exclusive of the applicable
Service Tax which is billed along with the fee that appears on the billing statement and is
levied as per the applicable Service Tax.
(iii) Cash Advance Fee
A Transaction Fee of 3.5% of the Cash Advance amount, subject to a minimum of INR 250,
is levied every time a Cardmember withdraws cash on his Card.
(iv) Service charges levied for certain transactions
Description of Service/
Transaction
Service/Transaction Charges
Duplicate Statement Fee
`100 per statement for paper statements older than 3
months
Cheque / ECS / NACH Return
Fee
`250 per Returned Instrument
AMERICAN EXPRESS
®
CHARGE CARD -
MOST IMPORTANT TERMS AND CONDITIONS
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Record of Charge / Summary
of Charge Retrieval Fee
`100 per Retrieval
Surcharge on Purchase of
Railway Ticket
1.8% of the transaction value or minimum of `10+ tax if
booked on the internet (IRCTC)
Membership Rewards
Points for Redemption /
Reinstatement
(i) `250 for every redemption of Air Miles
(ii) `200 for reinstatement of Points for every monthly
billing statement^
Convenience Fee* on
electricity, gas and water bill
payments
A convenience fee will be levied on all electricity,
water and gas payments through Bill Desk Standing
Instructions or through American Express EPAY.
`1- 15,000 : `50 per transaction
`15,001 - `1,00,000: `100 per transaction
`1,00,001 or above: 1.95% per transaction.
Surcharge on Fuel Purchase
2.5% of the transaction value subject to a minimum
of INR 10 + applicable taxes will be charged as fuel
surcharge at all fuel stations except on HPCL Fuel
Stations
Surcharge on HPCL Fuel Station:
• 0% for transaction less than or equal to `25000
• 0.3% fee per transaction is applicable for all HPCL
payments above `25,000.
Foreign Currency Transactions Currency Conversion Factor assessment - 3.5% + S.tax
Service Tax and any other applicable cess will be levied as per the prevailing rate on fee,
interest and other service charges as applicable.
*Please note that there will be no convenience fee levied by American Express on payments
made directly to the utility service providers (biller), such as payments made or standing
instructions set up on biller website (either through bill desk or directly). However, service
providers (billers) may charge convenience or processing fee on such payments as per
their own practices.
^Points will be forfeited for the particular billing cycle / monthly statement in which the
minimum payment is not received by the due date.
(iii) Due Date
All charges are due immediately upon receipt of our monthly statement, payable by the
due date given on the statement. In the event of non-receipt of monthly statement, the
Cardmember is required to make full payment of the Charges within 18 days of incurring
the charge on the basis of Cardmember’s copy of the Record of Charges (ROC), or earlier,
if requested by American Express.
Indicative example: For a Monthly Bill Statement dated January 13, 2014, the total amount
payable by the Due Date is `12,000. Then, the Cardmember is required to pay the full
amount of `12,000 on or before the Payment Due Date or after 18 days of incurring the
charge.
(iv) Finance Charges for both Revolving credit and cash advances
In a Charge Card, Cardmembers are not allowed to revolve the overdue balance by paying
Finance Charges. Hence, there are no Finance Charges applicable.
(v) Overdue Interest Charges - to be given on monthly and annualized basis.
There are no Overdue Interest Charges applicable for the Card.
(vi) Charges in case of default
Delinquency Fee (on overdue account balance)
A Delinquency Fee is levied at the rate of 5% on the unpaid balance (with a minimum
monthly Delinquency Fee being `300). A Delinquency Fee is levied if American Express
does not receive full payment of the Amount Due (as shown on the monthly statement) by
the due date. Subsequently, a Delinquency Fee at the rate of 5% per month will be levied
on any unpaid balances at the end of each interval of 30 days until the payment is received
in full.
Sample Illustration - A Cardmember has a total amount due of `20,000 payable the Due
Date. If the Cardmember does not pay this full amount by the Due Date, the Delinquency
Fee that will appear in the next month’s bill statement will be calculated as:
5% * 20,000 = `1,000. Thus the Cardmember would be charged `1,000 + applicable tax,
which is the Delinquency Fee payable.
If the Cardmember does not pay this amount in full by the next due date then the Delinquency
Fee that will appear in the next month’s Bill Statement will be calculated as:
5%* (Previous principal (unpaid) balance of `20,000 + any fresh transaction on the Card
since the last statement generation date).
(b) DRAWAL LIMITS
(i) Credit Limit and (ii) Available Credit Limit
There is no pre-set spending limit on the Charge Card. “No Pre-Set Limit” does not mean
spending is unlimited. American Express approves charges (spends done on Merchant
Establishments in India or overseas) based on the declared nancials, spending pattern,
credit record and Account history. American Express reserves the absolute right to deny
authorisation for any requested charge.
The Cardmember can call up the helpline to understand the amount he may spend on the Card.
(iii) Cash Withdrawal Limit
The Cardmember will be able to use the Card to access Cash from select ATM (Automated
Teller Machines) worldwide.
The cash withdrawal limits are as below:
Product Cash Withdrawal Limit
American Express Platinum Card Cash withdrawal in India – `25,000 every 14 days
Cash withdrawal Overseas - US$ 750
every 14 days
American Express Gold Card `10,000 every 14 days
American Express Green Card `8,000 every 14 days
Air India American Express Gold Card `10,000 every 14 days
Please refer to the applicable service charges as stated earlier.
(c) BILLING
(i) Billing Statements - Periodicity and Mode of Sending
American Express will send Cardmember a statement identifying all purchases, Cash
Advances, Fee and all other Charges, payments and Credits to the Account once a month.
Non-receipt of the statement for any reason whatsoever is not a valid reason for non-payment
of the payment due. Should the Cardmember not receive the statement within 10 days
from the date of his usual Statement Date, the Cardmember should call American Express
{refer section c(vi)} to check the amount payable. The statement of Account will be sent to
Cardmembers through courier/regular post or through an online link on the Cardmembers’
registered e-mail address with American Express. Cardmembers can also register online and
view the Card statements online by logging on to americanexpress.co.in However, there may
be no statement generated for the period in which there has been no outstanding due and no
transaction on the Account in the past month.
(ii) View Card Account Statement Online
You can access your Card Account at a click of a button by registering at americanexpress.
co.in and view your current balance anytime, get a paperless statement and make a
payment from anywhere.
(iii) Minimum Amount Payable
Cardmembers are required to pay the full amount as shown in the Statement of Account by
the Payment Due Date. If they fail to do so, charges may be levied as per section a (iv), (v)
and (vi).
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(iv) Method of Payment
Cardmember have to remit the payment, in Indian Rupees, by the due date. Payment to the
Card account can be remitted by any of these convenient methods:
• National Electronic Funds Transfer (NEFT) - Make a payment towards your Account
via NEFT mentioning the full 15 digit Card number. The NEFT details are as follows:
IFSC Code: SCBL0036020
Name of Bank & Branch: Standard Chartered Bank,
Narain Manzil, 23 Barakhamba Road,
New Delhi – 110001
Account Type: Current
Payee Account No.: 37XXXXXXXXXXXXX (XX represents the last 13 digits of your
Card number)
• Direct Debit - You may also enrol for direct debit each month from your Bank account
and credit the Card Account through the National Automated Clearing House System
(NACH)introduced by the National Payments Corporation of India (NPCI)
• Online - Pay your Card bill, online anywhere anytime in three simple steps. Just log on
to americanexpress.co.in Click on ‘Pay your bill now’. Fill in your Card details and the
bank account from which you would like to make the payment
• Crossed Cheque / Draft - Please make your crossed cheque/draft payable to AEBC
Card No. 37** ****** *****. Please mention your name and contact number on the reverse
of the cheque and mail it to:
American Express Banking Corp.
Cyber City Tower C, DLF Bldg No. 8,
Sector - 25, DLF City Ph II, Gurgaon - 122002
Payments received against the Cardmember’s Card outstanding will be adjusted against
all the taxes, fees and other charges, interest charges, cash advances and purchases in
that order.
(v) Billing Disputes Resolution
Any clarications or queries on the monthly statement of the Card Account must be
informed to American Express by Calling into the 24 hour Member Services helpline
(refer to c (vi)) or submitted to American Express in writing (refer to c (viii))within
60 days of the statement date. American Express would take reasonable steps to
assist the Cardmember by providing information in relation to his queries to the
Card Account. American Express may charge a reasonable administrative fee for statement
reprints or Record of Charge forms. In case of Cardmember billing disputes/transaction
disputes, American Express follows its dispute resolution policy whereby a temporary
suspension is applied on the disputed transaction and case is investigated for the dispute
and the dispute is closed within 60 days. As a result of temporary suspension, the disputed
transaction amount is not included in the overdue balance for the purposes of reporting to
Credit Information Companies (CICs) as authorised by Reserve Bank of India, till such time
that dispute is settled.
(vi) Contact particulars of 24 hour Call Centres
Should the Cardmember require any assistance, Bank’s 24 Hours call center can be
contacted at the numbers mentioned herein below:
American Express Platinum Card: 1800-180-1255, 0124-280-1444, 1800-419-1255,
American Express Gold Card: 0124-280 1111, 1800- 419-1120,
Air India American Express Gold Card: 1800-419-1266, 1800-180-1666, 0124-280 1666,
0124-265 0266.
American Express Green Card: 1800 419 1261, 1800 180 1261, 91-124-4650261, 91-124-
2801261
(vii) Grievances Redressal Escalation - Contact particulars of ofcers to be contacted
In the event that you are not satised with our services, you may register your grievance to:
FIRST ESCALATION
Ms. Ranjeeta Soren/Ms. Sumiran Bhatia
Executive Correspondence Unit
American Express Banking Corp.
Cyber City, Tower C, DLF Bldg. No 8,
Sector - 25, DLF City Phase II,
Gurgaon-122002
Phone No. 0124-3362044/0124-3362172
E-mail: Manager-Customerservicesindia@
aexp.com
SECOND ESCALATION
Mr. Rajiv Bathla
Head of Operations
American Express Banking Corp.
Cyber City, Tower C,DLF Bldg. No 8,
Sector-25, DLF City Phase II,
Gurgaon-122002
E-mail: Head-Customerservicesindia@
aexp.com
If you are not satised with the response or if you have not received a response from us
within a month, you may approach the RBI’s Banking Ombudsman for redressal. For more
details on the RBI’s Banking Ombudsman Scheme 2006 you may visit the www.rbi.org.in
(viii) Complete Postal Address of the Card Issuing Bank
American Express Banking Corp.
Cyber City, Tower C,DLF Bldg. No. 8, Sector-25,
DLF City Phase II, Gurgaon-122002.
(ix) Charges in Foreign Currency
If you make a Charge in a currency other than Indian Rupees, that Charge will be converted
into Indian Rupees. The conversion will take place on the date the Charge is processed
by overseas American Express, which may not be the same date on which you made
your Charge as it depends on when the Charge was submitted to American Express. If
the Charge is not in U.S. Dollars, the conversion will be made through U.S. Dollars, by
converting the Charge amount into U.S. Dollars and then by converting the U.S. Dollar
amount into Indian Rupees. If the Charge is in U.S. Dollars, it will be converted directly
into Indian Rupees. Unless a specic rate is required by applicable law, you understand
and agree that the overseas American Express treasury system will use conversion rates
based on interbank rate that it selects from customary industry source on the business day
prior to the processing date, increased by a foreign currency conversion mark up of 3.5% If
Charges are converted by third parties prior to being submitted to American Express, any
conversions made by those third parties will be at rates selected by them. Please note that
if the charge is made in Nepal and Bhutan, currency conversion factor is not applicable as
such charge will be denominated in Indian Rupees to the Cardmembers.
d. DEFAULT AND CIRCUMSTANCES
(i) DISCLOSURE The Cardmember acknowledges that, as per extant business practices the
bank is authorized to disclose from time to time any information relating to the Credit Card (s),
to any Credit Information Companies (CICs) as authorised by Reserve Bank of India (existing
or Future) without any notice to the Cardmember. The Credit Information Companies (CICs)
as authorised by Reserve Bank of India are an initiative of the Government of India and
Reserve Bank of India to improve the functionality and stability of the nancial system. All
banks and nancial institutions participating in this initiative are required to share customer
data with Credit Information Companies (CICs) as authorised by Reserve Bank of India. In
view of this American Express shall be reporting information and data (positive or negative)
relating to Cardmember’s account from time to time to Credit Information Companies (CICs)
as authorised by Reserve Bank of India and any other agency as the bank may deem t.
American Express will also share the Cardmember information with its groups / associates
/ entities or companies with whom American Express has tie-up arrangements for providing
other nancial service products, until and unless clearly stated otherwise.
(ii) Procedure (including notice period) for reporting a Cardholder as defaulter
A Card Account would be overdue or in default due to one or more of the following
circumstances:
• Cheque / ECS/ NACH payments / NEFT that are not honoured for the full amount
• Failure to pay the full amount by the Due Date (as on the Card Account Statement)
• If any statement made by the Cardmember to American Express in connection with his
Card was false or misleading
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• For failure to comply with the Terms & Conditions of the American Express Card
• If a petition for Cardmember’s bankruptcy is issued or if any attempt is made by any
other creditor to seize any of his property.
If Cardmember’s Account is in default, American Express requires him to pay immediately all
sums outstanding on his Account and American Express reserves the right to cancel his Card.
Notication to Cardmember of Credit Information Companies (CICs) as authorised
by Reserve Bank of India reporting at the time of overdue status
In case a Cardmember’s Account is overdue for 60 days or more, American Express will
send a written communication to the Cardmember informing the overdue status and its
intention to further report his/her overdue status to the Credit Information Companies
(CICs) as authorised by Reserve Bank of India.
(iii) Procedure for withdrawal of default updating credit information report and the period
within which the default report would be withdrawn after settlement of dues
Once reported to the Credit Information Companies (CICs) as authorised by Reserve Bank
of India, there is no withdrawal of the report. However, upon settlement of the dues by the
Cardmembers, the Bank shall update their records with the Credit Information Companies
(CICs) as authorised by Reserve Bank of India on a monthly basis.
(iv) Recovery procedure in case of default / account overdue
Bank uses the following follow-up and recovery channels in case of default:
• SMS: Messages might be sent on the mobile phone number provided by the Cardmember
reminding him of his missed payment.
• Letters: Letter might be sent at the mailing address provided by the Cardmember to
inform him on his overdue amount, payment due dates and the subsequent delinquency
fee levied as well as the consequences of non-payment.
• Telephone: Cardmember might be contacted at ofce and residence telephone numbers
to check the status of his payments and to inform him of his overdue amounts.
• Field visitation: Visit by an Authorized Recovery Personnel appointed by the Bank
would be done at the Contact address of the Cardmember. The Recovery Personnel
would advise the Cardmember for regularizing his overdue Account and would also
address any issues / concerns that the Cardmember may have on his Card Account.
• Legal Recourse: Legal recourse might be resorted in exceptional situations, in the
event of advance stages of Cardmember’s default.
(v) Recovery of dues in case of death / permanent in-capacitance of Cardholder
American Express offers a waiver of outstandings up to `50,000 on the Card in case of
death of the Basic Cardmember. If the outstanding amount is more than `50,000, letter
and telephone follow-up will be done with the next of kin of the deceased, informing them
about the deceased Cardmember’s outstanding amount and advising them to regularize
the Account.
(vi) Available Insurance cover for Cardholder and date of activation of policy
(Insurance Cover is not available for Supplementary Cardholders other than as mentioned
below. Transaction may happen on either basic or supplementary Card.) (All amounts in
INR, unless otherwise specied.)
Card Covers Detail of Cover
Primary
Card Sum
Insured (INR)
Supplementary
Sum Insured
(INR)
American
Express
®
Green Card
Death due Air Accident
(when ticket is booked
on American Express
Card)
Covers death due to air
accident
5,000,000 N/A
American
Express
®
Platinum
Card
Air Accident (Ticked on
Platinum Card)
Covers death due to air
accident, in case air ticket
is bought on the Platinum
Card
10,000,000 N/A
Loss of checked in
baggage-International
In the event of total and
complete loss of baggage,
market value of the
baggage contents will be
reimbursed up to the limit
of the sum insured (covers
cruises also)
50,000 50,000
Loss of Passport/Docs
Reimbursement of charges
and fees incurred in
replacement of documents
up to the limit of sum
insured
50,000 50,000
Loss of accompanied
baggage - domestic
In the event of total and
complete loss of baggage,
market value of the
baggage contents will be
reimbursed
50,000 50,000
Delayed checked in
baggage - International
In case of delay of baggage
by more than 12 hours
emergency purchases of
basic essentials, up to
a maximum of the sum
insured will be reimbursed
50,000 50,000
Overseas Medical
Insurance
Overseas Medical
Insurance for the rst seven
days of your trip
US$ 50,000 N/A
Purchase Protection
Protection against loss or
damage of your properties
and possessions within 90
days, due to re, burglary or
natural calamities.
5,00,000 N/A
Insurance Benets are provided by ICICI Lombard General Insurance Co. Ltd. and
the Cardmember is requested to settle insurance claims with ICICI Lombard General
Insurance Co. Ltd. directly. The Cardmembers can register for Overseas Medical Insurance
by contacting ICICI LOMBARD GIC LTD. by sending SMS OMI to 575758 or email at
Please refer to the Welcome Pack for Nomination Form. It is the responsibility of the
Cardmember to le with the insurance company the duly lled nomination form as applicable.
The nomination form is provided along with the welcome pack. Please call us in case you
require a copy of the insurance form
Date of Activation of Policy
On enrolment, Cardmember becomes automatically eligible for the Insurance benets, subject
to timely payment of Annual Fee. These benets remain are as long as the Card Account
remains live and in good standing.
(e.) TERMINATION / REVOCATION OF CARDMEMBERSHIP
(i) Procedure for surrender of Card by Cardholder - due notice
Any Cardmember, at his discretion, can surrender or terminate Cardmembership at any
time. All outstanding amounts will immediately become due. The Cardmember may call at
Bank’s 24 hour help line (Card Service) phone number (refer to c (vi)) or make a written
request to American Express (refer to c (viii)). The termination of Card will only be effective
when American Express receives all such Cards (issued for use on the Account) cut into half
and the payment of all amounts outstanding in respect of the Account. Cardmember can
cancel the use of a Credit Card by Supplementary Credit Cardmember by notifying American
Express in writing but he will remain liable for all Charges incurred by the Supplementary
Credit Cardmember up to the date of receipt of notice by American Express.
(ii) American Express can terminate the Cardmember Agreement and cancel your Card at any
time on immediate notice or at anytime to restrict the use of the Credit Card without giving
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American Express Banking Corp.,
Cyber City Tower C, DLF Bldg. No. 8, Sector - 25, DLF City Ph II, Gurgaon - 122002
americanexpress.co.in
reason or cause. Where American Express terminates the Cardmember Agreement, all
monies outstanding on the Account (including Charges or Cash Advances not yet debited)
will become due and payable immediately. American Express may inform Establishments
of cancelled Cards. If the Card is cancelled, the Cardmember must cut it in half and return
both halves to American Express at once. The Cardmember agrees not to use the Card
after it has been cancelled. All your outstanding amounts will immediately become due.
(f.) LOSS / THEFT / MISUSE OF CARD
(i) Procedure to be followed in case of loss / theft / misuse of Card - mode of intimation
to Card issuer
Cardmember must notify American Express immediately if Card is lost, stolen, mutilated, or
not received when due or if he suspects that the Card is being used without his permission.
Cardmember can call the 24-hour helpline (Card Service) phone numbers (refer to c (vi)) to
inform about this loss or theft. American Express would immediately block the usage of the
lost / stolen Card, and normally issue a Replacement Card in lieu of that. If the lost Card is
subsequently received, it must not be used. The Replacement Card and subsequent renewals
of it must be used instead. The retrieval of the original Card must immediately be reported to
American Express and it must be cut in half and the pieces returned to American Express.
(ii) Liability of Cardmember in case of (i) above
Provided that the Card member has acted in good faith, his liability to American Express
arising out of any unauthorized use of the Credit Card shall be nil if American Express
receives the report within 3 working days of the fraud. If the fraud is reported beyond 3
working days then the maximum liability of the customer will be limited to INR 1000.
(iii) Cardmembers will not be held responsible for any unauthorized charges made online, or
in the physical world, with their Card so long as they comply with the Card conditions and
notify us immediately* when they discover any fraudulent transactions.
*Immediately means as soon as the Cardmember is aware, but no later than on or before
the due date of the statement in which the fraudulent transaction appears.
In addition to the above, please refer to the Welcome Pack sent to you for detailed Terms
and Conditions of American Express Cards.
(iv) The security features adopted and implemented by American Express are of international
standards robust enough to protect and safeguard Cardmember data from unauthorized
access, and are currently a substitute to PCI DSS Certication mandated by RBI. American
Express shall however bear the fraud losses for any suffered by the Cardmembers arising
out of American Express not obtaining the PCI DSS Certication.
(g) Outsourcing of Financial Services
The Bank may outsource/assign activities (including the sales, marketing, servicing etc. of its
products) to any service provider, whether located in India or overseas and whether to any
of the Bank’s afliates or a third party, at its sole discretion, in accordance with the applicable
guidelines of the Reserve Bank of India (RBI). The Bank reserves the right to provide details
of Cardmember’s Account to such service providers for the purpose of availing outsourced
services of any nature by the Bank, in accordance with its data privacy policy.
(h) Contactless Payment
Cards issued by AEBC may be equipped to enable contactless payments. Payments effected
via the contactless feature do not require a second factor authentication and may be restricted
in accordance with the Bank’s internal policies/extant guidelines. In the event American
Express issues a contactless Card, it will be notied to you via the brochure accompanying
the Card. Transactions above a certain threshold will require a second factor authentication.
The customer has a choice to effect the payments with or without the contactless feature
subject to the threshold as stated above. Please refer to Americanexpress.co.in/contactless
for further details.
RCP_MITC_Feb. 18
