My Document

Table of Contents

Before You Begin

Directory

Local Directory

Managing the Local Directory Groups

Adding Contact Groups

Editing Contact Groups

Deleting Contact Groups

Managing the Local Directory Contacts

Adding Contacts

Viewing Contacts

Editing Contacts

Deleting a Contact

Deleting All Contacts

Moving a Local Directory Contact to Blocklist

Searching for Contacts

Blocklist

Adding a Blocklist Contact

Viewing Blocklist Contacts

Editing a Blocklist Contact

Deleting Blocklist Contacts

Deleting a Blocklist Contact

Deleting All Blocklist Contacts

Moving a Blocklist Contact to the Local Directory

Remote Phone Book

Searching for Remote Phone Book Contacts

Viewing Remote Phone Book Contacts

Saving a Remote Phone Book Contact to the Local Directory

Saving a Remote Phone Book Contact to the Blocklist

Call History

Call History Icons

Viewing History Records

Saving a History Record to Local Directory

Saving a History Record to Blocklist

Deleting History Records

Deleting a Call Record

Table of Contents

Deleting All Call Records

Disabling History Record

System Applications

Recorder

Recording Audio

Playing a Recorded Call

Pause/Resuming a Playback

Fast Forwarding/Rewinding a Playback

Stopping a Playback

Copying Recorded Audio to USB Flash Drive

Copying All Recorded Audio to USB Flash Drive

Renaming the Recording

Uploading a Recording to Server

Deleting a Recording

Deleting All Recordings

Checking Storage Space

Browser

Browsing a Web Page

Managing Bookmarks

Adding a Web Page to the Bookmarks Library

Accessing a Web Page from the Bookmarks Library

Editing a Bookmark

Deleting a Bookmark

Setting a Home Page

Clearing the Navigation History

Modifying the Browser Settings

Clock

Customizing Your Phone

Changing the Administrator Password

Wallpaper

Changing Wallpaper on Idle Screen

Screen Saver

Changing the Waiting Time for Screen Saver

Setting the Screen Saver Type

Changing the Screen Backlight and Time

Changing the Language

Changing the Input Method

Time & Date

Setting the Time and Date Manually

Changing the Time and Date Format

Phone Lock

Setting the Phone Lock

Setting a Phone Lock Key

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Locking Your Phone Manually

Unlocking Your Phone

Changing Your Phone Unlock PIN

Line Keys

Assigning Functionality to a Line Key

Changing the Locations of the Line Keys

Deleting a Line Key

Audio Settings

Adjusting the Volume

Setting the Ring Tone

Setting a Ring Tone for the Phone

Setting a Ring Tone for an Account

Setting a Ring Tone for a Group

Setting a Ring Tone for a Contact

Disabling the Key Tone

Enabling Touch Tone

Configuring Notification Sound

Enabling Silent Mode

Using Your Phone with PC

Connecting the PC to the Phone

Setting the Phone as PC Audio Device

Setting the Phone as PC Audio Device via Softphone

Setting the Phone as PC Audio Device via PC

Holding/Resuming the PC Audio

Muting or Unmuting the Microphone

Using the CP Wireless Microphone CPW25/CPW65 (Coming Soon)

CPW25/CPW65 LED Instructions

Charging the CPW25/CPW65

Turning the CPW25/CPW65 On or Off

Registering the CPW25/CPW65

Registering the CPW25/CPW65 with another Phone

Unregistering the CPW25/CPW65

Muting or Unmuting the CPW25/CPW65

Viewing CPW25/CPW65 Information

Finding the CPW25/CPW65

Using Star Connection Feature

State Indicator of CP965 Star Connection

Configuring the Primary Phone

Setting Up a Star Connection Group

Sending Broadcast from Primary Phone

Removing a Subsidiary Phone

Dissolving a Star Connection Group

Table of Contents

Finding a Subsidiary Phone

Stop Finding a Subsidiary Phone

Configuring the Subsidiary Phone

Joining a Star Connection Group

Quitting a Star Connection Group

Finding a Primary Phone

Stop Finding a Primary Phone

Connecting a Mobile Phone Using Bluetooth

Activating the Bluetooth Mode

Pairing and Connecting the Bluetooth-enabled Mobile Phone

Syncing the Mobile Contacts to the Phone

Enabling the Mobile Contacts Sync Feature

Viewing Your Mobile Contacts

Handling a Mobile Phone Call on the Phone

100

Configuring the Phone Audio Feature

100

Configuring the Media Audio Feature

100

Renaming the Paired Bluetooth-enabled Mobile Phone

101

Disabling Bluetooth Device Discovery

101

Changing Your Phone's Bluetooth Name

101

Unpairing the Mobile Phone

102

Disconnecting the Bluetooth-enabled Mobile Phone

102

Deactivating the Bluetooth Mode

102

Wireless Network

103

Activating the Wi-Fi Mode

103

Connecting to the Wireless Network

103

Connecting to an Available Wireless Network Manually

103

Adding a Wireless Network Manually

104

Viewing the Wireless Network Information

104

Disconnect from a Wireless Network

104

Deactivating the Wi-Fi Mode

105

Using Your Phone with PSTN Account

106

Connecting the Expansion PSTN Box CPN10

106

Configuring the PSTN Account

106

Selecting the Country for PSTN Use

106

Configuring the Flash Time

107

Basic Call Features

107

Conference

107

Recording Using a USB Flash Drive

108

Unavailable Features for PSTN

108

Maintaining Your Phone

109

Investigating Warnings

109

Clearing Warning Icon

109

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Diagnosing the Network

109

Rebooting Your Phone

110

Resetting to Factory Settings

110

Updating the Phone Configuration

110

Clearing User's Personalized Configuration Settings

110

Appendix - Menu Structure

112

Before You Begin

This guide provides information you need to quickly use your new phone.

Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also, be sure to

read the Quick Start Guide which can be found in your phone package before you set up and use the phone. As

you read this guide, keep in mind that some features are only configurable by your system administrator or determ-

ined by your phone environment. As a result, some features may not be enabled or may be operated differently on

your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is

available on your phone screen.

Related Topic

Changing the Input Method

Topics

English (UK) Input Method

Google Pinyin Input Method

English (UK) Input Method

No. Item Description

1 26 English Letters

• Tap to enter letters.

• Long tap a key then slide to choose one of the options to

enter an alternate character.

2 Delete Key

• Tap to delete the entered characters one by one.

• Long tap to delete two or more characters.

Label automatically to identify the

context-sensitive features.

Next Key Tap to go to the next field.

Done

Key

Tap to confirm the settings.

Send

Key

Tap to dial out the number.

Go Key Tap to browse the web page.

4 Two Special Characters

• Tap to enter special characters.

• Long tap point key (.) then slide to choose one of the options

to enter an alternate character.

5 Space Key

• Tap to enter spaces.

• Long tap to change the input method.

6 Tap to switch to the numeric&symbolic input mode.

7 Tap to switch to the uppercase input mode.

Tap to switch to the numeric&symbolic input mode as shown below:

Getting Started

No. Item Description

1 Numbers

• Tap to enter numbers.

• Long tap a key then slide to choose one of the options to

enter an alternate character.

2 Special Characters

• Tap to enter special characters.

• Long tap a key then slide to choose one of the options to

enter an alternate character.

3 Delete Key

• Tap to delete the entered characters one by one.

• Long tap to delete two or more characters.

Label automatically to identify the con-

text-sensitive features.

Key

Tap to go to the next field.

Done

Key

Tap to confirm the settings.

Send

Key

Tap to dial out the number.

Key

Tap to browse the web page.

5 Space Key

• Tap to enter spaces.

• Long tap to change the input method.

6 Tap to switch to the lowercase input mode.

7 Tap to switch to the symbolic input mode.

Tap to switch to the symbolic input mode.

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No. Item Description

1 Special Characters

• Tap to enter special characters.

• Long tap a key then slide to choose one of the options to enter an altern-

ate character.

2 Delete Key

• Tap to delete the entered characters one by one.

• Long tap to delete two or more characters.

Label auto-

matically to

identify the con-

text-sensitive fea-

tures.

Next Key Tap to go to the next field.

Done Key Tap to confirm the settings.

Send Key Tap to dial out the number.

Go Key Tap to browse the web page.

4 Space Key

• Tap to enter spaces.

• Long tap to change the input method.

5 Tap to switch to the lowercase input mode.

6 Tap to switch to the numeric&symbolic input mode.

Google Pinyin Input Method

You can use Google Pinyin input method (谷歌拼音输入法) to enter Chinese characters.

When you change the input method to Google Pinyin, the onscreen keyboard displays the English input mode as

shown below by default:

Long tap to select Chinese input mode as shown below:

Related Topic

Getting Started

Changing the Input Method

Using the Dial Pad

You can use the dial pad to enter data. The dial pad only provides digit keys, # key, and * key.

You can tap to switch to the onscreen keyboard.

Related Topic

Using the Onscreen Keyboard

Call Features

You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else, conduct a

conference call and perform other basic call features.

Topics

Placing Calls

Answering Calls

Disabling Call Waiting

Silencing or Rejecting Incoming Calls

Ending Calls

Redialing a Call Automatically

Call Muting and Unmuting

Keep Mute

Holding and Resuming Calls

Redirecting Incoming Calls

Transferring Calls

Conference Calls

Call Recording

Multicast Paging

Placing Calls

You can use your phone like a regular phone to place calls in many ways easily.

Topics

Placing a Call from the Dialer

Placing Multiple Calls

Placing a Call with a Speed Dial Key

Placing a Call Back to the Last Incoming Number

Redialing a Number

Dialing a Hotline Number

Placing a Call from the Call History

Placing a Call from the Directory

Placing an Anonymous Call

Placing a Call from the Dialer

The Dialer enables you to enter a number to place a call, and it displays a list of previously placed calls or contacts

in your directory.

You can also select the desired contact from the search list, the placed call list or Directory.

Note: Your system administrator can configure the source list for searching and disable to display the placed call records.

Procedure

Tap .

Enter a number.

3. Select Send ( ).

Note: Your system administrator can enable live dialpad feature, which enables your phone to automatically dial out the

phone number after a period of time without selecting Send.

Placing Multiple Calls

When you are in a call, you can hold your current call and place a new call.

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Procedure

Do one of the following:

Select > New Call. The active call is placed on hold.

Select Hold to place the original call on hold.

Select > New Call.

Enter the desired number or select a contact.

3. Select Send ( ).

Placing a Call with a Speed Dial Key

You can quickly dial a number by using a Speed Dial key.

Procedure

Tap Dsskey.

2. Drag the desired line key to the Edit field.

3. Select SpeedDial from the Type field.

4. Select the desired line from the Account ID field.

Do one of the following:

(Optional.) Enter the string that will appear on the phone screen in the Label field.

Enter the contact number you want to dial out directly in the Value field.

You can also enter the contact number with the DTMF sequence that you want to send in the Value field. The

contact number and DTMF sequence are separated by commas. One comma stands for 500 milliseconds.

For example, 1234,,123# means the phone dials out the number 1234 first, then after the call is set up for 1

second, it sends the DTMF sequence 123# to the remote party.

Select and select the desired contact.

Select .

Placing a Call Back to the Last Incoming Number

You can redial the last incoming number quickly by using a Recall key.

Procedure

Tap Dsskey.

2. Drag the desired line key to the Edit field.

3. Select Key Event from the Type field.

4. Select Recall from the Key Type field.

5. (Optional.) Enter the string that will appear on the phone screen in the Label field.

Select .

When the phone is idle, tap the Recall key to quickly redial the last incoming number.

Redialing a Number

The phone keeps a record of all the placed calls. You can recall the contact you recently called.

Procedure

Tap .

The phone screen displays the placed calls list.

Tap the desired record.

Call Features

Dialing a Hotline Number

When the phone is off-hook, it will dial out the hotline number automatically after the designated delay time.

Procedure

1. Go to More > Settings > Features > Hot Line.

Do one of the following:

Enter the desired number in the Number field.

Select and select the desired contact.

3. Enter the desired delay time (0-10 seconds) in the Hotline Delay field.

Select .

Placing a Call from the Call History

You can place calls to contacts from the History list, which contains the calls that were recently placed, answered,

missed, or forwarded.

Procedure

Tap .

The phone screen displays all call records.

2. Tap Local Calls andselect the desired history list.

Tap the desired entry.

Placing a Call from the Directory

You can place a call to a contact directly from your directory.

Procedure

Tap .

2. If the contact was added to a specified contact group, you can tap Local Directory to select the desired contact

group.

Tap .

If the selected contact has multiple numbers, tap the desired number to dial out.

Related Topic

Searching for Contacts

Placing an Anonymous Call

You can hide your name and number when you place a call. As a result, the callee receives an anonymous call

without caller identity.

Before You Begin

Contact your system administrator to find out if this feature is available on your phone, and to get the anonymous

call on code or off code if required.

Procedure

1. Go to More > Settings > Features > Anonymous.

Select the desired line.

3. Turn on Local Anonymous.

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4. (Optional.) Turn on Send Anonymous Code.

(Optional.) Enter the anonymous call on code and off code respectively.

Select .

Place a call.

The callee is prompted with an incoming call from anonymity.

If the callee enables anonymous rejection feature, you may be prompted that the callee does not accept calls

from an anonymous number.

Related Topic

Rejecting Anonymous Calls

Answering Calls

When you receive a call, you can choose to answer it manually or automatically.

Topics

Call Features

Answering a Call

Answering a Call When in a Call

Answering a Call Automatically

Answering a Call

When you receive an incoming call, the phone rings and the screen displays the information of the incoming call.

You can choose to answer the incoming call.

Procedure

1. Select Answer.

Answering a Call When in a Call

You can answer a call when there is already an active call on your phone.

When you are in an active call and an incoming call arrives on the phone, a call waiting tone beeps, and the incom-

ing call information is displayed.

Procedure

Select Answer ( ).

The active call is placed on hold, and the incoming call becomes active.

Note: You can disable the call waiting feature to reject the incoming call automatically during a call.

Related Topic

Disabling Call Waiting

Answering a Call Automatically

Auto answer enables you to automatically answer an incoming call in speakerphone (hands-free) mode when your

phone is idle.

You can also enable auto answer mute to mute the local microphone when an incoming call is answered auto-

matically.

Procedure

1. Go to More > Settings > Features > Auto Answer.

2. Turn on Auto Answer.

3. Turn on Auto Answer Mute.

Select .

If the auto answer feature is enabled, the auto answer icon appears on the phone screen.

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Disabling Call Waiting

If the call waiting feature is disabled, when there is already a call, the new incoming call will be rejected auto-

matically.

Before You Begin

Check with your system administrator if the call waiting off code is required. If required, get it from your system

administrator.

Procedure

1. Go to More > Settings > Features > Call Waiting.

2. Turn off Call Waiting.

3. (Optional.) Enter the call waiting off code in the Off Code field.

Select .

Silencing or Rejecting Incoming Calls

When you receive an incoming call, you can choose to silence or reject the call instead of answering.

Topics

Silencing a Call

Rejecting a Call Manually

Rejecting Anonymous Calls

Rejecting Calls with Do Not Disturb (DND)

Silencing a Call

You can silence a call to stop your phone from ringing. Even if you silence the call, the incoming call notification con-

tinues to be displayed on your phone.

Procedure

Select .

Call Features

Rejecting a Call Manually

You can reject a call manually, and the call may be sent to voice mail. The rejected calls are displayed in the

Received Calls list in your History list.

Procedure

1. Select Reject.

Rejecting Anonymous Calls

You can reject incoming calls from the callers who have hidden their identities. As a result, your phone will not ring

and you will not be notified of an attempted call.

Before You Begin

Check with your system administrator if the anonymous call rejection on code or off code is required. If required, get

it from your system administrator.

Procedure

1. Go to More > Settings > Features > Anonymous.

Select the desired line.

3. Turn on Local Anonymous Rejection (Anonymous Rejection).

4. (Optional.) Turn on Send Anonymous Rejection Code.

5. Enter the anonymous call rejection on code and off code respectively in the On Code and Off Code field

beneath the Send Anonymous Rejection Code field.

Select .

Related Topic

Placing an Anonymous Call

Rejecting Calls with Do Not Disturb (DND)

You can enable DND to reject all incoming calls automatically when you do not want to be interrupted.

If you want to receive incoming calls from the specific numbers when DND is enabled, you can ask your system

administrator to set DND Authorized Numbers.

Note: Check with your system administrator to find out if the DND feature is available on your phone.

Topics

Enabling DND

Disabling DND

Enabling DND

You need to enable DND feature first if you want the phone to reject all incoming calls automatically.

Procedure

Do one of the following:

Swipe down from the top of the screen to enter the control center and toggle DND on.

Go to More > Settings > Features > DND.

Turn on DND Status.

Select .

Select DND during a call.

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When DND is enabled, the phone prompts “DND mode is enabled” and the DND icon appears in the status

bar.

Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of missed calls.

For example, 1 New Missed Call(s)) will appear on the phone screen.

Note: When DND and busy forward are enabled, all incoming calls will be forwarded to the configured destination number.

For more information on busy forward, refer to Forwarding All Incoming Calls to a Contact.

Disabling DND

You can deactivate DND when you are ready to resume receiving calls again.

Procedure

Do one of the following:

Select Exit DND mode. from the idle screen.

Swipe down from the top of the screen to enter the control center and toggle DND off.

Go to More > Settings > Features > DND, turn off DND Status and then select .

Ending Calls

You can end the current call at any time.

Procedure

Select .

Redialing a Call Automatically

You can set the phone to redial a phone number automatically when you call a contact and the contact’s line is

unavailable.

Procedure

1. Go to More > Settings > Features > Auto Redial.

2. Turn on Auto Redial.

3. Enter the desired time (between 1 and 300 seconds) in the Redial Interval field.

4. Enter the desired times (between 1 and 300) in the Redial Times field.

Select .

When you dial a number but fail to establish a call, the phone prompts the failure reason and then prompts whether

to auto redial the contact, select OK to activate auto redial.

Call Features

The phone screen displays the redial times and interval. The phone will retry as many times as configured until the

callee answers the call.

Call Muting and Unmuting

You can mute the microphone during an active call so that the other party cannot hear you.

Procedure

1. During a call, tap the Mute touch key or select Mute.

2. Tap the Mute touch key or select Mute again to unmute the microphone.

Note: Contact your system administrator, if you can only mute the microphone during an active call or the mute feature is

deactivated when the active call ends.

Keep Mute

In a meeting room, if incoming calls are answered automatically on your phone, callers may hear your discussion

with your colleagues. You can keep the phone in mute to prevent this unintended situation.

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The mute state of your phone persists across calls. The phone stays in the mute state until you unmute the micro-

phone manually or until the phone restarts.

Procedure

Tap the Mute touch key when the phone is idle.

The mute key LED glows red, and the mute icon appears on the idle screen.

Tap the Mute touch key again to deactivate the mute state.

Holding and Resuming Calls

You can place an active call on hold and resume the call when you are ready. When you place a call on hold, the

held party may hear the music played by its sever.

Topics

Holding a Call

Resuming a Held Call

Holding a Call

You can place an active call on hold on your phone.

Procedure

1. Select Hold during a call.

Call Features

Note: When you have multiple calls on the phone and the current call is held, you can select Previous/Next to swap to the

active call.

Resuming a Held Call

You can view and resume a held call on the phone.

Procedure

1. Select Resume.

If multiple calls are placed on hold, select the desired call first.

Note: When you have multiple calls on the phone and the current call is active, you can select Previous/Next to swap to

the held call.

Redirecting Incoming Calls

When you are not available to answer calls on your phone, you can forward the calls to another phone.

Topics

Forwarding All Incoming Calls to a Contact

Deactivating Call Forward

Forwarding an Incoming Call Manually

Diverting Calls to a Contact

Forwarding All Incoming Calls to a Contact

You can set up the phone to forward all incoming calls to a contact.

Procedure

1. Go to More > Settings > Features > Call Forward.

Select the desired forwarding type.

Always Forward: Forwards all incoming calls.

Busy Forward: Forwards incoming calls when you’re in a call.

No Answer Forward: Forwards all unanswered incoming calls.

Turn on the desired forwarding type.

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Do one of the following:

Enter the number you want to forward to in the Forward to field.

Select and select the desired contact.

5. If you select No Answer Forward, select the desired ring time to wait before forwarding in the After Ring Time

field.

Select .

Note: You can also enter the SIP URI or IP address in the Forward to field.

Deactivating Call Forward

You can deactivate call forward when you no longer want to forward your calls.

Procedure

1. Go to More > Settings > Features > Call Forward.

Tap the desired forwarding type.

Turn off the desired forwarding type.

Tap .

Forwarding an Incoming Call Manually

You can manually forward the call to another contact while your phone rings.

Procedure

When the phone is ringing, tap .

Enter the number you want to forward the incoming call to.

3. Select Forward.

The phone prompts a call forward message.

Forwarding Incoming Calls with a Forward Key

When the phone receives an incoming call, you can easily tap the Forward key to forward the incoming call to a spe-

cific contact.

Procedure

Tap Dsskey.

2. Drag the desired line key to the Edit field.

3. Select Key Event from the Type field.

4. Select Forward from the Key Type field.

5. If your system administrator has set the forward mode to Custom, select the desired line.

Do one of the following:

(Optional.) Enter the string that will display on the phone screen in the Label field.

Enter the contact number you want to forward the incoming calls to in the Value field.

Select and select the desired contact.

Select .

When the phone is ringing, tap the forward key to quickly forward the call to the specific contact.

Diverting Calls to a Contact

You can divert all incoming calls from a particular contact to another contact. Auto divert has precedence over call forward.

Call Features

Procedure

Tap .

Tap the desired contact and select .

Edit the contact information.

4. Enter a contact’s number you want to divert the call to in the Auto Divert field.

5. Select Done.

Transferring Calls

During a call, you can transfer the call to another contact.

You can use one of three ways:

Blind Transfer: Transfer a call directly to the third party without consulting.

Semi-Attended Transfer: Transfer a call when receiving ringback.

Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.

Topics

Performing a Blind Transfer

Performing a Semi-Attended/Attended Transfer

Performing a Blind Transfer

You can enter the number, or select a contact from directory or history to perform a blind transfer.

Procedure

Select > Transfer during a call.

Do one of the following:

Enter the number you want to transfer the call to, and select Transfer.

Select Transfer to complete the transfer. (The call will automatically dial out in about 5 seconds if you do not

select Transfer.)

Select ( ), and select the desired contact to complete the transfer.

Select ( ), and select the desired list. Select the desired entry to complete the transfer.

Performing a Semi-Attended/Attended Transfer

You can transfer calls to other contacts immediately when receiving ringback or after consulting with them first.

Procedure

Select > Transfer during a call.

Do one of the following:

l Enter the number you want to transfer the call to.

Select Transfer > Send to dial out.

Select ( ), and select the desired contact to dial out.

Select ( ), and select the desired entry to dial out.

Do one of the following:

When you hear the ringback tone, select Transfer to finish the semi-attended transfer.

After the contact answers the call, select Transfer to finish the attended transfer (consultative transfer).

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Conference Calls

The phone supports creating local conference and network conference.

During the conference, follow these tips:

l Mute your microphone when you are not speaking, especially in noisy environments.

l Avoid tapping or rustling papers near the microphone.

l Speak in your normal voice without shouting.

Topics

Local Conference

Network Conference

Local Conference

The phone supports up to ten parties (including yourself) in a conference call.

There are three ways to create a conference:

l Initiating a conference by dialing multiple numbers.

l Initiating a conference by inviting participants.

l Merging multiple calls into a conference.

If you connect a mobile phone and PC to your IP phones, you can also create a hybrid UC conference.

Topics

Initiating a Conference by Dialing Multiple Numbers

Initiating a Conference by Inviting Participants

Merging Multiple Calls into a Conference Call

Creating a Hybrid UC Conference

Holding/Resuming a Conference Call

Muting/Unmuting a Conference Call

Splitting a Conference Call

Managing the Conference Participants

Enabling/Disabling the DND Mode for a Conference Call

Initiating a Conference by Dialing Multiple Numbers

You can initiate a conference by dialing multiple numbers, this is a convenient way to set up a local conference.

Procedure

Select .

2. Select Call multiple members? Click here >>.

3. Enter the number of the first party then select Add Members or select a contact.

The avatar of the first party appears on the top of phone screen. You can tap the avatar to cancel the addition.

Repeat the step 3 until you add all intended parties.

Select to call all intended parties at the same time.

The conference is set up after the intended parties answer the call.

Note: The value under the icon indicates the number of parties you have added and the maximum number of the parties

you can add. For example, indicates you can add up to 4 parties and you have added 1 party.

Initiating a Conference by Inviting Participants

You can invite one or multiple members at a time to join the conference.

Procedure

Call Features

Place a call to the first party.

2. After the first party answers the call, select Invite.

Do one of the following:

Enter the number of the second party, and select Invite.

Repeat the step above until you add all intended parties.

Select , select the desired contact to dial out.

Select , select the desired history record to dial out.

Select Call multiple members? Click here >>.

Enter the number or select the contact, and then select Add Members to add multiple members.

Tap to call all intended parties at the same time.

Merging Multiple Calls into a Conference Call

During the multiple calls, you can merge them into a conference call.

Procedure

Tap > Merge.

The calls are merged into a conference call.

Creating a Hybrid UC Conference

You can merge the calls on your IP phones, the PC and connected mobile phone into a hybrid UC conference.

There are many ways to create a hybrid UC conference, the following shows an example.

Before You Begin

Make sure you have an active PC audio and connected a mobile phone to your phone.

Procedure

1. Select Invite.

Do the following to place a mobile call over Bluetooth on the phone.

Enter the desired number and then select Invite.

b. Select the connected mobile phone in the pop-up dialog box.

3. Select Invite.

Do the following to place an IP call.

Enter the desired number and then select Invite.

b. Select the registered account.

Holding/Resuming a Conference Call

When you place a conference call on hold, both other participants are placed on hold. Other participants cannot

hear each other until you resume the held conference call.

Procedure

1. Select Hold to place the conference call on hold.

2. Select Resume to resume the held conference call.

Muting/Unmuting a Conference Call

You can mute the local microphone during a conference call so that the other participants can hear each other

except you.

Procedure

Yealink CP965 User Guide

1. Select Mute to mute the conference call.

2. Select Mute again to unmute the conference.

Splitting a Conference Call

You can split the conference call into individual calls. After you split a conference call, the conference call ends, and

other parties are held. You can resume the hold calls.

Procedure

Select > Split to split the conference call into individual calls on hold.

Managing the Conference Participants

During the conference, you can manage the participants to make the conference more flexible.

You can manage conference participants in the following ways:

l Mute a participant.

l Hold a participant

l Remove a participant from the conference

l Split the participant from the conference

l View the participant information

Procedure

Tap the avatar of desired participant, you can do the following:

Select Far Mute to mute the participant. The muted participant can hear everyone, but no one can hear the

muted participant.

Select Remove to remove the participant from the conference.

Select Split to split the participant from the conference.

Select Hold to hold the participant.

Select Cancel to return to the conference screen.

Enabling/Disabling the DND Mode for a Conference Call

You can enable the DND mode for a conference call, as a result, the conference call will not be disturbed by the

incoming calls.

Procedure

Select > DND to enable the DND mode.

Select > DND again to disable the DND mode.

Network Conference

If your system administrator has set a network conference feature on your phone, you can initiate a conference with

two or more contacts.

Topic

Setting Up a Network Conference

You can set up a network conference with multiple parties.

Procedure

Place a call to the first party.

2. When the first party answers the call, select Invite.

Do one of the following:

Call Features

Enter the number of the second party, and then select Invite.

Select Call multiple members? Click here >>, enter the number of the new party, and then select Add Mem-

bers.

Repeat the step above until you add all intended parties.

Select to call all intended parties at the same time.

The conference is set up after the intended parties answer the call.

Note: The Procedures for setting up a network conference call on specific servers may be different from the introduction

above. Contact your system administrator for more information.

Call Recording

You can record up to 12 hours in one file. By default, the recorded files are saved in the internal SD card.

You can connect a USB flash drive to your phone, and save the recorded audio to the connected USB flash drive.

Recording using a USB flash drive is not available by default. Contact your system administrator for enabling this

feature for you.

Topics

Recording a Call

Recording a Conference

Setting a Mark When Recording a Call

Stopping a Recording

Checking Storage Space

Recording a Call

You can record the important parts during an active call.

Important: Before call recording, especially those involving PSTN, it is necessary to know about the rules and restrictions of

call recording in the country where you are.

It is also very important to inform all the call parties that you are recording and ask for their consent before recording the con-

versation.

Procedure

During a call, select > Record.

If a USB flash drive is connected, select where to save your recording.

Recording a Conference

You can record conference calls in the same way as other calls. All conference participants are recorded while

recording.

The following lists exceptions:

l If one of the participants holds the conference call, only that participant is recorded. When a conference call is

placed on hold, recording of the conference is paused. You can place or answer other calls, which will be recor-

ded in the same file. When the conference call is resumed, recording of the conference resumes.

l If one of the participants mutes the conference call, only that participant is not recorded.

Related Topics

Recording a Call

Setting a Mark When Recording a Call

You can set a mark when recording a call to mark the special moment. And there will be a red flag on this moment

when playing the recorded file so that you can drag to the moment quickly.

Yealink CP965 User Guide

Procedure

Select .

The icon changes to , the number will increase if you set more marks.

Stopping a Recording

You can stop recording a call before the call ends. The recording also stops when the active call ends. The record-

ing will be saved as a "*.aac" file in the internal SD card or the USB flash drive automatically.

Procedure

Do one of the following:

Select > Stop.

The recording icon and recording duration disappears. The screen prompts a message that the call is recor-

ded successfully.

Select .

The recording icon and recording duration disappears, and the phone returns to the idle screen. The screen

prompts a message that the call is recorded successfully.

Checking Storage Space

You can check the total space or available space of the phone or connected USB flash drive.

Procedure

1. Select More > Recorder to launch the Recorder application.

2. If you want to check the storage space of the USB flash drive, select USB.

Multicast Paging

Multicast Paging allows you to broadcast instant audio announcements to users who are listening to a specific mul-

ticast group on a specific channel.

The phone supports the following 31 channels:

0: Broadcasts are sent to channel 0. Note that the Yealink IP phones running old firmware version (old paging

mechanism) can be regarded as listening to channel 0. It is the default channel.

Call Features

1 to 25: Broadcasts are sent to channel 1 to 25. We recommend that you specify these channels when broad-

casting with Polycom IP phones which have 25 channels you can listen to.

26 to 30: Broadcasts are sent to channel 26 to 30. We recommend that you specify these channels when broad-

casting with Yealink IP phones running new firmware version (new paging mechanism).

Note: All IP phones in the multicast paging group must be deployed in the same subnet since a broadcast is used. The phone

can only send/receive broadcasts to/from the listened channels. Other channels’ broadcasts will be ignored automatically by

the IP phone.

Topics

Sending Multicast Paging

Receiving Multicast Paging

Managing a Paging Call

Sending Multicast Paging

Your phone supports up to 31 groups for paging. You can assign a label to each group to identify the phones in the

group, such as All, Sales, or HR.

You can set a line key as Multicast Paging key or Paging List key on the phone, which allows you to send

announcements to the phones with pre-configured multicast address(es) on specific channel(s).

Note: Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For outgoing RTP multicasts,

all other existing calls on the phone will be placed on hold.

Topics

Setting a Multicast Paging Key

Sending a Paging by a Multicast Paging Key

Setting a Paging List Key

Setting a Paging Group

Sending Pages by a Paging List Key

Deleting a Paging Group

Setting a Multicast Paging Key

You can set a Multicast Paging key for a paging group, which allows you to send announcements quickly on the

idle screen.

Before You Begin

Get the multicast IP address and port number from your system administrator.

Procedure

Tap Dsskey.

2. Drag the desired line key to the Edit field.

3. Select Key Event from the Type field.

4. Select Multicast Paging (Paging) from the Key Type field.

5. (Optional.) Enter the paging group name in the Label field.

6. Enter the multicast IP address and port number (for example, 224.5.6.20:10008) in the Value field.

7. Enter the desired channel between 0 and 30 in the Channel field.

Select .

Sending a Paging by a Multicast Paging Key

You can send a paging by using the Multicast Paging key when the phone is idle.

Before You Begin

Yealink CP965 User Guide

You need to set a Multicast Paging key in advance.

Procedure

Tap the Multicast Paging key when the phone is idle.

Both your phone and receiver’s phone play a warning tone and the multicast RTP session will be automatically

answered on the receiver’s phone in the speakerphone (hands-free) mode.

The following figure shows a multicast RTP session on the phone:

Related Topic

Setting a Multicast Paging Key

Setting a Paging List Key

You can set a Paging List key to easily access the paging groups on the idle screen.

Procedure

Tap Dsskey.

2. Drag the desired line key to the Edit field.

3. Select Key Event from the Type field.

4. Select Paging List from the Key Type field.

5. (Optional.) Enter the string that will display on the phone screen in the Label field.

Select .

Setting a Paging Group

You can edit the information of the paging group.

Before You Begin

A Paging List key is set in advance. Get the multicast IP address and port number from your system administrator.

Procedure

Tap the Paging List key when the phone is idle.

Select after the desired paging group.

The default tag is Empty if it is not configured before.

Call Features

3. Enter the multicast IP address and port number (for example, 224.5.6.20:10008) in the Address field.

4. Enter the string that will display on the phone screen in the Label field.

5. Enter the desired channel between 0 and 30 in the Channel field.

Select .

To set more paging groups, repeat steps 2 to 6.

Sending Pages by a Paging List Key

You can send a paging by using the Paging List key when the phone is idle.

Before You Begin

You need to set a Paging List key in advance.

Procedure

Tap the Paging List key when the phone is idle.

Select the desired paging group.

Both your phone and receiver’s phone play a warning tone and the multicast RTP session will be automatically

answered on the receiver’s phone in the speakerphone (hands-free) mode.

Related Topic

Setting a Paging List Key

Deleting a Paging Group

You can delete any group from the paging group list.

Procedure

Tap the Paging List key when the phone is idle.

Go to More > Settings > Features > Paging List.

If the Paging List key is not configured, you can also go to Settings > Features > Paging List to configure the

paging list.

Select after the desired paging group.

3. Select Delete.

The phone prompts you to delete the paging group or not.

4. Select OK.

If you want to delete all paging groups, you can tap on the top-right of the phone screen.

Receiving Multicast Paging

Your system administrator has set a listening paging group for you, you can automatically receive a paging call

when the phone is idle.

When there is a voice call or a paging call in progress, the phone handles the new paging call differently according

to the multicast listening settings configured by your system administrator.

Managing a Paging Call

During a paging call, you can manage it manually at any time.

Procedure

Select Hold to place the current paging call on hold.

The paging call is placed on hold and the receiver releases the session.

Select Resume to resume the held paging call.

Yealink CP965 User Guide

The multicast RTP session is re-established.

Select DND to enable or disable DND mode.

Select Mute to mute the multicast RTP session.

Select > Record to record a call.

Select End Call to end the paging call.

Advanced Call Features

You can perform some server-dependent tasks on the phone. Contact your system administrator to find out if your

phone supports these advanced call features.

Topics

Using Call Completion

Call Pickup

Call Park

Busy Lamp Field (BLF)

BLF List

Shared Line

Intercom

Voice Mail

Using the Hot Desking

Using Call Completion

When you call someone who is temporarily unavailable to answer the call, you can monitor the busy party and

establish a call after the busy party becomes available to receive a call.

Note: Call completion is not available on all servers. For more information, contact your system administrator.

Procedure

1. Go to More > Settings > Features > Call Completion.

2. Turn on Call Completion.

Select .

When you place a call and the callee is temporarily unavailable to answer the call, the phone prompts whether to

wait for the callee, select OK to activate the call completion feature.

When the callee becomes idle, the phone prompts whether to dial the number, select OK to dial the number.

Call Pickup

You can use call pickup to answer someone else’s incoming call on your phone.

The phone supports the following two call pickup features:

Directed Call Pickup: allows you to pick up incoming calls to another phone.

Group Call Pickup: allows you to pick up incoming calls to any phone within a predefined group.

Check with your system administrator to find out if this feature is available on your phone.

Topics

Picking up a Call Directly

Picking up a Group Call Directly

Picking up a Call with a Pick Up Key

Picking up a Call with a Group Pickup Key

Picking up a Call Directly

You can answer a call that rings on another phone.

Before You Begin

Yealink CP965 User Guide

The target phone receives an incoming call. Your system administrator has enabled the directed call pickup and set

the directed call pickup code.

Procedure

Select .

The DPickup (Pick Up) appears on the phone screen.

2. Select DPickup (Pick Up) on your phone.

Enter the phone number which is receiving an incoming call.

4. Select DPickup (Pick Up) again.

The call is answered on your phone.

Tip: When the phone is idle, you can use a Directed Pickup or BLF/BLF List key to pick up a call to a specific contact dir-

ectly.

Related Topics

Picking up a Call with a Pick Up Key

Picking up a Remote Call by BLF Key

Picking up a Remote Call by BLF List Key

Picking up a Group Call Directly

When any phone within a predefined group receives an incoming call, you can pick up that call on your phone.

If there are multiple incoming calls on the group at the same time, you can only pick up the first incoming call.

Before You Begin

Your system administrator has enabled the group call pickup and set the group call pickup code.

Procedure

Select .

The GPickup appears on the phone screen.

2. SelectGPickup on your phone when any phone in the group receives an incoming call.

The call is answered on your phone.

Related Topic

Picking up a Call with a Group Pickup Key

Picking up a Call with a Pick Up Key

You can easily use a Pick Up key to pick up a call to a specific contact’s phone.

Before You Begin

Ask your system administrator for the directed call pickup code.

Procedure

Tap Dsskey.

2. Drag the desired line key to the Edit field.

3. Select Key Event from the Type field.

4. Select Pick Up from the Key Type field.

5. Select the desired line from the Account ID field.

Do one of the following:

(Optional.) Enter the string that will display on the phone screen in the Label field.

Advanced Call Features

Enter the directed call pickup code followed by the specific extension in the Value field.

Select and select the desired contact.

Select .

When the target phone receives an incoming call, you can press the Pick Up key, and the call is answered on your

phone.

Picking up a Call with a Group Pickup Key

You can easily select a Group Pickup key to pick up a group call.

Before You Begin

Check with your system administrator if the group call pickup code is required for this key. If required, get the group

call pickup code from your system administrator.

Procedure

Tap Dsskey.

2. Drag the desired line key to the Edit field.

3. Select Key Event from the Type field.

4. Select Group Pick Up from the Key Type field.

5. Select the desired line from the Account ID field.

Do one of the following:

(Optional.) Enter the string that will appear on the phone screen in the Label field.

Enter group call pickup code in the Value field.

Select and select the desired contact.

Select .

When any phone within a predefined group of phones receives an incoming call, you can tap the Group Pickup key,

and the call is answered on your phone.

Call Park

You can use call park to place a call on hold, and then retrieve the call from another phone in the system (for

example, a phone in another office or conference room).

Note: Call park is not available on all servers. Contact your system administrator for more information.

Topics

Configuring a Call Park Key

Using Call Park Feature

Configuring a Call Park Key

You need to set a call park key to park an active call.

Before You Begin

You should get the call park code from your system administrator.

Procedure

Tap Dsskey.

2. Drag the desired line key to the Edit field.

3. Select Key Event from the Type field.

Yealink CP965 User Guide

4. Select Call Park from the Key Type field.

5. Select the desired line from the Account ID field.

Do one of the following:

(Optional.) Enter the string that will appear on the phone screen in the Label field.

Enter the park extension number or the shared parking lot you want to park the call to in the Value field.

Select and select the desired contact.

Select .

Using Call Park Feature

You can park an active call by tapping the pre-configured call park key on the phone, and dial the call park retrieve

code to retrieve the parked call.

Before You Begin

Make sure you have configured a Call Park Key. Contact your system administrator for the call park retrieve code.

Procedure

During a call, select > Dsskey.

Select the call park key.

If you want to retrieve the parked call, dial the call park retrieve code.

If the parked call is not retrieved within a period of time assigned by the system, the phone performing call park will

receive a call back.

Related Topic

Configuring a Call Park Key

Busy Lamp Field (BLF)

You can monitor a specific remote line using a BLF key for status changes on the phone.

Topics

State Indicator of Remote Line by BLF Key

Audio Alert for BLF Pickup

Visual Alert for BLF Pickup

Setting a BLF Key

Picking up a Remote Call by BLF Key

Transferring a Call by BLF Key

State Indicator of Remote Line by BLF Key

You can get the monitored line's status by viewing the icon indicator of the BLF key.

Icons Description Icons Description

The monitored line is idle The monitored line is ringing.

The monitored line is dialing The monitored line is busy or in a call.

The monitored line places a call on

hold

A call is parked to the monitored line.

The monitored line fails to register or

does not exist.

Advanced Call Features

Audio Alert for BLF Pickup

The Audio Alert for BLF Pickup feature allows your phone to play a tone when the specified monitored line receives

an incoming call.

Visual Alert for BLF Pickup

Your system administrator can configure your phone to display the call information when the specified monitored

line receives an incoming call.

You can select to pick up the call to the monitored line, place a call to the monitored line, place a new call or go

back to the idle screen.

Setting a BLF Key

You can set a BLF key to monitor a specific line for status changes on the phone.

Procedure

Tap Dsskey.

2. Drag the desired line key to the Edit field.

3. Select BLF from the Type field.

4. Select the desired line from the Account ID field.

Do one of the following:

(Optional.) Enter the string that will appear on the phone screen in the Label field.

Enter the phone number or the extension you want to monitor in the Value field.

Select and select the desired contact.

6. (Optional.) Enter the directed call pickup code in the Extension field.

Select .

Picking up a Remote Call by BLF Key

When the monitored users are not at their desks and someone rings their lines, you can pick up the desired call

simply by tapping the flashing BLF key.

If your system administrator sets the directed call pickup code in advance, you can use the BLF key to pick up the

call directly. If not or if you want to set a pickup code for a specific BLF line, you can set a pickup code for the BLF

key manually.

Yealink CP965 User Guide

Before You Begin

You have edited the BLF key's Extension field with the directed call pickup code from your system administrator.

Procedure

When the monitored line receives an incoming call, you can tap the BLF key to pick up the call for the monitored

line directly.

Related Topic

Setting a BLF Key

Transferring a Call by BLF Key

When there is already an active call on the IP phones, you can transfer the active call to the monitored line by tap-

ping the BLF key.

The phone transfers the active call differently depending on the Transfer Mode via Dsskey feature configured by

your system administrator.

Topics

Performing a Blind Transfer

Performing a Semi-attended/Attended Transfer

Performing a Blind Transfer

During a call, you can transfer the call to the monitored contact in a blind-transfer way.

Before You Begin

Check with your system administrator if the Transfer Mode via Dsskey is set to Blind Transfer.

Procedure

During a call, select > Dsskey.

Tap the BLF key of the monitored user which you want to transfer this call to.

Performing a Semi-attended/Attended Transfer

During a call, you can transfer the call to the monitored contact in the semi-attended/attended-transfer way.

Before You Begin

Check with your system administrator if the Transfer Mode via Dsskey is set to Attended Transfer.

Procedure

During a call, select > Dsskey.

Tap the BLF key of the monitored user which you want to transfer this call to. The phone will dial out the number

of the monitored line.

Tap the BLF key of the monitored user again to complete the transfer when the monitored user receives ring-

back or after the monitored user answers the call.

BLF List

BLF List feature enables you to monitor a list of users defined by your system administrator, and the respective

icons will either flash or glow depending on the status of monitored lines.

Check with your system administrator to find out if this feature is available on your phone.

Topics

State Indicator of Remote Line by BLF List Key

Advanced Call Features

Audio Alert for BLF Pickup

Visual Alert for BLF Pickup

Visual Alert for BLF Parked Call Monitor

Picking up a Remote Call by BLF List Key

Transferring a Call by BLF List Key

Parking a Call by a BLF List Key

Retrieving a Call by a BLF List Key

Barging in an Active Call by BLF List Key

State Indicator of Remote Line by BLF List Key

You can get the monitored line's status by viewing the icon indicator of the BLF List key.

Icons Description Icons Description

The monitored line is idle The monitored line is ringing.

The monitored line is dialing The monitored line is busy or in a call.

The monitored line places a call on

hold

A call is parked to the monitored line.

The monitored line fails to register or

does not exist.

Audio Alert for BLF Pickup

The Audio Alert for BLF Pickup feature allows your phone to play a tone when the specified monitored line receives

an incoming call.

Visual Alert for BLF Pickup

Your system administrator can configure your phone to display the call information when the specified monitored

line receives an incoming call.

You can select to pick up the call to the monitored line, place a call to the monitored line, place a new call or go

back to the idle screen.

Visual Alert for BLF Parked Call Monitor

Your system administrator can configure your phone to display the call information when the specified monitored

line receives an incoming call.

Yealink CP965 User Guide

You can select to retrieve the call parked to the monitored line, place a call to the monitored line, place a new call or

go back to the idle screen.

Picking up a Remote Call by BLF List Key

When the monitor user is not at his/her desk and someone rings his/her line, you can pick up the call simply by tap-

ping the flashing BLF List key.

Before You Begin

Check with your system administrator to find out if this feature is available on your phone.

Procedure

Tap the BLF List key to pick up the call for the monitored line directly.

Transferring a Call by BLF List Key

When there is already an active call on the IP phones, you can transfer the active call to the monitored user by tap-

ping the BLF List key.

The phone transfers (Blind Transfer or Attended Transfer) the active call differently depending on the Transfer Mode

via Dsskey feature configured by your system administrator.

Topics

Performing a Blind Transfer

Performing a Semi-attended/Attended Transfer

Performing a Blind Transfer

During a call, you can use the BLF List key to perform a blind transfer to the monitored line.

Before You Begin

Check with your system administrator to make sure that the Transfer Mode via Dsskey is set to Blind Transfer.

Procedure

During a call, select > Dsskey.

Tap the BLF List key of the monitored user which you want to transfer this call to.

Performing a Semi-attended/Attended Transfer

During a call, you can use the BLF List key to perform a semi-attended/attended transfer to the monitored line.

Before You Begin

Check with your system administrator if the Transfer Mode via Dsskey is set to Attended Transfer.

Procedure

During a call, select > Dsskey.

Tap the BLF List key of the monitored user which you want to transfer this call to. The phone will dial out the

number of the monitored line.

Tap the BLF List key of the monitored user again to complete the transfer when the monitored user receives ring-

back or after the monitored user answers the call.

Parking a Call by a BLF List Key

You can use the BLF List key to park a call to the monitored user who is idle.

Before You Begin

Check with your system administrator to find out if this feature is available on your phone.

Advanced Call Features

Procedure

During a call, press the desired BLF List key.

Retrieving a Call by a BLF List Key

You can use the BLF List key to retrieve a call that is parked to the monitored line.

Before You Begin

Check with your system administrator to find out if this feature is available on your phone.

Procedure

Tap the desired BLF List key to retrieve a call that is parked to the monitored line.

Barging in an Active Call by BLF List Key

You can use the BLF List key to barge in a conversation and set up a conference call.

Before You Begin

Check with your system administrator to find out if this feature is available on your phone.

Procedure

Tap the BLF List key.

The phone dials out the barge-in code followed by the monitored line, and then you can join the call. Each of

the three parties can hear the other two parties.

Shared Line

Yealink phone supports using Shared Call Appearance (SCA) to share a line. So that this line can be registered on

more than one phone at the same time.

Your system administrator can set your phone to use the shared line.

Topics

State Indicator of Shared Line

Placing Calls on a Shared Line

Answering Calls on a Shared Line

Placing a Call on Public Hold

Placing a Call on Private Hold

Retrieving a Held Call on a Shared Line

Barging in an Active Call on a Shared Line

Pulling a Shared Call on a Shared Line

State Indicator of Shared Line

You can get the shared line's status by viewing the icon indicator of the shared line key.

The following table shows all kinds of icon indicator associated with the shared line and the corresponding descrip-

tions:

Icons Description Icons Description

The shared line is idle.

(Monitoring SCA Phone)

The shared line is seized.

(Flashing)

The shared line receives an

incoming call.

(Flashing)

The shared line is dialing.

The shared line is busy or is in The call on the shared line is

Yealink CP965 User Guide

Icons Description Icons Description

a call. placed on public hold.

The call on the shared line is

barged in by the other shared

line user.

(Local SCA Phone)

(Other Phone)

The call on the shared line is

placed on private hold.

In a multi-party call, place the

call on hold locally.

Placing Calls on a Shared Line

You can place one or multiple calls on a shared line.

The phone places a call on the first shared line key automatically. You can select the desired shared line key first

and place a call using this key.

Related Topic

Placing Calls

Answering Calls on a Shared Line

You can answer one or more calls on the shared line.

When an incoming call arrives on the shared line, all the registered phones will ring simultaneously, and the call

can be answered on any one of the phones. Incoming calls will be distributed evenly among the available shared

line keys.

Note: If the number of incoming calls is greater than the configured line keys, the line keys will be used by sequence cir-

culation. Contact your system administrator for more information.

Related Topic

Answering Calls

Placing a Call on Public Hold

You can place a call on public hold that any shared line phone can retrieve the held call.

Procedure

1. During a call, select Hold.

Placing a Call on Private Hold

In the SCA scenario, you can place a call on private hold that only you can retrieve the held call.

The PriHold soft key can be preset by your system administrator, you can also set a line key as the private hold key

manually if the PriHold soft key is not available on your phone. You need to configure a private hold key before you

place the call on private hold.

Procedure

Tap Dsskey.

2. Drag the desired line key to the Edit field.

3. Select Key Event from the Type field.

4. Select Private Hold from the Key Type field.

Advanced Call Features

5. (Optional.) Enter the string that will display on the phone screen in the Label field.

Select .

During an SCA call, select > Dsskey, and then tap private hold key on the phone. Then the call is held on your

phone, and the other phones registered with a shared line show the call is in the busy state on the shared line key.

Other users on the shared line cannot resume your held call.

Retrieving a Held Call on a Shared Line

If you place a call on hold on a shared line, you can resume this call at any time.

Before You Begin

There is at least one call placed on public hold on the shared line.

Procedure

Do one of the following:

Select .

l Long tap the desired line key.

Select > Retrieve to retrieve the call.

Barging in an Active Call on a Shared Line

In the SCA scenario, you can barge into an active call on the shared line. After you barge into a call, the call turns

into a three-party conference.

Note: Only one user can barge into an active call on the shared line at a time.

Before You Begin

There is at least one active call on the shared line.

Procedure

Long tap the desired line key.

Select > Barge In to interrupt the active call.

Pulling a Shared Call on a Shared Line

In SCA scenario, both you and other users can pull an existing call from another shared phone that is an active or

hold state.

Check with your system administrator to find out if this feature is available for your phone.

Before You Begin

There is an active or held call on the shared line.

Procedure

Long tap the shared line key.

2. Select CallPull to pull the call.

Intercom

Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary.

Yealink CP965 User Guide

Intercom enables you to place an intercom call that is answered automatically on the contact's phone as long as the

contact is not in an active call.

Note: Intercom is not available on all servers. Contact your system administrator for more information.

Topics

Placing an Intercom Call

Picking up an Incoming Call of the Target Extension

Answering an Intercom Call

Placing an Intercom Call

You can place an intercom call to quickly relay a message to a contact.

The target phone plays a warning tone and automatically answers the call in speakerphone (hands-free) mode by

default. When the target phone has an active call, the intercom call is answered automatically after the active call

ends.

Procedure

Tap Dsskey.

2. Drag the desired line key to the Edit field.

3. Select Intercom from the Type field.

4. Select the desired line from the Account ID field.

Do one of the following:

(Optional.) Enter the string that will appear on the phone screen in the Label field.

Enter the target extension number in the Value field.

Select and select the desired contact.

Select .

Tap the Intercom key to place an intercom call.

Related Topic

Setting a BLF Key

Picking up an Incoming Call of the Target Extension

You can pick up the target extension's incoming call by pressing the Intercom key.

Before picking up an incoming call, make sure that the directed call pickup code has been configured either for an

Intercom key or for Call Pickup feature in advance.

Check with your system administrator to find out if this feature is available on your phone.

Note: If the directed call pickup code is not set, the phone will place a call to the target extension instead of picking up an

incoming call of the target extension when you tap the Intercom key.

Before You Begin

Get the directed call pickup code from your system administrator.

Procedure

Tap Dsskey.

2. Drag the Intercom key to the Edit field.

Advanced Call Features

3. Enter the directed call pickup code in the Extension field.

Select .

When the target extension receives an incoming call, the Intercom key icon of the target extension will change to

. Tap the Intercom key to pick up the incoming call directly.

Answering an Intercom Call

By default, when there is an incoming intercom call, the phone plays a warning tone and automatically answer the

incoming call.

If your phone is set to answer intercom calls with your microphone muted, you need to tap the Mute key to unmute

your microphone before responding to the call.

You can configure the following behaviors when receiving an intercom call.

Intercom Allow

Intercom Allow feature allows the phone to automatically answer an incoming intercom call. If you disable this fea-

ture, the phone will reject incoming intercom calls and send a busy message to the caller.

Note: Your system administrator can set a period of delay time before the phone automatically answers intercom calls.

Intercom Mute

Intercom Mute feature allows the phone to mute the microphone when incoming intercom calls are answered auto-

matically.

Intercom Tone

Intercom Tone feature allows the phone to play a warning tone before answering an intercom call automatically.

Intercom Barge

Intercom Barge allows the phone to automatically answer an incoming intercom call while an active call is in pro-

gress. The active call will be placed on hold. If you disable this feature, the phone will handle an incoming intercom

call like a normal incoming call while there is already an active call on the phone.

Note: To enable the phone to receive a new incoming call when it already has an active call, make sure that the call waiting

feature is enabled on the phone in advance.

Procedure

1. Go to More > Settings > Features > Intercom.

Make the desired changes.

Select .

Related Topics

Muting or Unmuting the Microphone

Answering a Call When in a Call

Voice Mail

Voice mail feature allows you to leave voice mails for someone or listen to your voice mail messages on your

phone. This feature is set up on the server side and not all servers support this feature.

Topics

Setting the Voice Mail Code

Leaving Voice Mails

Yealink CP965 User Guide

Listening to Voice Mails

Setting the Voice Mail Code

If you want to connect your phone to the message center, you need to set the voice mail code on your phone.

Before You Begin

Get the voice mail code from your system administrator.

Procedure

1. Go to More > Message.

2. Select Set Voice Mail Code.

Enter the voice mail code (for example, *4) in the desired account field.

Select .

Leaving Voice Mails

You can leave a voice mail to someone who is busy or inconvenient to answer the call.

Procedure

Follow the voice prompts to leave a voice mail.

Hang up to complete the voice mail.

Listening to Voice Mails

You can listen to your voice mails on the phone, to obtain a voice information sent by a contact.

Before You Begin

You need to set the voice mail code in advance.

Procedure

1. Go to More > Message.

2. Select View Voice Mail.

The phone screen displays the amount of new and old voice mails. You can tap the account to listen to voice

mails.

Tip: When The phone prompts that the phone receives a new voice mail, you can select Connect to dial out the voice mail

access code directly.

Related Topic

Setting the Voice Mail Code

Using the Hot Desking

You can use hot desking to log out from the current account and then log in to a new account. So many users can

share one phone resource at different times.

Note: Hot desking is not available on all servers. Contact your system administrator for more information.

Before You Begin

Your system administrator has set a Hot Desking key for you to use this feature. Get the login account information

from your system administrator.

Procedure

Advanced Call Features

Tap the hot desking key from the Dsskey screen.

The phone prompts you to clear the account configuration or not.

2. Select OK.

Registration configurations of all accounts on the phone will be cleared immediately.

The login wizard will be displayed.

Enter the login information.

Select .

Directory

The phone provides several types of phone directories, which can be customized by your system administrator.

Topics

Local Directory

Blocklist

Remote Phone Book

Local Directory

You can store up to 1000 contacts and 48 groups in your local directory, you can search, add, edit and delete a con-

tact.

Topics

Managing the Local Directory Groups

Managing the Local Directory Contacts

Moving a Local Directory Contact to Blocklist

Searching for Contacts

Managing the Local Directory Groups

You can manage the Local Directory groups when the phone is idle.

Topics

Adding Contact Groups

Editing Contact Groups

Deleting Contact Groups

Adding Contact Groups

To organize your contacts and make them easier to find, you can add additional groups in the Local Directory.

Procedure

Go to > Local Directory.

Select after Custom Group.

Enter the desired group name.

4. Select OK.

Editing Contact Groups

You can change or add the group's information.

Procedure

Go to > Local Directory.

Select after the desired group and then select Rename.

Edit the group name.

4. Select OK.

Yealink CP965 User Guide

Deleting Contact Groups

When you delete a contact group, the contacts in the group will not be deleted. You can view the contacts in All

Contacts (Local Directory) list.

Procedure

Go to > Local Directory.

Select after the desired group and then select Delete.

The phone prompts you to delete the group or not.

3. Select OK.

Managing the Local Directory Contacts

You can manage the Local Directory contacts when the phone is idle.

Topics

Adding Contacts

Viewing Contacts

Editing Contacts

Deleting a Contact

Deleting All Contacts

Adding Contacts

When you add a contact to your Local Directory, you can choose how much information you want to enter for your

contact. You are required to enter a contact name at least for each new contact.

Procedure

Select .

2. If you want to add a contact to the specified contact group, select Local Directory to select the desired contact

group.

Select .

Enter your contact's information.

5. Select the desired account from the Account field.

6. Select the desired photo from the Photo field.

Select .

Viewing Contacts

You can view the local contacts from the Local Directory on your phone.

Procedure

Select .

2. If you want to view a contact to the specified contact group, select Local Directory to select the desired contact

group.

The contact names are displayed in alphabetical order.

Editing Contacts

You can update your contacts' information.

Procedure

Directory

Select .

2. If you want to view a contact to the specified contact group, select Local Directory to select the desired contact

group.

Tap the desired contact and select .

Edit the contact information.

Select .

Deleting a Contact

You can delete any contact from the Local Directory.

Procedure

Select .

2. If you want to delete a contact from the specified contact group, select Local Directory to select the desired con-

tact group.

Tap the desired contact.

4. Select Delete.

The phone prompts you to delete the contact or not.

5. Select OK.

Deleting All Contacts

You can delete all contacts from the Local Directory.

Procedure

Select .

Long tap a contact.

Tap the radio box in the top right of the screen.

Select > Delete.

The phone prompts you to delete all contacts or not.

5. Select OK.

Moving a Local Directory Contact to Blocklist

You can move a contact in the Local Directory to blocklist. Incoming calls from this contact will be rejected auto-

matically.

Procedure

Select .

2. If you want to select a contact to the specified contact group, select Local Directory to select the desired contact

group.

Tap the desired contact.

4. Select Blocklist.

The phone prompts you to move this contact to the blocklist or not.

5. Select OK.

Searching for Contacts

In the Local Directory, you can enter search criteria to find your desired contact quickly.

Procedure

Yealink CP965 User Guide

Select .

Do one of the following:

Select .

Enter your search criteria in the search field.

l Select the desired letter (for example, T) along the right side to jump to contacts whose names start with T or t.

Blocklist

Incoming calls from the Blocklist are rejected automatically. You can store up to 30 contacts in the blocklist to block

unwanted callers.

Topics

Adding a Blocklist Contact

Viewing Blocklist Contacts

Editing a Blocklist Contact

Deleting a Blocklist Contact

Moving a Blocklist Contact to the Local Directory

Adding a Blocklist Contact

You can add a blocklist contact on the phone to prevent someone from calling you.

Procedure

Go to > Local Directory > Blocklist.

Select .

Enter the blocklist contact’s information.

Select .

Viewing Blocklist Contacts

You can view the blocklist contacts from the Blocklist on your phone.

Procedure

Directory

Go to > Local Directory > Blocklist.

Editing a Blocklist Contact

You can update your blocklist contacts' information.

Procedure

Go to > Local Directory > Blocklist.

Tap the desired blocklist contact and select .

Edit the blocklist contact information.

Select .

Deleting Blocklist Contacts

You can delete one or all blocklist contacts. If a contact is removed from the blocklist, you can answer the call from

the contact normally.

Topics

Deleting a Blocklist Contact

Deleting All Blocklist Contacts

Deleting a Blocklist Contact

If you want to answer a call from a specific contact, you need to remove it from the Blocklist.

Procedure

Go to > Local Directory > Blocklist.

Tap the desired blocklist contact.

3. Select Delete.

The phone prompts you to delete the contact or not.

4. Select OK.

Deleting All Blocklist Contacts

You can delete all contacts from the Blocklist when you are ready to answer calls from them again.

Procedure

Go to > Local Directory > Blocklist.

Long tap a contact.

Tap the radio box on the top-right of the screen.

Select > Delete.

The phone prompts you to delete all contacts or not.

5. Select OK.

Moving a Blocklist Contact to the Local Directory

You can move a blocklist contact to a Local Directory. Incoming calls from this contact will not be rejected auto-

matically.

Procedure

Yealink CP965 User Guide

Go to > Local Directory > Blocklist.

Tap the desired blocklist contact and select .

3. Select Local Directory from the Group field.

Select .

Remote Phone Book

If the Remote Phone Book feature has been enabled by your system administrator, you can access your corporate

directory directly from your phone.

Topics

Searching for Remote Phone Book Contacts

Viewing Remote Phone Book Contacts

Saving a Remote Phone Book Contact to the Local Directory

Saving a Remote Phone Book Contact to the Blocklist

Searching for Remote Phone Book Contacts

In the Remote Phone Book, you can enter search criteria to find your desired contact quickly.

Procedure

Select > Local Directory > Remote Phone Book.

Select the desired remote phone book.

Do one of the following:

Select .

Enter your search criteria in the search field.

l Select the desired letter (for example, T) along the right side to jump to contacts whose names start with T or t.

Viewing Remote Phone Book Contacts

You can view the contact list of the remote phone book on your phone.

Procedure

Select > Local Directory > Remote Phone Book.

Saving a Remote Phone Book Contact to the Local Directory

You can save any remote phone book contact to the Local Directory, to conveniently call this contact when you can-

not access the remote phone book.

Procedure

Select > Local Directory > Remote Phone Book.

Select the desired remote phone book.

Tap the desired contact and select .

4. Select Add.

5. Select Local Directory from the Group field.

Select .

Directory

Saving a Remote Phone Book Contact to the Blocklist

You can save any remote phone book contact to the Blocklist on the phone, to prevent this contact from calling you.

Procedure

Select > Local Directory > Remote Phone Book.

Select the desired remote phone book.

Tap the desired contact and select .

4. Select Add.

5. Select Blocklist from the Group field.

Select .

Call History

The call history list includes Missed Calls, Placed Calls, Received Calls and Forwarded Calls, and each list holds

100 entries.

Topics

Call History Icons

Viewing History Records

Saving a History Record to Local Directory

Saving a History Record to Blocklist

Deleting History Records

Disabling History Record

Call History Icons

Each icon in the Call History indicates the corresponding call history status.

Icons Description Icons Description

Received Call Missed Call

Placed Call Forwarded Call

Viewing History Records

The history record saves the call information such as the caller's name and number, local line and call duration.

Procedure

Tap .

2. Tap Local Calls to select the desired list.

Select after the desired entry.

Saving a History Record to Local Directory

To identify someone's call the next time, you can save a history record to the Local Directory.

Procedure

Select .

2. Tap Local Calls to select the desired list.

3. Select > > Add.

Edit the contact information.

Select .

Saving a History Record to Blocklist

You can prevent someone from calling you again by saving a history record to Blocklist.

Procedure

Tap .

2. Tap Local Calls to select the desired list.

Yealink CP965 User Guide

3. Select > Blocklist.

Edit the contact information.

Select .

Deleting History Records

You can delete one or all call records from the call history list.

Topics

Deleting a Call Record

Deleting All Call Records

Deleting a Call Record

You can delete any call record from the call history list.

Procedure

Tap .

2. Tap Local Calls to select the desired list.

3. Select after the desired entry, and then tap Delete.

The phone prompts you to delete the record or not.

4. Select OK.

Deleting All Call Records

You can delete all call records from the call history list.

Procedure

Select .

2. Select Local Calls to select the desired list.

Long tap a contact.

Tap the radio box on the top-right of the screen.

5. Select > Delete.

The phone prompts you to delete all the records or not.

6. Select OK.

Disabling History Record

If you disable history record, you cannot save any call log on the phone.

Procedure

1. Go to More > Settings > Features > History Record.

2. Turn off History Record.

Select .

System Applications

The system applications are pre-installed on your phone and they cannot be uninstalled.

Topics

Recorder

Browser

Clock

Recorder

You can use the Recorder to record audio and manage the recording.

During recording, you can mark specific moments so that you can quickly find and listen to them later. You can

record up to 12 hours in one file. The recording is saved in "*.amr" format with the name consisting of a prefix

“record@” and date & time stamp.

Topics

Recording Audio

Playing a Recorded Call

Pause/Resuming a Playback

Fast Forwarding/Rewinding a Playback

Stopping a Playback

Copying Recorded Audio to USB Flash Drive

Recording Audio

Renaming the Recording

Uploading a Recording to Server

Deleting a Recording

Deleting All Recordings

Checking Storage Space

Recording Audio

By default, the recorded audio is saved in the internal SD card. You can connect a USB flash drive to your phone,

and save the recorded audio to it.

Note: For more information on how to attach a USB flash drive, please refer to the Quick Start Guide for your phone on

Yealink Support.

Procedure

1. Go to More > Recorder.

2. If you have inserted a USB flash drive, tap USB to save the recorded audio to USB flash drive.

Tap to start recording.

Do one of the following:

Tap to pause the recording.

Tap to set a mark.

The icon changes to , the number will increase if you set more marks.

And there is a red flag on this moment when playing.

Tap to end the recording and save the recording.

The recorded audio will be displayed on the right list automatically.

Playing a Recorded Call

You can browse and play back the recordings on your phone.

Yealink CP965 User Guide

The recorded calls saved in "*.aac" format and include a date & time stamp and the other party’s number/IP

address/name (or the first person’s number/IP address/name you called), for example, 20170515-1452-Tom was

created on May 15, 2017, at 14:52 and you have a call with Tom.

Tip: You can also play back the recorded calls on the phone or on a computer using an application compatible of playing

“.aac” files.

Procedure

1. Go to More > Recorder.

2. If you want to play the recorded audio saved in USB flash drive, tap USB.

Tap before the desired recorded call to play the recorded call.

The length of the recording and a progress bar are displayed as the recording plays.

You can tap the Volume key to adjust the volume of audio output.

Pause/Resuming a Playback

When you receive an incoming call while playing a recording, the recording is paused automatically. You can

resume the playback after handling the call. You can also pause the recording manually at any time.

Procedure

Tap to pause playing the recording. The icon appears on the phone screen.

Tap to resume the playback.

Fast Forwarding/Rewinding a Playback

While a recorded file plays, you can fast forward or rewind the playback at any time.

Procedure

Drag the slider to skip forward the playing or rewind the playing.

If you have set marks for the recorded audio, you can drag the slider to the position with a red flag to listen to the

marked moments.

Stopping a Playback

While a recording plays, you can stop playing it at any time.

Procedure

Tap to stop the playing.

Copying Recorded Audio to USB Flash Drive

You can copy any recorded audio stored in Recorder application to your USB flash drive, as a result, you can view

it on PC or other devices.

Before You Begin

Before copying recorded audio to USB flash drive, you should connect a USB flash drive first.

Procedure

1. Go to More > Recorder.

Tap after the desired recorded audio.

3. Tap Copy to USB.

If the recorded audio is copied successfully, the phone screen will prompt “Copy successfully”.

System Applications

The prompt “XX Copied” (XX indicates the date when the recorded audio is copied to the USB flash drive)

appears under the corresponding recorded audio.

Copying All Recorded Audio to USB Flash Drive

You can copy all recorded audio to your USB flash drive, as a result, you can view them on PC or other devices.

Before You Begin

Before copying recorded audio to USB flash drive, you should connect a USB flash drive first.

Procedure

1. Go to More > Recorder.

2. Tap Edit.

Check the radio box on the top-left of the screen to select all recordings.

4. Tap Copy to USB.

The prompt “XX Copied” (XX indicates the date when the recorded audio is copied to the USB flash drive)

appears under the corresponding recorded audio.

Renaming the Recording

You can rename the recording for better recognition.

Procedure

1. Go to More > Recorder.

2. If you want to rename the recorded audio saved in USB flash drive, tap USB.

Tap after the desired recording.

4. Tap Rename.

Enter the desired file name.

6. Tap OK.

Uploading a Recording to Server

You can upload the local recording file to the server designated by the administrator.

Before You Begin

Your system administrator has enabled the recording upload feature for you.

Procedure

1. Go to More > Recorder.

2. If you want to delete the recorded audio saved in USB flash drive, tap USB.

Tap after the desired recorded audio.

4. Tap Upload.

The file is uploaded to the server successfully with a prompt.

Deleting a Recording

You can delete local recordings or call recordings from Recorder. The local recording is named with a prefix

“record@” and date & time stamp, while the call recordings are named with the date & time stamp.

Procedure

1. Go to More > Recorder.

Yealink CP965 User Guide

2. If you want to delete the recorded audio saved in USB flash drive, tap USB.

Tap after the desired recorded audio.

4. Tap Delete.

The phone prompts you whether to delete the audio.

5. Tap OK.

Deleting All Recordings

You can delete all the recording when you need additional space.

Procedure

1. Go to More > Recorder.

2. If you want to delete the recorded audio saved in USB flash drive, tap USB.

3. Tap Edit.

Check the radio box on the top-left of the screen to select all recordings.

Tap .

The phone prompts you whether to delete all the audio files.

6. Tap OK.

Checking Storage Space

You can check the total space or available space of the phone or connected USB flash drive.

Procedure

1. Select More > Recorder to launch the Recorder application.

2. If you want to check the storage space of the USB flash drive, select USB.

Browser

The use of Browser is similar to PC's web browser, which allows you to browse web pages, set bookmarks, set

home pages, clear history records, and so on.

Topics

Browsing a Web Page

System Applications

Managing Bookmarks

Setting a Home Page

Clearing the Navigation History

Modifying the Browser Settings

Browsing a Web Page

You can use the Browser just like normal browsers to browse websites.

Procedure

1. Go to More > Browser.

Enter a part of URL in the address input field of the browser.

The phone will automatically retrieve and list similar websites.

3. Tap the website you want to visit, or enter the full URL then tap Go on the onscreen keyboard to browse the web

page.

Managing Bookmarks

You can bookmark the web pages that you frequently visit.

Topics

Adding a Web Page to the Bookmarks Library

Accessing a Web Page from the Bookmarks Library

Editing a Bookmark

Deleting a Bookmark

Adding a Web Page to the Bookmarks Library

You can bookmark a web page so you can access it from the Bookmarks Library directly.

Procedure

1. Go to More > Browser.

Access the web page you want to bookmark.

Tap > Save to bookmarks.

Edit the details of your bookmark.

5. Tap OK.

Yealink CP965 User Guide

The web page is added to the BOOKMARKS Library.

Accessing a Web Page from the Bookmarks Library

You can quickly visit the web page from the Bookmarks Library.

Procedure

1. Go to More > Browser.

Tap > to access the BOOKMARKS list.

A list of web pages that you've bookmarked will appear.

Tap the web page you want to visit.

Editing a Bookmark

You can edit the details of your bookmark for better recognition.

Procedure

1. Go to More > Browser.

Tap > to access the BOOKMARKS list.

A list of web pages that you've bookmarked will appear.

Long tap the bookmark you want to edit.

4. Tap Edit bookmark in the pop-up dialog box.

Edit the bookmark.

System Applications

6. Tap OK.

Deleting a Bookmark

When you do not need the bookmark any more, you can delete it.

Procedure

1. Go to More > Browser.

Tap > to access the BOOKMARKS list.

All pre-configured bookmarks are in the list.

Long tap the bookmark you want to delete.

4. Tap Delete bookmark in the pop-up dialog box.

5. Tap OK.

Setting a Home Page

You can set the web page you visit most frequently as the home page. This web page opens automatically each

time you open the browser.

Procedure

1. Go to More > Browser.

Tap > Settings > General > Set homepage.

Tap the web page you want to set as the home page in the pop-up dialog box.

Tip: You can also long tap a web page in BOOKMARKS list and then tap Set as homepage.

Clearing the Navigation History

You can periodically clear your navigation history to protect your privacy and prevent information disclosure.

Procedure

1. Go to More > Browser.

Go to > Settings > Privacy & security > Clear history.

The phone screen prompts you to delete the browser navigation history or not.

3. Tap OK.

Yealink CP965 User Guide

Modifying the Browser Settings

You can modify the browser settings to customize your Browser.

Procedure

1. Go to More > Browser.

Tap > Settings.

Customize the browser style you prefer.

Clock

You can use the Clock to check the time of other cities in the world.

Procedure

Tap the digital clock from the Home screen.

Tap .

Drag up and down to scroll through the cities.

Select the check box before the desired city.

Tap to return to the clock screen.

The added clock of the desired city displays on the phone screen.

Customizing Your Phone

You can make your phone more personalized by customizing various settings.

Topics

Changing the Administrator Password

Wallpaper

Screen Saver

Changing the Screen Backlight and Time

Changing the Language

Changing the Input Method

Time & Date

Phone Lock

Line Keys

Changing the Administrator Password

By default, you require an administrator password to access the Advanced/Advanced Settings menu. The default

password is “admin”. For security reasons, you should change the default password as soon as possible.

Note: If you do not change the default password, the phone displays a warning icon in the status bar.

Procedure

1. Go to More > Settings > Advanced > Set Password.

Enter your old and new password information.

Select .

Related Topic

Investigating Warnings

Wallpaper

You can change the background picture that is displayed on your phone.

The phone comes with a default background picture, you can change it to another built-in picture. You can also use

a custom picture uploaded by your system administrator as the wallpaper.

Topic

Changing Wallpaper on Idle Screen

You can set one of your pictures as the background image on your phone's idle screen.

Procedure

1. Go to More > Settings > Basic > Display > Wallpaper.

Select the desired image.

3. Select Set wallpaper.

Yealink CP965 User Guide

Screen Saver

The screen saver starts automatically when your phone has been idle for the preset waiting time. You can stop the

screen saver by touching the screen or tapping any key.

Topics

Changing the Waiting Time for Screen Saver

Setting the Screen Saver Type

Changing the Waiting Time for Screen Saver

You can set the waiting time after no activity before displaying the screen saver.

Procedure

1. Go to More > Settings > Basic > Display > Screen Saver.

2. Select the desired waiting time from the Screensaver Waiting Time field.

Select .

Setting the Screen Saver Type

The screen saver can start with different types and you can set it manually.

Your phone supports four screen saver types: Clock, Colours, Photo Frame and Photo Table.

Procedure

1. Go to More > Settings > Basic > Display > Screen Saver.

Select the desired screen saver type.

Select .

Changing the Screen Backlight and Time

You can change the brightness of the phone screen during phone activity and inactivity.

Active Level: The intensity of the phone screen when the phone is active.

Backlight Time: The delay time to change the brightness of the phone screen when the phone is inactive. Backlight

time includes the following settings:

Always On: Backlight is on permanently.

30min, 1h, 2h,4h, 6h, 8h or 12h: Backlight is changed when the phone is inactive after the designated time.

Customizing Your Phone

Procedure

Swipe down from the top of the screen.

Do one of the following:

l Drag the backlight slider.

When dragging the slider, the control center (except the backlight slider) and notification center will be hid-

den. You can view the intensity changes of the phone screen in real-time.

If you lift your finger, the control center and notification center will be shown again.

Tip: You can only change the screen intensity during phone activity on the control center. To change the backlight time, go to

More > Settings > Basic > Display > Backlight.

Changing the Language

Your phone supports several languages that you can choose to use on the phone.

Contact your system administrator to find out exactly which languages are supported on your phone.

Procedure

1. Go to More > Settings > Basic > Language & Input > Language.

Select the desired language.

Select .

The phone language is changed to the selected one.

Changing the Input Method

The phone supports two kinds of input methods: English (UK) and 谷歌拼音输入法. The default input method is

English (UK). You can change the currently used input method.

Procedure

1. Go to More > Settings > Basic > Language & Input > Current Input.

Select the desired input method.

You can also long tap the space key on the onscreen keyboard to change the input method.

Yealink CP965 User Guide

Time & Date

You can set the time and date manually. The time and date formats are also variable.

Topics

Setting the Time and Date Manually

Changing the Time and Date Format

Setting the Time and Date Manually

If your phone cannot obtain the time and date automatically, you can set it manually.

Procedure

1. Go to More > Settings > Basic > Time & Date > General.

Edit the date and time.

Select .

The time and date set on the phone will be changed accordingly.

Note: After the phone reboots, it will be forcibly switched to obtain the time and date from the NTP server.

Changing the Time and Date Format

You can set the phone to display the time in 12-hour format or 24-hour format. You can also change the date format,

including the options to display the day (D), month (M), and year (Y).

Note: Your system administrator can customize the date format.

Procedure

1. Go to More > Settings > Basic > Time & Date > Time & Date Format.

Select the desired time format or date format.

Select .

Phone Lock

Phone lock helps you protect your phone from unauthorized use.

Topics

Customizing Your Phone

Setting the Phone Lock

Setting a Phone Lock Key

Locking Your Phone Manually

Unlocking Your Phone

Changing Your Phone Unlock PIN

Setting the Phone Lock

You can manually lock the phone or wait a specified time to automatically lock the phone.

When your phone is locked, you can:

l Dial emergency numbers.

l Reject incoming calls.

l Answer incoming calls.

l End the call.

Procedure

1. Go to More > Settings > Advanced (default password: admin) > Phone Lock.

2. Enter the desired PIN (default PIN: 123) in the Unlock PIN field.

Select .

4. Select Enabled from the Lock Enable field.

5. Enter the desired interval (0 - 3600 seconds) in the Auto Lock field.

Select .

Note: Ask your system administrator for the password if you cannot access Advanced/Advanced Settings menu.

Setting a Phone Lock Key

You have to set a phone lock key manually to lock your phone.

Procedure

1. Tap Dsskey.

2. Drag the desired line key to the Edit field.

3. Select Key Event from the Type field.

4. Select Phone Lock from the Key Type field.

5. (Optional.) Enter the string that will display on the phone screen in the Label field.

Select .

Locking Your Phone Manually

You can lock the phone manually before the phone is automatically locked.

Before You Begin

Make sure that the phone lock is set and you have set a phone lock key.

Procedure

Tap the phone lock key.

The lock icon appears on the phone screen.

Related Topics

Setting the Phone Lock

Setting a Phone Lock Key

Yealink CP965 User Guide

Unlocking Your Phone

You can use an unlock PIN to unlock the phone.

If you forget the unlock PIN, you can enter the administrator password to unlock your phone, and then automatically

access the PIN change screen.

Procedure

Tap the screen or tap the Mute touch key, the phone prompts you to enter an unlock PIN.

2. Enter the desired PIN (default: 123) in the Unlock PIN field.

3. Select OK.

The lock icon disappears from the phone screen.

Changing Your Phone Unlock PIN

The default unlock PIN is “123”. For security reasons, you should change the default unlock PIN as soon as pos-

sible.

Procedure

1. Go to More > Settings > Basic > Change PIN.

Enter your old and new unlock PIN respectively.

The unlock PIN length must be within 15 digits.

Select .

Line Keys

Line keys allow you to quickly access features such as recall and speed dial. The line key can indicate the mon-

itored status when the line keys are assigned with particular features, such as BLF.

You can assign predefined functions to line keys. You can also define a label for a line key feature which will

appear on the phone screen.

Topics

Assigning Functionality to a Line Key

Changing the Locations of the Line Keys

Deleting a Line Key

Assigning Functionality to a Line Key

You can assign functions to a line key, as a result, you can access this function quickly by tapping this line key.

Procedure

Do one of the following:

Tap on the top-right of the line key list.

Customizing Your Phone

Go to More > Settings > Features > Dsskey.

Tap the desired line key.

2. Select the desired key type from the Type field.

Configure the settings for the corresponding key type.

Select .

Changing the Locations of the Line Keys

You can change the order in which your line keys display on the phone screen.

Procedure

Tap the desired page key if required.

Drag a line key to the desired location at which another line key locates.

For example, exchange the locations of line key 1 and line key 2:

Deleting a Line Key

You can delete a line key when you no longer need the corresponding function.

Procedure

1. Drag the desired line key to the Delete field.

The phone prompts you to delete the DSS key or not.

2. Select OK.

Audio Settings

You can change the basic audio settings on your phone.

Topics

Adjusting the Volume

Setting the Ring Tone

Disabling the Key Tone

Enabling Touch Tone

Configuring Notification Sound

Enabling Silent Mode

Adjusting the Volume

You can adjust the volume of the ringer, media, and audio during a call.

Procedure

Press the Volume touch key.

Setting the Ring Tone

You can set distinctive ring tones for groups or contacts in your Local Directory so that you can identify the caller

when your phone rings.

The ring tones are used according to this priority: Contact ring tone>Group ring tone>Account ring tone >Phone ring

tone.

Topics

Setting a Ring Tone for the Phone

Setting a Ring Tone for an Account

Setting a Ring Tone for a Group

Setting a Ring Tone for a Contact

Setting a Ring Tone for the Phone

You can choose a ring tone for all incoming calls.

Procedure

1. Go to More > Settings > Basic > Sound > Ring Tones > Common.

Select the desired ring tone.

Select .

Setting a Ring Tone for an Account

You can select a unique ring tone for an individual account.

Procedure

1. Go to More > Settings > Basic > Sound > Ring Tones > Common.

Select the desired account.

Select the desired ring tone.

If Common is selected, this account will use the ring tone selected for the phone.

Select .

Yealink CP965 User Guide

Setting a Ring Tone for a Group

You can select a unique ring tone for various groups in your Local Directory.

Note: You can only set a ring tone for a group that is added manually.

Procedure

Select > Local Directory.

Select after the desired group, and then select Ring.

Select the desired ring tone.

If Auto is selected, this group uses the ring tone according to the default priority.

If a specific ring tone is selected, this group uses the ring tone according to the priority: Contact ring tone>Group

ring tone.

4. Select OK.

Setting a Ring Tone for a Contact

You can select a unique ring tone for various contacts in your Local Directory. This helps you quickly identify callers

according to the ring tones.

Procedure

Select .

2. Select Local Directory to select the desired contact group.

Tap the desired contact and select .

4. Select the desired ring tone from the Ring field.

If Auto is selected, the contact uses the ring tone according to the default priority.

Select .

Disabling the Key Tone

If you disable the key tone, the phone will not produce a sound when tapping the keypad keys.

Procedure

1. Go to More > Settings > Basic > Sound > Key Tone.

2. Turn off Key Tone.

Select .

Enabling Touch Tone

If you enable touch tone, the phone will produce a sound when you tap an option on the phone screen.

Procedure

1. Go to More > Settings > Basic > Sound > Touch Tone.

2. Turn on Touch Tone.

Select .

Configuring Notification Sound

The phone will produce a notification sound when receiving a notification (for example, incoming email notification).

Audio Settings

Procedure

1. Go to More > Settings > Basic > Sound.

2. Tap the desired notification sound from the Notification Sound field.

3. Select OK.

Select .

Enabling Silent Mode

If you turn on the silent mode, your phone won't produce a ring tone/key tone/touch sound/notification sound from

phone's speaker.

Procedure

Do one of the following:

Go to More > Settings > Basic > Sound.

Turn on Silent Mode and then select .

l Long tap the left Volume touch key to decrease the ringer volume to the minimum.

Swipe down from the top of the screen and toggle Silent on.

Note: You may have no permission to turn on the silent mode. Contact your system administrator for more information.

Using Your Phone with PC

When connected to the PC, the phone acts as a speaker and microphone during calls.

From your phone, you can do the following:

l Manage the audio from calls or media played on your PC.

l Merge phone calls, the PC and connected mobile phone into a hybrid UC conference. For more information,

refer to Creating a Hybrid UC Conference.

l Answer calls from the softphone.

Topics

Connecting the PC to the Phone

Setting the Phone as PC Audio Device

Holding/Resuming the PC Audio

Muting or Unmuting the Microphone

Connecting the PC to the Phone

You can connect the PC to the phone for playing the PC audio.

Procedure

Connect the phone to a PC using a Type C USB cable.

l When your phone is idle, the phone screen is shown below:

You can select Enter mixed-conference mode to enter the hydride mode, as shown below:

Yealink CP965 User Guide

l When there is a call or conference call on your phone, the original call or conference call is placed on hold.

Setting the Phone as PC Audio Device

By default, the PC automatically selects the connected phone as the audio device. If not, you may have to set the

phone as PC audio device via softphone or PC.

Topics

Setting the Phone as PC Audio Device via Softphone

Setting the Phone as PC Audio Device via PC

Setting the Phone as PC Audio Device via Softphone

When your PC is connected to the phone, you can set the phone as PC audio input and output device via the soft-

phone.

Procedure

Using Your Phone with PC

In the top-left corner of the window, click the avatar icon to enter the settings window.

2. Click Device.

3. Select your phone from the drop-down menu of Speaker.

4. Select your phone from the drop-down menu of Microphone.

5. (Optional) Click Test to test the microphone or the speaker.

Setting the Phone as PC Audio Device via PC

When your PC is connected to the phone, you can set the phone as the PC default audio device via PC.

Procedure

1. Click Start > Control Panel > Sound.

2. Click Echo Cancelling Speakerphone and click Set as Default Device.

3. Click Microphone and click Set as Default Device.

4. Click OK.

Holding/Resuming the PC Audio

When you place the PC audio on hold, you cannot hear any audio on your phone.

Procedure

1. Select Hold.

2. Select Resume to resume the PC audio.

Muting or Unmuting the Microphone

When you mute the microphone during a call, the other party cannot hear you but you can hear other parties.

Procedure

1. Select Mute or tap the Mute touch key.

The mute touch key LED indicators glow red. The phone screen indicates that the audio is muted.

2. Select Mute or tap the Mute touch key again to unmute the microphone.

Yealink CP965 User Guide

Using the CP Wireless Microphone CPW25/CPW65

(Coming Soon)

The Yealink CPW25/CPW65 is a CP Wireless Expansion Mic which works as an audio input device for CP965

phone. It features superior audio technology and supports 360-degree voice pickup range at a radius of up to 10

feet (3 meters) without any wiring troubles.

Topics

CPW25/CPW65 LED Instructions

Charging the CPW25/CPW65

Turning the CPW25/CPW65 On or Off

Registering the CPW25/CPW65

Registering the CPW25/CPW65 with another Phone

Unregistering the CPW25/CPW65

Muting or Unmuting the CPW25/CPW65

Viewing CPW25/CPW65 Information

Finding the CPW25/CPW65

CPW25/CPW65 LED Instructions

The CPW25/CPW65 LED indicator indicates the call, register, and battery’s system status.

Mute button LED indicator on the wireless expansion microphone CPW25/CPW65:

LED Status Description

Solid green

The phone enters the dialing screen.

The phone is in a call and unmuted.

Fast flashing red The phone is receiving an incoming call.

Solid red The phone is muted.

Fast flashing yellow The CPW25/CPW65 is in the registration mode.

Slowly flashing yellow

The CPW25/CPW65 has registered with the phone, but the CPW25/CPW65 is out of

range.

The CPW25/CPW65 has registered with the phone, but the phone is turned off.

Flashing red and

green alternately

The phone is searching for the CPW25/CPW65 which has registered with it.

Off The CPW25/CPW65 is in the idle mode.

Battery LED indicator on the wireless expansion microphone CPW25/CPW65:

LED Status Description

Solid green for one second

and then off

The CPW25/CPW65 is turned on.

Solid green for 3 seconds

and then off

The CPW25/CPW65 is in the idle mode.

Solid green The CPW25/CPW65 is fully charged.

Solid red The CPW25/CPW65 is being charged.

Fast flashing red 3 times and

then off

The battery capacity is too low to turn on the CPW25/CPW65.

Slowly flashing red The battery capacity is less than 10%.

Using the CP Wireless Microphone CPW25/CPW65 (Coming Soon)

LED Status Description

Off

If you tap the mute button, the battery LED indicator on the CPW25/CPW65 is still off,

it means the CPW25/CPW65 is turned off.

Charging the CPW25/CPW65

The phone can power to the USB port, so you can directly charge the CPW25/CPW65 on the phone.

If it is the first time you use the CPW25/CPW65, you need to fully charge the CPW25/CPW65 for normal use. If the

CPW25/CPW65 is not in use, we recommend you charge the CPW25/CPW65 even when the battery is full.

Procedure

Put the CPW25/CPW65 on the charging cradle.

Connect the charging cradle to the USB port on the phone using a USB cable.

During charging, the battery LED indicator on the CPW25/CPW65 glows solid red. When the battery capacity

reaches 100%, the battery LED indicator on the CPW25/CPW65 will glow solid green.

Note: If your system administrator disables the USB port of the phone, the phone cannot power to the USB port.

Turning the CPW25/CPW65 On or Off

To use the CPW25/CPW65 as the external audio input device, you need to turn the CPW25/CPW65 on first.

Procedure

You can do the following to turn on the CPW25/CPW65:

l Put the CPW25/CPW65 on a charging cradle or connect to the charging cable, the CPW25/CPW65 starts up

automatically.

If you do not charge the CPW25/CPW65, long tap on the CPW25/CPW65 for 3 seconds.

The battery LED indicator glows green for one second and then goes out.

To turn off the CPW25/CPW65, long tap on the CPW25/CPW65 until the battery LED indicator glows red for

3 seconds and then goes out.

Note: When the battery is below 10%, the battery LED indicator flashes red, and it will automatically shut down after 10

minutes of standby; when the low battery reaches 0%, it will automatically shut down.

Registering the CPW25/CPW65

To ensure good voice quality of the calls on the phones, you can register CPW25/CPW65 with the phone to use the

CPW25/CPW65 as the external audio input device.

Note: If you buy CP965-WirelessMic, the CPW65 is registered with the phone by default.

Procedure

1. Go to More > MIC.

2. Select OK when the phone prompts you that turning on the Bluetooth microphone will turn off Bluetooth.

Select to search for CPW25/CPW65.

Turn on the CPW25/CPW65.

The CPW25/CPW65 will enter the registration mode automatically. And the mute LED indicator on the

CPW25/CPW65 fast flashes yellow.

The CPW25/CPW65 registers with the phone automatically. If the registration is successful, the mute LED indic-

ator on the CPW25/CPW65 goes out and phone screen prompts the CPW25/CPW65 information: battery, work

time and standby time.

Yealink CP965 User Guide

Registering the CPW25/CPW65 with another Phone

When you no longer want to register with the current phone, you can register the CPW25/CPW65 with another

phone.

CPW25/CPW65 can only be registered with one phone at a time, if you register the CPW25/CPW65 to another

phone, the CPW25/CPW65 will deregister from the previous phone automatically.

Procedure

1. Go to More > MIC.

2. Turn on Bluetooth MIC.

3. Select OK when the phone prompts you that turning on the Bluetooth microphone will turn off Bluetooth.

Select to search for CPW25/CPW65.

Put the CPW25/CPW65 on the charging cradle or connect to the charging cable and make sure it is charging.

Long tapthe on the CPW25/CPW65 for 5 seconds.

The CPW25/CPW65 enters the registration mode. And the mute LED indicator on the CPW25/CPW65 fast

flashes yellow.

The CPW25/CPW65 registers with the phone automatically.

Unregistering the CPW25/CPW65

When you no longer need the CPW25/CPW65 as the external audio input device, you can unregister it.

Procedure

1. Go to More > MIC.

2. Select the desired microphone and then select Detail.

3. Select Unbind.

Muting or Unmuting the CPW25/CPW65

During the call, you can mute or unmute the CPW25/CPW65 at any time.

Procedure

Using the CP Wireless Microphone CPW25/CPW65 (Coming Soon)

Tap to mute the call.

The mute LED indicator glows red. And the icon appears in the status bar of the phone.

Tap again to unmute the call.

The mute LED indicator glows green. And the icon disappears from the status bar of the phone.

Viewing CPW25/CPW65 Information

When the CPW25/CPW65 is registered with the phones, you can view CPW25/CPW65 status on the phone.

Available information of CPW25/CPW65 includes:

l Register status

l MIC Model

l MICPOD MAC

l Battery

l Standby Time

l Work Time

Procedure

1. Go to More > MIC.

2. Select Detail from the desired microphone block.

Finding the CPW25/CPW65

You can find the CPW25/CPW65 which has registered with the phone.

Procedure

1. Go to More > MIC.

2. Select Find from the desired microphone block.

The mute key LED indicator on the registered CPW25/CPW65 flashes red and green alternately.

Using Star Connection Feature

You can deploy up to four CP965 phones in a star layout. In the star connection group, one phone acts as a primary

phone, while other phones act as the subsidiary phones.

The primary phone keeps all features, while the subsidiary phones only sync some key features of the primary

phone, such as DND and call mute. After connecting, the subsidiary phones are mainly used to work as speakers or

microphones.

Before You Begin

Make sure all the phones are deployed in the same subnet. And all the phones are running the same firmware ver-

sions. You cannot activate Wi-Fi when using star connection feature.

Topics

State Indicator of CP965 Star Connection

Configuring the Primary Phone

Configuring the Subsidiary Phone

State Indicator of CP965 Star Connection

The state indicator indicates the current status of the CP965 star connection.

Icons Description

The subsidiary phone is disconnected from the primary phone.

The star connection group is set up, but there are no subsidiary phones in the

star connection group.

The number of the subsidiary phones connected successfully is less than the

maximum number of subsidiary phones in a star connection group. "n" indic-

ates the number of connected subsidiary phones.

All the subsidiary phones in the star connection group are connected suc-

cessfully. "n" indicates the number of connected subsidiary phones.

Configuring the Primary Phone

You can set up a star connection group, remove any subsidiary phone, and dissolve a star connection group. You

can also quickly find a subsidiary phone.

Topics

Setting Up a Star Connection Group

Sending Broadcast from Primary Phone

Removing a Subsidiary Phone

Dissolving a Star Connection Group

Finding a Subsidiary Phone

Stop Finding a Subsidiary Phone

Setting Up a Star Connection Group

If your system administrator has not specified your phone as a primary phone, you need to manually create a star

connection group on your phone.

Procedure

1. Go to More > Settings > Advanced (default password: admin) > CP Star Connection > Create Group.

The phone automatically generates a four-digit PIN number and sends the broadcast.

After the subsidiary phones join the star connection group, a star connection icon appears in the status bar.

Yealink CP965 User Guide

Related Topic

Sending Broadcast from Primary Phone

You can make the primary phone send broadcast for waiting for other subsidiary phones to join the star connection

group.

Procedure

1. Go to More>Settings > Advanced (default password: admin) > CP Star Connection > Start Broadcast.

The phone automatically generates a four-digit PIN number and sends the broadcast.

Related Topic

Setting Up a Star Connection Group

Removing a Subsidiary Phone

You can remove a subsidiary phone from the star connection group.

Procedure

1. Go to More > Settings > Advanced (default password: admin) > CP Star Connection.

Select the desired subsidiary phone.

3. Select Remove.

The phone prompts you to remove the subsidiary phone or not.

4. Select OK.

The subsidiary phone is removed from the star connection group successfully.

Dissolving a Star Connection Group

You can dissolve a star connection group when the phone no longer needs the connection.

Procedure

1. Go to More > Settings > Advanced (default password: admin) > CP Star Connection.

Tap the primary phone icon.

3. Select Dissolve Group.

The phone prompts you to dissolve the star connection group or not.

4. Select OK.

The phone dissolves the star connection group successfully.

Finding a Subsidiary Phone

You can find which subsidiary phones join the star connection group on the primary phone.

Procedure

1. Go to More > Settings > Advanced (default password: admin) > CP Star Connection.

Tap the desired subsidiary phone.

3. Select Find.

The primary phone will automatically find the subsidiary phone in your area.

The subsidiary phone will play the ring tone, and the mute key LED indicators on the phone flash green and red

alternately.

Related Topics

Setting Up a Star Connection Group

Using Star Connection Feature

Joining a Star Connection Group

Stop Finding a Subsidiary Phone

If you find your subsidiary phone, you can manually stop finding the subsidiary phone on the primary phone.

Procedure

1. Select Exit on the primary phone.

The subsidiary phone will stop ringing.

Tip: You can also stop finding a subsidiary phone by tapping any touch key on the subsidiary phone.

Configuring the Subsidiary Phone

You can join a star connection group and quit the star connection group on the subsidiary phone. You can also

quickly find a primary phone.

Topics

Joining a Star Connection Group

Quitting a Star Connection Group

Finding a Primary Phone

Stop Finding a Primary Phone

Joining a Star Connection Group

You can join your phone to a star connection group as a subsidiary phone.

Before You Begin

The primary phone has set up a star connection group and is in broadcast status.

Procedure

1. Go to More > Settings > Advanced (default password: admin) > CP Star Connection > Search Group.

The phone will automatically search for broadcasts sent by the primary phone in your area.

2. Select Join.

Enter the PIN number displayed on the primary phone.

After reboot, the phone joins the star connection group successfully.

The star connection name (for example, CP965-S1) is displayed on the idle screen, and a star connection icon

appears in the status bar.

Note: One CP965 phone can only join one star connection group.

Related Topics

Setting Up a Star Connection Group

Sending Broadcast from Primary Phone

Quitting a Star Connection Group

When you need use your phone as a normal conference phone, you can quit a star connection group.

Procedure

1. Go to More > Settings > Advanced (default password: admin) > CP Star Connection.

Tap the desired subsidiary phone.

3. Select Quite Group.

The phone prompts you to quit the star connection group or not.

Yealink CP965 User Guide

4. Select OK.

After reboot, the phone quits the star connection group successfully.

Finding a Primary Phone

You can confirm the actual location of the primary phone on any subsidiary phone.

Procedure

1. Select Find Primary.

The subsidiary phone will automatically find the primary phone in your area.

The primary phone will play the ring tone, and the mute key LED indicators on the phone flash green and red

alternately.

Related Topics

Joining a Star Connection Group

Stop Finding a Primary Phone

If you find your primary phone, you can manually stop finding at any time.

Procedure

1. Select Exit on the subsidiary phone.

The primary phone will stop ringing.

Tip: You can also stop finding a primary phone by tapping any touch key on the primary phone.

Connecting a Mobile Phone Using Bluetooth

Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance

is in the 1 to 2 meters (3 to 6 feet) range.

You can pair and connect the Bluetooth-enabled mobile phone with your phone. After connection, you can do the

following:

l Make and receive mobile calls on the phone

l Use the phone as a Bluetooth speaker for music played on your mobile phone.

l Merge the calls on your phone, the PC and connected mobile phone into a hybrid UC conference (refer to Creat-

ing a Hybrid UC Conference).

Note: Not all mobile phones support this feature. Contact your system administrator for more information.。

Tip: You can also connect a PC (operation system: macOS and Window10) via Bluetooth. After connection, you can

place/answer a call via a softphone installed on PC using the phone.

Topics

Activating the Bluetooth Mode

Pairing and Connecting the Bluetooth-enabled Mobile Phone

Syncing the Mobile Contacts to the Phone

Handling a Mobile Phone Call on the Phone

Configuring the Phone Audio Feature

Configuring the Media Audio Feature

Renaming the Paired Bluetooth-enabled Mobile Phone

Disabling Bluetooth Device Discovery

Changing Your Phone's Bluetooth Name

Unpairing the Mobile Phone

Disconnecting the Bluetooth-enabled Mobile Phone

Deactivating the Bluetooth Mode

Activating the Bluetooth Mode

You should activate the Bluetooth mode first when you need to connect the Bluetooth device to your phone.

Procedure

Do one of the following:

l Swipe down from the top of the screen.

Select .

Go to More > Settings > Basic > Bluetooth.

Turn on the Bluetooth.

The phone automatically scans the available Bluetooth devices in your area.

The Bluetooth icon appears in the status bar.

Pairing and Connecting the Bluetooth-enabled Mobile Phone

You can pair up with countless mobile phones with your phone but only one mobile phone can be connected at a

time.

After connection, the phone will automatically find an available line key and assign the line key for Mobile Account.

The Mobile Account key’s default label is “My Mobile”. If there is no available line key, you can assign it manually.

Before You Begin

Make sure that the Bluetooth-enabled mobile phone is discoverable.

Yealink CP965 User Guide

Procedure

1. Go to More > Settings > Basic > Bluetooth.

Select to search for the mobile phone.

Tap the desired Bluetooth-enabled mobile phone.

4. Select Pair on both mobile phone and phone.

The connection will be completed successfully with a prompt appears under the Bluetooth-enabled mobile

phone name.

And the phone automatically assigns a Mobile Account key.

Related Topic

Activating the Bluetooth Mode

Syncing the Mobile Contacts to the Phone

You can sync mobile contacts to your phone. Then you can view a contact without accessing your mobile phone.

Note: Not all mobile phones support syncing the mobile contacts to phone. For more information, contact your system admin-

istrator.

Topics

Enabling the Mobile Contacts Sync Feature

Viewing Your Mobile Contacts

Enabling the Mobile Contacts Sync Feature

You can choose to enable the phone to sync the mobile contacts.

Before You Begin

Make sure that the Bluetooth-enabled mobile phone is paired and connected to your phone and the phone audio

feature is enabled.

Procedure

1. Go to More > Settings > Basic > Bluetooth.

Tap after the desired Bluetooth-enabled mobile phone name.

3. Select Mobile Contacts Sync.

You need to authorize the phone to synchronize the contacts temporarily on the mobile phone first, and then the

mobile contacts directory will appear in the phone directory list.

Related Topics

Pairing and Connecting the Bluetooth-enabled Mobile Phone

Configuring the Phone Audio Feature

Viewing Your Mobile Contacts

You can view a list of mobile contacts on the phone.

Before You Begin

Make sure that the mobile contact sync feature is enabled.

Procedure

Go to > Mobile Contacts.

Connecting a Mobile Phone Using Bluetooth

100

Related Topic

Enabling the Mobile Contacts Sync Feature

Handling a Mobile Phone Call on the Phone

You can handle a mobile phone call on your phone, the phone acts as a hands-free device for your mobile phone.

The call information appears on both your phone and mobile phone screen. You can control the call’s audio to go

through the mobile phone or phone on your mobile phone. If you choose Bluetooth, the audio will go through the

phone; if you choose Handset earpiece or Speaker, the audio will go through the mobile phone.

Before You Begin

Make sure that the Bluetooth-enabled mobile phone is paired and connected to your phone, and the phone audio

feature is enabled.

Procedure

Do the following on the phone:

Place a call. Tap the Mobile Account line key first, and then place a call or multiple calls to the mobile con-

tacts.

l Answer a call. An incoming call to your mobile phone is also shown on the phones, you can answer the call

on the phone. The phone will firstly match the contacts in the mobile contacts directory to present the caller

identity.

l During the call, you can hold/resume, mute/unmute or end the call on the phone.

Related Topics

Pairing and Connecting the Bluetooth-enabled Mobile Phone

Configuring the Phone Audio Feature

After connecting your Bluetooth-enabled mobile phone, the phone acts as a hands-free device for your mobile

phone. The call is made through your mobile phone, but the audio is present and the call control is done by the

phone.

Procedure

1. Go to More > Settings > Basic > Bluetooth.

Select after the desired Bluetooth-enabled mobile phone name.

3. Turn on Phone audio.

Select .

Related Topics

Pairing and Connecting the Bluetooth-enabled Mobile Phone

Handling a Mobile Phone Call on the Phone

Configuring the Media Audio Feature

After connecting your Bluetooth-enabled mobile phone, you can enable the media audio feature to stream

Bluetooth-enabled mobile phone audio to SIP phone. Then the SIP phone acts as the Bluetooth-enabled mobile

phone player.

Procedure

Yealink CP965 User Guide

101

1. Go to More > Settings > Basic > Bluetooth.

Select after the connected Bluetooth-enabled mobile phone name.

3. Turn on Media audio.

Select .

Related Topic

Pairing and Connecting the Bluetooth-enabled Mobile Phone

Renaming the Paired Bluetooth-enabled Mobile Phone

You can rename the paired Bluetooth-enabled mobile phone, so that you can easily recognize it.

Procedure

1. Go to More > Settings > Basic > Bluetooth.

Select after the connected mobile phone name.

3. Enter the desired device name in the Rename field.

Select .

The configured mobile phone name will display in the Paired devices list on your phone. The mobile phone

name displayed in the scanning list of other devices will not be changed.

Related Topic

Pairing and Connecting the Bluetooth-enabled Mobile Phone

Disabling Bluetooth Device Discovery

After the Bluetooth is activated, the phone is automatically placed in Open Discover mode to make it visible to other

Bluetooth devices.

You can choose to disable this feature to not allow your phone to show as an available device on other Bluetooth

devices.

Procedure

1. Go to More > Settings > Basic > Bluetooth > Edit My Device Information.

2. Turn on Open Discover.

Select .

Related Topic

Activating the Bluetooth Mode

Changing Your Phone's Bluetooth Name

You can change the Bluetooth name for your phone to identify your phone to other Bluetooth devices.

By default, the phone is identified as Yealink-CP965 by other Bluetooth devices.

Before You Begin

Make sure that the Bluetooth mode is activated.

Procedure

1. Go to More > Settings > Basic > Bluetooth > Edit My Device Information.

2. Enter the desired name in the Device Name field.

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Select .

Related Topics

Activating the Bluetooth Mode

Disabling Bluetooth Device Discovery

Unpairing the Mobile Phone

When you unpair the mobile phone, the mobile phone information disappears from the Paired devices list. To con-

nect the mobile phone to your phone again, tap the desired mobile phone in the Available devices list.

Procedure

Do one of the following:

Select .

Swipe down from the top of the screen, then long tap Bluetooth.

Go to More > Settings > Basic > Bluetooth.

The phone screen shows the paired and connected Bluetooth device.

Select after the connected mobile phone name.

3. Select Unpair.

Disconnecting the Bluetooth-enabled Mobile Phone

You can disconnect your Bluetooth-enabled mobile Phone from your phone and still keep it paired. When you disconnect a

Bluetooth device, it remains paired so that you can reconnect it to your phone.

Procedure

Do one of the following:

Select .

Swipe down from the top of the screen, and long tap Bluetooth.

Go to More > Settings > Basic > Bluetooth.

Tap the connected mobile phone.

3. Select OK.

Deactivating the Bluetooth Mode

You can deactivate the Bluetooth mode when you no longer use a Bluetooth device.

Procedure

Do one of the following:

l Swipe down from the top of the screen.

Select .

From the home screen, go to More > Settings > Basic > Bluetooth.

Turn off the Bluetooth.

The Bluetooth icon disappears from the status bar.

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Wireless Network

The phone can be connected to the wireless network if Wi-Fi is available within the area.

Note: Enabling Bluetooth may degrade your wireless network connection. For improved wireless network performance, you

should disable Bluetooth when it is not in use.

Topics

Activating the Wi-Fi Mode

Connecting to the Wireless Network

Viewing the Wireless Network Information

Disconnect from a Wireless Network

Deactivating the Wi-Fi Mode

Related Topic

Deactivating the Bluetooth Mode

Activating the Wi-Fi Mode

You can activate the Wi-Fi mode to connect your phone to an available wireless network.

Procedure

Do one of the following:

l Swipe down from the top of the screen.

Go to More > Settings > Basic > Wi-Fi.

Turn on the Wi-Fi.

The phone automatically scans the available wireless networks in your area.

The Wi-Fi icon appears in the status bar.

Connecting to the Wireless Network

After you have activated the Wi-Fi mode, you can connect the phone to the wireless network.

When the phone is connected to a wireless network, the Wi-Fi icon will display in the status bar.

Topics

Connecting to an Available Wireless Network Manually

Adding a Wireless Network Manually

Connecting to an Available Wireless Network Manually

You can use the password provided by your system administrator to connect the phone to a secured wireless net-

work.

Before You Begin

Make sure that the Wi-Fi mode is activated.

Procedure

1. Go to More > Settings > Basic > Wi-Fi.

The phone will automatically search for available wireless networks in your area.

(Optional.) To research the available network, select > Scan.

Tap the desired wireless network (SSID) to connect to it.

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4. Enter the desired password in the Password field.

(Optional.) Tap to make the password visible.

6. Select Show advanced options to configure the HTTP proxy for the Browser.

7. Select Connect.

Once the connection has completed successfully, the prompt “Connected” appears under the corresponding

SSID.

Related Topic

Activating the Wi-Fi Mode

Adding a Wireless Network Manually

If your gateway/router has SSID broadcast disabled, it doesn't appear in the scanning results. Then you must manu-

ally add a wireless network.

Before You Begin

Get the available wireless network information from your system administrator. Make sure that the Wi-Fi mode is

activated.

Procedure

1. Go to More > Settings > Basic > Wi-Fi.

Select > Add.

3. Enter the desired value in the Network SSID field.

4. Tap the desired value from the Security field.

If you select WEP or WPA/WPA2 PSK, enter the password.

If you select 802.1x EAP, tap the desired value from the EAP method field, and enter additional information.

(Optional.) Tap to make the password visible.

6. Select Show advanced options to configure the HTTP proxy for the Browser.

7. Select Save.

Related Topic

Activating the Wi-Fi Mode

Viewing the Wireless Network Information

You can view the detailed wireless network information, such as Profile Name, SSID and Signal Strength.

Procedure

1. Go to More > Settings > Basic > Wi-Fi > Wi-Fi Status.

(Optional.) Drag up and down to scroll through the list of wireless network information.

Disconnect from a Wireless Network

You can disconnect the wireless network connection from your phone.

Procedure

1. Go to More > Settings > Basic > Wi-Fi.

Tap the connected SSID (the top one).

3. Select Forget.

Tip: You can also disconnect from the wireless network by deactivating the Wi-Fi mode.

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105

Related Topic

Deactivating the Wi-Fi Mode

You should deactivate the Wi-Fi mode when you need to connect your phone to the wired network.

Procedure

Do one of the following:

l Swipe down from the top of the screen.

From the home screen, go to More > Settings > Basic > Wi-Fi.

Turn off the Wi-Fi.

The Wi-Fi icon disappears from the status bar.

Using Your Phone with PSTN Account

106

Using Your Phone with PSTN Account

You can connect an optional expansion PSTN box CPN10 to extend functions of the conference phone. You can

make PSTN calls.

Up to 2 cascaded PSTN Boxes can be installed to a conference phone.

Topics

Connecting the Expansion PSTN Box CPN10

Configuring the PSTN Account

Selecting the Country for PSTN Use

Configuring the Flash Time

Basic Call Features

Conference

Recording Using a USB Flash Drive

Unavailable Features for PSTN

Connecting the Expansion PSTN Box CPN10

If you want to use the functions about PSTN on the phone, you need to connect the expansion PSTN box CPN10 in

advance.

Procedure

Insert the USB plug on the expansion PSTN box into the USB port on the phone.

For the information on how to connect expansion PSTN box CPN10, refer to PSTN Box CPN10 quick start guide

on Yealink Technical Support page.

Configuring the PSTN Account

If you have connected an expansion PSTN box CPN10 to the phone, a PSTN account is automatically registered on

the phone. You can disable the account.

Before You Begin

The PSTN box CPN10 is connected to the phone successfully, and the phone prompts to confirm that you want to

set the PSTN account.

Procedure

1. Select OK.

Select the desired PSTN account.

3. Select the desired value from the Activation field.

4. (Optional.) Enter the string that will appear on the phone screen in the Label field.

Select .

Tip: You can also configure the PSTN account at the path More > Settings >Advanced (default password: admin) >

Accounts.

Related Topic

Connecting the Expansion PSTN Box CPN10

Selecting the Country for PSTN Use

You have to select the country before using the PSTN account.

Procedure

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107

1. Go to More > Settings > Basic > Country.

Select the desired country.

Select .

Configuring the Flash Time

You can configure the flash time to adjust the length of time before a hook flash times out (or the call disconnects).

Flash time can be configured from the following options:

Auto: It depends on the country that is selected for the phone. The flash time is automatically set for that country.

75msec, 100msec, 300msec or 600msec: The hook flash times out after the designated time (in milliseconds).

Before You Begin

The required flash time may be different in different countries or for different gateways/PBX servers. Contact your

system administrator to find out which flash time you need to configure.

Procedure

1. Go to More > Settings > Advanced (default password: admin) > Flash Time.

Select the desired value.

Select .

Related Topic

Selecting the Country for PSTN Use

Basic Call Features

The phone using PSTN account can also perform some basic call features, such as placing, answering and ending

calls.

The phone supports the following basic call features when using the PSTN account:

l Placing Calls

l Answering Calls

l Ending Calls

l Auto Answer

l Auto Redial

l ReCall

l Call Mute

l Call Hold/Resume

Related Topics

Placing Calls

Answering Calls

Ending Calls

Answering a Call Automatically

Redialing a Call Automatically

Placing a Call Back to the Last Incoming Number

Call Muting and Unmuting

Holding and Resuming Calls

Conference

As one PSTN account can only support one call, you need to activate a hook flash to set up a conference.

Using Your Phone with PSTN Account

108

A hook flash is a quick off-hook/on-hook/off-hook cycle (just like picking up a handset, laying the handset down on

the handset cradle, and then picking it up again).

Then the active call will be placed on hold, you are allowed to place a new call and connect three parties in a con-

ference. You cannot view the last participant in the conference call.

You can also set up a conference with more than two parties when you have multiple accounts on the phone. You

can view and manage each participant in the conference call.

Note: The way to set up a conference call using hook flash may be different for different gateways/PBX servers.

Procedure

Place a call to the first party.

2. When the first party answers the call, select Flash to activate a hook flash.

Enter the number of the second party.

4. When the second party answers the call, select Flash again to join two parties in the conference.

To remove this party from the conference call, select Flash.

5. To add an additional party to the conference, select Conference (another account is needed).

6. Enter the number of the new party and select Send.

7. Select Conference when the party answers.

Recording Using a USB Flash Drive

You can use the recording feature when you have connected the PSTN box CPN10.

Related Topics

Call Recording

Connecting the Expansion PSTN Box CPN10

Unavailable Features for PSTN

You cannot use the features below when using a PSTN account:

l Call Completion

l DND

l Call Forward

l Call Transfer

l Call Waiting

l Call Park

l Call Pickup

l Anonymous Call

l Anonymous Call Rejection

l Intercom

l Multicast Paging

l Shared Line

l Messages

Maintaining Your Phone

109

Maintaining Your Phone

When your phone is unable to operate properly, you need to investigate or troubleshoot issues along with other

tasks your system administrator may ask you to perform.

Topics

Investigating Warnings

Clearing Warning Icon

Diagnosing the Network

Rebooting Your Phone

Resetting to Factory Settings

Updating the Phone Configuration

Clearing User's Personalized Configuration Settings

Investigating Warnings

The warning icon lets you know that your phone has one or more important issues.

Procedure

1. Go to More > Settings > Status > General.

The warning detail is displayed in the Warning field.

Clearing Warning Icon

You can temporarily remove the warning icon from the status bar. However, the warning message still is displayed

on the General screen until the issue is fixed.

The warning icon appears in the status bar again after reboot if the issue is not fixed.

Procedure

1. Go to More > Settings > Status > General.

2. Tap the Warning field.

The phone prompts you to clear the warning icon or not.

3. Tap OK.

The warning icon is removed from the status bar. And it is also removed from the Warning field.

Tip: You can also swipe left or right to temporarily remove the warning icon via Notification Center.

Related Topic

Control Center

Diagnosing the Network

When network problems occur on your phone, you can use the "ping" or "trace route" method to troubleshoot net-

work connectivity problems.

Procedure

1. Go to More > Settings > Features > Diagnostics > Network.

Do one of the following:

Select Ping, then enter the desired IP address or URL in the Ping IP or URL field.

Select Trace Route, then enter the desired IP address or URL in the Trace Route IP or URL field.

3. Select Start.

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The screen displays the network status information.

Rebooting Your Phone

The improper operation may cause malfunction. If the malfunction occurs, your system administrator may ask you to

reboot your phone.

Procedure

1. Go to More > Settings > Basic > Reboot > Reboot.

The phone prompts you to reboot the phone or not.

2. Select OK.

Resetting to Factory Settings

When some issues occur on your phone and you have tried all troubleshooting suggestions but still do not solve

the problem, you can reset your phone to factory configurations.

This operation will delete all your personal configuration settings, and reset all settings to the factory defaults.

Check with your system administrator if the personalized settings are kept before resetting your phone to factory set-

tings.

Procedure

1. Go to More > Settings > Advanced (default password: admin) > Reset Config.

2. Select Reset to Factory Settings.

The phone prompts you to reset the setting or not.

3. Select OK.

The phone begins resetting.

Tip: You can also long tap the left Mute key when the phone is idle.

After reset, the screen “Initializing…”.

The phone will be reset successfully after startup.

Note: Reset of your phone may take a few minutes. Do not power off until the phone has started up successfully.

Updating the Phone Configuration

Your system administrator may ask you to update the configuration for your phone to apply any changes to system

settings, which you can do without restarting it.

Procedure

1. Go to More > Settings > Basic > Update Configuration.

Enter the provision information in the corresponding field.

Select .

The phone prompts you whether to provision now.

4. Select OK.

Clearing User's Personalized Configuration Settings

You can clear the personalized configuration settings manually on the phone.

Before You Begin

Your system administrator has enabled the phone to keep the user's personalized settings after auto provisioning.

Maintaining Your Phone

111

Procedure

1. Go to More > Settings > Basic > Reset Local Config> Reset local settings.

The phone prompts you to reset the local settings or not.

2. Select OK.

Appendix - Menu Structure

112

Appendix - Menu Structure