Interim Guidance for Businesses and Employers to Plan and Respond to
Coronavirus Disease 2019 (COVID-19), February 2020
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o Ensure the plan is flexible and involve your employees in developing and reviewing your
plan.
o Conduct a focused discussion or exercise using your plan, to find out ahead of time
whether the plan has gaps or problems that need to be corrected.
o Share your plan with employees and explain what human resources policies, workplace
and leave flexibilities, and pay and benefits will be available to them.
o Share best practices with other businesses in your communities (especially those in your
supply chain), chambers of commerce and associations to improve community response
efforts.
Recommendations for an infectious disease outbreak response plan:
Identify possible work-related exposure and health risks to your employees. OSHA has more information
on how to protect workers from potential exposures to COVID-19.
Review human resources policies to make sure that policies and practices are consistent with public
health recommendations and are consistent with existing state and federal workplace laws (for more
information on employer responsibilities, visit the Department of Labor’s and the Equal Employment
Opportunity Commission’s websites).
Explore whether you can establish policies and practices, such as flexible worksites (e.g., telecommuting)
and flexible work hours (e.g., staggered shifts), to increase the physical distance among employees and
between employees and others if state and local health authorities recommend the use of social
distancing strategies. For employees who are able to telework, supervisors should encourage employees
to telework instead of coming into the workplace until symptoms are completely resolved. Ensure that
you have the information technology and infrastructure needed to support multiple employees who may
be able to work from home.
Identify essential business functions, essential jobs or roles, and critical elements within your supply
chains (e.g., raw materials, suppliers, subcontractor services/products and logistics) required to maintain
business operations. Plan for how your business will operate if there is increasing absenteeism or these
supply chains are interrupted.
Set up authorities, triggers and procedures for activating and terminating the company’s infectious
disease outbreak response plan, altering business operations (e.g., possibly changing or closing
operations in affected areas) and transferring business knowledge to key employees. Work closely with
your local health officials to identify these triggers.
Plan to minimize exposure between employees and also between employees and the public, if public
health officials call for social distancing.
Establish a process to communicate information to employees and business partners on your infectious
disease outbreak response plans and latest COVID-19 information. Anticipate employee fear, anxiety,
rumors and misinformation, and plan communications accordingly.
In some communities, early childhood programs and K-12 schools may be dismissed, particularly if
COVID-19 worsens. Determine how you will operate if absenteeism spikes from increases in sick
employees, those who stay home to care for sick family members, and those who must stay home to
watch their children if dismissed from school. Businesses and other employers should prepare to institute
flexible workplace and leave policies for these employees.