NewYork-Presbyterian Hospital
Patient and Visitor Guide
Preparing For Your Stay
About NewYork-Presbyterian Hospital
www.nyp.org
NewYork-Presbyterian Hospital, based in New York City,
is the nation’s largest not-for-profit, non-sectarian hospital,
with 2,242 beds. The Hospital sees nearly 2 million inpatient
and outpatient visits every year, including nearly 240,000
visits to its emergency departments — more than any other
area hospital. NewYork-Presbyterian provides state-of-the-art
inpatient, ambulatory and preventive care in all areas of medicine
at five major centers: NewYork-Presbyterian Hospital/Weill
Cornell Medical Center, including the Phyllis and David Komansky
Center for Children’s Health; NewYork-Presbyterian Hospital/Columbia
University Medical Center; NewYork-Presbyterian/Morgan Stanley
Children’s Hospital; NewYork-Presbyterian/The Allen Hospital;
and NewYork-Presbyterian Hospital/Westchester Division.
One of the largest and most comprehensive health care
institutions in the world, NewYork-Presbyterian Hospital is
committed to excellence in patient care, research, education,
and community service. NewYork-Presbyterian is the #1
hospital in the New York metropolitan area and is consistently
ranked among the best academic medical institutions in the
nation, according to U.S.News & World Report. The Hospital has
academic affiliations with two of the nation’s leading medical
colleges: Weill Cornell Medical College and Columbia University
College of Physicians and Surgeons.
www.nyp.org
Important Phone Numbers
Admitting Department (212) 746-4250
General Information (212) 746-5454
Medical Records (212) 746-0530
Patient Information (212) 746-5000
Patient Services Administration (212) 746-4293
Pre-Admission Testing (212) 746-4275
Private Duty Nursing (212) 746-4091
Telephone and Television (212) 746-5083
Welcome
Welcome to NewYork-Presbyterian Hospital/Weill Cornell Medical
Center. Here you will find a staff dedicated to always providing the
highest quality, most compassionate care and service to each and
every one of our patients and their families in a warm and friendly
environment.
To help ease the stress of hospitalization for you and your family, we
have developed this
Preparing for Your Stay
Guide. It includes
information about what to bring to the Hospital, what to expect during
your stay, and the services and amenities that will be available to
make you as comfortable as possible. After reviewing the material,
if you still have questions or concerns, please do not hesitate to call
your doctor or ask any member of our staff for additional information.
NewYork-Presbyterian Hospital is one of the most comprehensive
academic medical centers in the world, with leading specialists in
every field of medicine. We are very proud of the outstanding care we
provide to patients and families. Most importantly, we are proud of our
staff’s commitment to taking great care of you and your loved ones.
Welcome
Welcome to the NewYork-Presbyterian/Phyllis and David Komansky
Center for Children’s Health. Here you will find a staff dedicated to
always providing the highest quality, most compassionate care and
service to each and every one of our patients and their families in a
warm and friendly environment.
To help ease the stress of hospitalization for you and your family, we
have developed this
Preparing for Your Stay
Guide. It includes
information about what to bring to the Hospital, what to expect during
your stay, and the services and amenities that will be available to
make you as comfortable as possible. After reviewing the material,
if you still have questions or concerns, please do not hesitate to call
your doctor or ask any member of our staff for additional information.
NewYork-Presbyterian Hospital is one of the most comprehensive
academic medical centers in the world, with leading specialists in
every field of medicine. We are very proud of the outstanding care we
provide to patients and families. Most importantly, we are proud of our
staff’s commitment to taking great care of you and your loved ones.
Thank you for the privilege of caring for you.
Very truly yours,
Steven J. Corwin, M.D.
Chief Executive Officer
NewYork-Presbyterian Hospital
2 _ Name of Section
PREPARING FOR YOUR STAY l Table of Contents _ 3
Table of Contents
What to Bring to the Hospital
Important Paperwork Checklist ................................................... 6
For Your Comfort Checklist ........................................................6
What to Leave at Home..............................................................7
Your Medications ....................................................................... 7
Your Health Care Proxy and Living Will .........................................8
What to Expect
Admitting Process ...................................................................10
Preparing for Surgery ..............................................................10
Important Patient Safety Information .........................................12
Preventing Infections ...............................................................13
Interpreter Services ................................................................. 14
Services for the Visually Impaired .............................................14
Billing .....................................................................................15
Insurance ................................................................................15
No Smoking Policy ..................................................................16
For Your Consideration
Private Accommodations .........................................................18
Private Duty Nursing ................................................................ 18
Guest Facility ..........................................................................19
Online Personal Health Record: myNYP.org ................................20
For Your Comfort and Convenience
Welcome Kit............................................................................22
Telephone Service ...................................................................22
Television Service .................................................................... 23
Internet Access .......................................................................23
Visiting Hours ..........................................................................24
Information Desk .....................................................................24
Gift Shop ................................................................................24
4 _ PREPARING FOR YOUR STAY l Table of Contents
Finding Your Way Around
Directions ...............................................................................26
Parking ...................................................................................27
Map and Neighborhood Services ..............................................27
Notes ....................................................................................28
Index ..................................................................................... 31
What to Bring to the Hospital
6 _ PREPARING FOR YOUR STAY l What to Bring to the Hospital
Important Paperwork Checklist
Please bring the following information with you to the Hospital
on the day of your admission, on the day of your surgery, and
for pre-admission testing. This will help the admission process
go smoothly.
___ Complete list of all the prescription and over-the-counter
medications that you are currently taking
___ Reports your doctor gave you to bring to the Hospital
___ Medical insurance information, including insurance cards,
pre-certification, and other documentation required by your
insurer
___ Government-issued photo ID, such as a driver’s license or
passport
___ List of telephone numbers of immediate family members to
call, if necessary
For Your Comfort Checklist
The Hospital provides pajamas, a bathrobe, socks and slippers,
and basic toiletries, such as shampoo, soap, toothbrush, and
toothpaste. You may also want to pack:
___ Personal toiletries, such as a comb, brush, your own shampoo,
soap, toothbrush, and toothpaste
___ Your own pajamas or nightgown, bathrobe, and slippers
___ Reading glasses
___ Books and magazines
___ Photographs
NewYork-Presbyterian Hospital/Weill Cornell Medical Center
PREPARING FOR YOUR STAY l What to Bring to the Hospital _ 7
What to Leave at Home
• Do not bring any electrical appliances, such as hair dryers and
other plug-in items, to the Hospital. They are not allowed except
in special circumstances.
• Jewelry, expensive clothing, or other costly items should not be
brought to the Hospital. Please leave all your valuables at home.
• The Hospital is not responsible for loss or damage to any
personal property, including hearing aids, eyeglasses, and
dentures, kept in your room.
Your Medications
When you come to the Hospital, bring a list of all the medications
you currently take. This list should include all of your prescription
and over-the-counter medications, vitamins, and herbal supplements.
You may want to complete the chart below to keep track of your
prescription and over-the-counter medications.
Name of
Medication
Dose/
Amount
How Often/Time
of Day Taken
Special Notes/
Date Started or Stopped
Allergies
Let your doctor and nurse know if you have any allergies, especially
to medications and food, and/or to other substances. Please list
your allergies here.
________________________________________________
________________________________________________
8 _ PREPARING FOR YOUR STAY l What to Bring to the Hospital
Your Health Care Proxy and Living Will
Sometimes, because of illness or injury, patients may be unable to
talk to their doctor and make decisions about their treatment. You
may want to plan in advance so that your wishes about treatment
will be followed if you become unable — for a short or long
period — to decide for yourself. In New York State, individuals have
the right to appoint someone they trust to decide about treatment
for them if they become unable to do so. This appointed person is
called a Health Care Agent.
The best way to protect your treatment wishes and concerns is to
appoint a Health Care Agent and complete the Health Care Proxy
form. This form is included in Your Rights as a Hospital Patient
booklet in the pocket of this Guide. If you do not have someone to
appoint as your Health Care Agent, or you do not want to appoint
someone, you can also give written instructions about your specific
treatment desires in advance. These written instructions are called a
Living Will.
The Patient Advance Directive Policy provides, among other things,
that the Hospital will follow any advance directive, such as a Health
Care Proxy or Living Will, which complies with New York State law
provided that you give a signed copy of any such advance directive to
the Hospital. If you have any problems, questions, or concerns
regarding your stay, please notify Patient Services Administration at
(212) 746-4293.
Organ Donation
Should you wish to consider organ donation and enroll in the
New York State Donate Life Registry, you may do so by calling the
New York State Organ and Tissue Donor Registry toll-free at
(866) NYDONOR or (866) 693-6667. You may also enroll through
the New York State Department of Health website at www.health.
state.ny.us/professionals/patients/donation/organ.
What to Expect _ 9
What to Expect
10 _ PREPARING FOR YOUR STAY l What to Expect
Admitting Process
The Admitting Department is located in Payson 101, to the right
of the Hospital’s main entrance lobby. The Department’s telephone
number is (212) 746-4250.
Please talk to your doctor about any special steps that you must
take before your admission to the Hospital or prior to surgery.
The night before your admission, you will call a telephone number
given to you by your doctor to find out when to arrive at the
Hospital and where to go when you arrive. On the day of
admission, it is important that you arrive on time.
Preparing for Surgery
If you are having surgery, the evening before your scheduled
surgery a nurse will call to tell you where to go and at what time
you should arrive. The nurse will also tell you when you can no
longer eat or drink, and ask you some general health questions.
If you are not contacted, call the number given to you by your
doctor’s office or the pre-admission testing area.
If you have developed any symptoms, particularly respiratory
symptoms, such as a cough, sneezing, or runny nose, please tell
the nurse during the phone call. You should also let your doctor’s
office know. If necessary, your surgery may have to be postponed.
PREPARING FOR YOUR STAY l What to Expect _ 11
Voluntary Blood Donations
NewYork-Presbyterian Hospital relies largely on voluntary blood
donations from carefully screened blood donors. Donated blood
undergoes extensive testing for safety. Whenever possible, we
encourage autologous blood donation, which means that you
donate your own blood for a transfusion that you may need at a
later date. If this procedure is not possible because of your medical
status, family members may donate blood for your use if they have
the same blood type. This is called a directed blood donation.
Your doctor will tell you if and when you may need a transfusion
and will discuss the criteria for blood donation with you. Donated
blood must be used within a short time period. There is no fee for
directed donation. There is a fee for processing, testing, and
handling autologous blood donation.
Please call the New York Blood Donor Center at (800) 933-2566,
and they will direct you to the nearest donor center. The donated
blood will be sent to NewYork-Presbyterian/Weill Cornell.
12 _ PREPARING FOR YOUR STAY l What to Expect
Important Patient Safety Information
At NewYork-Presbyterian Hospital, we want to work closely with you to
make your care safe. By getting involved in your care, asking questions,
and speaking up, you will help us achieve optimum outcomes.
Be Actively Involved in Your Care
Your health care team will keep you informed about your care. They
will listen to your concerns, answer your questions, and explain
your treatment plan. If English is not your primary language and you
need assistance, we will provide an interpreter for you. When you
are discharged, you will receive written instructions to take home.
Ask Questions and Speak Up
• Actively participate in decisions about your treatment.
• Ask questions about your care and treatment.
• Ask questions about your discharge instructions.
• Tell us if you do not understand what we are saying to you.
• Ask for an interpreter if you do not understand English.
Keep Your Health Care Team Informed
• Share your medical history with your health care team.
• Tell us about your medical problems and prior surgeries.
• Tell us if you have any allergies.
Know Your Medications
When you are in the Hospital, ask about all medications you are
given and why they have been prescribed for you.
Expect Staff to Check and Recheck Your Identification Band
Wear your Hospital identification (ID) band at all times while in the
Hospital. Our staff will review the information on your Hospital ID
band before giving you any medications, before tests, procedures,
and X-rays, or when giving you your food tray. If your ID band
comes off or is unreadable, ask us to replace it.
PREPARING FOR YOUR STAY l What to Expect _ 13
Help Prevent Falls
For your protection, we strive to make every possible effort to
prevent falls during your Hospital stay. This includes placing your
call button within reach, helping you get out of bed, and taking you
for walks on the nursing unit. If you are at risk for falling, we will
take extra precautions. You can help prevent falls by:
• calling for a staff member if you need help getting out of bed
or a chair
• keeping your call button close to you; let us know if you
cannot reach it
• wearing Hospital-provided non-skid socks or shoes when you
walk around
• making sure the brakes are locked before getting in or
out of a wheelchair
• if you wear glasses, making sure you have them on before
you get out of bed
• following the staff’s instructions to prevent falls
Preventing Infections
Preventing infections is one of the most important goals at the
Hospital. While not every infection is preventable, many can be
prevented by taking certain precautions.
Practice Hand Hygiene
One of the best ways to prevent infections is hand hygiene. Hand
hygiene refers to cleaning hands with soap and water or with an
alcohol-based hand sanitizer. Alcohol-based products are an easy
way to perform hand hygiene. Throughout the Hospital, you will see
Purell
®
dispensers and bottles in hallways and patient rooms.
Your health care team will clean their hands before and after providing
care to prevent the spread of infection. They are required to use
Purell
®
or wash their hands with soap and water. If you’re not sure
that your health care provider cleaned his or her hands, please ask
the provider to do so before examining you or performing a
procedure. They will be glad you reminded them.
Follow Visitor Guidelines
We want you to help prevent the spread of infection too. If your family
members or friends have an infection, such as a cold, cough, fever,
or rash, please ask them not to visit until they are better. Ask your
visitors to clean their hands with Purell
®
before they come into your
room.
Interpreter Services
Interpreters for foreign languages and sign language can be
arranged by a member of our staff free of charge. Indicate to a
member of our staff if you will need this service, and an interpreter
will be arranged for you. Equipment for patients who are hearing
impaired is also available.
Services for the Visually Impaired
If you are visually impaired, our staff will assist you with forms. The
Patient Bill of Rights and various selected forms are available in
Braille through Patient Services Administration.
14 _ PREPARING FOR YOUR STAY l What to Expect
PREPARING FOR YOUR STAY l What to Expect _ 15
Billing
Your Hospital bill will reflect all of the Hospital services you received
during your stay. Charges fall into two categories:
• a basic daily rate, which includes your room, meals, nursing care,
and housekeeping
• charges for special services or procedures, which include the
operating room, recovery room, and/or items your doctor orders
for you, such as X-rays or laboratory tests
For information about charges for telephone and television services,
see pages 22 and 23.
You may receive separate bills from physicians who bill independently
for their services. You may also receive bills from physicians who
did not see you in person, but who provided professional services
related to diagnosing and interpreting test results while you were
a patient. These include pathologists, radiologists, and other
specialists. If you have questions about their bills, please call the
number printed on the statement you receive from them.
Insurance (866) 252-0101
All insured patients should familiarize themselves with the terms
of their insurance coverage, including commercial insurance
carriers, HMOs, Medicare, and Medicaid. This will help you
understand which Hospital services are covered and what your
responsibilities are, if any. You should also bring copies of your
insurance cards. The Hospital is responsible for submitting bills to
your insurance company for Hospital services and will do everything
it can to expedite your claim. You may receive a bill from the
Hospital for any deductible/copay/coinsurance or non-covered
items, as indicated on the explanation of benefits received from
your insurance company. If you have any questions regarding your
insurance coverage, please call (866) 252-0101 or the telephone
number indicated on your billing statement.
16 _ PREPARING FOR YOUR STAY l What to Expect
Notice to Uninsured or Underinsured Patients (866) 252-0101
If you are uninsured, you will be responsible for payment of your
Hospital bill unless you are eligible for and receive coverage from
other payment sources. NewYork-Presbyterian Hospital offers
assistance to patients who do not have insurance or are underinsured
to determine whether there may be other sources of payment, such
as Medicaid, Medicare 1011, Workers’ Compensation, No-Fault,
COBRA benefits, or Charity Care, available to cover Hospital
services rendered here.
Charity Care/Financial Aid Policy (866) 252-0101
NewYork-Presbyterian Hospital has a long-standing policy to assist
patients who receive health care services at our Hospital and are
in need of financial aid, regardless of age, gender, race, national
origin, socioeconomic or immigrant status, sexual orientation, or
religious affiliation. If you have a financial obligation to NewYork-
Presbyterian and believe you cannot afford to pay, the Hospital has
a charity care/financial aid policy that can assist qualified patients.
Information regarding eligibility for charity care/financial aid and the
application process is available from the Admitting Department or
by calling toll-free (866) 252-0101.
No Smoking Policy
NewYork-Presbyterian Hospital is a completely smoke-free
environment — indoors and outdoors. Smoking is prohibited
in Hospital buildings, at entrances, on all outside grounds, and
in gardens, courtyards, and parking facilities. For information
on programs that can help you stop smoking, ask your doctor
or visit the Hospital’s website at http://nyp.org/services/
smoking-cessation.html.
PREPARING FOR YOUR STAY l What to Expect _ 17
For Your Consideration
18 _ PREPARING FOR YOUR STAY l For Your Consideration
Private Accommodations
NewYork-Presbyterian/Weill Cornell offers suites and private rooms
for patients on most units for an additional cost. Private suites offer
the look and feel of a fine hotel in a fully functional hospital room.
Many suites have panoramic views of the East River. Private rooms
have views of the East River, Manhattan skyline, or a restful interior
courtyard. The Greenberg 14 South patient care unit features 20
luxurious single-bed patient rooms and offers personalized services.
Contact the Admitting Department at (212) 746-4250 or let your
physician know if you are interested in private accommodations.
Please be aware that if a semi-private room is not available, you
may be assigned to a private room but will not be charged a private
room rate. If a semi-private room becomes available, you will have
the option of moving to that room or electing to stay in the private
room for an additional private room charge.
Private Duty Nursing (212) 746-4091
Private duty nurses and attendants may be hired through the Private
Duty Nursing Office, located in Whitney 131 on the first floor’s
central corridor between the main lobby and the Information Desk.
The Private Duty Nursing Office is open from 9 am to 5 pm,
Monday through Friday.
During all other times, the Nursing Administrator will assist with
your private duty needs. You may contact your Nursing Adminis-
trator through the charge nurse or Patient Care Director on your
unit. Private duty nurses and attendants are not employed by the
Hospital. Their fees will be quoted to you when you call the office.
Payment must be made in cash or by check directly to the nurse or
attendant at the end of each shift.
PREPARING FOR YOUR STAY l For Your Consideration _ 19
Guest Facility
NewYork-Presbyterian Guest Facility (212) 472-8400
at the Helmsley Medical Tower
Located adjacent to the Hospital
1320 York Avenue, between East 70th and 71st Streets
New York, NY 10021
www.nypguestfacility.com
The Helmsley Medical Tower at NewYork-Presbyterian/Weill Cornell
offers modern, comfortable guest facilities for patients, family
members, and others traveling to our Hospital from out of town.
20 _ PREPARING FOR YOUR STAY l For Your Consideration
Online Personal Health Record: myNYP.org
NewYork-Presbyterian Hospital is pleased to offer myNYP.org, a free
online service for management of personal and family health records
that puts you in charge of your health information and offers you
the ability to consolidate and organize significant amounts of health
information in a private account. You can access your information
wherever and whenever needed and can easily share information
with clinicians, trusted family members, and other caregivers. With
myNYP.org, you can create your own electronic health record and
store as much or as little of your health information as you wish in
one convenient place online. This includes medical conditions and
history, medications, surgery reports, lab results and test reports,
immunization records, Hospital discharge instructions, doctor and
insurance information, and emergency contacts. NewYork-
Presbyterian cares about patient privacy. Therefore, myNYP.org
was developed in collaboration with Microsoft
®
and uses Microsoft
®
HealthVault™ — a privacy and security-enhanced online service —
to store patient information. Once stored, information can only be
accessed and shared by you or with your permission.
PREPARING FOR YOUR STAY l For Your Consideration _ 21
For Your Comfort and Convenience
22 _ PREPARING FOR YOUR STAY l For Your Comfort and Convenience
Welcome Kit
To provide you with a warm reception to our Hospital, you will
receive a welcome kit upon your admission. This kit contains
toiletries and grooming products from Crabtree & Evelyn, including:
• shampoo and conditioner
• body wash
• body lotion
• toothbrush and toothpaste
• hair brush
• facial soap (shea butter)
• mouthwash
The kit also contains earplugs, lip moisturizer, and a sleep mask.
This patient amenity kit will help meet your personal needs until you
are either discharged or can obtain grooming items from home.
Telephone Service
Local Calls
Local calls are free to the following area codes: 212, 201, 347,
516, 551, 631, 646, 718, 914, 917, and 973, and may be dialed
directly from your Hospital room.
Long Distance Calls
Calls to area codes beyond those listed above are considered long
distance. There is a small daily charge for having long distance
telephone service within the continental United States. Once you
arrive at the Hospital, you will receive further information about how
to activate and pay for long distance service.
PREPARING FOR YOUR STAY l For Your Comfort and Convenience _ 23
Television Service
Basic Free Service
All patients have 24-hour access to basic television service, which
includes the following complimentary channels: CBS (Channel 6),
PBS 13 (Channel 16), CNN (Channel 41), the Newborn Channel,
and channels providing religious services, classical music, Hospital
information, and patient education programming.
Extended Rental Service
Extended television service, which includes 24-hour access to
television programming and movie channels, is available for a
small daily charge. Once you arrive at the Hospital, you will receive
further information about how to access extended service should
you desire it.
Internet Access
You and your family members can use a personal laptop computer
and most other mobile wireless devices in the Hospital. You can
connect your computer or device to our Wireless Guest Network,
which is designed for guests and patients at the Hospital, by
selecting “guest-net” from the list of networks that appears when
you click on the wireless icon. Launch your device’s web browser
and it will automatically present a disclaimer page listing the Terms
and Conditions and Acceptable Use for the Wireless Guest Network.
You must select “I agree” at the bottom of the page in order to use
guest-net. Most web browsers are compatible with this process.
Guest-Net Wi-Fi connection is an open and unencrypted wireless
network with Internet-only access. No connectivity to the Hospital’s
intranet resources is available.
Visiting Hours
In general, visiting hours are from 9 am to 9 pm. However, visiting
hours can vary according to the location, condition, and needs of
the patient. Please look for signs indicating special visiting hours on
a particular unit, or ask the nursing staff on that unit. Our staff will
work with families and patients, especially with those in a room with
two beds, to allow patients time to rest and sleep.
Information Desk (212) 746-4690
Monday through Friday, 7:30 am to 8 pm
Saturday, Sunday, and Holidays, 8 am to 8 pm
The Information Desk is located just past the lobby of the Hospital’s
main entrance at 525 East 68th Street. You will see the symbol
i
indicating its location. The Information Desk provides directions and
information to patients and visitors.
Gift Shop (212) 746-4230
Monday through Friday, 7:30 am to 9 pm
Saturday and Sunday, 9 am to 9 pm
The Gift Shop is located behind the Information Desk. It offers a
wide selection of items, including flowers, toiletries, newspapers,
magazines, cards, snacks, beverages, gifts, and Mylar balloons. In
addition, breast pumps can be rented through the Gift Shop. You
may call the Gift Shop to have deliveries made to your room.
For the health and safety of our patients, latex balloons are
prohibited in the Hospital. Mylar balloons and flowers (fresh cut,
artificial, and dried arrangements) are prohibited in all intensive care
units, recovery rooms, operating rooms, nurseries, labor and
delivery unit, and oncology and transplant units.
24 _ PREPARING FOR YOUR STAY l For Your Comfort and Convenience
PREPARING FOR YOUR STAY l For Your Comfort and Convenience _ 25
Finding Your Way Around
26 _ PREPARING FOR YOUR STAY l Finding Your Way Around
The Hospital’s official address and phone number are:
NewYork-Presbyterian Hospital/ (212) 746-5454
Weill Cornell Medical Center
525 East 68th Street
New York, NY 10065
Directions
By Subway
Take the #6 train to East 68th Street. Walk four blocks east to
York Avenue or take the M66 bus eastbound to York Avenue.
By Bus
Take the M31 to the East 69th Street stop, directly in front of
NewYork-Presbyterian/Weill Cornell. The M31 operates north and
south on York Avenue, and crosstown on 57th Street.
Crosstown buses M66 and M72 allow you to transfer to the M31 at
York Avenue.
For additional subway and bus information, call the Metropolitan
Transportation Authority at (718) 330-1234.
By Car
Approaching the Hospital from the south, take the FDR Drive north-
bound to the 61st Street exit. Turn right onto York Avenue, go
north to 68th Street, and turn right into the Hospital’s main entrance
circle.
Approaching the Hospital from the north, take the FDR Drive south-
bound to the 71st Street exit. Turn left onto York Avenue, go south
to 68th Street, and turn left into the Hospital’s main entrance circle.
PREPARING FOR YOUR STAY l Finding Your Way Around _ 27
Parking
We strongly recommend parking at our licensed and insured Hospital
parking garages listed below. Most major credit cards are accepted.
The Greenberg Pavilion Garage (212) 746-2015
525 East 68th Street
Open 24 hours. Handicapped accessible.
Valet parking is located in the circular driveway at the main Hospital
entrance. Payment may be made to the Hospital Cashier, Monday
through Friday, 8 am to 9 pm and Saturday, 9 am to 4 pm. At other
times, payment may be made at the parking booth located in the
center of the main entrance circle.
Helmsley Medical Tower Garage (212) 746-1974
507 East 70th Street, between York Avenue and the FDR Drive
Valet parking. Open 24 hours.
Laurence G. Payson House Garage (212) 746-1977
426 East 71st Street, between York and First Avenues (on left)
Valet parking. Open 24 hours.
The Phipps House Garage (212) 746-1979
1285 York Avenue, between 68th and 69th Streets
Valet parking. Open 7 am to midnight.
Map and Neighborhood Services
In the pocket of this Guide, you will find a map that identifies
locations important for you to know on the NewYork-Presbyterian/
Weill Cornell campus and in the surrounding neighborhood. For
your convenience, we have also included a list of restaurants,
pharmacies, ATM machines, and other local resources.
28 _ PREPARING FOR YOUR STAY l Notes
Notes
PREPARING FOR YOUR STAY l Notes _ 29
Notes
30 _ PREPARING FOR YOUR STAY l Notes
Notes
PREPARING FOR YOUR STAY l Index _ 31
Index
Accommodations...................................................................18
Admitting ..............................................................................10
Allergies .................................................................................7
Balloons ...............................................................................24
Billing ...................................................................................15
Blood Donation ......................................................................11
Checklist - For Your Comfort ..................................................... 6
Checklist - Important Paperwork ...............................................6
Directions .............................................................................26
Electrical Appliances ................................................................7
Falls Prevention .....................................................................13
Financial Aid Policy ................................................................16
Flowers ................................................................................24
Gift Shop ..............................................................................24
Guest Facility ........................................................................19
Hand Hygiene ........................................................................13
Health Care Proxy ....................................................................8
Hearing Impaired ...................................................................14
Identification Bands (patients) .................................................12
Infection Prevention ...............................................................13
Information Desk ...................................................................24
Insurance Information ............................................................15
Internet Access .....................................................................23
Interpreter Services ...............................................................14
Laptops ................................................................................ 23
Living Will ...............................................................................8
Map ............................................................... Cover Pocket, 27
Medications ............................................................................7
Neighborhood Services .................................... Cover Pocket, 27
32 _ PREPARING FOR YOUR STAY l Index
Online Personal Health Record ................................................20
Organ Donation .......................................................................8
Parking .................................................................................27
Patient Safety .......................................................................12
Private Duty Nursing ..............................................................18
Smoke-Free Campus .............................................................. 16
Surgery ................................................................................10
Telephone Service .................................................................22
Television Service ..................................................................23
Valuables ................................................................................7
Visiting Hours ........................................................................24
Visually Impaired....................................................................14
Welcome Kit ..........................................................................22
Wireless Network ..................................................................23
(September 2011)
