Dynamics 365 Licensing Guide | July 2024 P a g e | 2
Contents
How to Buy Dynamics 365 ........................................................................................................................................ 3
Dynamics 365 Licensing Overview .......................................................................................................................... 3
User licenses ................................................................................................................................................................................... 3
Device licenses ............................................................................................................................................................................... 4
Tenant licenses .............................................................................................................................................................................. 5
Dynamics 365 Applications ...................................................................................................................................... 6
Dynamics 365 Business Central ................................................................................................................................................. 6
Dynamics 365 Commerce ........................................................................................................................................................... 7
Dynamics 365 Contact Center .................................................................................................................................................. 11
Dynamics 365 Customer Insights............................................................................................................................................ 12
Dynamics 365 Customer Service ............................................................................................................................................. 13
Dynamics 365 Electronic Invoicing ......................................................................................................................................... 16
Dynamics 365 Field Service ...................................................................................................................................................... 17
Dynamics 365 Finance ............................................................................................................................................................... 19
Dynamics 365 Fraud Protection .............................................................................................................................................. 21
Dynamics 365 Guides ................................................................................................................................................................. 21
Dynamics 365 Human Resources ............................................................................................................................................ 22
Dynamics 365 Intelligent Order Management .................................................................................................................... 23
Dynamics 365 Project Operations .......................................................................................................................................... 23
Dynamics 365 Remote Assist ................................................................................................................................................... 26
Dynamics 365 Sales .................................................................................................................................................................... 27
Dynamics 365 Supply Chain Management........................................................................................................................... 31
Microsoft Copilot for Sales ....................................................................................................................................................... 34
Microsoft Copilot for Service ................................................................................................................................................... 34
Cross-Application Licensing ................................................................................................................................... 34
Business Central Team Members ............................................................................................................................................ 34
Team Members ............................................................................................................................................................................ 35
Operations - Activity .................................................................................................................................................................. 35
Operations - Device .................................................................................................................................................................... 35
Operations – Order Lines .......................................................................................................................................................... 36
Capacity licenses ......................................................................................................................................................................... 38
Additional Licensing Requirements ...................................................................................................................... 41
Minimum license purchase requirements ............................................................................................................................ 41
Licensing requirements for external users ........................................................................................................................... 41
Multiplexing ................................................................................................................................................................................. 42
Dual use rights ............................................................................................................................................................................. 43
Dual write ......................................................................................................................................................................................44
Dynamics 365 extensibility .......................................................................................................................................................44
Dynamics 365 Field Service & Finance/Supply Chain Management integration ........................................................44
Appendix A: Dynamics 365 Licenses ..................................................................................................................... 45
Appendix B: Definitions ........................................................................................................................................... 46
Appendix C: Dynamics 365 Team Members Use Rights Overview .................................................................. 48
Appendix D: Custom Tables (formerly known as ‘Entities’) .............................................................................. 50
Appendix E: Security Role Assignment, Implementation Concerns, and Customization Licensing .......... 51
Appendix F: Operations – Activity Approval Privileges ..................................................................................... 54
Appendix G: Power Platform Use Rights included with Dynamics 365 Applications ................................... 56
Appendix H: Trials and Service Support ............................................................................................................... 57
Appendix I: Additional Resources ......................................................................................................................... 58
Appendix J: Change Log ......................................................................................................................................... 59