Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322 Boston, Massachusetts 02117
[email protected] www.derbymanagement.com
2
Why We Wrote This Guide
At Derby Management, we’re in the business of coaching the senior management teams of
our customers through various growth stages. Just as a point of reference, our experience at
Derby Management is largely based on…
• 40 years in business, focusing on…
o Business & Strategic Planning with emerging and middle-market companies
o Sales & Marketing Productivity in companies of all sizes
o Senior Management Coaching at the senior team level
• A current customer base of 400 companies, largely in New England, Upstate NY & Eastern
Canada
• Growth companies with revenues roughly between $10 and $250 million
Prior to Derby Management, each of us spent 15-20 years running companies in the
positions of CEO, CFO, VP of Sales and VP of Marketing in a wide variety of markets from
healthcare to consumer products, from tech to no-tech, from commodity products to
specialized capital goods and from physical products to professional services.
Frequently when we begin working with a new client, we find that the company is either stuck
in its growth cycle, or that it's behaving erratically, like a rudderless ship being buffeted by cross-
currents around it. When we suggest “Let’s take a look at your current business plan,” our new
client’s response frequently is… “It’s a bit out of date,” or simply… “We don’t have one.”
Since we work closely with our current clients, other service providers and venture and private
equity investors that provide us with the majority of our references, many of our prospects and
clients are focused on planning to make a new push into a new level of growth and profitability.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322 Boston, Massachusetts 02117
[email protected] www.derbymanagement.com
3
For the primary reason of internal direction among your management team, we strongly believe
that a short annual business plan which has been researched, analyzed, discussed and debated
among your co-founders, your senior managers is critical to keeping any company on track while
also providing a means through which your employees (no matter if they are two or 200) can
understand the company’s future direction. Finally, a business plan that is a working document
and which is annually updated provides a platform for a common view by outside directors,
investors and bankers.
Recently, we were approached by the management of a $40 million company in an industry we
just happened to know a lot about to assist them in raising venture capital financing that they
planned to use for growth of their sales and marketing activities. An interesting company, but
after listening to them in two meetings and reviewing disjointed pieces of materials, I finally
told them that it made no sense to proceed any further without a formal, business plan in which
everything was written down, their tactics would fit more logically into their strategies, their
sales and marketing plan would be detailed and financial projections would be forecasted..
Having said this, we have found, that unfortunately most business plans we review are no better
than “fair” to “poor” in structure and presentation. Typically, the plan’s content is reasonably
good, but problems arise because it's simply too difficult to dig out the important information
from reams of unnecessary material. “Business Plan Clutter” is a widespread disease. In our
experience, it's rampant in the world of emerging businesses and too often occurs even in more
established companies with revenues in excess of $50 million.
In fact, one of our larger clients, with revenues just north of $80 million and a healthy bottom
line, has never written a business plan, and none of its divisions has an operating plan beyond
a few PowerPoint slides. Our reaction: We’re reasonably impressed with our client’s results, but
it also begs the question of what performance would the company attain if there were a written
business plan that all of its senior managers had participated in creating and had
fully bought into with their own individual annual operating objectives and tactics?
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322 Boston, Massachusetts 02117
[email protected] www.derbymanagement.com
4
So that’s why we wrote this How to Write a Winning Business Plan ebook. It's meant to guide
you, the entrepreneur, the founder, the senior manager, in structuring, formatting and
presenting your own business plan. It’s meant to supply you with a few “Rules of the Road” as
to how investors, bankers, and, most importantly, your managers and other readers will look at
your business plan.
And it's meant to push you to reduce your thoughts into simple language that will excite and
move the reader—whether that reader is a potential investor, an outside director, an internal
manager, or a new member of the senior team that you’re trying to recruit—to clearly
understand where you’re headed, what strategies you plan to follow, and what you plan to do
on arrival at the future, well-planned end points.
This is the 17
th
year we’ve updated this guide with new content being constantly added as a
result of our experiences. Having been in the business of coaching senior managers for 40 years,
and now having the privilige of directing the Tufts Entrepreneurship Center, I have never felt
more strongly about the importance of encouraging our clients and our students to both create
and consistently update their business plans no matter what the state of their business is.
We believe this a sign of the economic times on one hand, and the digital times on the other.
Business now moves at a very rapid pace, driven by the explosion of online sales and marketing
tools, social media communication, and the requirement for more formal business processes
from sales to marketing to supply chain logistics. We’ve recently observed a huge renewed
surge in entrepreneurial management and its innovative culture, not only in our younger
company clients-those with revenues of $1 to $20 million-but also in our much larger clients
where the techniques of rapid product development and innovative thinking are being rapidly
adopted into the core architecture and culture of running their businesses on a day to day basis.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322 Boston, Massachusetts 02117
jack@derbymanagement.com www.derbymanagement.com
5
Whatever the reason, businesses today live in much more complex and more competitive
market, product, sales and distribution environments than ever before, resulting in a wider
variety of management pressures. We look to a company’s business plan as the primary
document for providing management the basic building blocks for framing the company’s future
as you and your co-founders and other managers look out over the tactical 12 months of the
business plan with a strategic view of the following 18 to 24 months.
It’s our belief that a business plan must answer these questions…at a minimum:
✓ What is your business about? ✓ Where is the business headed over 18-24 months?
✓ What’s your Value Proposition, meaning, what’s the customer value you provide?
✓ Where are the growth opportunities? What are they in priority order?
✓ What are the growth roadblocks? … and, most importantly…
✓ What new management strategies and tactics have you designed to create growth?
As management coaches who have been involved in hundreds and hundreds of strategic and
business planning sessions, we’ve learned that success in our clients’ businesses is all about
choosing and combining a few well discussed strategies with a few detailed tactical plans. The
key words here are “a few.” It’s relatively easy for all of us to talk about and develop various
strategies. Choosing and winnowing them down to a selected few is the very difficult part and
that is at the very heart of the best practices we’ve experienced among the more successful
management teams. They make choices, they prioritize, and they execute on those choices.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322 Boston, Massachusetts 02117
jack@derbymanagement.com www.derbymanagement.com
6
Better to concentrate on perfectly executing two or three strategies with a very few well-honed
tactics over the next 18 months, than to attempt too many initiatives over the next three years.
Our experience is that “less is always more”. Trying to get your managers and your employees
to successfully attack more than a very few new strategies nearly always leads to confusion,
poor results and demoralization. Personally, we always like to employ “The Derby Rule of 3”.
(1)
It’s unrealistic to believe that any management team is going to execute well on
more than three major corporate directions
(2)
Three is about the limit of what most managers can burn into their DNA and drive to
ground on a day by day basis.
(3)
In terms of blocking and tackling on executable tactics, again, better to keep the list
“Short & Memorable” vs. “Long & Forgettable”.
Having worked in the planning and the writing of hundreds of business plans and read
thousands more, we have found that if you really want to write a business plan, you’ll get there.
It just takes a fair amount of dedicated time. Writing a business plan is similar to writing that
thesis back in college or in graduate school. The hard work and the real challenge is in your own
management planning leading up to the creation of the written plan itself.
In any planning process, you, as a member of the senior team, must reach total agreement as
to the directions and the primary tactics, not just consensus, through a series of honest,
objective discussions and decisions based on the best available data such as…
• Quantifiable market research
• An analytical and objective assessment of your customers’ needs
• Your actual sales results by channel and by market
• Your Value Propositions that you deliver to your specific personals and customers
• …along with a complex mix of sales and marketing tactics
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322 Boston, Massachusetts 02117
jack@derbymanagement.com www.derbymanagement.com
7
With this in hand, good managers focused on both long (3-5 years) and short (2-3 years)-term
growth will then be able to plot the company’s future. As a leader in the company, you want
your peer senior managers in the business to actively engage in a hands-on planning process to
achieve complete and total agreement regarding your company’s direction. Inability to reach
genuine and honest acceptance of direction will typically lead to failed strategies. It is critical to
understand that this goal of “complete and 100% acceptance” is not easily reached and requires
a tremendous amount of transparency and trust on the part of you and your entire senior team.
Bottom line: You will achieve success only when your senior managers join one another in a
unified battle plan. If this comment sounds like a Sun Tzu adage, it is meant to since we are
disciples of his teachings, both in running businesses and in creating high performing sales teams.
When I begin speaking about the importance of business plans, I am always reminded of this
quote from General Sun Tzu, China’s first great master of modern warfare:
“The general who wins a battle makes many calculations in his temple before the
battle is fought. The general who loses a battle makes but few calculations
beforehand. Thus, do many calculations lead to victory, and few calculations to defeat;
how many more do no calculations at all! It is by attention to this point that I can
foresee who is likely to win or lose.”
—General Sun Tzu from The Art of War
So, given that success in warfare, in sports and in business often comes down to the reality of
the fact that the senior leadership has spent more time planning its offense, the best business
planning process often consists of taking a series of planned “time outs” from the frantic twelve-
hour days that consume most managers’ calendars. Successful planning actually requires that
the senior management periodically step away from the day-to-day and commit themselves
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322 Boston, Massachusetts 02117
jack@derbymanagement.com www.derbymanagement.com
8
periodically to the task of “figuring things out”. This process, whether it occurs at the company’s
offices, in a venture lab at your university or at an offsite retreat location in the mountains, is
your opportunity to really think through, debate and “argue out” the strategic and tactical
issues that you and the other members of the senior team must resolve in order to manage the
business … rather than having the business, or more typically the market and the competition,
manage you.
The end result of the business planning process is the actual business plan, the document that
details management’s conclusions. It should clearly describe the basic reasons not only for the
company’s present existence, but also the expectations for its progress over the next twelve to
eighteen months. Forget three and five-year business plans for now; the world just changes too quickly.
Of course, as potential venture investors, we will ask you for five year plus complete with five years of
financial projections. Simply, don’t overthink this request since it’s impossible to do. We’re just asking this
to see how you think. Eventually, if we are interested, we are going to work directly with you using our
formats to put together every set of financials. Eventually, once you are up are running, and we’re
invested, you’re going to need to do this on a rolling basis each quarter and then formally for the approval
of your next year’s business plan.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322 Boston, Massachusetts 02117
jack@derbymanagement.com www.derbymanagement.com
9
Your business plan must at least include the following points:
✓ It should be the vehicle through which you and the senior team managers define your total
buy-in for the future direction of the business.
✓ It should provide the basic strategies and their corresponding tactical plans for the period of
the next 12 to 18 months.
✓ It should provide a conservative set of performance measurements.
✓ Most importantly, it should state what management defines as success, including the
activities that will truly set the business and its managers apart from the competition and
provide a unique value proposition to its customers.
At the end of the day, your business plan needs to be about success as you and the other senior
managers have defined it. Nothing more … but absolutely nothing less!
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
10
One last comment…
Focus first on making sure that you have an “A” level management team, and then conduct your
planning process to the point where you and the team reaches full, absolute 100% consensus
on the business plan…even if it’s a B+ plan.
Here’s our experience from hundreds and hundreds of business planning processes:
1. An “A” team will create “A” level results with even a “B+” level business plan.
2. A “B+” team will achieve “C” level results with a “B+” plan
Have fun reading this. We had fun putting it together. Give us a call at the office or, better yet,
directly email me at [email protected] and let me know what you think of our
ideas and maybe discuss some of your own experiences. We are always looking for new ideas
and comments that we can share with our readers. We also welcome additional contributors to
this e-book, so if, at any time, you have ideas, just give me a call, and we can discuss them.
Jack Derby, Director, Tufts Entrepreneurship Center [email protected]
Cumming Family Professor of Entrepreneurship
Jack Derby, Partner, Derby Management [email protected]
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
11
Why Bother?
A business plan is vital to growing your business and involving all your senior managers and
(if you have them) your investors for two critical reasons:
First and foremost, it is the only management tool that provides strategic focus and full
management agreement … the only vehicle for coordinating the primary operating tactics and
company objectives you want shared among all your key managers.
Second, it is the required instrument to raise both early stage angel, angel group and venture
capital equity financing essential to grow your business. You do not pass “GO”—and you do
not collect your $200—without a well thought out and w e l l - written business plan. There’s
no alternative. Don’t waste your time telling me about your cousin who was funded with
only 10 PowerPoint slides that he and his college roommate put together over a couple
of beers. Most probably, the story isn’t true. But if it is, I guarantee you not only that
the
company is out of business, but that the venture fund has most likely met the same fate. That’s
why we termed that period of the first wave of the Internet companies during the mid
to late 1990’s as “The Bubble.” Only a very few (and very lucky) people made a ton of money.
Most Bubbleheads lost everything. One could very well argue that the Unicorn environment of
superheated valuations today, in this summer of 2019, is very similar.
During the past year, we had the opportunity to measure venture investing many times.
And over the past 20 years, I’ve been actively involved in raising over $840 million in venture
capital and private equity financing. Four or five times each week I spend time on the phone,
during my very long commute home, talking with my Tufts entrepreneurs and various Boston-
based investor groups including my many angel investor friends at Launchpad, individual
angels who were members or general partners at Common Angels before we shut it down,
the exciting team at Converge Ventures, and another five or so venture firms which I’ve co-
invested with over the years to discuss yet another "great" business plan.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
12
Add to that tens and tens of active business plans that I see at the Tufts Entrepreneurship Center,
through our 700 plus students each year, our many competitions and our accelerators which
range over a very wide variety of development from concept to C-Corp businesses with completed
early stage funding.
In one of my dual roles, that of being a partner at Derby Management or the
Director of the Tufts Entrepreneurship Center, if I or one of my partners or my
professors believe that a plan is sound, I will often provide the introductions to an
individual angel investor or an angel network or an early stage venture capitalist
or even
a banker… all of whom have very limited bandwidth. As I result if I am asking someone to
review a business plan or even a two-page executive summary, it had better be a very well
written document that represents something exciting and scalable
It’s very important to note that every
year the typical established angel group or a ny ear ly
sta ge venture firm already receives hundreds of business plans. Your job is to present your
business plan in a unique and compelling manner so that it finds its rightful place at the front of
the Inbox. Just to add weight to that, I would expect that on average, between Derby
Management and Tufts, I “review” 500 to 600 business plans a year. Obviously, “review” does
not mean “read thoroughly”
What Derby Management provides as a firm is the knowledge of and connections to potential
appropriate investors "just ta k e a look at an executive summary of a very interesting
company we’ve been working with". In reality, this sometimes comes down to asking for a
favor, but more often than not, what we
must do is define for the potential investor exactly
why we think this particular business plan makes sense for their organization…and, we need to
do all of that in one to two minutes over the phone and be totally prepared to send some
materials when the potential investor responds with “Sure, just send me something to review”,
the exact same words we say when we are approached as a potential investor.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
13
In several cases, we’ve worked with battle-tested serial entrepreneurs who had already
proven
their skills in one or two prior deals. In every case, the potential investors’ response when
we made the first introductory telephone call was exactly the same: "Sounds interesting; why
don't you have them send me their business plan."
The business plan is your key to opening the door. With no business plan, or worse, with a
poorly prepared plan…the door never opens. You simply don't proceed. All of what you
might have read in INC about the two entrepreneurs who raised $5 million in equity without a
business plan is media garbage. It's there for selling the magazine. It’s just not true, or if it is
true, the process has been dumbed down to make it look easy…and sell more magazines.
Nothing against INC per se. It’s great for “Tips & Tricks”, but you need to understand it for
what it is, and it is not a guide for writing a business plan that builds a successful company.
So, unless you're wealthy, or your rich aunt is ready to fund you and your dream for the
next two to three
years, you need to begin the process of creating a well-conceived and
structured business plan that will pass the tests of the experienced but more cautious angel or
wizened venture capital investor who may only invest in three to six companies during the entire
year.
Also, please remember that business plans are not just for startup entrepreneurs. At a point
when you want to get
that bank loan for your company, your business plan is your
representative at the bank. It
stands in for you when you’re not there and the bank officer
or the decision maker at the
loan committee has questions about your business.
In the world of both venture and private equity and, in fact in corporate management, your
business plan, or its Executive Summary, will typically be the first document seen by the
venture capitalist or private angel investor, or your boss… and we all know the importance of
first impressions!
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
14
With all venture and angel investors, the business plan is your
calling card. Without it, you
simply will not get past the first meeting or be taken seriously. Since your business plan is
often the best window into your business that potential investors
see, it's extremely important
that it be carefully prepared, well presented, and, most importantly, accepted 100% by
everyone on your management team as to voice of this business.
Too frequently we’ve read reasonably good business plans but later discovered that all the
ideas were the CEO’s, and that they had not been blessed by the rest of the senior
management team or, in the worst cases, the other managers had not even read the plan.
Hard to believe, but it happens, and it happens all too often.
A well thought out plan enables you and everyone on your founding management team to deal
effectively with today’s rapidly changing and highly competitive business environment.
Furthermore, you will find that, although difficult to begin, the actual business planning
process itself serves as an extraordinary valuable exercise that will increase your chances
of success in managing any business and not just your venture startup.
And finally, your business plan provides you and your senior managers with an overall structure
for keeping perspective while traversing your journey to ultimate success. A good example is
represented in the following graphic. One of the
critical takeaways from this is that your new
venture needs to get to a point of stability in about 24 months, and one of the most critical
components of stability is “sustainable positive cash flow”.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
15
For the startup management team, the critical point is to get to a point of cash breakeven within 24
months. Success in achieving that objective always comes down to detailed strategic planning and
creating the corresponding tactical plans that connect the dots to everything and everybody who is
directly connected in growing and scaling the business.
Why growth, by the way? In today’s startup markets, and especially in the tech world, there’s no
such thing as standing still or looking to achieve “slower growth”. If you are not focused on change
and growing your business, then these rapidly changing markets will eclipse you, or, worse, your
competitors will steamroll right over you. A business plan allows you and your management team to
get out in front of the market and be a leader rather than a follower.
Value Creation Model…
PHASE 1
Create Effective
Models
PHASE 2
Build
the Business
PHASE 3
Scale the
Organization
Founder
CEO
Early Stage
CEO & Team
Expansion
Management
Years 1-2
Survival
Years 5 to never?
Growth
Years 2-5
Stability
Idea
Revenue
Growth
Profitability
Exit
Sales Channel
Decisions
Early Market
Strategies & Initial
Tactics
Formal Marketing
Plan-Products,
Tactics, Leads
Formal Sales Plans-
Processes, Tactics,
& People
Revised & Expanded
Marketing & Sales
Processes & Plans
20
20
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
16
Do:
The D o’ s
&
D on ’ts for Wri
tin
g
Busin
e
ss
P
lans
● Grab the reader immediately. Explain up front: products, markets, and the business model.
● Be brief, direct and detailed. Get to the bottom line quickly!
● State clearly the compelling reasons why the business will grow and customers will buy.
● Talk details about the customer pain points.
● Cleary define the Value Proposition as seen by the impact on the personas of your customers.
● Clearly define the barriers to entry.
● Be compelling! Why this business? Why will customers buy? Why now?
● Break through the business plan clutter. Convince your reader about this success with data!
● Be realistic with yourself. You're investing your career and reputation, not just money.
● State clearly the company’s short- and long-term objectives for the next 12-24 months.
● Describe just three primary strategies that will enable the company to reach its objectives.
● Be realistic in making projections and in assessing your market and revenue potential.
● Support your primary strategies and tactics with detailed, quantified assumptions.
● Substantiate statements with underlying business data and accepted market research.
● Discuss objectively, but not negatively, your company’s business risks.
● Include detail regarding both traditional and online sales and marketing strategies.
● State clearly how much money you will need and how the funds will be used.
● State clearly how you will create value for your investors and your “exit strategy”.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
17
Don’t:
● Write much about history. A business plan is about the future.
● Forget to focus on your customers’ needs. This plan is not about you or your technology.
● Forget to focus on the customer value you will deliver. Nothing more; nothing less!
● Include internal financial plans and detailed budgets. You are just presenting summaries.
● Use overly technical descriptions of your products, processes or operations.
● Forget about the importance of detailed market data and objective customer research.
● Make vague or unsubstantiated statements or claims.
● Assume anything. Question everything. Your boss and all your potential investors will.
● Forget the investment audience that you are addressing. What they care about is…
✓ Experienced management ✓ Large and growing markets
✓ Focused Value Propositions ✓ Proven sales channels & tactics
✓ Cash ✓ Leadership
✓ Exit strategies ✓ Innovative technologies
…and most importantly, scalable and sustainable competitive advantage
● Think only about the United States. Most growth businesses must look worldwide.
● Define valuations in the actual plan. This will come later as part of many negotiations.
● Attempt to write the business plan by yourself without major input from others.
● Try to write over a protracted period of time. Commit to a timeline of two months or less.
● Include copies of resumes, technical papers or reams of marketing materials.
● Forget to proofread, edit out unnecessary phrases … and then proofread three more times.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
18
Preparing the Plan
Getting Started: The Company Self-Appraisal
A company self-appraisal must be performed in conjunction with establishing an operating
budget for the next three years wrapped inside your business plan. You can’t develop a plan
or a budget in a vacuum. The following questions, although they may sound simple,
are
meant to evoke specific responses that are fundamental to the company’s present position
and its future direction.
These questions are meant to provoke you and your management team to think. They’re not
necessarily intended to be answered in your business plan. We’ve found time and time again
that these are the types of questions that a management team honestly needs to appreciate,
discuss, confront and come to agreement on before they jump into actually writing their
business plan. They are listed here in no particular order. We just want to get you to think
about your new business, not to follow a formulaic process.
● What business-be very specific here—are we really in or do we want to be in? Even
though this business plan needs to define a financial plan for three years, you should be using
a three-year time horizon within which you are going to define what the business will become
in three years from
now and then back into where you are today, especially if you are at the
concept-only stage.
● What is our Value Proposition…as seen and valued by our Customers? This is critical!
● Is our mission clear? For our managers? For our customers?
● Do we have a scalable business model and the most effective sales and marketing
models
for the next one, two or three years?
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
19
● What customer personas are we serving? How well? What customers are we not serving
and what
are we planning to do about that segment?
● What are the very specific needs of our customers? How do we know? What do we know
about the needs of our customers’ customers? Should we think one customer link ahead?
● How do our prospects and customers, large and small, view us? Have we ever surveyed them?
● Do we fully understand our markets and the customer’s pain in them? Can we prove this
through surveys and basic market research we or others have completed?
● What's the nature of our markets: trends, size, competition and risks?
● What are our most valuable and unique skills that we have and that we need? What are
our core competencies, and if we don’t have that talent today or those skills today, what are
we going to do to attract it either through hiring additional employees or creating outsourced
partnerships?
● Are we committed to making the really difficult changes? Describe that commitment.
● What changes are likely to occur during the next two to three years…
...in our products and services, we’re thinking about?
...in our rapidly changing online world?
...in the technologies or manufacturing processes in our industry?
...in the nature of our competition?
...in our customers’ buying habits?
…in our management team
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
20
● What market share do we want and by when?
● Since most businesses slow down because management has not sufficiently thought
through their sales channel selection effectiveness, what do we need to know about sales
performance metrics for our industry? Do we know the sales and marketing performance
metrics of our best (or other tangent direct and indirect) competitors? If there are public
company competitors in or
near your space, this information can easily be gleaned from their
results or Edgar or
Hoovers. If not, we can guide you as to how to acquire this market research
efficiently.
● How can we best finance the growth that we’re planning?
● Where are the holes in our management structure? How can we plan our management
depth not just for today but for next three years also? Are you the best CEO going forward?
Through this process, you and your senior managers are beginning to assess your business
strategies and understand—hopefully objectively—whether your strategies will support your
various departmental tactics. At the end of the day, long term financial value for the
company
and for your own wealth will be created only because your underlying strategies
make
economic sense over the longer term. Perhaps your product will become the next
Google
or McDonalds or Zappos or Home Depot. Given that, you need to keep this focus on your
personal long-term financial value foremost in your mind, given
the amount of risk that you
are going to assume for the next five plus years.
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What might make sense before you jump headfirst into writing your business plan is to
conduct a formal (this does not have to be a long process) SWOT assessment of your business
idea, especially if you have an existing product or service-no matter how small your revenue
is. Having you and other members of your management team and your advisors participate
in a classic, objective and clinical assessment on your business often represents a very
meaningful jumping off point for both your business plan and your periodic planning process.
The output of this exercise will look like the classic SWOT 2-by-2 graphic below. To learn more
about creating a SWOT, the best source is any of the materials on the subject at the Harvard
Business School Press.
Strengths
Weaknesses
Opportunities
Threats
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There are two key components to arrive at a complete SWOT outline. The first is the
individual
thinking by all of the managers on your team as to what they individually believe
are the
primary Strengths, Weaknesses, Opportunities and Threats. Have your managers think about
these in advance and just bullet list them down, first individually, and then in a priority order.
The second is the prioritization by the entire group to agree on what are the top three in each
category. Why three? One is simply “The Rule of Three”, but more importantly, the company
management, no matter what its size, cannot deal with creating more than three strategic
responses to each of these categories and even at just three, you will be very challenged to
tactically execute.
The objectives of this process are...
1. You want to know, protect and enhance your core strengths
2. You want to eliminate your weaknesses (internal), over time
3. You want to invest in your opportunities, over time
4. You want to continuously be aware of your threats (external)
Just a few categories of Strengths and Weaknesses to think about as a guide:
– Resources: financial, intellectual property, location, and people
– Cost advantages from proprietary know-how
– Management experience
– Exclusive access to high grade natural resources
– Favorable access to distribution networks
– Government rules and regulations regarding the business
– Creativity, innovation and your ability to develop new products
– Product range and diversity
– Cooperative ventures.
– Competitive capabilities
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23
And a few categories of Opportunities and Threats:
– Market Trends
– Economic condition
– Buyouts or Mergers
– Joint ventures and strategic alliances
– Expectations of stakeholders
– Technology
– Public expectations
– Competitors and competitive actions
– Poor Public Relations development
– Criticism (Editorial)
– Global Markets
– Environmental conditions and regulations
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Marketing
& Market
Analysis
Plans
Company
Business
Plan
Product &
Services
Plans
A Business Planning Architecture
( Everything needs to fit )
Sales
Plans
Finance
Metrics
& Review
=
Strategy
Engineering
&
Manufacturing
Service
Plans
The CEO’s Job is One Simple Thing:
Create Highly Scalable Growth
46
46
Marketing
& Market
Analysis
Plans
Company
Business
Plan
Product &
Services
Plans
A Business Planning Architecture
( Everything needs to fit )
Sales
Plans
Finance
Metrics
& Review
=
Strategy
Engineering
&
Manufacturing
Service
Plans
The CEO’s Job is One Simple Thing:
Create Highly Scalable Growth
46
46
Marketing
& Market
Analysis
Plans
Company
Business
Plan
Product &
Services
Plans
A Business Planning Architecture
( Everything needs to fit )
Sales
Plans
Finance
Metrics
& Review
=
Strategy
Engineering
&
Manufacturing
Service
Plans
The CEO’s Job is One Simple Thing:
Create Highly Scalable Growth
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25
Developing Operating Strategies
Figuring out your company strategies:
Don't be put off by this word, “Strategy”. Just translate this commonly misunderstood and incorrectly
used word, “Strategy”, into the phase of “Primary Future Directions”. You need to be
concerned
about your ability to clearly define the primary future directions and the primary
tactics that will lead
you into the vision of the future that you have set for your company and for yourself.
Five components of your plan …
1. Clearly state your vision of the company’s future.
2. Define your three to five key strategies that will support this vision.
3. One Vision, three to five Strategies
4. Everything else becomes highly integrated Tactics, their Objectives, and their Activities
5. The sum of all of that becomes your business plan.
Business Plan Architecture…
This is the Business Plan Focus
Vision
Strategies
Tactics
36-60 months
1-24 months
6-12 months
Activities
Operations
All Key Managers
All Key Managers
All Key Managers
This is where you
should be spending
5% of your time.
This is where you
spend 95% of your
“Day Job” working.
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26
We created the graphic above to visualize the differences between the words
“Vision”,
“Strategies” and “Tactics.” Management’s primary responsibility is to
create a totally integrated balance within the circle. Too loose a Vision or too many
Strategies, and there will be chaos since it will become impossible to tie the Tactics
together. On the other hand, too few Strategies or weak and marginally effective
Tactics will not lead to significant growth for your
business. Key point: All Tactics
have Objectives. All Objectives have dates and metrics. Activities are where the
rubber hits the road. What you can manage best is your and your team’s Activities
definitive timelines with specific metrics.
There are no set rules about the timelines for Visions, Strategies and Tactics, but here
are a few guidelines that we have found useful over the years in conducting 30-40
strategy
planning sessions a year.
✓ Visions will probably look out 36 to 60 months. Don’t waste time with a
ten- y e ar
vision. Today, too many market changes…and you have a business
to run…today.
✓ Strategies tend to be worth investment if they look out 18 to 24 months.
✓ Tactics typically work well if they are locked in for your 12-month operating plan.
There may be 10-year Visions somewhere—indeed, one of our primary clients, Steinway &
Sons, in business for 165 years, clearly has a well-defined vision—but typically, Visions morph
over time and certainly Strategies and Tactics will change significantly over two and three years.
Let’s take a slightly different view of the same graphic…
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Business Planning Architecture
Vision
Common
Mistake #1
60 months
CEO & BOD
Common
Mistake #2
Strategies
Tactics & Objectives
Activities
1-18 months
1-12 months
All Managers
All Employees
Common
Mistake #3
Operations
Derby Management Proprietary Content-2010 ©
We have found three common mistakes that companies make in their business planning
process and in their business plans.
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Mistake #1
The most grievous mistake is that management, and especially early stage management,
does not formally come together at least once a year to decide what they will and won’t do
strategically. The best companies that we
know do this religiously a minimum of two times a
year, and the most successful take a full day once per quarter. The planning architecture that
we currently want all our companies to incorporate, no matter what their size, but, again,
especially young startups, is that of “a rolling planning process”. Once a year, typically early
in the first half of the year, management convenes a two-day offsite meeting to work through
their primary directions for the next 18 months. Then once a quarter, typically during the first
week of the new quarter, they assemble again for what we call “a long half day” to talk
through how they’re doing against the strategic plans that they set out earlier in the year.
Finally, they spend another day or two in October going through strategic
assumptions in
preparation for the following year’s budget that will be submitted to their board in
December. The result of this is a natural rhythm reflecting the flow and ebb of the
business
which leads directly into the actual financial planning for the subsequent year. Done
well, it
works all of the time in producing consistent results that either make or surpass their annual
business plans.
The primary issue often comes down to choosing the longer-term investments, the strategies,
the directions and the business thrusts, where the wood goes behind the arrow, and then
getting all the management team and the venture investors to agree that these are the best
choices. “Choosing” is the critical operative word here when producing a business plan. But
in our experience making declarative statements of “choosing what not to do” is even more
difficult, and it is equally important.
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Mistake #2
The founders and other managers must be able to document, for the company as a whole,
their tactical operating plans for at least 12 months. Too often these plans are just financial
plans or are so general and just “big bullets” on the PowerPoint deck such that they are
meaningless.
We like to see activity and battle plans for the company for the entire year and most
importantly, very
detailed plans at the departmental level for each of the upcoming quarters.
At the beginning of each quarter, there should be a peer review of performance against
expectations among the
department managers and the CEO. Why peer reviews? Because
discussions among peers
provide extraordinary learning platforms and a series of “lessons
learned” and “best practices” for the entire management team.
Mistake #3
Mistake #3 comes down to the issue of planning in general. The horizontal red arrow on Page
27 above
“Activities” points to the dividing line that managers take between planning for the
company
and running it. The most successful entrepreneurs we know adopt annual structures
in their planning
process budgeting with enough time to gather the senior managers, go
offsite and align their primary strategies and tactics for the future 12 months.
Think about this issue in terms of hours. Consider that the average manager will work on
average 60 hours a week, or 3,000 hours a year, more for entrepreneurs, for sure. What
percentage of that time does the
senior team devote to planning the business for the next
couple of years or so? We believe
management should spend 5%, or about 150 hours a year,
planning for the long run. In actuality,
the number we experience in our companies for true
strategic planning is probably more like
100 hours a year. But even 100 hours is an
improvement over the zero hours that all too many business managers spend planning.
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Besides integrating and balancing Vision, Strategies and Tactics, it is also critical for
entrepreneurs to consistently explain and involve all the employees in the architecture
between Vision and Operations. Everything within this architecture must tie together and
be balanced between the
bandwidth of management and the company’s financial resources.
Any normal manager can run a company on the basis of short-term objectives and the actions
that are necessary to achieve those objectives. This is merely “management maintenance”.
It's always necessary to some degree, and it’s a teachable skill. There is nothing wrong with
managers who possess this skill.
At the same time, maintenance is not very exciting for entrepreneurs in general, and, as
importantly, a slow growth company is not attractive to professional venture investors. It does
nothing,
moreover, to build growth or longer-term value in the enterprise. And most
importantly, it's
not the real job of senior management. We call this “screwdriver
management” because
when we first observed it a number of years ago, the founder-CEO of
our client, a young $2 million manufacturer, literally always had a couple of screwdrivers in his
back pocket so that when he
was out in the factory, he could check things out and tweak the
adjustments on the
manufacturing equipment. Although he had been very successful in
designing the innovative production equipment, when the company was smaller, we
recommended to the board of directors that he be replaced since he was not the
right person
to grow the business. The company recruited a new CEO, who had previously founded and
managed a $30 million business, and he successfully led our client through three years of
very rapid and profitable growth. The prior CEO, by the way, stayed with the business in a
different role, participated heavily with management and made a lot of money at the exit.
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Senior management’s true job is planning the business strategically and leading it to a new
plateau of growth. Through working in hundreds of companies, we’ve found that long
term
success cannot be achieved without a thoroughly analyzed, multi-year business plan and
foundation of a planning process focused on balancing and integrating the combination of
Vision, Strategies
and Tactics.
As an exercise, take a couple of hours for yourself and your managers and answer these
questions to get the planning juices flowing for you and your senior managers. This self-
evaluation typically begins with an objective analysis of the company’s strengths and
weaknesses. Let’s start there.
Gather your team of managers and advisors together. Ask each of them to describe the top
three strengths and weaknesses of the business as a whole. Then ask them to do the same
for their own departments. When you complete this strengths and weaknesses exercise, go
through the
questions listed below. By the way, this entire process should take no more than
a half a day
and requires little preparation except individual thought, but it’s an excellent
way to begin engaging the senior team to think through the important issues for your business
plan.
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32
General Planning Process:
● Do we have a well-defined written Vision of what this company will become?
● How can we translate this Vision more effectively to our customers and employees?
● Do we have a “Bumper Sticker” or “Elevator Pitch” that fully describes what we do?
● Do we have a single OST (One Simple Thing)?
● Do we have effective Value Propositions about VALUE received, not benefits?
● Do the strategies that we have utilize our primary strengths and competencies?
● Do we have an integrated sales and marketing process with measurable steps?
● Do we have a documented planning and quarterly business review process?
● Do we have an “A” level senior team? What is our Bench strength?
● Do we know enough about our market to define five new growth opportunities?
● Do we need outside assistance to help us develop this plan or would that slow us down?
● Do we have the right skills internally to be able to answer these questions objectively?
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Market Planning:
● Do we sufficiently understand our markets, our customers and our competitors?
● Do we have a firm grasp of customer needs for the next two years?
● Does our current product portfolio keep pace with expected technology changes?
● Do we have a multiyear product development and customer service plan?
● Do we fully understand how to create online marketing lead generation and branding?
● Do we have the right skills internally to be able to answer these questions objectively?
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Sales & Marketing Planning:
● Do we have a cost effective, detailed sales process in place?
● Do we have documented selling tools, checklists and presentation templates in place?
You should read The Checklist Manifesto if you want to learn about checklist successes.
● Where do we need to be in terms of sales processes and sales cost models?
● Do we have the correct sales organizational structure in place for the next two years?
● Do we have the sales correct channels for cost effective growth?
● Do we have the right team currently in place? Are they really “A” players?
● Do we require formal sales processes, with written games plans and certification?
● Do we have an effective online sales strategy, both internally and for our customers?
● Do we have the skills to develop cost effective online and traditional marketing tactics?
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Financial Planning:
● Do we have a detailed one and two-year plan for revenues, margins and EBITDA?
● What's the probability of our success? What must we do to improve our margins?
● Can we raise capital? What’s our experience? How long will it take?
● What support do we need from our investors, suppliers and bankers?
Management and Organizational Planning:
● Do we have the necessary management experience and skills?
● Where are our weak points? Where do we need to upgrade and bring in new talent?
● Am I the best person to lead this company/department as its senior manager?
● How long will the implementation of this new business plan realistically require?
● What are the risks of following these strategies?
Again, these lists are not meant to be exhaustive. There are many, many more questions
that
should be asked in a full strategic planning process. The intent here is merely to get
you thinking through the types of issues that will need to be addressed as you start writing
a multi-year business plan and most importantly, growing your early stage business.
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Reviewing Assumptions
Business Assumptions:
Before you jump directly into the process of actually writing your business plan, you need to
provide a few guidelines or boundaries, and these are called assumptions. It is critical for
yourself, the entire management team, and the external readers of your plan to describe
the assumptions that define a few of these guidelines and define your planning
environment
at the time you are writing your business plan.
Your assumptions should be realistic. They should not include everything that could possibly
go wrong in the business. Murphy's Law is going to impact your business in any event. You
cannot build a healthy, fast growth, business by delineating everything that might go wrong.
There should be a managed balance between what the business and its markets can realistically
expect, and the unknowns involved in forecasting. Your assumptions must be rooted in a
supportable pattern of logic and quantifiable data. The primary assumptions you should
consider before
you begin writing your plan—not all of which are applicable to your company—
are:
External Assumptions Primary Issues You Need to Consider
Competition What’s new or looming in the three-year future?
Energy & Environment How will these issues will affect our margins?
Inflation Is there anything on the horizon that will cause concern?
Market What are the primary analysts forecasting for your market?
Materials What’s the cost/supply impact of critical suppliers?
People Do you expect a market shortage of critical people?
People What are the 12 to 18-month critical hires?
Regulations What's the government planning 3-5 years from now?
Technology What are the implications of future technologies?
Taxes & Tariffs Are there upcoming changes?
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Internal Assumptions The Detail You Must Know
Value Propositions The Specific Value that you deliver to the customer’s business
Market data Primary and secondary sources.
Customer data Survey data from individual categories of prospects.
Sales forecasts by period, unit, anticipated price changes and major customers.
Sales metrics by sales/salesperson, cost of acquisition, lifetime value.
Cost of Sales By channel and expected margin.
Sales Expenses By sales channel, commissions and promotional activities.
Cost of Goods By detailed primary cost components, lead times, inventory.
Margins By product line, critical materials, sales activities.
G&A By specific department, headcount, leases, benefit plans.
Receivables By forecasted sales, days outstanding.
Capital By specific expenditures.
Financing Timelines and type of capital.
Technology Product roadmaps and timing strategies.
Marketing the Waterfall Math of marketing campaign to closed sale
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The Business Plan Outline
What’s Included?
7 to 8 Sections:
1. Executive Summary
2. Introduction to the business
3. Overview of the markets
4. Overview of Sales & Marketing plans
5. Overview of products and roadmaps
6. Summary of Manufacturing or Operations
7. Management team bios
8. Four pages of financials
This is the content outline &
flow that you need to keep in
mind through this entire
process of writing the plan
This section describes a typical outline for your business plan, and I’d like you to keep the
eight points above, and their relative flow, in your head as you’re creating your own plan. There
are
typically seven to nine sections, but we have also been involved in preparing many plans
containing
from six to ten sections. A number of sections—like the “Executive Summary” and
the “Financials”—are always presented in the order that we recommend here-first and last. At
the same time,
depending on what’s most important to the future of your own emerging
business, you may want to reorder some of the other sections. The most critical point is that
you must continue to ask
yourself if the order of presentation will make sense to a reader who
does not know anything
about your business and may not know much about your market.
Think of yourself as the
author of a wonderfully complex novel that you expect to hit the best
seller list. You should regard this plan in the same light. Every successful novelist first outlines
the flow of the book. You should do the same before you start writing.
You must first explain your business. If I am on page two of any business plan, and I cannot easily
describe the business, the market, the target customers and how the business is going to make
money (referred to as “the business model”), then I may just put the plan aside and go on to
something “easier”, and probably never pick up your plan again. It all depends on my time, which
I don’t have much of and who referenced the plan to me to review.
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39
In my management consulting business, running Derby Management, teaching every semester
at MIT and at Tufts, where I’m the Director of the Entrepreneurship Center, plus my role as a
venture partner at Converge Venture and in the past as Chairman of Common Angels, while
facilitating five to six Sales Management and Entrepreneur Boot Camps a year, I also personally
review hundreds of business plans a year. My decisions on moving ahead with a business plan
often come down to my own level of interest, my available time and who referred the business
plan to me. Typically, our 700 plus students taking our entrepreneurship courses will get
priority over anything else, with 80 of those being part of my own two courses. The primary
point here is for you to understand the priorities of a venture investor, and what I do know
from 30 years of being in the early state investing game that there’s no one just sitting around
with nothing to do just waiting to read another plan.
Do you succinctly explain the business and also explain why you and your management can
make it a success? In order to do this, I do a quick “investor’s read”. If I’m five minutes into the
plan, and I can’t understand the business model and how the founders plan to make money,
I will simply set it aside and possibly pass it on to someone else, or more likely just respond that
I’m not interested. By the way, unfortunately I’m never going to meet “just for coffee” unless
you are already a customer, or one of my students, or you have come highly recommended from
one of our customers or my co-investors. Other than that, I am simply way overscheduled
already, which is exactly why your business plan must speak for both you and your business.
Once you have explained the business model in the first page or two, you should continue to
excite the reader with either the market opportunity or the products or the services that are
central to the company’s success. If you begin with the product or the service, then you must
follow that section immediately with the Market section, typically followed by the Sales section
and the details of how you plan to penetrate the markets. You are going to write the Executive
Summary last, after everything is finished. In 100% of the best business plans, an Executive
Summary is essential. It is your calling card when
someone asks you to send them a business
plan. Tease the reader with two to three pages before
you send them 30.
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40
The bottom line is that you must think like an outside reader. How will an angel or venture
investor, or a potential key manager that you are trying to recruit, assess your business based
on the
business plan? What's the most logical flow of information that immediately provides
outsiders, not only with a firm understanding of what you’re attempting to do, but also
encourages them
to be part of your success.
● What’s compelling enough about your business that you’re willing to risk everything plus
raise outside capital and look for attention from outside partners and advisors?
● What's compelling and differentiated enough in your products and services that prospective
customers, who don't even know that you exist today, (and are already spending their dollars
elsewhere) are going to stop doing whatever they're doing and pay attention to you for ten
minutes of a telephone sales call or take one minute to read past your blog headline?
● What’s the differentiated value that you bring to your customers? Why this? Why now?
What makes the financial return of doing business with you more attractive than doing
business
with the other guy? The issue is not whether you are “unique” as much as it is whether
you can create value for the new prospect to purchase and for your existing customers to
purchase more. In today’s world, value creation is measured by two types of managers.
One of those, as you would expect are the financial managers and their language is ROI. And,
you might as well build into this business plan specific but simple ROI and TCO (Total Cost of
Ownership) models that demonstrate a return. Besides, your
salespeople can use these standard
selling tools in their sales presentations.
The other manager is the head of Sales or Marketing, who in today’s world, is almost totally
focused on selling customer value. What is your product or your service going to provide in
financial terms as business drivers to your new prospect or existing customer? Compelling Value
Propositions have become the new currency in both Sales and Marketing.
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41
If you remember to answer these questions relating to "compelling need" and “differentiated
value creation” all the way through your business planning process and the actual writing of
your business plan-and then your sales and marketing plans-we guarantee you that your
plan will be more compelling to your audience whether
that audience consists of potential
investors or your current and expanding leadership team.
In terms of the business, always focus your considerations on the minds and wallets of the key
decision makers at your prospective customers …
● What's unique about your product and service offerings?
● What is it that demands the attention of your new prospects?
● What is it that encourages your customers to keep coming back for more?
● What creates more exit value than those other business plans on an investor's desk?
● What makes a potential investor grab the phone and schedule an appointment with you? Think
like an investor, and your plan just may get you to that critical first meeting.
In the world of angel financing and venture capital, entrepreneurs and even experienced
managers of later stage companies typically lose out and don't get funded not because their
business ideas were poor, and not because they didn't have many of the necessary ingredients
for success, but because one of the competing business plans was more interesting, more
compelling, and presented a potentially larger financial return opportunity for the investor.
One of the initial keys to success of having your business plan read is to have a trusted advisor
present your plan to potential angel or venture capital investors on your behalf. The
best
introduction is through an existing or prior CEO of one of the venture/angel/angel
group
portfolio investments or a limited partner for their fund.
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42
Last Comment:
As an architect of your business plan, you want to take the reader along this path of value
creation. Move the reader from Concept to Stability very quickly over the first two years. Tell
that person exactly how you are going to achieve the five-key metrics of Stability as quickly as
possible.
The Five Stages of Growth
Success
Growth
Stability
Survival
Concept
• Positive cash flow
• “A” level managers hired
• Strategies locked down
• Tactical plans in place
• Repeatable processes
What this really means is…
• There must be metrics at every stage
• Businesses must reach
Stability
at a minimum
• In order to succeed every business must grow
34
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43
Working Through the Sections
Creating the Architecture where you are The Architect
There are two points to consider here. First, where in the overall structure of the business does
my business plan fit? The best way to think about this is to look at the graphic below:
Everything begins with the company’s business plan. Every aspect of the marketing plan in
terms of product direction and market definition, every component of your sales tactics, every
aspect of how your products and services are going to be sold, will be based on the
fundamental architecture of your underlying business plan.
Second, understand the basic architecture of the plan’s content and how it flows. What’s
written below outlines the points that will be discussed later section-by-section.
Marketing
& Market
Analysis
Plans
Company
Business
Plan
Product &
Services
Plans
A Business Planning Architecture
( Everything needs to fit )
Sales
Plans
Finance
Metrics
& Review
=
Strategy
Engineering
&
Manufacturing
Service
Plans
The CEO’s Job is One Simple Thing:
Create Highly Scalable Growth
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44
Section 1: The Executive Summary
You’re going to write this section last since it’s meant to be just what it’s called - “a summary”.
Section 2: Introduction to the Business
1. A simple-to-understand description of your business, the industry and the markets.
2. An overview of the business opportunity … What is it? Why is it compelling?
3. A clear definition of the revenue and profit model. How are you going to make money?
4. A succinct outline of the market and the customer profiles.
5. An attention-grabbing definition of your products, systems and services.
Section 3: Market
1. Market analysis and penetration strategies.
.1 Market Opportunity What’s the growth rate and trends: US and worldwide?
.2 Customer Analysis What are the specific customer needs? Pain points?
.3 Compelling Attributes What's innovative? Why will your customers buy?
.4 Competitive Analysis What are the competition’s advantages and risks?
.5 Value Proposition What’s the clear, differentiating customer value?
Section 4: Sales & Marketing
1.
Market strategy: ‘The Marketing Plan’
.1 Situation Analysis This is a very brief classic SWOT analysis.
.2 Business Opportunity What’s your basic business opportunity?
.3 Pricing Analysis Why will your pricing strategy work?
.4 Marketing Tactics Must be rich in content, innovative and effective.
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45
2. Sales strategy: ‘The Sales Plan’
.1 Distribution Channels What are the channels? Why and when?
.2 Sales Models Define the financials and metrics of your models.
.3 Primary Tactics Detail the primary tactical penetration plans.
.4 Organization Discuss the go-forward organization structure
.5 People Define the structure and who you will recruit and retain
Section 5: Products, Engineering and Product Development
1. What are the company’s core technical competencies?
2. What’s the product roadmap over the next three years?
3. What’s the current status of research and development?
4. What’s the project development status: timetables and projected costs?
5. What’s unique, innovative and blocks or slows down the competition?
6. What’s the proprietary status of the technology? Any patents, copyrights, trademarks?
Section 6: Manufacturing or Operations
1. Cite experience and core competencies if production and operations are internal.
2. Identify in detail your outsourcing potentials, competencies and timelines.
3. Specify costs and cost reduction plans.
4. Identify any important sole source or critical production engineering situations.
Section 7: Management Team
1. Do not include resumes. There will be plenty of time later to provide these
2. Create a short, one-paragraph biography of each key manager.
3. Include short bios for primary advisors, key scientific advisors if any, and Directors.
4. Identify key “To-Be-Hires” and your timetable to hire these key managers
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Section 8: Financials
1. Provide the highlights of the financial plan and your overall financing strategy.
2. Provide standard 5-year pro forma statements in standard investor-ready formats.
3. By month for the first year, quarters for years two and three, annual for four and five.
4. List the primary underlying business assumptions.
.1 Profit and loss
.2 Balance sheet
.3 Cash flow- (assume the funding that you are looking for in this) .
.4 Primary uses of funds
5. Exit Strategies. This should be a very short summary of how you would exit if and when you
decide to sell the business. Valuation should never be mentioned! (Did you notice the bold
and underlining here?) If you attempt to do this, you will never be right plus there will be
ample time to discuss valuation in detail as your funding process unfolds. It is just not now,
and it is never in your business plan!
Section 9: Appendices
There normally is no need to have an appendix. If you do decide to include one, make it brief.
Remember the adage: “One picture is worth a thousand words”. This is not a place for
“everything else.” We usually prefer not to include an appendix at all.
Again, below is a good summary of the flow of your business plan
Summary: 7 to 8 Sections
1. Executive Summary
2. Introduction to the business
3. Overview of the markets
4. Overview of Sales & Marketing plans
5. Overview of products and roadmaps
6. Summary of Manufacturing or Operations
7. Management team bios
8. Four pages of financials
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47
Section 1: The Executive Summary
The Executive Summary is a two to three-page summary of the company’s highlights. It allows
the reader to determine quickly if he or she has any interest in your plan. Stay true to The
Three Rules about Executive Summaries.
1.
Most readers do not go beyond the Executive Summary.
2.
All readers will be biased, positively or negatively, by this section.
3.
All readers will prepare for their first call or meeting with you by re-reading this section.
The Components The Focus
1. The business idea. Be brief and get to the bottom line quickly.
2. What's compelling? Answer in market and customer value terms.
3. The market opportunity. Summarize size, trends and real opportunities.
4. The target markets. Define what to sell, to whom and how.
5. The competitive advantages. Focus on opportunities but point out the known risks.
6. The management team. Summarize who they are and their track records.
7. The offering. State the amount that you need in equity or debt.
This section must be sufficiently appealing and compelling for the reader (potential investors
and potential new members of the senior team you are trying to recruit) to continue
through the plan and to respond to your follow up calls. It’s not as easy as it sounds to create
a two or
three-p age document that succinctly describes the business, its long-term value,
the overall
market and your plan for achieving sales and high margin in that market. These are
the salient
points on which you must focus your time and writing skills. And remember:
PREPARE THIS
SECTION LAST.
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48
Hints:
• Focused brevity is the most important attribute of this section.
•Four full pages are too long. Make it shorter! Being concise is hard work.
•Most investors, bankers and potential acquirers will expect to read this section.
•Many readers will not go beyond this section before they meet with you.
•Ask yourself...
“What’s our compelling business opportunity?”
“What do we do best? Why?”
“Where’s the differentiated value creation in two to three years?”
- For the Customer, for the Investor?
“Can I put this definition of the business on a bumper sticker?”
What’s the OST (The One Simple Thing) about this business?
• Force yourself to write and review this section with the following points in mind:
Think like an investor.
Move 100 feet above the deck and look at this business plan objectively.
Remember that your summary is only one in the 10 to 20 other business plans and
executive summaries that an investor will see during any particular week.
• Focus yourself to provide total focus everywhere in your plan:
Focus on the customers, their pain, and their needs. Be specific. Explain these needs.
Focus on the markets today but also for three years into the future.
Focus on the specific methods that will allow you to penetrate your customers.
Focus on doing one or two things really well. Don't confuse the reader.
Focus on the core of the business and what you need to do to make it a success.
Focus on the strength of the management team and how you will hire “A” levels.
Focus on pragmatic answers and conservative financials.
Focus on creating the most efficient and logical sales models to your customers
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Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
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49
Section 2: The Introduction to the Business
You are at the beginning of the business plan. Explain specifically what the business is and how
it will make money. Don’t get lost in defining the market or the technology. All that will come
later. Focus on just describing the business…and do it succinctly.
UNLESS YOU EXCITE THE READER, HE OR SHE WILL SIMPLY PUT DOWN YOUR PLAN, FORGET
ABOUT
IT AND MOVE ON TO THE NEXT ONE!
Now go into detail regarding the business model. How will it make money? What are the long-
term value enhancers that make this business a worthwhile investment? Write about the
industry, the company and its products and services. This section should contain:
1.
An industry analysis of its current status and, most importantly, its future trends.
2.
The specific target markets and specific target primary customers. Support these
comments with hard data. Never tell the reader: “… because it's a huge multibillion- d o l l a r
market, and all we’re seeking is 1% of that market.” If you make general statements like this,
you are really telling the investor that you haven’t got a clue as to where to go to sell your
product or service. Might as well say it here: Never define success as “first mover advantage”.
That might have been ok with the invention of the Internet, but most of us lost money on that
concept.
3.
A clear description of the products and the value-added services. Be “technical enough”
without being overbearing and losing the reader in confusing terminology. One of my best
friends, a very successful venture capitalist in Boston for 30 years, tells many of his
entrepreneurs that when it comes to technology, he basically understands how a toaster
works. The message here: If you lose your audience in techtalk, you will lose your audience in
the business model.
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50
This section should provide the following in general overview terms. The next sections will go
into the necessary detail. Let the next sections grab the reader and pull them down into the
interesting details.
3.1. Customer needs, product features, customer benefits and business advantages.
3.2. Primary advantages and disadvantages compared to the competition.
3.3. Current status, trends and prospects of the industry.
3.4. General market size and growth trends. Details will be in the Market section.
3.5. Future products, developments, markets and economic trends.
Hints:
• Reread whatever you have written with the eye of an investor who may not know the market
to the degree that you do. Have you quickly and specifically explained the business, the
business model, and how you are planning to create a scalable, highly valuable company?
Have you done this in the first paragraph or two of this section? Too many times we have seen
business plans go on for a page or two without defining what the business really is. This is not
only confusing but also very irritating to the reader.
• Use industry-accepted data and well-known analysts’ research, such as Forrester or Gartner
in tech, to support your claims and comments about the market and your target customers.
• If you have them, use direct quotations from brand name customers supporting your
business
and your business directions. You can also do the same with well-known industry analysts,
senior managers in the market, and your own business and scientific advisors.
• Be data rich in this section. Wow! and excite the reader with hard compelling facts.
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51
Section 3: The Market
Market analysis
This section of the business plan is one of the most difficult to prepare; however, it is also the
most important section. All the other sections of the business plan depend on the market
research and analysis that is presented here. Present the facts to convince the investor that
the company's products and services have a BIG market opportunity in an expanding industry
and can win sales both efficiently and effectively. The information must support your assertions
that your emerging venture can capture a substantial part of the market over the next
five
years, but also win new business somewhat immediately during the next 12-18 months.
So … what’s BIG? If your business plan shows solid five-year growth in the company’s sales
from nothing to $20 million, that may not be a bad business, but it won’t excite most
professional angel groups or venture capital firms. The math behind this conclusion has to do
with the economics of creating venture funds and assessing the historical rates of return for
venture firms.
Suffice it to say that the typical venture capitalist will be looking for five-year revenue growth
of $50 to $100 million. Whether they will believe you can achieve this goal is another question,
but the fundamentals of the market must require this level of year-over-year potential growth.
As long as we are on the issue of market size, an investor needs to believe that the overall
market already is, or is going to be, north of $500 million; otherwise, the venture or private
equity economics just don’t work.
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52
If you want to go through the math on why this is so, give us a call at any time (just email me at
with me or one of my managers), and we’ll walk you through the math and the venture issues
of limited partners, deal risk and fund returns.
All of the follow-on financial projections in your business plan depend on the validity of the
market data and the resulting sales strategies and tactical implementation models that are
outlined in this section.
Even after the first meeting with potential investors, we have seen more deals abandoned
due to the lack of compelling market growth, and the lack of a detailed understanding of how
to sell into that market, than any other two reasons.
This section of your plan must address:
1. The customer analysis.
Customer research and hard data are absolute necessities. You need to discuss customers’
specific needs and how you know that these are their needs. Also, you need to identify both
your current and your targeted customers. You cannot afford to be general or vague in this
section. Verifiable survey data goes a long way toward building credibility with the reader. In
today’s world of online surveys surveying customer and prospect needs does not have to be an
expensive or difficult process. Any good junior or senior college intern with a marketing major at
a good university in your geography will be able to do this for you.
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53
2. Market size and trends.
Verifiable and industry accepted data is an absolute necessity!
Don't even try to explain that since this is “a new market,” reliable data doesn't yet exist. You
may be correct in that data for a brand- n e w market may not yet exist, but it's out there
somewhere either in market data that’s analogous to yours or in market data from which you
are going to be stealing “a share of wallet” and customers. Somebody, somewhere is spending
money on something similar.
The best example of this issue of unknown market data continually occurs with respect to
products and services promoted and sold online. Go no further than Facebook or Instagram and
other social networking sites or the SaaS market to convince yourself that dollars have been
redirected from traditional areas to markets undreamt of just a few years ago! Still unconvinced,
then think about the rapidly evolving world of IoT, self-driving cars and the entire industry of
“connected health”.
Even though there were, and are still, a multitude of unknowns, our experience is that
market
sizes and trends can be forecasted with relative accuracy. You must be able to define market
forecasts and trends in this section. Don’t say that the business is difficult to forecast. Investors
don’t want to hear that. That may be the case at the outset, but everything
can and must be
forecasted. Sales forecasts are necessary in building any scalable business, and it’s simply
unacceptable to say… “but, in this industry, forecasting is impossible”. One, it’s never true, and
two, if you really believe that, then you’re simply not going to be able to build an investable
business. And, reason three is reason one: it’s never true!
Where do you go to get market data? Get your hands on the market research reports from the
large research companies either through friends or associates at large corporations who buy
this stuff or get slightly out-of-date reports at a university you attended.
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54
Office
Visits
for
OM
(millions),
CDC
If you can, visit the head librarian there, or simply connect with them online. They are
wonderfully helpful.
We find the best market research firms are
companies such as…
-Gartner -IDG -Nielsen -Forrester -Hoovers
-Capital IQ -Frost & Sullivan
There are countless others, so these names are just to give you a perspective of what’s out
there. Again, our best advice is to reach out to your university, talk to the research department
there and enlist an intern or two to assist you.
Use graphs to show market size. The chart below based on CDC data which we found buried in
other data, made a big impact when we successfully pitched for venture capital at EarCheck,
where I was a co-founder and CEO. We successfully conveyed that the disease of Otitis
Media was an epidemic … not just “more earaches in kids.”
Otitis Media is Epidemic…
40
30
20
9.9
10
14.1
18.3
24.5
30.5
0
1975 1980 1985 1990 1995
–
Most frequently diagnosed illness among preschoolers.
•
Children < 2, office visits more than tripled.
•
Children 2-5, office visits more than doubled.
–
Cost: $3-$4 billion annually in U.S.
–
25+ million U.S. antibiotic prescriptions annually.
–
1 million P.E. tubes, 1997.
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55
Another source of meaningful market data is to dig into analysts’ reports from the large
investment banking firms. Referencing market statistics from firms such as Goldman, Chase, or
Citibank makes a significant difference as to the veracity of your market.
3. Competitors’ strengths and weaknesses.
This includes estimates of your key competitors’ market shares and total sales, along with an
objective analysis of their strategic directions. Will you be able to get all this information?
Maybe, maybe not, but you must give ranges of revenue and what is known about the
competition.
If all you know about their competitors is their location and their website, you then define
yourself as a manager that goes into battle unarmed.
Make a realistic assessment of your competitors’ strengths and weaknesses. Assess your
indirect
competition by analyzing the existing substitutes and other alternative products, listing the
primary companies that supply them, both domestically and internationally. In general
language, but with specific data, compare competing and substitute products and services
based on market share, value, quality, price, performance, delivery, timing, service,
warranties
and other related features.
You don’t need to include all these attributes, but you do need to be informative. Convince
yourself and your potential investors that you thoroughly understand the competitive
landscape. Never state that your product is unique and has no competition!
Discuss the three or four key competitors and why customers buy from them. Discuss why
customers w i l l leave them. Explain why specific competitors are vulnerable and how you
will capture their business. Indicate any knowledge of your competitors’ actions that could
lead you to new or improved products and a better position. In essence, you need to anticipate
and answer two questions: "What makes your products “better?”, and “Why will these customers
buy
from you and not your competition?”
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
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56
sisterwoman
Cafemom
Pu
divinecaroline
oomph
momjunction
mayasmom
Sugar
blishing
myspace
Glam
Glam Blogger
Network
blogher
Clubmom
Wome
Limelife
martha
nsforum
You should use graphics to represent where your company is and where you want it to be in
the competitive grid when it gets funded. This information can be displayed in many ways, but a
couple of the most common ways are described below:
The first is a scaled 2-over-2 matrix. You want to be positioned in the upper right-hand quadrant.
The other is a table listing you and your competitors across the top and the areas in which you
compete in the left-hand column. Your ratings in each block show how you stack up against the
competition. Note in the old graphic below, which was meant to show the power of myspace,
there was no mention of Facebook.
Competitive Landscape
Web 2.0
←This quadrant is exactly
where you want to be.
Web 1.0
stewart
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57
The reason that I showed the example above is because this entrepreneur (and the rest of the
market analysts) regarded Myspace as the 800-p ound gorilla at that time.
Obviously,
that’s not so today. The point here is that competitors change, markets change,
pricing strategies change and marketing tactics change-today more than ever before. You need
to constantly stay on top of your competitors and the volatile nature of your markets.
This next table shows your company in the first column and the competition in the following
columns. Along the rows, you would list items such as benefits, technical differentiation, ease
of use and other attributes demonstrating the superiority of your products and services.
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58
4. Differentiated Value Creation.
Compare the fundamental value added or created by your products and services, stating
clearly
why that value meets the customers’ needs both today and two to three years from
now.
Value creation is THE key differentiator when comparing your products and services to your
competitors.
Let's assume for the moment that your products and services are the same as those of your
competitors. We know you believe that your products and your services are far
better, but
let’s assume just for a moment that all are equal.
Ask yourself: What will differentiate your products and services and, most importantly, what
value will customers derive from purchasing them?
Actually, the best way to do this is to visualize yourself moving to the buyer’s side of the table
and listen to the words that you are saying about your products and services. Would you be
listening attentively or sarcastically thinking, “So What? What’s in this for me”?
In today’s world of disintermediated channels and seemingly limitless variety of features and
pricing options, where a buyer can purchase a product or a service just as easily in Mumbai as
they can in Cambridge, value for the buyer is the name of the game.
● Where is the value created in your business and your customers’ businesses?
● Is it in the business model itself?
● Is it because your products or services are less expensive or faster or create a better return?
● Is it in your sales processes or in the level of your customer service?
● Just where do you create lasting value?
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59
You must also demonstrate in financial terms specific ROI or TCO models. Buyers and sellers
have always discussed projected returns, but most of these discussions have been general and
hypothetical. Today, with the uncertainty and volatility or politics, tariffs, interest rates and
international trade in general, creating and demonstrating ROI and TCO models is absolutely
essential. Given that, if creating financial value is the buyer’s primary decision-making criteria,
then make your primary selling criteria the value creation specifically for their company.
Hints:
• Prepare the market analysis section first. Use extreme care in researching and preparing its
content and validating all the data.
• This is another great place for the use of charts and graphs. Let the picture tell the story.
You can use this to your advantage, especially in two areas. The first is industry trend data. The
second is comparing you with your competitors.
• Do not limit your description to today’s products or services. Your market analysis must
support future product enhancements. Show where you plan to take your company over the
next three to five years.
• Typically, this section is the most difficult to write and takes the most time. Prepare yourself
organizationally and mentally when you undertake it.
• Do your research first. Organize all your collected data into folders and browser
bookmarks before you sit down to write.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
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60
• Try to answer that interesting question that goes around in the heads of the venture
investors:
"Will the dogs eat the dog food?" The phrase comes from a case study that was done years
ago where a large corporation thoroughly analyzed the market. As
only large consumer
product companies can, they scrutinized the competition and digested (pun intended) all the
data that existed in their quest to develop a new organic dog food with all the wonderful
attributes and benefits of smell, color and vitamins.
Unfortunately, most of the dogs, other than the few in their doggie focus groups, hated the
taste. The product was a disaster.
What you need to do with your products and services is convince yourself and your
management team first—then your potential investors—that you have thoroughly answered
that question. You may be managing a small business, but there’s no reason that you can’t do
the research and answer that question. Quite frankly, if you don’t answer it, the potential
investors will form their own answer which will probably be “no deal.”
How do you do this? It’s relatively simple: Ask your targeted prospects!
Use focus groups, formal and informal.
Conduct formal customer or potential customer surveys either by telephone or online.
For surveys use any of the Google tools. They are the most versatile
Talk to everyone you know and record the data.
As a professor of marketing at Tufts and as a lecturer in business planning and marketing at
MIT, I would strongly encourage the use of marketing project teams or interns to assist in this
process. Go directly to the marketing professors or department heads to ask the question of
“ Who are your best students?” and use that person’s guidance to assist you.
Do not believe that focus groups and surveys of prospects are only for large corporations. Well
done, they will answer any question that you need answered.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
61
Although, surveys and any credible market research will cost you a couple of bucks and may be
a
possible challenge given the nature of your young enterprise, you will find that these will
be the most important expenditures of your company’s life. Again, strong advice here is to go
back to your university’s libraries and ask their assistance.
You need this level of customer, or prospective customer, intimacy if you are planning to
commit your career and the careers of others, let alone the investment dollars of friends and
professional investors.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
62
Section 4: The Sales & Marketing Plans
Think about Marketing and Sales in terms of their fitting into your company’s business
architecture. Once you have completed the marketing plan portion of the business plan,
outlining market size, segmentation and competition, you now shift to your sales plans.
The sales plan portion of your business plan is just an outline. This is not a deep dive into
detailed quarterly territory plans and key account plans which you will require your
salespeople to construct and present to your senior management team every single quarter.
The sales plan presents the third most critical strategic component of the entire enterprise. It
answers the question: “How are you going to sell whatever it is that you sell cost effectively
and with a scalable and efficient sales model and sales process?”
Marketing
& Market
Analysis
Plans
Company
Business
Plan
Product &
Services
Plans
A Business Planning Architecture
( Everything needs to fit )
Sales
Plans
Finance
Metrics
& Review
=
Strategy
Engineering
&
Manufacturing
Service
Plans
The CEO’s Job is One Simple Thing:
Create Highly Scalable Growth
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
63
The Sales Plan Section should include:
1.
Distribution channel strategies.
Convince the potential investor that you know what you are talking about in terms of your
sales model and channels. Assure the reader that you know how to hire the best players to
execute your
plan and that the company’s management culture is totally (and we mean totally)
customer-focused, and customer-intimate. Give examples throughout your plan forcefully
demonstrating this principle. Those examples could include the math behind how long it will
take to hire, train and coach a new sales hire before that person reaches their planned quota.
There should also be specific sales models of what it takes to ramp a hunter, a farmer, and a scout
(lead qualifier or BDR-Business Development Rep)
Channel strategies need not be singular. You can simultaneously explore both direct sales (both
field and inside) and sales through leveraged channels such as manufactures reps, dealers,
distributors or OEM partners, or combinations of these channels. You must make critical
strategic decisions to demonstrate your capabilities in this area:
• What is the management bandwidth and margin impact on your company if you choose to
use either a direct or an indirect channel?
• Do you need to utilize an indirect channel from the outset, or can it evolve to an indirect
model over time?
• Does “direct” mean face-to-face or telephone/online or a combination? We know plenty of
excellent, senior level salespeople, who both sell, and close hundreds orders worth hundreds
of thousands of dollars and never leave their office.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
64
The challenge is to continuously break down the old ways of thinking about salespeople
traveling and being on the road and consider how to make that process more cost effective for
your company and more time effective for your customers and prospects.
• Focus on your management’s bandwidth and the amount of money that you have to spend.
Channel strategies are not immutable. They change over time as a result of your experience
and the company’s growth. Your needs and access to capital will change, your customers’ needs
will change, and the resulting sales models will change.
Convince yourself, your management and your potential investors that you have the
experience to hire people who can make sales channels decisions cost effectively and then
manage the channels to the level of revenues that you’re forecasting while paying attention to
the industry norms for your sales and marketing expense model
Channel selection comes down to being able to define the cost of the sale—not the cost of the
product or the service—and the time, or sales cycle, needed to make the sale. Should you field
a direct sales force considering expense, customer impact, and the time to close, or an indirect
sales force of manufacturers’ reps, distributors, dealers or OEMs? This decision can only be
made by talented and heavily experienced sales and sales channel managers.
There are exceptions to the rule, but we normally suggest that if possible, you begin with a
direct sales channel if you are executing a startup or a small business.
Part of this decision is based on the fact that you may not be able to identify anyone who
wants to sell your product at an early stage. Perhaps the more important reason for you to
begin with a direct channel, however, is your need for a direct connection with the customer.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
65
The most common argument to use an indirect channel is always the expense of creating a
small inside or outside direct sales force with upfront expenses and long ramp periods. The
counterargument for starting with a direct channel using your own people is that you get….
✓ 100% interest.
✓ Direct feedback regarding your offerings and market data
✓ 100% share of mind, rather than splitting that with reps who carry multiple lines
✓ Direct translation of your prospect’s and your customer’s needs.
Crack the code regarding the most effective sales channel, and we believe that there’s no
better way to do that than on a direct basis…at least for a while.
There will be plenty of time to evolve the sales model to one that is potentially more cost
effective … but not at the company’s inception. If you feel that the business ultimately must
adopt an indirect model, that’s fine. Just show this process as a natural evolution. Clearly
explain in your business plan when and how you are going to make this happen.
Your sales channels—especially more cash consuming direct channels—must be focused on
just one thing: How can I reach our forecasted sales levels in the most cost effective,
repeatable and scalable manner, while achieving the highest level of customer satisfaction?
There are excellent processes, metrics, sales tactics and performance measurement tools that
enable your sales management to do just that.
Your sales plan does not need to go into all the specifics. However, you must convince your
potential investor that you and your management team have the experience to make your
forecasts happen. More companies fail to achieve their forecasted results because of the
inexperience
and inadequacies in the sales management than for any other reason.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
66
After serving over 1,000 clients over 40 years, we have never seen a company fail because
its product was inadequate. There have been plenty of product and technology issues, but
they have never been the
primary reasons for underperformance. The #1 reason for company
underperformance, time and time again, is incorrect strategic and tactical decisions in the world
of Sales. To this end, you should be guided by our experienced
adage, which is…
You must hire major league ballplayers in sales management. Just “good enough” is
absolutely not “good enough”.
Here are a couple of important final points about creating a direct channel.
The first is that a direct channel does not necessarily mean that you are going to fill up the
territories with field people on the street. We like to see a model with a small number of
people on the street—again, to reach the required level of customer intimacy—in small, focused
geographies, but later, as the company matures, we want to see a larger telephone and online
inside sales organization concentrating on sales support and expansion of existing
accounts. The
classic “hunter/farmer/scout” model we frequently have used effectively—with salespeople who
find new customers acting as the Hunters, and those who nurture customer
relationships
acting as the F armers, while Scouts (known in the trade as “BDRs”-Business Development Reps)
focus only on lead generation and qualification—may be an approach you should explore in
your business plan.
The second point is that in the beginning, there is no need to sell across the entire U.S., let
alone the world. Our “Streets not States” model is critical to experimenting and proving out
your sales models, selling tactics, best practices and messaging. It is much easier and far less
expensive to accomplish that in a few states rather than across the country.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
67
One of our most profitable investments was in a healthcare company about eight years ago
that
when we sold it, had revenues north of $125 million, was very profitable and never
sold outside New England although, it could have sold its products and services anywhere. To
most managers, it would have been a natural to expand into New York, whether it was the City
or Upstate. To this highly successful management team, New York was never a consideration,
and they decided to limit their expansion strictly to New England. In fact, the penetration really
focused on Maine, New
Hampshire and eastern Massachusetts. “The Streets-not-States Model”
proved to be very effective and very profitable for us as investors.
2.
Online Sales Strategy.
Whether it’s today or a couple of years from now, you’ll incorporate ecommerce and online
sales and marketing strategies based on multiple social networks. This does not simply mean
marketing banner ads or creating keywords for search optimization or other “standard”
components of Inbound Marketing. I’m assuming that you’re already an active corporate user of
LinkedIn Navigator, and that your business has an active Facebook and Instagram presence since
these tactics are absolute
baseline requirements today. Strategies of how you are planning to
utilize blogs and online
communities in the future do belong in the marketing section of
your
business plan.
Your online business-to-business strategy will employ the same level of tactics and selling tools
you will have in your direct-to-business salesperson channel. If you have not thought through
this component of your sales and marketing plan, that's going to be a problem. You must
recognize that in most businesses, you would be operating at a distinct cost and sales cycle
disadvantage without them.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
68
3.
Sales tactics and customer support mechanisms.
Define the primary tactical plans through which you will enter, penetrate, and ultimately
become a leader in your specific markets in your defined geographies and in your specific
segments of your targeted customers. At the same time, create balance. Remember that you
are writing a longer-term business plan, not a 12-month sales plan for which you will require
much more detail in terms of tactics, quarterly plans, targeted key accounts, channel selection,
customer segmentation and performance metrics.
Do not omit from your business plan the important sales functions of customer success and
customer service, lead qualification, and technical support. It's our experience that well trained
inside sales and customer support people always provide the most cost-effective sales
solutions for both new and existing customers. Plus, by far, they are the most cost-effective
solution for upselling and retention of existing customers.
Most of your customers will spend most of their time interfacing with your internal sales and
support associates, not with the field warrior who visits them occasionally either face
to face or
over the phone. Spend wisely on your internal people and their technologies, their
Marketing
software systems such as Hubspot and Sales CRM systems such as Hubspot or Salesforce, plus
their communication support tools.
A rule of thumb: the most successful selling organizations today in companies with more than
$10 million in annual revenues typically spend approximately $5,000 a year per salesperson for
Sales tools including CRM subscriptions and integrated apps that bolt seamlessly into their
CRM
platforms. You don’t need to budget this amount at the beginning, but very quickly you will
discover that these expenses significantly optimize and enable your salesforce.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
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69
In today’s most highly performing sales organizations, the two key verbs are: “Optimize” and
“Enable”, and there’s volumes of research behind these new methods to make your sales
organization both more efficient and more effective. Even if you’re not exactly there today,
your potential investors certainly are; therefore, you need to quickly become an expert in today’s
selling and marketing tactics which are steeped in math, metrics, processes and seamlessly
integrated technologies
4.
Salesforce Profiles.
You must define the requisite skills, experience and business attributes of your sales
management and sales personnel, both in the field and internally. A business plan that does
not talk specifically about the makeup of the salesforce and its internal support associates, is
unrealistic. It betrays management’s understanding of the sales process. Relying on your
definition of the type of salespeople you plan to hire, potential investors may also be able
to identify potential key salespeople from their arsenals of contacts.
Hints:
• Convince the reader you know how to create the exact fit between your customers and your
selected sales channels.
• Remain focused on viable procedures, but at the same time avoid allowing your sales tactics
to become “cookie cutter” repetitions of other sales channels in your industry. Besides field-
tested tactics, include innovations and technology tools linking your salesforce and your
customers to your CRM and marketing automation systems.
• Ensure that your customers always have access to your representatives through direct dial
numbers, smartphones, tablets and, online applications such as Go-To-Meeting, Zoom & Ring.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
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70
• Explain why your tactics will be more cost effective than your competitors’. Convince your
reader that you’ll achieve the margins you’ve forecasted.
• Decide which companies could be your best allies and indirect channels in the future. Whether
it's a straight OEM deal, or a much larger business that interacts synergistically with your
company, or a licensing arrangement, you will evolve to a multitude of sales methods and partner
channels providing you with additional leverage. These may be more effective than fielding
your own direct salespeople or even independent reps.
• Just a word about independent reps or, as they are known, “manufacturer’s reps”. This
channel has been a foundation for many industries. More and more, however, it is falling out
of favor because it doesn’t provide the necessary customer intimacy. It’s easy to think that you
have a variable cost of only 5% to 10% on a sale, and that you don’t need to actually pay reps
cash until the product ships. Those facts are true, but you must also consider the significant
negative impact of the share-of-mind issue.
We absolutely do not recommend reps for young companies, or for that matter, for most
established businesses with the exception of a few markets such as retail or commodity
products. We believe reps ultimately cost you more in lost business because they typically
are not positioned to develop new companies. Using reps as lead generators may be an
opportunity, but they are not as effective as your own direct salespeople representing you and
your product on the phone and in front of prospective customers. There are much better,
albeit initially more expensive, means of getting in front of prospects. And don’t forget that
the qualified lead you receive
from a manufacturer’s rep is actually much more expensive a
lead because your own technical people must intervene in the majority of most complex sales
and complete the actual closing.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
71
• Although you may be able to hire an untested field salesperson for a $60,000 base salary, an
experienced field salesperson will typically cost a total of $150,000-$200,000 per year, including
a competitive base, expected commissions, travel and entertainment expenses and benefits. For
an experienced inside salesperson, expect to pay between $80,000 to $150,000 in total (base
plus commissions and benefits).
• For field salespeople, plan on paying car operating expenses plus $500 monthly in car
allowances. Plan on paying for the use of a cell phone. For air travel and accompanying hotel
costs, plan on $500 to $1,000 a day unless the travel is very regionalized.
• For each new salesperson, plan on three months until they become "initially effective," and
at least 12 (more like 18) months until they become "fully cost effective” and are reaching their
quota consistently. We call this point “full ramp” meaning that they have then reached that point
of experience and training that they will consistently be on quota.
For those first three months, you will pay full costs without the new salesperson generating any
revenue. In our experience, the “three-month rule” applies even when the person comes from
the direct competition. It’s our experience that customers typically don't change their
allegiances when a salesperson changes to a competitor … especially a smaller competitor.
Following the initial three months, plan on an additional nine to eighteen months of “ramp
time” before the new salesperson becomes “fully cost effective.” During that time, the
salesperson is learning and personalizing the company’s sales processes and tools. The “Mean-
Time-to-Cash-Recovery” for a new salesperson may often be 24 plus months after the time of
hire.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
72
• We have found that when the sales plans of small and emerging businesses fail, it’s usually
because the company didn’t hire heavily experienced, battle-tested sales management. Other
than hiring the CEO, filling sales positions are the most critical decisions you will make. They
will directly determine your company's success.
• For fast growth companies to succeed in selling, they must arm their field sales forces with
powerful smartphones and tablets, networked contact databases, immediate email at text access
to the
company’s CRM system and linked websites with video that quickly take the salesperson
directly to product data sheets, sales templates and detailed technical support.
Creating Sales Optimization
Decision
to hire
Recruit
& Hire
Time to
Ramp
Speed
6 months
typically
Product
Training
&
Account
Knowledge
Time to
first sales
Time to
Annual
Quota
Rate
3 2 1 3 10
Hire extremely well & “on time”
• Assumes 3 month sales cycle
• Assumes “standard” relationship sale
• Assumes B+ hires
It typically takes 18 months to reach “Time to Cash B/E”
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
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73
• There are just a few metrics you should include in your sales and financial models. Build a
sales model process up from the bottom in Excel reviewing your “hunters” and “farmers” on a
monthly basis, figuring in customer buying seasonality. Ultimately, all of this will direct-report out
of your CRM system. In the short term, just track this in Excel.
• Understanding Sales Models
– You must calculate…
– Hiring rate time to recruit + hire
– Sales ramp #1 to first sale and #2 to full selling effectiveness
– Attrition rate % leave: voluntary and involuntary
– Average cost base + plan + benefits + expenses
– Sales cycle “hello to close”
– Trigger point rates time between steps in your sales process
This is also a great place for the use of graphics describing your sales and marketing models
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
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74
The sales and marketing process funnels we’ve included above are more than just graphics.
These become “the way you sell”. They are strict processes created for the purpose of discipline,
uniformity and the ability to measure and build on best processes across all the salesforce.
Use them with your CFO, your head of sales and your salespeople in sales planning and in
financial modeling of your sales cycles. The trigger points coincide with the six (typical) steps in
the sales process. The
trigger point “# of calls/contacts” fits into “Qualify,” the first step in
the sales process. The
second step in the sales process, “Discovery,” is measured by the number
of “champion letters” sent. The third step, “Proof,” is measured by the number of “ROIs”
presented. The
fourth step, “Solve,” is accomplished through “factory visits” by customers and
potential customers to your facilities. And the fifth step, “Proposal,” is measured by the
number of “proposals out.” Your correct execution of these six steps will result in a successful
sales effort.
We are not suggesting that you must reach this level of detail in your sales plan section. It is
typical, however, for the specifics of the sales process and the underlying math models to be
addressed during early meetings with potential investors, and all of this must tie back to your
overall revenue model, and of course to your financial assumptions and forecasts.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
jack@derbymanagement.com www.derbymanagement.com
75
The Classic Derby Process Funnel
Basic Funnel Tools
•
Email Templates
•
Intro Pitch Scripts
•
Needs Checklist
•
Agenda/Confirm
•
Champion Letter
•
The Sales Deck
•
Objection Handling
•
ROI Calculators
•
Testimonials
•
3 Best Closes
•
Contracts
Basic Metrics
# of Qualify contacts
# of Discovery Calls
# of Champion Letters
# of Follow Up Meeting
# of Proposals
# of Wins
Finally, pay attention to Jack’s Law of 3,000, which is based on an ideal of a dedicated
salesperson
actually working 60 hours a week, or about 3,000 hours a year.
3120 Salesperson’s Hours/Week/Year
- 180 15 days’ vacation
- 40 5 sick + personal days
- 80 10 company holidays
- 180 training, sales + company meetings
- 15% standard non-utilizable time (breaks, getting started, etc)
= 2,244 total Available Hours to Sell
x 50% sales effectiveness (50% of the time they sell, they close … a very high rate)
= 1122 available selling time or management time
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
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76
The bottom line of Jack’s Law of 3,000 is that good salespeople, only have about 1,000 hours a
year to actually sell and effectively close business for you, so your most important job as a
manager is to make that time highly effective and to eliminate everything else from their
activity that takes away from their effectiveness as sales warriors.
3.3
The Marketing Plan:
This section should describe how the sales projections in your financials will be attained in
terms of product and market segmentation, positioning, marketing activities and promotional
campaigns. It summarizes the content of your company’s more detailed company marketing plan
in a condensed fashion. Yes, you do need a written Marketing Plan even at this early stage of
your venture.
It should include:
1. Your market segmentation strategies-what, why now, evolution over time?
2. Your overall marketing strategies. These include your primary tactics, events, materials
and a summary of their costs and expenses.
3. Your pricing strategy. Convince the potential investor that there is a relationship
between price and margin to market share, growth rate and profits. Thoroughly explain
your present
pricing strategy. How will it change over time? What is its relation to
your planned
product extensions and new products?
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
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77
4. Your marketing and your sales Value Propositions. What are they? How will they
change? How are you planning to deliver them? Your marketing message may be
different in form and in methods from your selling message.
5. Your promotional strategy and your primary tactics. Don’t fall into the entrepreneurial
trap of "all other."
Many business plans we read list marketing tactics, especially promotional tactics like an all-
inclusive shopping list: "We will do PR along with national and regional ads plus banner ads,
national and regional trade shows, and, of course, social media…" That sums up the
promotional program. What it really shows is the inexperience of a management group that is
divorced from the reality of marketing in today’s environment of cluttered messages and
hundreds, actually thousands, of media opportunities that are going after the exact same
customers as you are…every single day. Specificity and metrics count in creating effective
marketing plans today.
The contents of this very short (a page or page and a half at the most) section must be very
focused and convince sophisticated readers that you know what you’re talking about. At the
end of the day, you won’t have much money to spend on marketing programs, so you need to
maximize the impact of these expenditures. As a result, the reader needs to understand that you
understand the math and the buyer’s journey along the path from awareness to lead generation
to qualified opportunities and finally to closed orders.
As a growing company up to around $50 million, the marketing activity you define will be
used for one thing and one thing only—lead generation—not PR, not branding, just simple lead
generation. Marketing’s job is to fuel your highly experienced and expensive salespeople with
qualified leads. This is actually the primary goal of any marketing organization.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
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78
Answer definitively where the company's few resources—expense money and management
efforts—will be spent. With any new venture, you must have focus. Marketing is one of the
places where the rubber must hit the road in terms of laser focus.
Hints:
This section must be highly focused. Show that your various strategies and related activities
are…
well linked together
directed at specific markets and penetration tactics
tactical and action oriented
measurable in terms of leads generated
cost effective
• Describe what's to be done, how it will be done, when it will be done, and by whom. Don’t go
into overwhelming detail that will numb the reader. Hit the high points. You can always go
into greater detail later.
• On one hand, you need to be “standard and true” using the time-tested standards of classic
Outbound and of Inbound Marketing and PR. At the same time, however, create balance in
describing your Inbound and online approaches. A marketing plan without a fully fleshed out
Inbound strategy is worthless! How will you use online solutions, Inbound and Outbound, in
creating value for your customers and qualified leads for your salespeople?
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
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79
In an era when an increasing number of messages fall on the ears and eyes of potential buyers
who have no spare time, you must be convincing. Make your ideas different. Make them stand
out from the rest of the pack. Basic components in your sales and marketing plans are linked
and highly interactive websites, ecommerce tools, open and closed social networks, database
marketing programs, marketing automation systems such as our personal favorite, HubSpot,
optimized search words and salespeople with networked smartphones and tablets.
• Focus on those geographies that you know best but recognize that most businesses are
global. If you are presently focused on the US, be prepared to discuss when you plan to move
into Canada, Europe, Japan and East Asia.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322, B o s t o n , Massachusetts 02117 Tel: 617-504-4222
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80
Section 5: Engineering and Product Development
This section should explain the nature and the extent of the design and development
requirements for your products and services over both the short and long term. It should
include:
1.
Core technologies. In which technologies does your company excel? Point out your core
skill sets. Explain why they are central to your company’s success.
2.
Current development status. What are the costs, and how long will it take, to deliver a fully
marketable product? Answer these questions whether this is your first product or a new
generation of existing products. Also outline the risks. Investors always ask: “What will you do
if the product is 6 or 12 months late?” Your response cannot be: “It won’t be.” Potential
investors also ask: “What would happen to your schedule if I gave you twice the amount of
money that you are requesting for product development?” The timetable should graphically
illustrate the major milestones of your primary development projects.
3.
Product strategy for future products. What are the funding requirements for the next
generation of future products and services … especially in terms of people, skills and tools?
4.
Intellectual Property. Describe any patents, trademarks, copyrights or intellectual property
rights you own or will seek. Describe the agreements and alliances providing the company with
development rights or those that pose risks. We have not seen many deals flounder because of
the lack of patents, but we have seen management suffer because they did not have a well
devised strategy for intellectual property. Rule of thumb: hire a very strong intellectual property
law firm like Wolf Greenfield or Gesmer Updegrove in Boston at the outset, then
involve
them in your strategic planning for patents.
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5.
Product Roadmap. Include an overview of your product roadmap, along with a graphic
outlining deliverables for the next three years.
Hints:
• Focus first on your company’s current core technologies.
• Define your plan for acquiring or outsourcing the technologies that you don’t have but need
for the success of the business.
• Create a balance between building your internal development activities and outsourcing
functions that are not critical or could be done more efficiently outside.
• “Speed to Market” is the key to successful growth in most markets. In product and service
development, always ask: “How do I assure that this product will get to market when I need it?”
Be extremely conservative in your planning. Don’t understate your capital requirements. Seek
enough capital to make sure your timetables will be met. Money's cheap. Delays aren’t!
• Two things venture capitalists don’t want to hear from entrepreneurs—but often do—are:
• The first: “We’re out of money…the Friday after next.”
• The second: The entrepreneur has just discovered something (you can usually
substitute "software" for “something”) critical in the product development cycle of
a device for example that will take six more months to complete.
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• There is no reason for the delay except that the entrepreneur was overzealous in his
or her forecasting or lacked the resources or experience to hire the best developers
or the best head of engineering.
• To take a lesson from the Sales section, ask the question: "What technologies could you
import from an alliance partner faster than you could develop internally?"
Case in point: We advised a medical company that concentrated on developing hardware while
it negotiated a joint development agreement for its new disposables with a much larger
corporation …a corporation that could be viewed, under "normal" circumstances, as an indirect
competitor. By so doing, our client partnered with a potential future competitor while reducing
its overall development time by 60%. Did our client spend more money? Probably not
overall,
but it spent more in a much shorter period of time than if it had completed the project
internally,
but it was well worth it since they kept to their product launch schedule! Experience counts. It
gets you to market on time!
A second case in point: Another of our clients virtualized all its product development. It was
technology and patent rich with 26 issued patents. We hired a superbly experienced VP of
Engineering—MS in electrical engineering from MIT, Harvard Business School, Bain Consulting,
and Raytheon, plus experience gained from two startups, who also had extensive experience in
overall product management and scheduling. After that we never hired another full-time person
into the department. We outsourced
everything.
As the company’s revenues grew from zero to $8 million during year one, the "engineering"
department engaged in strategic planning and managed projects through a virtual department
of highly skilled engineering companies and individual engineers for hire. Cash outlay was
significant in that first year…but we progressed from a concept to the successful introduction
of sophisticated products, including a successful FDA acceptance in record time.
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Presentations
Sales
Campaigns
Analytics
eBriefing
CCM
PCM
Sales
Dashboard
Custom
Template
CRM
Integration
• Use graphics where possible to show how your product’s expected evolution. Below, you will
find an outline of a “new product plan” created by one of our customers following the adage of
a picture being worth 1000 words. The client then added to this timelines and cost and was then
able to take a very complicated development process with overlays of time, people, outsourced
services and all the related costs in summary fashion
Professional Services
Customer Resource Center
Web Services APIs
Create
& Edit
Manage
Content
Manage
Users
Secure
Invite/
Deliver
Report &
Analyze
Platform
S
Hosted Service
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Section 6: Manufacturing or Operations
Interpret this section broadly in describing the standard production of widgets, the generation
of software code or the back-office operations of your service company. Provide a general
overview of your production and operation strategies for the short term and over the next
two to three years. Will you produce internally? If so, why? What's your concept of “Customer
Quality”? The same question as it relates to “Customer Success”? How do you plan to
implement your strategy at a tactical level? If it is a widget company, where and how will you
distribute and ship your products? You should be able to provide in this section an overlay of
your complete supply chain through to the successful onboarding and repeated use of your
products by
your customers.
Include:
1.
Your core manufacturing capabilities and processes.
2.
The company’s quality strategy and its primary tactics.
3.
The balance between in-house production and outsourced suppliers.
4.
Inventory planning … your concepts, financial objectives and tools.
5.
Your strategies with key suppliers, including any key sole sources.
6.
Your logistics and distribution strategies for warehousing and shipping.
Hints:
• Some of the most successful startups that we advise outsource their entire manufacturing
process including warehousing and shipping because engaging in manufacturing is not central
to their business models or because they have entered into agreements with partners with
greater manufacturing experience. Success today is defined by “Speed to Market.”
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• Describe any critical regulatory issues—FDA, FCC, ISO, EPA, OSHA, EC and so forth—that must
be addressed in production. Explain how you will minimize the risk of non-compliance.
• Be as precise in defining your cost of goods and your future plans for cost reduction. For
your venture investors, revenue is the initial metric of success, but shortly, margin will become
the more important name-of-the-success-game, and an analysis of margin begins with cost-of-
goods and the potential for future decreases.
Think about this: The answer to improving your cost of goods and your cost of sales should be
peppered throughout
your business plan, from your financial projections to your sales strategies.
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Section 7: The Management Team
1.
The organizational model. If it is innovative, such as a virtual organization, describe your
management philosophy, the culture that you have or will create, and why you’ve reached
those decisions.
2.
Provide concise, one-paragraph biographies of your key senior managers, your most
important outside primary advisors, any official scientific advisors, and your Board of Directors,
including industry awards and any life achievements.
Make it clear that you already have, or will have, enough experience on board to guide you
over the inevitable speed bumps.
What if you don’t have a built-out management team? When you don’t and yet you do have
the money or
stability to attract key managers, detail the tactics and the timing of your plan
to fill these
positions as soon as funding is available. Similarly, you can profile the types of
experience that
you’ll be seeking in filling these key positions.
Hints:
• Don’t include the full resumes of the key management. They take up space. They may also
create
questions and misperceptions. There will be plenty of time to get into detail later. Begin
with overviews and highlights. Focus on why their experience will help you manage the company.
• If you do not have a Board of Directors, acknowledge that you will create one and will want
your new investors’ guidance and contacts in so doing in addition to some of them being on your
board of directors, of course.
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• List only those advisors who have clout and name recognition in the community. If your
accounting firm is one of the larger firms, list it. If it's a small local firm, don't. The same goes
for your law firm. When raising professional money, it’s much better to have recognizable
regional or national CPA and law firms. If you’re in Boston where we’ve practiced for 40years,
just email us, and we can give you our recommendations of the most cost-effective firms.
If you have a business with obvious potential, you may be able to negotiate low fixed fees for
several years with some accounting firms and law firms. You will comfort professional investors
if you retain well known service providers with whom they’re familiar and have worked
with in the past.
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Section 8: The Financials
This section represents the conservative and achievable management projections of revenues,
costs, expenses, margins, cash flow and, most importantly, EBITDA.
“Cash is King.” You often hear that phrase for good reason. Your management must appreciate
that cash is your most important weapon when you are pushing your emerging
business, or
even your well-established business, to grow quickly. This doesn’t mean you must be
conservative in your use of cash in all areas. It does mean you need to spend the cash you raise
very wisely, applying all you need in critical areas and being downright cheap in other
areas.
There should be three subsections in the Financials section of your business plan:
• “Assumptions”,
• “Financials”
• “Exit Strategy.”
The “Financials” subsection will provide an overview of your current financials and your
objectives for the next five years. It should include…
1. P&L projections for five years: by month for the first year, by quarter for years two to three,
and by year for years four and five.
2. Corresponding cash flow projections for five years.
3. Proforma balance sheets for the first year with annual summaries for the next three.
.
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4. Major capital equipment requirements.
5. If this business is already operating, the latest summary P&L’s and balance sheets for the
past year, with brief statements of the major operating variances and sales and margin data.
(Don’t include the entire financial statements for past years … only the P&L and the balance
sheet for each year, individually and comparatively.)
6. Definition of your overall headcount year-by-year including full and part time as FTEs
Hints:
• Before you crank up your Excel spreadsheet, check with one or two of your primary targeted
investors. Listen to their ideas of the format that they would prefer to see. If possible, use
their formats if they also assist in your business planning. Understand how they will assess your
financials and where they will place their primary focus.
The key: Don’t just go off and use your own financial format without checking with a
professional. What’s typical in your market for professional angel groups and venture
capitalists?
• Prior to the financials, it is important to bullet list on one page the primary assumptions that
provide underpinnings for the financials. For example, include in that assumption list items
that define the gross margin assumptions you are making over this period. Similar items would
be the sales channels that you plan, and what your decision as to whether to outsource or not.
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Here are a few formats that we would like to see. The first is a P&L; the second is a balance
sheet; the third is a cash flow statement, and the fourth is a summary you should use in the
Executive Summary at the beginning of the business plan:
Start-Up, Inc.
Income Statement
(in thousands)
Year 1
Year 2
Year 3
Year 4
Year 5
Product Sales
$ 1,197
$ 3,699
$ 7,500
$ 16,685
$ 37,349
Service Revenue
81
572
1,509
2,499
3,934
Total Revenue
1,278
4,271
9,009
19,184
41,283
Cost of Sales
Product Cost
638
1,699
3,330
6,390
14,365
Service Cost
41
286
755
1,250
1,967
Total Cost of Sales
679
1,985
4,085
7,640
16,332
Gross Margin
599
2,286
4,924
11,544
24,951
Operating Expenses
Research & Development
270
462
618
1,158
1,958
Sales, General & Administrative
1,816
2,489
3,759
5,914
10,142
Total Operating Expense
2,086
2,951
4,377
7,072
12,100
Income (Loss) Before
Interest and Taxes (1,487) (665) 547 4,472 12,851
Interest Expense - - -
- 5
Interest
Income
33
21
44
118
340
Income (Loss) Before Taxes (1,454) (644) 591 4,590 13,186
Tax Expense - - - 1,231 5,268
Net Income (Loss)
$ (1,454)
$ (644)
$ 591
$ 3,359
$ 7,918
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(in thousands) Year 1 Year 2 Year 3 Year 4 Year 5
Assets
Cash 365$ 657$ 548$ 363$ 2,332$
Accounts Receivable, Net 256 1,452 2,152 5,522 10,991
Inventory 211 910 1,317 2,782 6,777
Total Current Assets 832 3,019 4,017 8,667 20,100
Property, Plant & Equipment, Net 50 87 133 215 324
Other Long-Term Assets, Net 3 1 - - -
Total Assets 885$ 3,107$ 4,150$ 8,882$ 20,424$
Liabilities and Stockholders' Equity
Accounts Payable 114 282 473 999 2,609
Accrued Expenses 201 349 534 890 1,401
Taxes Payable - - - 308 1,317
Short-Term portion of Long-Term Debt - - - - 20
Total Current Liabilities 315 631 1,007 2,197 5,347
Warranty Reserve 24 74 150 333 747
Long-Term Debt
- - - - 60
Total Liabilities 24 74 150 333 807
Stockholders' Equity:
Preferred Stock 15 40 40 40 40
Common Stock 5 5 5 5 5
Additional Paid-In Capital 1,980 4,455 4,455 4,455 4,455
Retained Earnings (1,454) (2,098) (1,507) 1,852 9,770
Total Stockholders' Equity 546 2,402 2,993 6,352 14,270
Total Liabilities and
Stockholders' Equity 885$ 3,107$ 4,150$ 8,882$ 20,424$
Start-Up, Inc.
Balance Sheet
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98
(in thousands) Year 1 Year 2 Year 3 Year 4 Year 5
Cash Flows from Operating Activities
Net Income (Loss) (1,454)$ (644)$ 591$ 3,359$ 7,918$
Adjustments to net loss to net operating cash
Depreciation/Amortization 16 38 66 100 151
Changes in assets and liabilities
Accounts Receivable, Net (256) (1,196) (700) (3,370) (5,469)
Inventory (211) (699) (407) (1,465) (3,995)
Other Long-Term Assets (5) - - - -
Accounts Payable 114 168 191 526 1,610
Accrued Expenses 201 148 185 356 511
Taxes Payable - - - 308 1,009
Warranty Reserve 24 50 76 183 414
Net Cash (Used In) Provided By
Operating Activities (1,571) (2,135) 2 (3) 2,149
Cash Flows from Investing Activities
Capital Expenditures (64) (73) (111) (182) (260)
Net Cash Used in Investing Activities (64) (73) (111) (182) (260)
Cash Flows from Financing Activities
Proceeds from Long-Term Debt - - - - 100
Repayment of Long-Term Debt - - - - (20)
Equity Investment 2,000 2,500 - - -
Net Cash Provided By Financing Activities 2,000 2,500 - - 80
Net change in Cash 365 292 (109) (185) 1,969
Cash, Beginning of Year
- 365 657 548 363
Cash, End of Year 365$ 657$ 548$ 363$ 2,332$
Start-Up, Inc.
Statement of Cash Flows
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Primary Assumptions. Also included in your Executive Summary
(in thousands, except units) Year 1 Year 2 Year 3 Year 4 Year 5
Headcount 10 17 30 55 100
Unit Sales Forecast 42 137 300 710 1,690
(the following figures are in thousands)
Unit Price 28.5$ 27.0$ 25.0$ 23.5$ 22.1$
Product Revenues 1,197 3,699 7,500 16,685 37,349
Service Revenues 81 572 1,509 2,499 3,934
Total Revenues 1,278 4,271 9,009 19,184 41,283
Unit Cost 15.2 12.4 11.1 9.0 8.5
Unit Margin 13.3 14.6 13.9 14.5 13.6
Product Cost 638 1,699 3,330 6,390 14,365
Service Cost 41 286 755 1,250 1,967
Total Cost 679 1,985 4,085 7,640 16,332
Gross Margin 599 2,286 4,924 11,544 24,951
Income (Loss) Before
Interest and Taxes (1,487) (665) 547 4,472 12,851
Net Income (Loss) (1,454)$ (644)$ 591$ 3,359$ 7,918$
Start-Up, Inc.
Summary Financial Forecast
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To summarize, the “Financials” section of the business plan should include:
1. Assumptions
2. Financials
3. Type of financing structure: equity and/or debt
4. Involvement of corporate or supplier alliances, if any
5. Use of funds
6. Exit strategy
If you don't have or can’t afford a CFO, plan on hiring a part time CFO who is well known in the
angel financing and venture communities. The cost is not high, and you and your
small company
are now dealing with an individual with whom the community is already
comfortable. How do
you find a person like this? Give us a call directly or ask your potential investors who they would
recommend.
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The subsection, “Exit Strategies,” defines the amount of funding needed from investors, the
securities offered and the use of the funds.
The financial models should be formatted such that you optimize the possibility of attracting
the funding you’re seeking.
• The format of the “Use of Funds” section must be general, but it must also tie back to the
details of your financials, including your cash flow plan. An investor should be able to discern
your primary tactics by correlating the text of your business plan and your
descriptions of “Use
of Funds” and cash flows.
• Remember, a banker is not an investor. An investor is not a banker. You will need to have
a banking instrument in your planning at the right time.
Valuation.
Don’t include your thoughts about valuation unless you can back them up with well accepted
data, recent investment criteria, and reliable experience. In most cases, you will not be able to
do this, so don’t create a problem by attempting it! Valuation discussions will come … but far
down the road in the follow-on meetings.
Outlining a valuation strategy that is clear, logical and accepted by management is more
important than attempting to see a valuation.
Pricing venture capital and private equity placement deals involves estimating the future value
of your business. It is highly subjective.
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Typically, unless there has been a recent financing, theoretical approaches must be used to
estimate the company’s future value, the investor’s percentage of ownership and the
investor’s return on the investment. You and your potential investors will negotiate the
valuation, balancing their mathematical formulas against your vision and their experience. At
this stage of planning don’t be hard-nosed. You may be underselling your company's value just
as easily as overpricing it. Retain an experienced management coach who has been through
this process many times to advise you.
The best way to build value in a company is to achieve your objectives and milestones within
the timetables in your business plan. As the milestones are achieved, risk is reduced, and
subsequent rounds of financing can usually be raised at more attractive valuations. No
statement is more potent than: "Every month, for the last two years, we've met the milestones
identified in the business plan!"
• When you’re thinking about valuation, always remember that a large ownership
percentage of nothing is nothing.
• Your financial numbers are extremely important. They must be objective, well presented and
conservative. When you initially introduce your business plan and during your initial meetings,
no one will believe your numbers anyway. The specific numbers—the magnitude of the
revenue
line or the profit line—are not critical at this stage. On the other hand, your financials must be:
• Accurate Mistakes and over-reliance in formulae in Excel sheets are deadly sins!
• Logical Look at the numbers from 100 feet above the day-to-day
• Cash centric Cash is King. When it runs out, it becomes very expensive!
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• Tied The numbers must tie together within the text of the plan.
• Scalable The business, sales models and metrics must show margin improvement.
• Substantial Investors only invest in big ideas, not $10 million businesses.
• Substantiated Hire an experienced part time CFO rather than a full time CFO lite.
• You, your management team, your product ideas, and your understanding of the market and
its growth are more important than the numbers in the eyes of your future investors and
bankers. The numbers must be interesting. They also must be accurate and logical, but no one
will invest in your company solely on your numbers no matter what story they tell.
• Add to this that in all our deals done and investments made, we have yet to find a company
that has met its original business plan numbers. Actually, one of our better companies recently
achieved $100 million in profitable revenue. Management’s happy, the investors are happy, and
no one needed to be reminded that the $100 million benchmark was actually six years later than
the original business plan had projected.
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Section 9: Appendices
We don’t encourage appendices, but if you absolutely need an appendix, include:
1.
One or two technical one-page product data sheets for your primary products only.
2.
Important publications or references from well-known industry leaders, but only if they are
very focused and compelling. A page from a well-respected market research report is an
example.
Hints:
• First, you probably do not need an appendix.
• Don’t include “everything else,” material that did not fit in any other section, but which you
think readers should see. When you reach follow-on meetings, the time and the need to
present this level of detail will arise.
• We often like to see a brief one-page “glossary of terms” if the product, technology or
market descriptions include critical, nonstandard terms the typical investor may not
understand.
• Don’t include technology, market or customer references for investors to contact. These
requirements will develop as your follow-on meetings unfold. You will then know enough
about your investors and their issues to provide them with the most appropriate references.
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Formatting and Presentation Hints
“Back in The Day”, we gave the guidance that the best business plans weighed no more than
a quarter of a pound. Investors tend to read them on trains, planes, and in front of the
television
on weekends watching the game. If you make them unwieldy, too heavy or “unusual” in their
size or format, they will simply never be looked at.
• Use ample white space to make the important points … 11 or 12-point type, margins wide
enough for notes, and standard word processing formats from Microsoft or Google so that
when an investor asks for a copy to be sent by email to another investor, there will be no
formatting problems. PDF all your documents.
• Thank your readers up front for taking the time to read your plan. Remember to send them
thank you notes at the end of the process … even if the process ends with: “Thanks, but no
thanks.” By the way, when this happens, always go back to the individual, ask for a critique and
ask where else he or she believes you might approach potential investors. Although they may
not tell you or answer your follow up calls, they may well tell your trusted advisors or other
investors. Find that person to ask on your behalf.
• Maintain a detailed database of all individuals to whom you have sent plans. Note the dates
you sent the plans, their exact responses, meetings and telephone numbers and email
addresses.
• Understand that almost no one will read your plan thoroughly. Investors will typically read
the Executive Summary and the Market section, then jump right to the
Financials.
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• Remember that an equally important audience for your business plan is for your managers.
They will read the plan much more thoroughly. Frequently, however, they will fail to understand
your specific strategic directions unless they have been actively involved in the process, so be
sure to involve all of them through the entire process.
• You, your managers, and your closest advisors will create the final business plan. You will
have worked on it for weeks, even months, writing and rewriting, simultaneously refining your
company’s direction. No one outside your company knows this. It’s your job to communicate
the plan and its excitement.
• Understand the way that investors and bankers think about business plans. If you have close
friends in the financial industry, ask them how they assess businesses. If not, ask us; we're in
the industry and review the 500-600 plans that come to us every year. We would be glad to
take a quick read of yours. Both I and my senior partner, George Simmons, are members of angel
network groups in New England, and I’m a Venture Partner at Converge Ventures. Besides being
a Tufts professor in entrepreneurship, Marketing and Sales, I also teach business planning and
marketing in the
Mechanical Engineering Department at MIT. The bottom line here is that we
see hundreds and hundreds plans a year.
• Understand that your business plan is being compared to tens, and at the larger firms, to
hundreds, of other plans that have nothing to do with your business, your markets, or you.
This is your competition. Make sure that you get your “share of mind” from your potential
investor or banker and, of course, that you ultimately close the sale.
• Understand that your business plan is being balanced against the internal demands and
objectives of the investment firms and banks in addition to the personal objectives of the
individual investors and bankers. Ask yourself: “How and why do I fit their needs?”
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Final Hints
When sending business plans to potential financing sources...
• Include your mailing address, your cellphone number, and your email address everywhere.
• Spell check, spell check again, and read every word three times.
• Your cover letter should be brief and inviting, and state that you plan to follow up within a
week to confirm that the plan was received. What you really mean, of course, is that you are
going to call and ask for a meeting.
• Plan to follow up after sending of your plan within a couple of days-shorter than one week.
Make sure that it was received. Ask what happens next. Listen carefully to the comments and
advice. Write it down in the database tracking file that you've created for this funding.
• Remember that you have only one initial objective: Get an initial meeting. Then remember
that you have only one more objective: Get to the next meeting. We learned this initially from
Dan Holland a co-founder of One Liberty Ventures, 35 years ago soon after the formation of
Derby
Management, and it still rings to be very true today.
• If you run out of meetings, or you can’t schedule the first meeting, ask the investor’s
advice. Where could you go next? What you should do? Write down their comments. Compare
them later.
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102
• Be selective in sending out your plan. Initially target 20 to 25 firms or individuals…that's
right, 20 to 25. Unless you’ve been the CEO of two or three other successful startups and
investors have pre-invested in you, don’t try to get by with sending out only a few plans.
Raising money is a war. It must be fought in a series of battles and skirmishes. Plan on a six-
month campaign, during which you will suffer lots of rejections and setbacks. Preferably use a
trusted advisor to the angel groups and venture firms for an introduction.
• Many entrepreneurs shy away from sending out more than five plans at a time. They want
"to see how they will do." Or they do not want to be caught up in "too many meetings" while
running the business. Bottom line: That strategy is just plain wrong.
• On the other hand, don’t “shop your plan around” with too many mailings … 50 or more. It
will become well known negatively in the financial community if you are approaching every
investor and bank. The professional investor community is tight and confidential. They talk …
they do deals together …they’re bright people with strong convictions and connections.
• Raising money is a full-time event. It requires an extra 50%-100% of your time. Don't be
casual about the process. Fred Smith of FedEx visited over 300 potential venture investors
before he was funded. Judy George of Domain over 100. As advisors, we like to believe that
we're very experienced in this arena. We typically contact 20 to 25 potential investors just to
begin the process.
• Link a specific reason for contacting every potential investor. Ideally list a reference contact.
Most plans need an introduction.
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100
• Develop your presentation pitch in PowerPoint format. This is your abbreviated business
plan. It focuses your sales effort at every meeting. Assume that no one has carefully read your
plan and, even if they did, it was weeks earlier, so that by the time of your first meeting they
have
forgotten it. An experienced salesperson would not go into an initial sales call without
sales tools. Neither should you.
A PowerPoint presentation can be hard copy or on your l apt op . Rule of thumb: Have
both. It should consist of 20 or fewer slides formatted with bullet point text, graphics, trend
lines and tables. You’re attempting to capture your audience’s attention in the first five
minutes. The story must be compelling. Your presentation must be professional!
Even when the potential investor says that they don't need to go through your presentation,
gently force the issue. Your presentation is your storyline. You have put it together logically. If
you don’t use a formal presentation, you’ll be at the mercy of random and unconnected
questions and answers, which is never healthy. You may eventually come out with the same
content, but it will not be presented well and may be replete with inconsistencies and
misunderstandings. Use a presentation pitch and you won’t be disappointed.
If you want a slide deck that takes you through building “The Perfect Pitch,” just email us at
jack@derbymanagement.com or jack.derby@tufts.edu.
• Review your plan with industry and investor-knowledgeable people before you send it out.
Listen to their advice. Adjust your plan where appropriate.
• Be prepared for lots of criticism. Accept it constructively. No one will believe your financial
projections even though you have prepared them “very conservatively.”
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101
• Track your progress through this process. Log comments detailing the results of meetings and
moving your plan along to its final conclusion: Get the deal done!
• Be prepared for a minimum of four to six months of hard work and intense time demands in
completing your financing. While you’re hard at work doing this, remember that your other full-
time job is running the business!
• We’ve been involved in investment financing that has occurred in 90 days, but after
reading literally thousands of plans and working with hundreds of companies, and successfully
raising over $840 million in both small and large pieces, the six-month rule is typical. If you’re
not getting to any initial meetings after six weeks, something is wrong with your business
model, your business plan … or even possibly, you. Get a professional to look at your plan and
your presentation pitch.
• Fundraising is a process, not an event. Your business plan will evolve. So, will your methods of
presenting it, both in content and in style. You cannot afford to stick to all of your initial ideas
and concepts unless they are fundamental to the business model. Use the fundraising process
as a learning process. Adapt rapidly, taking criticisms and reflecting them where appropriate in
your business idea and strategies.
• Typically, we expect the following activities to occur within the first six months after the plan
is circulated:
✓ Define 20 to 25 potential targeted investors or firms.
✓ Understand their investment criteria.
✓ Determine a means of entry with a respected reference.
✓ Above all: Get those first meetings! Then get to next meetings!
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102
✓ Think of this as a football season. Every week—every meeting—you need to win.
✓ The list will quickly narrow down to three to five potential investors.
✓ Bring one to three of these to conclusion.
✓ Involve your law and accounting firms up front. It’s more expensive to do so only at the end.
✓ Negotiate valuation objectively and with outside advisors … never by yourself!
✓ Set up timetables with everyone.
✓ Push through the legal documents to closing.
✓ Do the same in setting up firm budgets with your accounting and legal advisors.
• At the beginning of your investment campaign, devote a minimum of 50% of your time to
organizing, preparing and working through the initial meetings. During the middle of the
campaign, devote 25% to 40%. And during the final stage, devote 75% to 100%.
• Stand up for what you believe in. At the same time, don’t rely on weak arguments with
unsupported data.
• Finally, luck counts … but connections count more. Ask everyone you know about
fundraising connections. Keep driving this process hard throughout the entire campaign.
Connections make a difference in getting your plan reviewed a little more intently, especially in
the beginning when you need to break through the clutter.
✓ Have a strong and experienced advisor close to you during the entire process.
✓ Look for connections in the financial community.
✓ Ask your law and accounting firms for help with their contacts.
✓ Look for contacts everywhere: college alumni, business associates and friends.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322 Boston, Massachusetts 02116 Tel: 617-292-7101
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103
Ending comments…
First, a special thanks to my long time good friends and advisors, Den White, Managing
Director at the Boston office (617-309-2608) of the law firm, Verrill Dana, to Steve Wilchins,
at the law firm of Wilchins, Consentino, Friends ((781) 237-4400), to Mary Cole, an excellent
B2B High Tech Marketing Consultant (781-659-4728), Tom Powell of Professional
Management Partners (508-353-3614), and Gorm Heron, SVP & CTO at TerraTherm, for their
comments, edits and contributions to this book.
We believe that what we have written and collected provides not only entrepreneurs, but any
business manager, with a comprehensive guide to creating a highly effective business plan.
Based on the direct experience of both our team and our partners, this document is meant to
serve as a guide for how to (and how not to) write a thorough business
plan. In addition, our
own backgrounds in successfully raising approximately $840 million in both venture and
private equity, we’ve also thrown in several recommendations regarding best practices for
fundraising.
It may also be that you could find this book daunting if you’ve never written a business plan,
or perhaps, you want more of a personal, hands-on involvement. If that’s the case, one of
the best recommendations we can make is to come to Boston and experience one of our day-
long “WhiteBoarding Sessions” during which we take apart your business model, intensively
investigate all your primary assumptions and provide you a variety of recommendations,
follow up assignments and detailed homework that will help you move more quickly through
the actual business plan writing process.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322 Boston, Massachusetts 02116 Tel: 617-292-7101
jack@derbymanagement.com www.derbymanagement.com
104
The WhiteBoarding Session typically involves me or my senior partner, George Simmons, so
that
you’re receiving heavy emphasis on sales, marketing, operations and finance from two
guys who have co-founded more than a dozen companies and continue to be active investors
in the early stage market. We created these sessions in response to a number of requests
that we received once people had finished this guide, but then found the task of “What do I
do now?” and recognized that this was often too daunting to begin by themselves.
Whiteboarding provides them with that exact balance between “instruction” and “learning”
in an environment of “hands-on” experience
from individuals who have done it before.
Give me a call at any time, and I will walk you through the details and logistics.
I hope you enjoyed the book. As always, I welcome your comments, edits and additions. Just
email me at jack@derbymanagement.com
Jack
Jack Derby
Coach, Derby Management
jack@derbymanagement.com
Director, Tufts Entrepreneurship Center
Cummings Family Professor of Entrepreneurship
Cell: 617-504-4222
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322 Boston, Massachusetts 02116 Tel: 617-292-7101
jack@derbymanagement.com www.derbymanagement.com
105
About Jack Derby
Prior to forming Derby Management in 1990, Jack’s background included positions as CEO of Mayer
Electronics Corporation, President of CB Sports, President of Litton Industries Medical Systems, CEO of
Datamedix Corporation and Executive Vice President of Becton Dickinson Medical Systems.
Jack is extremely active in the New England emerging and middle market business communities. He is
currently or has been an active board member in 20 companies including 14 companies that he has either
co-founded or managed as the CEO. He was instrumental in restructuring the Board of the MIT Enterprise
Forum where he held the position of Chairman. Additionally, he has been the Vice Chair of the Smaller
Business Association of New England where he was the recipient of New England’s “Pro Bono Publico
Award” for his significant contributions to the business community. Jack has also been a Director of MIT’s
Technology Capital Network, and the President of the University Club of Boston. Jack served for 10 years
as the Chairman of the Association for Corporate Growth of Boston and also served as a Director of ACG’s
Global Board, where he was twice awarded their annual Meritorious Service Award. In 2019, Jack
was presented with the first-ever Lifetime Achievement Award by ACG Boston.
Jack is currently a Director of the Associated Industries of Massachusetts, Aviant Hospice, Chase
Corporation, Loci Controls, and Reiser Inc, where he is Chairman. Jack has been an active director of a total
of 20 boards including being a long term Chairman of the MIT Enterprise Forum, and Common Angels,
one of the largest angel group funds in the U.S. Jack left the boards of Beacon Hospice and Hybricon
Corporation, when those companies were sold in highly successful transactions.
Jack was named to Mass High Tech’s All-Star Team. He has been quoted in The Wall Street Journal, The
Boston Globe, The Boston Herald and has published numerous articles and editorials in The Boston
Business Journal and Mass High Tech. He has been a frequent speaker at numerous business
organizations including the MIT Enterprise Forum, the Association for Corporate Growth, the Small
Business Association of New England, Harvard Business School, and numerous corporate sales meetings.
Jack is a Professor of the Practice at Tufts University where he teaches two courses-“Entrepreneurial
Marketing” and “The Science of Sales.” Additionally, he is the Director of the Entrepreneurship Center,
which provides a minor in entrepreneurship, the largest minor on campus teaching over 700 students a year
in the fundamentals of entrepreneurship and what it takes to create an entrepreneurial mindset in any
business or social enterprise.
Jack is also a Lecturer at MIT where, for the past 20 years he has taught classes in business planning
and marketing for undergraduate and graduate students in the Mechanical Engineering Department.
Jack is a graduate of Boston College and the United States Peace Corps.
Consulting in Strategic Business Planning, Sales & Marketing Optimization, and Tactical Implementation
Box 171322 Boston, Massachusetts 02116 Tel: 617-292-7101
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106
About Derby Management
Derby Management was formed in 1990. Since then we have worked with approximately 600
clients. Our firm focuses on four competencies:
1.
Strategic and Business Planning Coaching
We provide senior management with extensive strategic and tactical skills resulting in the creation of
operating business plans used internally as planning guides and externally as fundraising vehicles.
Specializing in the venture capital and private equity communities, Derby Management has been the
architect of numerous fundraising campaigns totaling more than $840 million with approximately 55
of its clients.
While the primary focus of the firm is working directly with entrepreneurial starts ups, emerging
growth companies and established corporations, Derby Management has provided extensive strategic
planning and fundraising coaching services for numbers of Boston-based venture capital firms and
deal-related transaction service providers.
2.
Sales and Marketing Optimization
Derby Management provides services in sales and marketing planning and execution. With a strong
focus on reducing sales cycles and increasing sales and marketing productivity, we furnish detailed
hands-on tactical plans in sales channels analysis, objectives and quota assignments, forecasting,
compensation planning and actionable events. We also provide extensive marketing planning and
market research.
3.
Financial Planning and Fundraising
We have played an active role in creating financial plans, establishing controls and procedures and
providing interim CFO management for many clients. We have taken a leadership role in facilitating
and building many fundraising campaigns totaling over $840 million for a variety of companies ranging
from entrepreneurial start-ups searching for Series A venture capital to established companies who
are seeking expansion capital.
4.
Senior Management Coaching
We provide extensive one-on-one and one-on-team direct coaching to our clients’ senior managers.
These services provide the senior managers with skills in management development internally and
externally with directors, mentoring capabilities, conflict resolution skills and continuous guidance in
other management skills necessary to create successful CEOs. From time to time, these services
evolve into situations where we assume direct assignments in portfolio companies as interim CEOs,
Vice Presidents of Operations and Vice Presidents of Sales.
