Citi® Government Travel Card Cardholder Guide

Citi

Government

Travel Card

Cardholder Guide

Citi Commercial Cards

Government Services

Welcome to the

Citi Government Travel

Card Program

Ofcial Government Travel has

just become easier with the Citi

Government Travel Card.

Since 1812, Citi has been serving

customers with innovative

banking and nancial solutions. In

the credit card industry, Citi has

set the standard for the world.

We have combined our vast

experience in worldwide

travel card management and

unparalleled technological

expertise to develop a exible

and convenient purchasing

and payment tool. Your Citi

Government Travel Card makes

it easy for you to purchase travel

and travel-related services,

reduces the need to carry cash

and assists you with record

keeping.

If you have any emergency

situations, you can contact us

toll-free 24 hours a day seven

days a week. In addition, you

should reach out to your AOPC

to nd out if there are specic

procedures that you should

follow during an emergency

situation.

Cardholders benet from:

Worldwide acceptance

The Citi Government Travel

Card is accepted at 27 million

merchant locations and

1,500,000 ATMs worldwide.

Exceptional dedicated customer

services, wherever you are.

Our Customer Service Center

is committed to satisfying the

needs of all Citi Government

Travel Cardholders. Inside the

U.S., simply call us toll- free at

1-800-790-7206, 24 hours a day,

seven days a week, every day of

the year. Outside the U.S., call

collect at 904-954-7850.

We are here to answer your

questions and provide the

assistance you need. This guide

presents basic procedures and

rules for card usage. Should

you have questions that are not

answered in this guide, contact

your Agency/Organization

Program Coordinator (A/OPC) or

Citi Customer Service Center.

Lost Luggage Insurance

As a Cardholder, you will receive

coverage for permanently lost,

stolen or damaged articles when

the carrier fare is charged to your

Citi Government Travel Card. This

coverage will be secondary to the

Common Carrier’s liability and

only for the amount not covered

by them.

For general information regarding

individually billed accounts, call

toll-free 1-800-586-8458.

If calling from outside the U.S.,

call collect at 1-804-673-1164.

For centrally billed accounts,

please call 1-800-790-7206.

If you are outside the U.S., call

Citi collect at 1-904-954-7850.

Travel Accident Insurance

In addition, as a Cardholder, you

are insured against accidental

loss of life, limb, sight, speech

or hearing while riding as

a passenger in, entering or

exiting any licensed common

carrier, provided the entire cost

of the passenger fare(s), less

redeemable certicates, vouchers

or coupons, has been charged to

your Citi Government Travel Card.

For more information regarding

this policy or to le a claim, call

1-800-418-1515.

Key Responsibilities

As a Cardholder, you have a

number of responsibilities. It

is important to understand

these responsibilities. You are

responsible for understanding

your Agency/Organization’s

policies and procedures

regarding the denition of

ofcial Government Travel and

the denition of authorized

purchases as they relate to

ofcial Government Travel.

You are responsible for keeping •

your account information,

such as addresses and phone

numbers, up to date.

You are responsible for using •

the Citi Government Travel

Card only for purchases that

comply with these policies.

If you have an Individually •

Billed Account, you are

personally responsible for

paying all charges and fees

and reconciling your account.

You will receive an Account

Statement after the close of

each billing cycle; it must be

paid in full by the due date.

If you have a Centrally •

Billed Account, the Agency/

Organization is responsible

for payment of charges for

ofcial travel-related products

and services as specied in its

policy.

You are also responsible for •

complying with the terms and

conditions of the Travel Card

Cardholder Account Agreement

that you received with your Citi

Government Travel Card.

Authorized Use

Your card has been embossed

with your name on it. It is for

your use only. No other member

of your family, ofce or Agency/

Organization is authorized to

use it. In addition, your card can

be used only for ofcial Agency/

Organization travel and travel-

related expenses. These include

the following:

Air and Rail (insert space)•

Tickets

Transportation Services•

Lodging•

Automobile Rental•

Food Service Establishments•

Fuel•

ATM Access, if authorized•

Authorization Controls

Authorization controls provide

your Agency/Organization with

the ability to control how and

where you use your card. Your

card may have the following

controls:

Per transaction dollar limit: The

amount you are authorized to

spend on a single purchase. A

purchase may consist of a single

item or the total value of all items

you purchase at one time.

Daily transaction limit:

The number of transactions

that can be authorized during

any given day.

Card usage by Merchant

Category Code (MCC): A code

assigned to a group of merchants

offering similar products and

services. You may be restricted

from using your card at certain

types of merchant establishments

and to specic dollar limits.

ATM Usage

Using your Citi Government

Travel Card for cash access at

ATMs, if you are authorized

to do so, is another important

convenience of the card.

Whenever you need cash for

ofcial business, you may go to

any ATM displaying the CIRRUS

or Visa logo. You may also use

your card at ATMs in all Citi

branch locations.

Using your card at non-Citi ATMs,

however, may result in an access

surcharge. If you use your card

in this manner, be sure to record

the amount of the surcharge and

identify the surcharge in your

reimbursement request.

To locate an ATM in a particular

area, consult the Visa Website

or the MasterCard

Website,

depending on the card you

carry, at www.visa.com or www.

mastercard.com. Or, you may call

1-800-CITI-ATM or check the Citi

Web site at www.citibank.com.

To use your card at an ATM, you

will need a Personal Identication

Number (PIN). For security

reasons, this will be issued to you

in a separate mailing. Memorize

your PIN and keep it in a safe

place, separate from the card. To

obtain cash, insert your card in

the ATM’s card reader and follow

the prompts. A cash advance fee

will be assessed.

Restrictions on ATM

transactions: Limits on the

number and dollar amount of

transactions may be restricted.

Consult your A/OPC to learn

more about these controls.

Traveler’s Checks

Your A/OPC may provide you

with traveler’s checks, which

you can use at merchants and

nancial institutions worldwide.

Citi can support the following

foreign denominated traveler’s

checks: Euros, Canadian dollars,

British pounds, Australian dollars

and Japanese yen. Checks are

provided in prepackaged sets. In

most cases, they can be replaced

within 24 hours if they are lost

or stolen by calling 1-800-645-

6556. Outside the U.S., call

collect at 813-623-1709.

Verifying Receipt of Your

Card

You will receive an inactive card

(i.e., a card not yet ready for use)

which is indicated by the sticker

on the card. We request that you

verify receipt of this card as soon

as you receive it. Simply call the

telephone number on the sticker

when you receive the card and

follow the instructions. Once this

process is completed, your card

is veried and will be ready for

use upon the date determined by

your agency.

Reporting Lost or Stolen

Cards

Should you lose your card, realize

that it has been stolen or notice

a fraudulent charge on your

Account Statement, notify your

A/OPC and Citi immediately. To

reach the Citi Customer Service

Center, call 1-800-790-7206,

24 hours a day, seven days a

week, every day of the year. If

you are outside the U.S., call Citi

collect at 904-954-7850. After

you report a lost or stolen card,

Citi will send you a letter. Follow

the instructions in that letter.

Cards that have been reported

lost or stolen are blocked

immediately from usage. If

unauthorized transactions appear

on your Account Statement, you

should contact the Citi Customer

Service Center.

Ordering Replacement

Cards

If your card becomes worn out,

damaged or defective in any

way, contact the Citi Customer

Service Center to request a

replacement card. In the U.S.,

please call 1-800-790-7206.

Outside the U.S., call Citi collect

at 904-954-7850.

Account Statement

If you have an Individually Billed

Account, a paper statement

will be mailed or an electronic

Account Statement will be

available within ve business

days of the end of each billing

cycle. The Account Statement

will show all transactions that

were posted during the billing

cycle. You are required to review

the statement to verify that you

made all the charges and that

they are correct. You must pay

the full amount by the due date

shown on the statement.

If you have a Centrally Billed

Account, you will receive an

Account Statement for use in

verifying your charges. The

Account Statement is for your

reference and is not an invoice.

A sample Account Statement

is shown below. It is important

to familiarize yourself with its

details. The Account Statement

includes:

A. Invoice Date

B. Cardholder’s Name and

Address

C. Amount Due in total dollars

D. Citi Customer Service Center

toll-free and collect telephone

numbers

E. Citi Customer Service Center

address

F. Foreign Conversion Rate (if

applicable)

* Information about transaction disputes

is shown on the reverse side of the

statement.

{

Foreign Currency

Conversion

If you make charges to your

Citi Government Travel Card

in a foreign currency, your

transaction will be posted

and shown on your Account

Statement in U.S. dollars. The

Bank will pass along all charges

assessed by the bankcard

associations. The total foreign

currency transaction fee

will either be added to, and

integrated with, the applicable

currency conversion rate or

added to, and integrated with,

the posted transaction amount.

The CitiDirect

Card

Management System

(CCMS)

Through the CitiDirect

Card

Management System, Citibank’s

Web-based electronic delivery

system, designated Cardholders

can access account and other

card-related information online.

Check with your A/OPC to see if

the CCMS is available to you and

to obtain detailed instructions for

using this feature.

Use the login screen to access

the system. During your rst use,

you will be asked to input a user

name and password. Once you

have established your password,

you can use CCMS to view

Account Statements, review and

inquire about transaction details

and initiate the dispute resolution

process. If you are designated

to do so, you may also order

traveler’s checks.

Paying Your Account

Citi offers the convenience of

four payment methods:

Online Payments via Card State-

ment and Payment System

(CSP)

You can make a payment to your

individually billed travel card

account using Card Statement

and Payment System (CSP). You

can set up CSP to “remember”

your account details, making it

easy to make payments monthly

with just a few clicks. You can use

an account you may have with a

U.S. nancial institution.

Check payments

You can mail a check using the

payment coupon and window

envelope sent with your

statement. Citi will post the

payment within two business

days after it has been received.

Wire payments

Please contact your nancial

institution to initiate a wire

payment to Citi. Payments made

by 1:00 PM ET will post the same

business day. If made after

1:00 PM ET, the payment will

be posted the following

business day.

Payments through your

Personal Computer (PC)

You may use a third-party

PC-banking system to pay your

account. Because Citi does not

control these bill-paying services,

payments made this way cannot

be guaranteed to post within

two business days. Individual

bill/individual liability account

holders may also pay through the

online statements system.

Resolving Transaction

Disputes

You are responsible for initiating

the dispute resolution process

if your Account Statement lists

charges which are:

Unauthorized•

Incorrect•

For merchandise that has not •

been received

For returned merchandise•

You should also initiate the

process if your Account

Statement incorrectly lists a

credit as a charge or if a credit,

for which you have been issued

a credit slip, is not shown. To

begin the dispute resolution

process, complete a Cardholder

Dispute Form. You can obtain the

form through the Citi Customer

Service Center, through your A/

OPC, or at www.citimanager.com

You can mail your form to:

Citi

PO Box 6125

Sioux Falls, SD 57117

Or fax to: 605-357-2019

You must return the form to Citi

within 60 days of the disputed

Account Statement. If you do not

submit the form within this time

frame, you may be responsible

for payment of the charges.

You are not responsible for

payment of any disputed amount

while Citi is researching the

dispute. However, you must still

pay the amount of the bill that is

not in dispute status.

For more information about

resolving disputes, call the Citi

Customer Service Center at

1-800-790-7206. Outside the U.S.,

call collect at 904-954-7850.

Suspension/Cancellation

Procedures

Citi may begin the process to

suspend your account if it is

past due. Your account will be

considered delinquent if payment

for the undisputed principal

amount has not been received

45 calendar days from the

closing date on the billing

statement in which the charge

appeared. You will receive

notication from Citi requesting

payment of the undisputed past

due amount. If payment has

not been received 55 calendar

days from the closing date, your

Agency/Organization and you will

be notied that the suspension

process will be initiated. You, and

your Agency/Organization will

be notied of a point of contact

to assist in resolving the past

due account. If payment for the

undisputed principal amount has

not been received 61 calendar

days from the closing date,

your account will be suspended,

unless otherwise directed by

your Agency/Organization. Your

Agency/Organization or the GSA

Contracting Ofcer has the right

to suspend your account for any

reason. Upon payment of the

undisputed principal amount

to Citi, your account will be

reactivated. Your card or account

may be cancelled if:

Your card is used for •

unauthorized purposes and

Citi has your Agency/

Organization’s permission.

Your account is past due •

for the undisputed amounts

120 calendar days past the

closing date and all suspension

procedures have been met

by Citi.

Your account has been •

suspended two times during a

12-month period for undisputed

amounts and is again past due.

Your account has been paid •

with checks returned by

your nancial institution for

insufcient funds (NSF) two

or more times in a 12-month

period.

Your Agency/Organization and •

you will be notied that the

cancellation process will be

initiated.

If payment for the undisputed

principal amount has not been

received 131 calendar days from

the closing date, your card or

account will be cancelled unless

otherwise directed by your

Agency/Organization. In the

event of cancellation, you must

still pay all undisputed amounts

due to Citi under the terms of the

Travel Card Cardholder Account

Agreement. Your account

information may be reported to

credit reporting agencies if your

account is cancelled.

Also, you must return your card

upon request to your Agency/

Organization. Please be aware

that use of your card or account

after its cancellation will be

considered fraudulent and may

cause Citi to take legal action

against you. Citi may reinstate

cancelled accounts upon payment

of the undisputed principal

amount and late fee. The late fee

will be assessed when payment

for the full undisputed charges

identied on the monthly

Statement of Account is not

remitted within two billing cycles

plus 15 days past the statement

closing date on the Statement

of Account in which the charge

rst appeared. If the Account

is subject to split disbursement

and your Agency/Organization

noties Citi that payment delay

was caused by your Agency/

Organization and not the

cardholder, then the late fee

will be assessed if full payment

is not received within 30 days

after the government notication

to Citi of such payment error.

The late fee is 2.5% per billing

cycle until payment is received

by Citi. Citi may conduct a

creditworthiness check on you

prior to reinstating your cancelled

account. A reinstatement fee

may be charged to you upon

reinstatement.

Citi Customer Service Center toll-

free number: 1-800-790-7206.

Outside the U.S., call collect at

1-904-954-7850.

Available 24 hours a day, seven

days a week, every day of the

ye ar.

Index

Welcome 1

Cardholder Benets 2

Lost Luggage Insurance 2

Travel Accident Insurance 3

Key Responsibilities 4

Authorized Use 5

Authorization Controls 6

ATM Usage 6

Traveler’s Checks 8

Verifying Receipt of

Your Card 8

Reporting Lost or

Stolen Cards 9

Ordering Replacement

Cards 9

Account Statement 10

Foreign Currency

Conversion 12

CitiDirect Card Management

System (CCMS) 13

Paying Your Account 13

Resolving Transaction

Disputes 15

Suspension/Cancellation

Procedures 16

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