EnerGov Citizen Self Service (CSS) User Manual

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The online component of EnerGov that allows citizens to view basic information related to

Permits, Plans, Inspections, Business Licenses, and Code Cases.

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Contents

Searching Without Logging Into CSS

Registering with CSS (required only the first time you use the system)

Logging Into CSS

Top Menu Navigation Tabs

Dashboard

Home

Apply

My Work

Today’s Inspections

Map

Pay Invoices

Calendar

311

Common Tasks

Applying for a Permit (using the Apply Tab - Residential Construction example)

Paying Invoices/Fees

Requesting Inspections (Permits Initially Applied For In Energov)

Requesting Inspections (Permits Initially Applied For In TrakIt and Converted)

Monitoring Inspection Status

Submitting a Revision or Resubmitting Documents With Corrections

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SEARCHING WITHOUT LOGGING INTO CSS

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REGISTERING FOR CSS (FIRST TIME USE)

1. Before using EnerGov (for the first time only) you must register by creating an account.

After you have registered, you can log into the Citizen Self Service (CSS) portal at any

time in the future.

2. From the home tab, click the Login or Register tile:

3. Enter in your email address. If you had an account with our previous TrakIt permitting

system, you must use the identical email address in EnerGov. This will ensure that your

account will be created correctly and not duplicated.

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4. After clicking “Next,” an email will be sent to the email address entered. You must click

on the “Confirm” link in the email to move to the next step of the registration process.

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LOGGING INTO CSS

1. Visit the Cape Coral EnerGov CSS Portal at the following link:

https://energovweb.capecoral.gov/EnerGovProd/selfservice#/

2. Enter your Username and Password in the fields provided. If you do not have an Email

Address/Password already registered with CSS and EnerGov, click on “Register Here” and

follow the directions to register for an account.

3. Mark the Remember me checkbox to have the system remember your credentials.

4. Click Log In. CSS validates your login and, if it is valid, opens CSS with the functions you

are authorized to access.

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TOP MENU NAVIGATION TABS

Across the top of the page, there are various tabs which you will use to navigate CSS.

Dashboard

Contains an overview of your current permits, plans, inspections, invoices, and licenses.

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Home

The starting point for many activities. Contains links to search public records, apply for a

permit, access your account information, pay invoices, use the GIS map feature, and

access the calendar.

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Apply

Search and apply for any permit type, business tax receipt or business license, or plan.

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My Work

Search and access all of your invoices, permits, plans, inspection history, licenses, or

request an inspection.

Today’s Inspections

View your inspections scheduled for the day. Search function allows you to search or

sort by case number, case type, inspection type, inspection status, address, primary

inspection, or inspection order.

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Map

Access the GIS mapping system. Type in a specific address to obtain permitting history,

apply for a new permit for a particular parcel, and more.

Pay Invoices

Search for a specific invoice number.

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Search for public information by permit number, plan number, inspection, code case,

request, or license.

Calendar

View upcoming events by month, week, or day. Filter results by public hearings and

meetings, City holidays, inspections scheduled, plans expired, permits expired, licenses

expired, and invoices due.

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311

Submit public information requests, track requests, download the mobile app, and

access your public information request account.

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COMMON TASKS

APPLYING FOR A PERMIT (USING THE APPLY TAB –

RESIDENTIAL CONSTRUCTION EXAMPLE)

• Follow the process explained below to apply for a permit and pay the initial required

deposit fee.

• Before using EnerGov (for the first time only) you must register by creating an account.

After you have registered, you can log into Citizen Self Service (CSS) portal at any time in

the future.

• After logging into your account, click the “Apply” tab at the top menu.

o Note: Alternatively, you can also begin the new permit application process

through the Home or Map tabs.

• Type in keywords “Residential” or “Construction” to search for the permit type and click the

search icon on the right.

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• Enter the Description, Square Feet and Valuation and then click Next:

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• If the contractor/applicant does not have the correct license type, they will get an error

message at this point.

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• Add any other required/optional contacts by selecting the identifier from the pull-down

menu in the blue tile, and clicking Add Contact. When you have added all the required

contacts for the permit, click .

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• To add the required attachment(s), first select the appropriate attachment description

from the pull-down menu on the blue tile(s). You can then either drag-and-drop the

appropriate attachment (pdf file) from your desktop into the blue tile or click the “Add

Attachment” link on the blue tile and manually select the file from the windows menu

that appears. Each tile will hold one document only.

o Note: Documents must be in pdf (portable document) format.

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• If you choose the second method of attaching documents, navigate to the location of

the file on your computer, click the document and click Open:

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• Continue until all required documents have been attached and click Next.

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• You are now on Review and Submit. Please review the information entered carefully

prior to submitting. You can go back to any area and update the information prior to

submitting. Once you have reviewed the information click Submit to have the permit

created.

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• You will be able to see your permit in the Pending tile of the Dashboard tab of your CSS

account.

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PAYING INVOICES/FEES

• In the My Invoices section, click “View My Invoices.”

• Click the blue Invoice Number that you would like to pay.

• Follow the screen prompts to pay the invoice.

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REQUESTING INSPECTIONS (PERMITS INITIALLY

APPLIED FOR IN ENERGOV)

• Note that many permits will display a “Hold” notice at the top of the screen. In many

cases, these notices are informational only and will not restrict permitting activity such

as scheduling an inspection or paying fees/invoices. Examples include notices stating

that the “Parcel is in a Flood Zone” or “Parcel has a Burrowing Owl or Gopher Tortoise

present.”

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• Return to the work area of your choice by clicking one of the menu buttons at the top of

the screen.

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REQUESTING INSPECTIONS (PERMITS INITIALLY

APPLIED FOR IN TRAKIT AND CONVERTED)

• If you have a permit that was initially applied for using the previous TrakIt system, the

permit and inspections have been transferred over to the EnerGov system

automatically. However, it was necessary to assign a single “requested date” for all

inspections which were transferred over between permitting systems. All of these

inspections will show up with a “Requested Date” and “Scheduled date” of 01/01/2035

in EnerGov.

• The scheduling process for these inspections differs slightly, as follows:

• Click on the blue case number in the table corresponding to the inspection that you

would like to schedule.

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• You will notice that both the “Requested Date” and “Scheduled Date” for imported

inspections are set to 01/01/2035. To the right of an inspection with these dates, click

the blue “Reschedule” button

• Request a new inspection date in the window that appears by entering the date

manually or using the calendar icon, then click Submit.

• This is a required procedure only for those inspections that have been converted over to

the new EnerGov system from the old TrakIt system. Inspections for permits which are

initially applied for through the EnerGov system will be able to be scheduled normally

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for the life of the permit. They do not need to be “rescheduled.” See also user manual

example: REQUESTING INSPECTIONS (PERMITS INITIALLY APPLIED FOR IN ENERGOV).

MONITORING INSPECTION STATUS

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SUBMITTING A REVISION OR RESUBMITTING

DOCUMENTS WITH CORRECTIONS

• Note that many permits will display a “Hold” notice at the top of the screen. In many

cases, these notices are informational only and will not restrict permitting activity such

as scheduling an inspection or paying fees/invoices. Examples include notices stating

that the “Parcel is in a Flood Zone” or “Parcel has a Burrowing Owl or Gopher Tortoise

present.”

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• Repeat this process with any documents which will be part of the revision. Select the

appropriate file description from the pull-down menu in the blue Add Attachment tile,

drag and drop the Revision Letter (in pdf format) to the blue tile, or click on the plus sign

and select the file from your computer. Each tile holds one file (pdf).