Zoiper 5 User guide

Zoiper 5 user guide 1 of 57

John Smith

15Jeff Groves

Casey Stoner

Andrea Stella

Marco Minneman

Catherin Stone

Multiparty Chat

Find a contact...

[email protected]

Contacts

All

Recent

FavoritesOnline

Hey, John! What’s up? How have you’ve been?

10:46

Hey there!

That vacation looked awesome from the pictures you posted!|

10:45

2016-03-08

John Smith

Zoiper5

Call Video call

Zoiper 5 User guide

Date of issue: July 2018

Version: 1.07

Zoiper 5 user guide 2 of 57

DOWNLOAD AND INSTALL ............................................................... 4

ACTIVATION ................................................................................................ 8

Online activation ........................................................................... 8

  Oineactivation .........................................................................11

Silent Installers for mass deployments ...............................11

Activation errors .......................................................................... 12

Network access and Zoiper .........................................................13

 Conguremicrophoneandspeaker .......................................16

Main Interface ...................................................................................19

Top bar ............................................................................................19

Default account ...........................................................................19

Account status .............................................................................19

Search .............................................................................................. 20

Dial pad ..........................................................................................20

 Bottombar ..........................................................................................21

Presence status ............................................................................21

Voicemail ........................................................................................ 21

Audio control ...............................................................................21

Call automation settings ..........................................................22

Error messages ............................................................................22

Conversation window ....................................................................23

Top part ..........................................................................................24

Middle part ....................................................................................26

Bottom part ................................................................................... 26

 Compactwindow .............................................................................27

Hang-up buttons ........................................................................27

In Call menu ..................................................................................27

SETTINGS .................................................................................................... 28

Accounts ...............................................................................................29

SIP Accounts ...............................................................................30

SIP Credentials ....................................................................30

Optional SIP Credentials .................................................30

Features .................................................................................31

Number rewriting ..............................................................32

   Pre-conguredextensions .............................................32

Compatibility modes ........................................................33

Network related .................................................................. 34

Audio and Video codecs .................................................35

IAX Accounts ..............................................................................36

IAX Credentials .................................................................... 36

Features .................................................................................36

   Pre-conguredextensions .............................................37

Compatibility modes ........................................................37

Network related .................................................................. 37

Tableofcontents

Zoiper 5 user guide 3 of 57

CONTACTS .................................................................................................. 38

LDAP / Active Directory ...............................................................39

 Outlook/Exchange ........................................................................40

MEDIA .........................................................................................................41

Audio ......................................................................................................41

Audio device selection ..............................................................41

  ExternalHeadset/Headsetintegration .............................42

  Extrafeatures ................................................................................ 42

Play sounds ...................................................................................42

Video ......................................................................................................43

GUI ...........................................................................................................44

Theme ....................................................................................................44

Skin ...................................................................................................44

Language .............................................................................................. 44

LookandFeel .....................................................................................45

Behaviour .......................................................................................45

  Showpop-upnoticationswhen .........................................45

FEATURES ...................................................................................................46

 Calls .........................................................................................................46

 Automation .........................................................................................47

General options ...........................................................................47

Integration options ....................................................................47

Call events options ..................................................................... 48

Event rules .....................................................................................48

 Lockdown&Provisioning ...........................................................49

Advanced ..............................................................................................50

  Help/About .................................................................................51

Tableofcontents

This User Guide is intended to demonstrate typical uses and features of the Zoiper 5 PRO application. It is up to the

user of this manual to decide whether the information herein is applicable to the IP-based network on which they

want to run the application.

SecuraxEOODandanypersoninvolvedinthecreationofthisUserGuidedonotprovideandherebyexpressly

disclaimanyrepresentations,warranties,conditions,endorsementsorguaranteesofanykind(expressofimplied),

includingwithoutlimitationforquality,performance,resultsortnessforaparticularpurpose,asregardsthe

contents and quality of this User Guide and the Zoiper 5 PRO application, and will in no case be held responsible

for any direct, incidental, indirect or other damage or loss that may result from the use thereof.

Zoiper 5 user guide 4 of 57

2. Next,gotoyourDownloadsfolderand

ndtheZoiper5installer,doubleclickto

executeit.

3. Avericationprompt

window will appear, click

“Yes” in order to run the

installer application. If an

administrator password

pop-up comes up, enter

your admin password to

authorize Windows to run

the installer.

1. After the download prompt appears, save

theleandwaitforittobedownloaded

successfully.

DownloadandInstall

Zoiper 5 user guide 5 of 57

4. The Zoiper 5 installer will

start, click “Next” on the

rstscreenoftheSetup

wizard

5. Read the license

agreement and click

“Next” after marking

“Iacceptthe

agreement”.

6. Select which components

to be included.

DownloadandInstall

Zoiper 5 user guide 6 of 57

DownloadandInstall

7. Select an installation

folder for Zoiper 5 (it is

best to keep the default

one).

8. Choose a Start Menu

folder.

9. Select which users should

be able to use the new

Zoiper 5 application.

Zoiper 5 user guide 7 of 57

DownloadandInstall

10. The Setup is now ready

to begin the installation.

Click “Next” to continue

and install Zoiper 5 on

your computer.

11. Be patient while the

Zoiper 5 installation

nishes.

12. Once you see this

screen, the installation is

complete. Click “Finish” to

launchZoiper5andexit

the Installer.

Zoiper 5 user guide 8 of 57

Activation

Onlineactivation

OnrststartofZoiper5,you’llbegreetedwithascreenandafewoptions:

• Activate your Premium license

• Learn more about Premium

• Continue as a Free user

These are all valid options, depending on

your setup and rather if you have purchased

a Zoiper 5 license or have been given a demo

onetotestitinyourspecicenvironment.

Zoiper 5 user guide 9 of 57

Let’sstartwiththe

rstoption–“Activate

your Premium

license”.

Activation

After entering your

credentials into the

respective input

elds,youcan

click “ACTIVATE

ONLINE”.

Next,Zoiper5willseamlesslytransitionyoufromtheActivationwizardtowardstheAccount

creationwizard,whereyou’llhavetosetupaSIPoranIAXaccount,whichisnecessarytouse

Zoiper5intherstplace.

Byclickingthebutton,you’llstarttheActivationwizardthat’sbuiltinintoZoiper5.

Onthenextscreenyou’llbeaskedtoenteryourActivationcredentials,theseincludea

UsernameandaPassword.PleasenotethatthesearenotyourVoIP(PBX)accountcredentials,

butrathertheoneseitherreceivedbyyoufromourautomatedsystemafteryou’vemadea

purchase, or have been manually sent to you from one of our agents for testing purposes.

Zoiper 5 user guide 10 of 57

The rest of the Account

creation wizard is straight

forward–youjusthaveto

follow the steps, there are

hints provided for each and

every step of the way on the

main screen.

Activation

Afterthewizardhasfoundtheproperprotocol(s)foryouraccount,you’llbegreetedwitha

similarscreentothefollowing:

Then you click the “NEXT”button,andtheautomatedaudio/videowizardwillstart,oncethisis

complete, you are ready to start using Zoiper 5! Congrats!

Youcanndanentirestepbystepguidefortheaudio/videocongurationwizardatpage16

of this user guide, or simply by clicking here.

Zoiper 5 user guide 11 of 57

Oineactivation

IfyourcomputerisnotconnectedtotheInternetorarewallisblockingaccesstoourlicensing

server,the“Activateoine”-buttoncanbeused.Clickingonthebuttonwillgeneratealethat

contains some details that are unique for your computer and the version of Zoiper that you are

tryingtoregister.Thelenamecontainsthenameofyourcomputer.Itwilllooklikethis:

COMPUTERNAME.certicate

ItcanbefoundintheZoiperCerticatesfolder.

IfduringtheinstallationofZoiper,youhavechosentoinstallitfor“allusers”,thecerticate

folder location will typically be C:\ProgramData\Zoiper5\

If during the installation of Zoiper, you have chosen to install it for “the current user only”, the

certicatefolderlocationwilltypicallybe%USERPROFILE%\AppData\Roaming\Zoiper5

Zoiper<ComputerName>.certicateisthelethatshouldbesentto[email protected]

Please open your mail client and press the “Compose new mail” button.

Addressthenewmailto[email protected]andattachtheCOMPUTERNAME.certicate

le.

Youwillreceiveacerticatelebymailinreturn.Pleasemakesurethatyouaresavingitnamed:

certicate

Noleextensionisneeded.

KeepinmindthatbydefaultWindowshidestheknownleextensionsandthereisahigh

possibilitythatyourWindowsautomaticallyputsaleextensiontothecerticatelewhile

saving it.

Pleaserightclickonthatleandchoose“Properties”.Youwillseethefulllenameinthe

Propertieswindow.Youmightneedtoremovetheextensiontomakeitwork.

Thisle(certicate)shouldbeplacedinthefolderyougotCOMPUTERNAME.certicatefrom.

(C:\ProgramData\Zoiper5\or%USERPROFILE%\AppData\Roaming\Zoiper5)

Restart the phone, it should now be activated.

SILENT INSTALLERS FOR MASS DEPLOYMENTS

If you would like to install Zoiper 5 without the need for user interaction, but with a progress

indicator,usethesecommandlineoptionstotheZoiper5installer.(Youwillneedtoadjustthe

namebasedontheinstalleryouareusing).

JustopencommandpromptandenterthepathofyourZoiper5downloadedinstallerleand

includethefollowingparameters:

“Zoiper5_Installer_v5.2.10.exe”--modeunattended--unattendedmodeuiminimal

Zoiper 5 user guide 12 of 57

PleaseconrmthatZoiper

can accept incoming

network connections.

Activation errors

In case the username and or password is incorrect, an error message will be shown, and the

application will prompt you about it. Please re-enter your username and password, and make

sure you are using the ones you have received initially from our automated email message, after

you’vepurchasedZoiper5.Oraskyoursystemadministratortohelpyououtwiththeactivation

and/oractivationcredentials.

Zoiper 5 user guide 13 of 57

NETWORK ACCESS AND ZOIPER

If you want to check at a later stage if Zoiper 5 is

allowed access to the network, you need to check

youroperatingsystem’srewallsettings.Youcan

dothatbyfollowingthisquicktutorial:

Click the Windows menu button on your

Activation

WINDOWS 10

Therstthingyouneedtodo

is to open Control Panel.

There are several ways how to

do it, but here we have listed

the quickest and easiest.

Zoiper 5 user guide 14 of 57

task bar or the Windows button on your keyboard. Type in Control Panel to search for it. The

application will be showed automatically, once you even start typing.

Click on it to open the Control Panel.

Once you do that, you will be presented with the Control Panel window.

Activation

Zoiper 5 user guide 15 of 57

Fromhereyoushouldndthe“AllowanapporfeaturethroughWindowsFirewall”onthetop

left of the window. Click on it to open the advanced options. Be careful with the settings, these

controlallyourapplications’networkaccess.

Once presented with this window, you can scroll all the way down, since the applications are

automaticallyorderbyname.Zoipershouldbeatthebottomofthelist:

Fromhereyoucanadjustif

Zoiper will work on Private or

Public networks, depending

on your preferences. If both

checkmarks are not ticked,

Zoiper will not work since

the network access will be

restricted by the Windows

Firewall.

Tochangethecheckboxes,

Windows will ask you for

administrator privileges. If

you do not have access, you

should contact your system

administrator to help you out.

Once the Control Panel window

is open, go to System and

Security option and open it.

You will be presented with the

SystemandSecuritysection:

Here click on Windows

Firewall.

You will be presented with the

Firewallsettingswindow:

Activation

Zoiper 5 user guide 16 of 57

Zoiper comes with a built-

in Audio wizard for easy

congurationofyour

microphone and speaker. This

wizard is displayed once you

have started Zoiper for the

rsttime.Ifyouwouldliketo

testorchangeyouraudio/

video settings later, you can

do this from the Settings

menu.

The wizard is pretty

straightforward,justfollowthe

steps one by one. Zoiper will

congureyourSpeakersrst.

Click on the

“Start test”–button.

Audio-Video wizard

Zoiper 5 user guide 17 of 57

Ifyourspeakersareconguredand

connected properly, you should hear

a ringing sound. If you do, please click

on the “Yes” button and move on to

the Microphone step.

If no ringing sound was heard,

please make sure your speakers are

connected properly and powered on

and if needed, change the selected

audio device from the drop-down

menutoadierentoneandtryagain

by clicking on the “No” button.

Click on the “Start test”

button to start the

Microphone check.

If the selected microphone is

connected properly, you should

see the volume meter move when

speaking into the microphone.

If the volume meter is not moving,

please check your cabling and make

sure the proper audio device is

selected in the Device drop-down

menu.

Once the microphone and speaker are

conguredproperly,clickonthe“Yes”

button to move on to the camera

congurationscreen.

Audio-Video wizard

Zoiper 5 user guide 18 of 57

The camera test screen will appear.

Click “Start test“ to continue with the

wizard.

Please select from the drop-down

menu the proper camera device to use.

Toconrmthatyourvideocapture

device is working, click on “Yes”. If no

video appears, please make sure that

your camera and camera drivers are

properlyinstalledandconguredin

MS Windows.

Clicking the “Yes”buttonwillconrm

and close the Audio/Video Wizard.

Audio-Video wizard

Zoiper 5 user guide 19 of 57

Interface

DEFAULT ACCOUNT

From this drop-down menu

you can choose which account

to be your default one. That

means that if you have chosen

f.ex.Account1asdefault,

all your outgoing calls and

messages will be initiated

from it.

ACCOUNT STATUS

To the left of the account

name, you can see the

Account status icon,

representing if the account

has been Registered

(checkmark),Notregistered

(dark X)orifitiscurrently

registering(animatedcircle).

Clicking to the right of the

Default account is the Settings

menu button . From it, you

will be presented with the

main Settings menu in Zoiper

5. We will get to that later in

this manual.

Zoiper 5 is designed to make communications easier and more

intuitive. It is a powerful tool that combines voice, video and

instant messaging in one.

ThescreenthatyouseethersttimewhenZoiper5isstarted.

From here you can see the most important functions in Zoiper.

TOP BAR

Zoiper 5 user guide 20 of 57

A search may be made for

phonenumbers/extensions,

digits or letters for names

ofcontacts.Forexample,

the overview image shows a

search for one name of the

contact John.

Typinginjusttherstsyllable

(i.e.‘Jo’)isenoughtoinstantly

bring all results that contain

this sequence of letters. With

each letter typed, the search

is narrowed down to the right

contact. You do not need to

typetheentirename:clickon

the chosen contact when the

resultsarelteredouttojust

afew–givethecontactacall

by clicking on the call button,

or start a chat session using

the functional buttons.

RightbelowtheDefaultaccount,youcannd

theSearcheld,whichlookslikethisifclicked

on(i.e.active):

TheSearcheldcouldbeusedto-diala

number,thatyouhaveenteredinthiseld;

search for a name, number, company, or any

othereldfoundinthecontactentryitself.

PleasenotethattheSearcheldcanbeused

to look for a contact through your entire

Contactslist.Thus,asearchispossiblein:

Native Zoiper contacts (added manually);

• Windowscontacts;

• Outlookcontacts;

• LDAP;

• Google;

• XML;

• CSV(imported)

DIALPAD

With the dialpad, one can enter manually digits and signs, if

needed, and dial like that. Please note that with this dialpad,

youcan’tenterDTMFtones.

To enter DTMF tones,

you should use the

keypad found in the

active call window, as

shown here.

Interface

Zoiper 5 user guide 21 of 57

Interface/Bottombar

Onthebottomofthephone,youwillndafewbuttonsforquickaccesstothePresencestatus,

Voicemail,Volumecontrols,Callsettings,aswellaserrormessagenotications.

PRESENCE STATUS

This is the indicator of the online status for

yourcurrent(default)account.Thepeoplethat

have added you in their contact lists may view

your online status as well. Choose the status

that matches your activity best.

Changingthestatuswillaectallcongured

SIP and IAX accounts with the “publish

presence” option enabled in the account

advanced settings, listed under Features. When

in an active call, the status will automatically

VOICEMAIL

The second icon, being a “mail slip” indicates

voicemail messages. When you click on the

Voicemail message icon you will be presented

withthefollowingpop-up:

Here is the list of accounts that have been

setup. Once you click on one of these, you

wouldhavetoinputanextensionnumberfor

the Voicemail messages on one of your SIP or

IAX accounts.

AUDIO CONTROL

The third icon from left to right, i.e. the

“speaker” indicates the quick Audio controls.

Pressing the button will show a pop-up

containing the volume controls for the default

selected microphone and for the default

selected audio device.

From here, you can easily change the

volume of your default audio device, or the

microphone level of reception.be changed to “On the phone”.

Thereareafewoptionsforastatus

of your presence:

• Online

• Invisible

• Away

• Busy

• Oine

• Out to lunch

• On the phone

• Be right back

Zoiper 5 supports

Presence status

over the SIP SIMPLE

protocol, which is

required from your

oce’sPBXorVoIP

provider to use it.

Zoiper 5 user guide 22 of 57

CALL AUTOMATION

SETTINGS

The fourth button to the very

right, e.g. the Call automation

settings menu opens the Call

settings in Zoiper 5. From here

you can quickly access the

followingcalloptions:

• Enable/disableincoming

call handling

• Call forwarding options

• Auto answer

• Play sound on auto answer

• Keep settings after restart

When you enable incoming call

handling, you can see clearly

thatit’senabledthroughthe

interface, since the icon will be

changed to orange:

ERROR MESSAGES

Whenthere’sanerror

message, an indicator on the

bottom bar marked with an

exclamationmarkwillappear.

Clicking it will lead you to the

Zoiper 5 Settings menu, where

you can see further details

abouttheerror(s).

Interface/Bottombar

Zoiper 5 user guide 23 of 57

Interface/Conversation window

What we call the “Conversation window” is the portion of the screen to the right hand-side of

Zoiper’smainwindow,asshownbelow:

Zoiper 5 user guide 24 of 57

Youcanndthreeiconstotheright

• Favorite

• Delete

• Edit

Theseallowyouto(youguessedthatright)–

to add the selected contact into your Favorites

list, delete either the conversation history or

the conversation history and the contact itself,

or to edit the contact.

There are threedistinctsectionsintheconversationwindow:

TOP PART

If we focus on the top part of that window, there are a few directly noticeable buttons right

away–the“Call”and“Videocall”buttons.

Interface/Conversation window

Theseareeasytoreadandunderstand,except

one–iftheselectedcontacthasafewphone

numbers associated with it, once you click

on the “Call” button a small drop-down will

appear underneath where you can choose

which number to dial out.

The most important of these is

the Edit button found on the

right side (represented by the

pen-shapedicon):

Zoiper 5 user guide 25 of 57

Hereyoucanllupallthecontactdetails

necessary for the selected contact. You can

alsoaddasmanyadditionaleldsasyou’d

like,justclickonthe“Addanadditionaleld”

at the bottom of the screen.

To save the changes you can

either click the X button on

the top right, or out of the

Edit contact screen.

Interface/Conversation window

Zoiper 5 user guide 26 of 57

MIDDLE PART

In the middle part of Conversation history window, you

could see all necessary information for a selected contact.

Thisincludes:dateandtimestamps,chatmessages,missed,

received and not answered calls. Including additional details for

theseasshownbelow:

BOTTOM PART

At the bottom part of the

Conversation history window,

you can type a message to be

send either as a chat message

via the SIP SIMPLE protocol

associated with that account,

or as an SMS towards a cellu-

lar network connected phone

number.

There is also the emoticon button allowing you to send

emotes, and the send message button as well.

Interface/Conversation window

Zoiper 5 user guide 27 of 57

COMPACT WINDOW

If you prefer a more

minimalistic phone layout,

you can disable the chat

/historyfromopeningby

default by going to Settings >

Theme, then check the “Enable

compact mode” option.

When this option is enabled,

and a contact is selected, a

small menu will appear with a

Voice call, Video call, Chat and

Edit buttons.

The phone button will initiate

a call, the camera button

will initiate a video call, the

message one will open the

conversation history for that

contact and the pen-shaped

button allows to edit the

contact. Note that only the

Call button keeps the window

in its compact mode, the

otherswillextendZoiper5to

the right as in normal mode.

When multiple telephone

numbers are available for a

contact, a popup selection

menu will appear to select

the number to dial or send a

message to.

HANG

UP BUTTONS

When a call is active, the

active calls section will appear

showing the list of active calls.

A hang-up button will appear

nexttoeachcall.Youcanclick

the hang-up button to end

theactivecall.Ifit’sonlyan

incoming call, and you have

not answered yet, you can still

hang-up by doing the same.

IN CALL MENU

During an active call, a menu will appear with additional

optionssuchascallmute,speaker,keypad(DTMF),showcall

statistics,turncallrecordingon/o,startavideocall,callhold,

transferoraddacall(startaconferencecall).

When you have enabled Compact mode in Settings > GUI >

Theme,thein-callmenuwillappearverticallytotheright:

Click once the mute

button to disable

your microphone,

the button becomes

orange. Click it

again to enable the

microphone.

Zoiper 5 user guide 28 of 57

Settings

InZoiper5therearetwowayshowtoaccesstheSettingsmenu:

click the settings button ()totherightofthedefaultaccountinmainwindow,andclickonthe

phone-wrench button at the bottom of the main window. Here is a view of the main Settings

windowinZoiper5:

Tonavigatearoundthesettingsmenu,youcanjustclickonthetree-optionsmenutotheleft,

whichinturnwillopenthespecicsettingsoptionsfortheselectfunctiontotheright.

Zoiper 5 user guide 29 of 57

Accounts

If you have one or more accounts, you will see these listed to the left on the Accounts window:

The accounts are grouped by protocol (SIP,

IAX).Aniconinfrontoftheaccountinforms

youofthecurrentstatus:registered,tryingto

When you click on an account, settings for this

specicaccountwillopen.Whatsettingswill

be shown depends on the protocol type (SIP,

IAX).

Zoiper 5 user guide 30 of 57

Accounts/SIP Accounts

OPTIONAL SIP CREDENTIALS

Useauth.Username

Leave this one empty unless

youareexplictlyinstructedto

llthiseldforyourprovider

or PBX.

Useoutbandproxy

Thischeckboxmakessure

that Zoiper will use the

outboundproxycongured

underneath.

Outboundproxy

Leave this one empty unless

youareexplictlyinstructedto

llthiseldforyourprovider

or PBX.

Domain

This is the hostname or IP address for the

SIP registrar server. This could also be

calledProxy,Domain,IPorRegistrar;and

willtypicallylooklikesip.example.comor

10.1.1.120;Aportcanbeaddedbyadding

:portattheendofthedomain,e.g.sip.

example.com:4200

Username

This is the username to

authenticate to the SIP

registrar. This could be a

name, a telephone number,

or a number of random

letters and numbers.

SIP CREDENTIALS

Password

This is the password

to authenticate to

the SIP registrar,

this probably will be

a combination of

letters and numbers.

Zoiper 5 user guide 31 of 57

CallerIDName

This is the caller ID name that will be set for

your outgoing calls. Keep in mind that the

provider or PBX will usually ignore or override

this setting on their end.

CallerIDNumber

This is the caller ID number that will be set

for your outgoing calls. Keep in mind that the

provider or PBX will usually ignore or override

this setting on their end.

VoicemailMessageWaiting

Indicator (MWI)

This setting controls if and

when the softphone will

subscribe for Message Waiting

Indicator to the server. If the

server supports it, the phone

will inform the user of new

voicemail messages.

When enabled, the softphone will

automatically register when the phone is

started. A registration is usually required

for incoming calls to work and in rare

congurationsalsoforoutgoingcallsto

work. Registrations can be done manually

with the Register button on the top of

this screen.

SUBSCRIBE PRESENCE

Subscribe for presence status (online,

busy,outtolunchetc.)foryourcontacts

on this server. You will need to also

congurethisserverassourcefor

presence information for the individual

contact or contact source.

PUBLISH PRESENCE

Send my presence status (online, busy,

outtolunchetc.)totheserver.

USE BLF

Enable the Busy Lamp Field if the server

supports such functionality.

USE CUSTOM RINGTONE

Selectadierenttoneforcallsthatcomeinon

this account.

DON’T PLAY RINGBACK TONES

Disable the ringback tone for outgoing calls.

(This means you will not hear the other side

ringingunlessringingissentasearlymedia)

SIP Accounts

FEATURES

Zoiper 5 user guide 32 of 57

NUMBER REWRITING

STRIP DIAL CHARACTERS

Charactersinthisinputeld

will be stripped from the

telephone number prior to

dialing.

ENABLE DEFAULT COUNTRY CODE &

INTERENATIONAL PREFIX

Withthisoptionyoucanenable/disablethedefaultcountry

codefornumbersthataresavedwithoutoneandtheprex

when dialing international numbers. You can also use it to

includeaspeciccustomprex(ifneeded)infrontofthe

numbers–forexample“9”tomakeoutgoingcallsorsomething

similarthatneedstobeusedasanoutgoingextension,etc.

PRE

CONFIGURED EXTENSIONS

CHECK VOICEMAIL

Theextensionthatthesoftphonewilldialon

the server to listen to voicemail messages.

Alternative-Thisistheextensionontheserver

where you can listen to your voicemails. This

extensionwillbedialedwhenyouclickonthe

voicemail icon on the main panel.

TRANSFER TO VOICEMAIL

Theextensionthatthesoftphoneshoulddial

on the server to leave a voicemail message.

Alternative-Thisistheextensiononyour

server that hosts the voicemail functionality.

This is used to forward incoming calls to

the voicemail when you click on the send to

voicemail button on the incoming call popup.

SIP Accounts

Zoiper 5 user guide 33 of 57

COMPATIBILITY MODES

DTMF MODE

This setting controls how the softphone will send DTMF digits to

the server. This is used to control IVRs (e.g. press 1 for English, 2 for

Spanish).Thissettingneedstomatchthecongurationontheserver.

SEND KPML

(Cisco Unied Communications Manager)

EnablethisoptiontouseKPMLIftheserverconrmsitsupportsit.This

is mainly used in combination with Cisco Callmanager and will replace

the other DTMF capabilities.

FORCE RFC3264 HOLD

(Cisco Unied Communications Manager)

This forces a change in the hold and unhold packets and is a

workaround for some broken implementations that do not advertise

thesupportedholdmethodsproperly.Usethiswhenexperiencing

issuesputtingacallonholdandyouconrmNATisnottoblame.

CISCO CALL FORWARDING

(Cisco Unied Communications Manager)

Used to enable the cisco server side style of call forwarding. This

optionwillonlyworkifyoucongurethephonetypeontheCisco

Callmanager as Cisco Softphone instead of the standard 3rd party SIP

softphone.

SIP Accounts

DTMF tones are sent

when browsing voice

menus. Ask your VoIP

provider which DTMF

type to use with your

account.

Zoiper 5 user guide 34 of 57

SIP Accounts

NETWORK RELATED

TRANSPORT

The protocol that will be used to send and receive SIP

packets. Try to avoid UDP as it might lead to issues with codec

negotiations due to the limited UDP packet size (calls failing

ormissingvideo).Itisalsolessreliableforincomingcallsdue

to NAT timeouts on our router. Use TLS if you want to encrypt

who you call to and what DTMF tones you send over the line

(withSIPINFO),e.g.forphonebankingorcreditcardpayments

by phone. Using TLS will not encrypt audio sent over the

network, you need to use SRTP or ZRTP to encrypt audio and

video. Please note that some PBXs do not support TCP or TLS.

REGISTRATION EXPIRY MODE

Themaximumnumberofsecondsbetweenconsecutive

registrationsontheserver.Zoiperwillregister10%earlierthan

conguredtoaccountfornetworkdelaysandretransmissions.

The registration procedure is used to inform the server of

our location to make sure incoming calls will arrive properly.

Registration is sometimes also required by the server to make

outgoing calls.

SUBSCRIPTION EXPIRY

MODE

Zoiper 5 will send a

re-subscribe request

automatically to the server

afterthesetdefaulttimesof:

60sforUDPand600sforTCP,

respectively.

KEEP ALIVE TIME

OUT

Makes sure that the NAT

(rewall,router)hascorrect

port mapping for TCP and

UDP connections.

Zoiper 5 user guide 35 of 57

AUDIO AND VIDEO CODECS The available codecs shows

the unselected codecs, when

you select them and click on

the right point arrow, they

will be added to the selected

codecs.

Using the up and down arrow

in the selected codecs column,

will change the priority of the

codec, the higher in the list,

the higher the priority. You

can also drag and drop the

codecs entries to move these

around.

Keep in mind that the codec

that ends up being used will

be negotiated between Zoiper

and the other end, from the

list of codecs available on

both sides.

On this screen of the Advanced settings you can select one or

more codecs to be used for this account.

USE RPORT

NAT handling based on the rport

RFC. Recommended for TCP and TLS

congurations.

USE RPORT MEDIA

Last resort for NAT related missing audio

for some broken implementations (e.g.

when the client is behind a symmetric

natincombinationwithaCUCMserver).

Use with caution and only if needed.

USE STUN

Thisdropdownlet’syouselectthestun

options. If you use the custom stun option,

youwillneedtollitinatnextinputeld.

STUN SERVER

Here you are either presented by the default

STUNserver(stun.zoiper.com),orifyouwould

liketo–entermanuallyadierentSTUNserver.

STUN PORT

Entermanuallyaspecicporttobeusedfor

STUN.Defaultoneis3478.

STUN REFRESH PERIOD

CongurehowoftentheSTUNwillbe

refreshed. The value is in seconds, with a

default entry of 30 sec.

SIP Accounts

NETWORK RELATED

Zoiper 5 user guide 36 of 57

IAX Accounts

IAX CREDENTIALS

FEATURES

CALLER ID NAME

This is the caller ID name that

will be set for your outgoing

calls. Keep in mind that the

provider or PBX will usually

ignore or override this setting

ontheirend;

CALLER ID NUMBER

This is the caller ID number

that will be set for your

outgoing calls. Keep in mind

that the provider or PBX will

usually ignore or override this

setting on their endl

When checked this account

will automatically register

to the server, once the

applicationhasbeenstarted;

USE CUSTOM RINGTONE

Thischeckboxandtheeldunderneathletyou

activateandcongureanalternativeringtone

to be used for incoming calls on this account.

Clickingonthe”…”–buttonwillopenale

browsertoselecttheleyouwanttouse.This

leneedstobean8kHz,16-bitMonowave

le.(.wav);

DON’T PLAY RINGBACK TONES

This setting will stop local generation of ring

back tones and playback of early media when

you are dialing somebody and the call is in the

ringing state. This setting is usually used for

call centers.

SERVER HOSTNAME/IP

The Hostname or IP address

oftheVoIPserver;

USERNAME

The username needed to

authenticatetotheserver;

PASSWORD

The password associated with

this account.

Zoiper 5 user guide 37 of 57

PRE

CONFIGURED EXTENSIONS

CHECK VOICEMAIL

Thisistheextensiononthe

server where you can listen

to your voicemails. This

extensionwillbedialedwhen

you click on the voicemail icon

onthemainpanel;

TRANSFER TO VOICEMAIL

Thisistheextensiononyour

server that hosts the voicemail

functionality. This is used to

forward incoming calls to the

voicemail when you click on

the send to voicemail button

ontheincomingcallpopup;

COMPATIBILITY

MODES

DTMF MODE

This setting controls how the

softphone will send DTMF

digits to the server. This is

used to control IVRs (e.g.

press 1 for English, 2 for

Spanish).Thissettingneeds

tomatchthecongurationon

the server.

NETWORK RELATED

REGISTRATION EXPIRY

Themaximumnumberofsecondsbetween

consecutive registrations on the server. Zoiper will

network delays and retransmissions.

The registration procedure is used to inform the

server of our location to make sure incoming calls

will arrive properly. Registration is sometimes also

required by the server to make outgoing calls.

IAX Accounts

Zoiper 5 user guide 38 of 57

TherearetwodefaultcontactsourcesintheContactssettingsfoundinZoiper5:

• Native Phone Name Contact Service

• Windows Windows Contact Service

Contacts

Andthenthere’sthe“Add contact source”

button, allowing you to add a third, fourth

andsoon(yougettheidea)contactsourceto

Zoiper 5.

• LDAP/Activedirectory

• Outlook(Windowsonly)

• Google contacts

• XML

• Mac address book

• Windows contact service

Zoiper 5 user guide 39 of 57

LDAP / ACTIVE DIRECTORY

ENABLED

checkthisboxtoenablethe

selected contact source. If the

checkboxisunselected,then

the account would not be

active.

HOSTNAME

this would be the hostname

orIPaddressforthatspecic

LDAP/ActiveDirectorysource

in order to get authenticated.

USERNAME

This is the username used for

authenticationtotheLDAP/

Active Directory. This could be

a name, a telephone number

or several random letters and

numbers.

PASSWORD

This is the password used for

authenticationtotheLDAP/

Active Directory. This probably

will be a combination of

letters and numbers.

This is the Domain

Component, which refers

to each component

of the domain. For

examplewww.google.

com would be written as

DC=www,DC=google,DC=com;

LIMIT THE NUMBER OF

SEARCH RESULTS TO

here you can set a limit to the

searchresultsintheLDAP/

Active Directory. Might be

useful in order to not overload

the server.

USE THIS ACCOUNT FOR DIALING

Fromthedrop-downmenuyoucanselectafewdierent

options:“Defaultaccount”,accountofyourchoicethatyou

already have set up and “Do not use”.

USE THIS ACCOUNT FOR PRESENCE

You have the option to choose between “Default account” and

“Do not use”.

ENABLE SIMPLE AUTHENTICATION

enabling this options allows you to connect to a LDAP or an

Active Directory server, without the need of entering additional

FILTERS

HIDE CONTACTS WITHOUT NAME

Enabling this option will not show entries in the Contact list,

thatdoesnotcontainanameintheNameinputeld.

HIDE CONTACTS WITHOUT PHONE

Enabling this option will not show entries in the Contact list,

thatdoesnotcontainaphoneinthePhoneeld(s).

Contacts

Zoiper 5 user guide 40 of 57

OUTLOOK / EXCHANGE

OUTLOOK PROFILE

This is the name of the Outlook

prolethatyouwouldliketo

add.

ThedefaultOutlookprole

nameisjust“Outlook”andit

isprelled,asZoiper5takes

itdirectlyfromMSWindows’s

Outlookprole.(Youcancheck

yourdefaultOutlookprole

through the Control Panel >

Mail>ShowProles…)

Contacts

OUTLOOK PROFILE PASSWORD

This is the password used for authentication

totheOutlookprole.Thisprobablywillbea

combination of letters and numbers. Please note,

that this is not your actual email account pass-

word, but a password needed to authenticate

yourMSWindowsOutlookprole,thathasbeen

set up in Control Panel > Mail. It is not neces-

sarytoinputanythinginthiseld,ifyouarenot

specicallyinstructedtodosobyyoursystem

administrator.

USE THIS ACCOUNT FOR DIALING

From the drop-down menu you can select a few

dierentoptions:“Defaultaccount”,accountof

your choice that you already have set up and

“Do not use”.

USE THIS ACCOUNT FOR PRESENCE

You have the option to choose between “Default

account” and “Do not use”.

FILTERS

HIDE CONTACTS WITHOUT NAME

Enabling this option will not show entries in the

Contact list, that does not contain a name in the

Nameinputeld.

HIDE CONTACTS WITHOUT PHONE

Enabling this option will not show entries in the

Contact list, that does not contain a phone in the

Phoneeld(s).

Zoiper 5 user guide 41 of 57

Media

INPUT DEVICE

This is default microphone

device. If you have more

thanoneinput(microphone)

devices, you can select the

one you would like to use by

clicking on the drop-down

menu.

OUTPUT DEVICE

This is the default speaker

device. If you have more than

oneoutput(speaker)devices,

you can select the proper one

by clicking on the drop-down

menu.

INPUT SPEAKER DEVICE

This is a spearate audio

prole.Thedeviceyouselect

here will be treated as the

device for the microphone

when the “speaker phone”

mode is active.

OUTPUT SPEAKER DEVICE

This is a spearate audio

prole.Thedeviceyouselect

here will be treated as the

device for the microphone

when the “speaker phone”

mode is active.

RINGING DEVICE

The default device where the

softphone will ring. You can

change the device as per your

preference.

AUTOMATIC MICROPHONE SELECTION

Enable this option to allow the softphone to select

automatically your input device. This could be useful in case

you are using a portable device for a conference, then want to

plug-in a USB headset to continue or vice versa.

ECHO CANCELLATION

This will reduce or eliminate the echo that person you are

calling might hear. It is recommended to keep this functionality

enabled at all times, unless you are using a desk speaker phone

with built in echo cancellation. Please keep in mind that it is

technically impossible to stop the echo coming from the other

end. If you hear an echo when using Zoiper, the other side

needs to use better echo cancellation.

AUTOMATIC GAIN CONTROL

This will control the microphone levels automatically to make

sure your voice is always the proper volume, regardless of what

microphone you use or slight changes in the distance to the

microphone. It is recommended to leave this enabled at all

times.

NOISE SUPPRESSION

Noise suppression is used to eliminate annoying background

noise form being sent over the network.

AUDIO DEVICE SELECTION

Zoiper 5 user guide 42 of 57

EXTRA FEATURES

MUTE EARLY MEDIA

(

OUTGOING CALLS

)

This enables the muting of early media. This

includes ring back tones coming from the

network or service announcements such as but

not limited to “this number is not in use”.

RING WHEN TALKING

(

INCOMING CALLS

)

Ifyouunselectthischeckbox,thesoftphone

will no longer make a ringing sound when you

are already on the phone and a second call

comes in.

RING ALSO THROUGH

PC SPEAKERPHONE

This option is commonly used for situations

where the user is using a headset, but wants to

hear the ringing sound through the PC speaker

incasetheheadsetisnotworn,whenthere’s

an incoming call.

DISABLE DTMF SOUNDS

Activate this option if you want to stop the

phone from playing sounds when you press

thedialpadbuttons.Thishasnoeectonthe

DTMFbeingsenttotheserver,itjuststopsthe

local playback of the same tones to the user of

the softphone.

EXTERNAL HEADSET / HEADSET INTEGRATION

USE GENERIC HID

Enable this setting to use

standard all-around human

interface device, letting

you use any standard USB

headset/headphones.

USE JABRA HID

Enable this option to use the softphone with

Jabra headsets.

USE PLANTRONICS HID

Enable this option to use Zoiper 5 with

Plantronics headsets.

PLAY SOUNDS

ON NEW CHAT MESSAGE

Enable this option to receive sounds on an

incoming chat message.

Media

Zoiper 5 user guide 43 of 57

Video

VIDEO OPTIONS

CAMERA DEVICE

from the drop-down menu here, you can

choose the video capturing device. Once

chosen,thiswillbeyourdefaultvideodevice;

CAPTURE SIZE

lets you choose the camera capture size,

higher resolutions require faster internet

connection(e.g.broadbandforHigh);

CAPTURE FRAME RATE

letsyouchoosethecaptureframerate,again–

higher the frames per second, you would need

faster internet connectivity.

BIT RATE

anothercustomentrywithaninputeld.

Here you can manually enter a precise bit rate

number,dependingonyourcapturingdevice’s

capabilities.

Zoiper 5 user guide 44 of 57

GUI

THEME

SKIN

On the skin selector page you can select the

skin of your liking.

Select a skin from the drop-down menu, click

onapply(ifneeded)andZoiper5willchange

its skin automatically.

If you are using Zoiper Biz, then you are able

to take advantage of the simple, minimalistic

and always-on-top Zoiper business skin. This

skin allows you to have always-on-top, on-the-

ysettings,functions.

LANGUAGE

From this drop-down menu you can choose your preferred

language.Ifyoucan’tndyourlanguage,oryouhavefound

some spelling or grammar mistakes. You can always participate

by registering at http://zoiper.oneskyapp.com/

Zoiper 5 user guide 45 of 57

LookandFeel

Fromhereyoucanselectwhatkindofpop-upnotications

would be displayed in Zoiper 5 and when.

BEHAVIOUR

START MINIMIZED

this will make Zoiper to launch

minimized when it has been

started;

ALWAYS ON TOP

this option will bring the

Zoiper window on top of all

yourotherwindows;

MINIMIZE TO TRAY

every time when you click the

“minimize” button, Zoiper will

gotothetraybar;

MINIMIZE ON CLOSE

every time when you click the

“close” button, Zoiper will be

minimized;

COLLAPSE ON HANGUP

when the conversation

windowisexpandedtothe

right, if the call is hung-up,

Zoiper will go to collapsed

(I want to call this Compact

mode and the other one

regular)mode.

SHOW POP

UP NOTIFICATIONS WHEN

A CONTACT COMES ONLINE

getanoticationonceacontactfromyour

contactlistcomesonline;

A CHAT MESSAGE IS RECEIVED

getanoticationeverytimeyoureceiveachat

message;

THERE IS AN INCOMING CALL

getanoticationonanincomingcall;

THERE IS A NEW VOICEMAIL

receivenoticationsuponanewvoicemail

message;

AN AUDIO DEVICE IS

(

DIS

)

CONNECTED

getnotiedwhenanaudiodeviceis

connectedordisconnected;

A NETWORK CHANGE IS DETECTED

noticationswhenthenetworkstatusis

changed(LAN,WiFi,etc.);

Zoiper 5 user guide 46 of 57

Features

CALLS

CALL SETTINGS

fromhereyoucanenable/dis-

ableIncomingcallhandling;

CALL FORWARDING

couple options to choose

from:

• INSTANT FORWARDING

the call will be instant for-

warded to the target num-

ber/contactbelow,or:

• FORWARD AFTER

the call will be forwarded

after a certain amount of

time(1-600sec)tothesame

targetnumber/contact

below;

AUTO ANSWER

here you have the same op-

tions as above for Call for-

warding. e.g. Instant auto

answer and auto answer after

acertaintimeperiod(1-600

sec).

Zoiper 5 user guide 47 of 57

AUTOMATION

GENERAL OPTIONS

START ZOIPER WITH THE

OPERATING SYSTEM

Enabling this option will make

the Zoiper application to start

automatically with the operat-

ing system.

CHECK FOR UPDATES

if you enable this option,

Zoiper will check for updates

automatically.

AUTOMATICALLY OPEN

URLS SENT IN SIP HEADER

checkthisboxtoenable

Zoiper to automatically open

a URL when one is received

from the server.

INTEGRATION OPTIONS

OPERATING SYSTEM

enable this option to allow the operating sys-

temtouseZoiper5PRO’sURIs

INTEGRATE ZOIPER5 INTO MICROSOFT

OUTLOOK

enable this option if you would like Zoiper to

be integrated in your Outlook email client.

Features

Zoiper 5 user guide 48 of 57

Features

FILES NAMES FOR THE

RECORDED CONVERSATIONS

thisinputeldlet’syoumodifywhatkindof

automaticallygeneratedlenameeachcall

recording will have. You can change the pa-

rameters as per your liking and order.

Hereisalistoftheavailableparameters:

{dnid}–Dialednumberidentier

{name}–Displaynameforcontact

{phone}–Contactphonenumber

{number}–Contactphonenumber

{account}–Accountname

{YYYY}–Dateyear

{MM}–Datemonth

{DD}–Dateday

{HH}–Datehour

{NN}–Dateminute

{SS}–Datesecond

EXAMPLE: recorded_conversation_{YYYY}-

{MM}-{DD}-{HH}_{NN}_{SS}_{account}_{num-

ber}_part{recording_part}

Onthisexamplerecordlenamewillin-

clude:year-month-day-hour_minute_second_

contact phone number_account name

CALL EVENTS

OPTIONS

ENABLE CALL RECORDING

FOR ALL CALLS

thecheckboxenablesordisa-

bles recording of all calls. You

have the option to start re-

cording a call from the active

call window at any time.

DIRECTORY TO STORE

THE RECORDER

CONVERSATIONS

from here you can choose a

default path to a folder on

your computer, where all call

recording will be saved.

EVENT

RULES

From this menu, you can set various event rules

depending on your requirements and use-case

scenarios. Zoiper 5 does not have limitation on

how many Event rules can be created.

Thereareseveraldierentoptionsto

choosefrom:

• On–CallstatuschangeorPresencechange

• CallStatechangesto–Ringing,Answered,

Rejected,Hangup

• Andcalldirectionis–BothIncomingand

Outgoing, Incoming, Outgoing

• Do action–OpenURL,Open/ExecuteAppli-

cation, REST API

• Open URL / Run–manualinputeldwith

followingparameters:

{dnid}–Dialednumberidentier

{name}–Displaynameforcontact

{phone}–Contactphonenumber

{number}–Contactphonenumber

{account}–Accountname

• Filter–useregextomakearuleexception

Zoiper 5 user guide 49 of 57

Lockdown&Provisioning

The automatic provisioning allows you to login only with a

usernameandpassword.Itcouldbeusedfor:

• Use remote provisioning and installer service to automate

thedeploymentofpre-conguredphones.

• Lock down some of the functionality to reduce the internal

support costs.

Zoiper 5 user guide 50 of 57

Advanced

The advanced panel lets you

congurearangeofprotocol

settings,congureprovisioning

and active some troubleshoot-

ing tools.

SETTINGS/ADVANCED/

GOOGLE ANALYTICS

enable/disabletheuseof

Google analytics. We would ap

preciate if you leave this option

on, to provide us with some

valuable data regarding use

statistics, behavior and possible

future improvements.

SETTINGS/ADVANCED/TLS OPTIONS

• Override domain name

• Loaddomaincerticate

• Use only strong ciphers

• Disablecerticateverication

• Protocolsuite–SSLv2andv3orTLS

Zoiper 5 user guide 51 of 57

Outlookintegration

HOW TO DIAL WITH

OUTLOOK WITH

ZOIPER 5 PRO

Make sure you have

selected the “Install

Microsoft Outlook add-

in” during the Zoiper 5

installation process.

Open Microsoft Outlook,

select a contact from

your Contacts list and

right click on it.

Then

select “Call with

Zoiper5” > and click

the number you wish

to dial for this contact.

Zoiper 5 will initiate

the call directly:

You have successfully

dialed a number

through Microsoft

Outlook with Zoiper 5

PRO!

Zoiper 5 user guide 52 of 57

CalltransferwithZoiper5

TRANSFER FUNCTIONALITY IS AVAILABLE ONLY IN ZOIPER 5 PRO.

ZOIPER 5 SUPPORTS BOTH ATTENDED

(

WARM

)

AND UNATTENDED

(

COLD

)

CALL TRANSFER.

ATTENDED TRANSFER

WITH ZOIPER 5

Q: What is Attended transfer?

A: Itisusedwhenyourst

need to inform the third party

about the call.

Q: How to do it?

A:Inafeweasysteps:

1. Establishtherstcall.

2. Puttherstcallonhold

manually (by clicking

theholdbutton),orjust

dial the second number.

If you directly dial the

secondnumber,therst

call will be put on hold

automatically. Here, Zoiper

5 gives you much more

versatility - you can “dial”

the second number either

by choosing it from your

Contacts list, or by typing

itintheSearcheld.

Zoiper 5 user guide 53 of 57

CalltransferwithZoiper5

3. Wait until the second call

is established. There will be

two(2)activecallsnowin

Zoiper 5.

4. Click the Transfer

button while in the

active call that you

want to transfer.

5. Click the other call

that is placed on

hold.

YOU HAVE NOW

ESTABLISHED

AN ATTENDED

TRANSFER!

Zoiper 5 user guide 54 of 57

CalltransferwithZoiper5

UNATTENDED TRANSFER WITH ZOIPER 5

Q: What is Unattended

transfer?

A: It is used when a call is

transferred without informing

the third party.

Q: How to do it?

A:Inafeweasysteps:

Establishtherstcall.

1. Click the Transfer button

located in the functions

bar while in an active call.

2. Typetheotherparty’s

numberintheSearcheld

and press Enter key or click

the the transfer arrow button.

3. You have now established an unattended

call transfer.

4. Zoiper 5 gives you even more

exibilitythaneverbefore.

Now you can drag and drop a

contact from your Contacts list

to make a transfer.

2 3

Zoiper 5 user guide 55 of 57

ConferencewithZoiper5

1. After establishing an active

call, you can add more

participants by clicking

the Add call button in the

conversation window.

CONFERENCE FUNCTIONALITY IS

AVAILABLE ONLY IN

ZOIPER 5 PRO.

THERE’S A FEW WAYS HOW YOU

CAN MAKE A CONFERENCE CALL.

4. Zoiper 5 gives you even more

exibilitythaneverbefore.

You can also drag and drop a

contact from your Contacts list

to make a conference.

2. YoucanalsotypeintheSearcheldthe

name of the contact or the number you

want to add to the conversation.

Or simply hover over your Contacts list and

click on a contact to create a Conference.

3. After the other party picks up your

incoming call, Zoiper 5 will have

successfullyestablishedacallconference:

Zoiper 5 user guide 56 of 57

ConferencewithZoiper5

5. While in a

Conference call,

Zoiper 5 allows

you to manage the

conversation with

either global or

individual controls.

*separate - as in disjoining two or more merged participants,

essentially placing them out of the conference as individual calls

Top buttons (in orange)aectallthe

participantsinaspecicConference,so

these are the global controls. i.e. if you click

Muteallparticipants’voicewillbemuted.

Hold will put the entire conference on hold,

while Add call will give you the ability to

include an additional participant.

You can however, manage individual

participants in the conference call, simply

by hovering over each participant with the

mouse over them (in red). Then, you can

individually mute a participant, place on

hold, hang up or separate* a conference

call.

Zoiper 5 user guide 57 of 57

Help/About

CHECK FOR NEW VERSION

manually check if there is an

update for Zoiper 5.

DIAGNOSTIC

IfyouareexperiencinganyissueswithZoiper,this

will be a great place to start. You have the options

toenable/disablethefollowing:Enabledebug

log, Enable crash dump and to Automatically

send crash dump to our Zoiper servers for further

investigationandhelpustoxtheseissues.

VISIT OUR WEBSITE

opens http://www.zoiper.com/

in your default web browser.

REPORT A PROBLEM

A quick way to send our tech-

nicians detailed information

regarding the issues you might

beexperiencing.Justtypeitin

and click Send!

ABOUT

the usual suspects

here. Library version,

phone build version, UI