Real Estate Licensing
Course Information
In completing the CPP40307 Certicate IV in Property Services
(Real Estate) you must demonstrate competency in the 21 units
summarised below.
Business Management
BSBRKG304B Maintain business records
This unit describes the performance outcomes, skills and knowledge
necessary to maintain the records of a business in proper order on a day to
day basis. At the time of endorsement, there were no licensing, legislative,
regulatory or certication requirements applying to this unit.
BSBSBM406A Manage nances
This unit describes the performance outcomes, skills and knowledge
necessary to implement, monitor and review strategies for the ongoing
management of the nances of a small business. It also includes the daily
and ongoing nancial management of a small business and any specic
legal requirements that may apply to its management.
CPPDSM4006A Establish and manage agency trust accounts
This unit of competency species the outcomes required to establish
and manage trust accounts in an agency context. It includes reviewing
agency accounts in order to comply with trust accounting requirements,
establishing and managing trust accounts, maintaining appropriate
records of trust transactions, and monitoring and reviewing trust accounts.
BSBLED401A Develop teams and individuals
This unit describes the performance outcomes, skills and knowledge
required to determine individual and team development needs and to
facilitate the development of the workgroup. Learned skills will be applied
to meet team objectives.
CPPDSM4009B Interpret legislation to complete agency work
This unit of competency species the outcomes necessary to source
and interpret legislation that aects real estate operations. It includes
identifying and applying statutory interpretation techniques, identifying
and tracking changes to relevant legislation and industry codes of conduct
and the maintenance of appropriate records.
CPPDSM4015B Minimise agency and consumer risk
This unit of competency species the outcomes required to minimise risk
to all aspects of agency business and to consumers. It includes identifying
potential risks to the agency and its clients, analysing the causes and
potential impact of risks, and the implementation of agency policies and
procedures in order to minimise risks to the agency and consumers.
Property Services
CPPDSM4005A Establish and build client-agency relationships
This unit of competency species the outcomes required to establish,
maintain and expand agency-client relationships to support the attainment
of core agency business goals. It includes communicating eectively
with clients, implementing the agency’s approach to client service and
agency-client relationship management strategies, implementing personal
marketing strategies, and building ongoing relationships with clients.
CPPDSM4056A Manage conict and disputes in the property industry
This unit of competency species the outcomes required to use
communication techniques to manage and resolve conict and disputes
in the property industry. It requires the ability to assess conict or dispute
situations, accurately receive and relay information, adapt interpersonal
styles and techniques to varying social and cultural environments, and
evaluate responses.
CPPDSM4003A Appraise property
This unit of competency species the outcomes required to appraise
the sale price range or rental value of all forms of property for listing
purposes in line with client instructions, agency practice and legislative
requirements. It includes researching the property, selecting appropriate
methods to appraise the sale price range or rental value of property and
preparing reports on the property appraisal. It does not address the formal
valuation of property.
CPPDSM4017A Negotiate eectively in property transactions
This unit of competency species the outcomes required to manage
eective negotiations in relation to the sale, lease or management of
property. It includes establishing the needs and expectations of relevant
parties, negotiating to achieve desired outcomes and managing potential
and real disputes between parties.
Property Management
CPPDSM4011A List property for lease
This unit of competency species the outcomes required to list all types
of property and businesses for lease. It includes implementing procedures
for promoting an agency’s property management services, establishing
client requirements, planning and delivering property listing presentations,
nalising listings for the lease of property, and recording and acting on
client instructions. This unit does not address listings for property sales
or the actual marketing or lease or the property under an agency contract.
CPPDSM4013A Market property for lease
This unit of competency species the outcomes required to market all
types of property and businesses for lease. It includes planning, developing
a marketing plan, preparing marketing materials, implementing marketing
activities, and reviewing and reporting on marketing plans and activities.
CPPDSM4010A Lease property
This unit of competency species the outcomes required to administer
the leasing of all types of property. It includes screening tenant enquiries,
conducting inspections, obtaining and reviewing tenancy applications,
completing tenancy agreements or lease documentation, placing tenants
in properties, and recording tenancy arrangements.
CPPDSM4016A Monitor and manage lease or tenancy agreement
This unit of competency species the outcomes required to manage
properties during the term of leases or tenancy agreements. It includes
implementing the conditions of leases and tenancy agreements,
responding to requests from tenants and landlords and managing the
renewal and termination of leases and tenancy agreements.
CPPDSM4049A Implement maintenance plan for managed properties
This unit of competency species the outcomes required to develop
and implement a maintenance plan for all types of managed properties.
It includes determining property maintenance requirements, establishing
aproperty maintenance plan, establishing and maintaining a key register,
monitoring the security of managed properties and implementing and
reviewing the property maintenance plan.
CPPDSM4020A Present at tribunals
This unit of competency species the outcomes required to appear
eectively before a tribunal. It includes preparing for tribunal hearings,
using appropriate tribunal etiquette, acting as a witness, participating in
conciliation hearings and presenting a case.
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