Q. What accommodations can be made for those taking the exam?
A. The exams are often written in several different languages depending on need as determined by the testing
company. The provider will be able to give information on the offered languages, translators, extended time,
etc. All accommodations must be approved by the testing company and should be discussed with the provider
of the exam when the course/exam is scheduled.
Q. Can I take the exam online?
A. Local providers of the Food Safety Manager course and exam may provide computer based online exams, or
written (paper) exams. Exams taken with local providers must be proctored in person whether
online or written. Remote online proctored exams are only available at the ANSI Approved testing company
website (www.ServSafe.com, www.nrfsp.com, www.StateFoodSafety.com, www.360training.com,
www.alwaysfoodsafe.com, and www.1AAAfoodhandler.com). Remote online proctored exams require a desktop
or laptop computer, internet connection, a computer webcam, a computer microphone, and a private room
where the test taker will not be interrupted during the exam so that a proctor can monitor the test taker. Our
office recommends that before purchasing the remote proctored exam, the purchaser should test the
compatibility of the device on which the test will be taken (Smart phones, and tablets without attachable
keyboards are not allowed). The option to test the compatibility is typically in the general area of the Remote
Proctored Exam Option on the company website. Check the company website prior to purchase for additional
requirements the company may have. Also, be aware that there may be an additional charge for the remote
proctor service separate from the cost of the course and exam. This is because most of the testing companies
use a third party proctor, such as Proctor U, to monitor the test taker during the exam. Remember to register
for the correct course. The online providers offer several certifications relating to food service. The 8 hour Food
Manager’s Certification is the required certificate for the state certification.
Q. What should I do if I’ve lost my testing company certificate?
A. You may contact the testing company for a duplicate of the certificate. Contact information below.
Q. How do I find out who the Program Sponsor and the Instructor/Proctor were for my exam?
This information is required on the state certificate application.
A. If you are unsure who gave your exam, contact the testing company with your name and certification
number. ServSafe in particular has a “certificate verification” tool on the website that is very easy to use.
ServSafe 1-800-765-2122 www.servsafe.com
National Registry 1-800-446-0257 www.nrfsp.com
360Training 1-877-881-2235 www.360training.com
Above Training 1-801-494-1416 www.statefoodsafety.com
Always Food Safe 1-844-312-2011 www.alwaysfoodsafe.com
1 AAA Food Safety 1-714-592-4100 www.aaafoodhandler.com
If the exam was taken at a testing center, put the training provider information or website for the Program
Sponsor and the name and city location of the testing center for the Instructor/Proctor. If the exam was taken
with a remote online proctor, note “online proctor” on the instructor/proctor line.
For your reference: The printed signature on the testing company certificate is not the Instructor/Proctor.
Your application may not be processed without the correct Training Program Information.
Q. The Food Safety Certification Provider list no longer shows Prometric as a Provider of the
Food Safety Manager exam certificate. My Prometric Certificate has not expired yet. Can I still
apply for the LDH Food Safety Manager Certificate with the gold seal using a Prometric
Certificate?
A. Prometric announced that they are no longer providing exams as of 4/1/2022. Please see the announcement
on the following link: https://www.prometric.com/foodsafety . Our office will not continue to accept Prometric
Food Protection Manager Certifications issued prior to 4/1/2022 because our office is unable to validate the
certificate with the testing company. Instead, you will be instructed to retake the Food Safety Manager Course
and proctored exam with one of the other 6 ANSI Approved Testing Companies listed above.