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27. Are there areas in the world where assistance services cannot or will not be provided?
AXA and Crisis24 and their international offices can provide assistance around the globe. Their ability
to assist is limited in countries under comprehensive OFAC sanctions. As of June. 1, 2024 this
includes Cuba, Iran, North Korea, Syria, and the regions of Ukraine under Russian control. Providing
assistance is also challenging in polar regions, other remote areas, and locations with a high degree of
political or social instability. However, they will always try to assist you regardless of your location or
circumstances. If you are injured in a remote area, always get to medical assistance ASAP, then call
Chubb-AXA Global Travel Assistance so they can monitor your care and arrange a medical
evacuation if needed. If you don’t know how to get access to medical care, call Chubb-AXA Global
Travel Assistance for referrals.
28. What other assistance services can AXA provide?
You can use AXA’s travel information portal, Travel Eye, before your trip to get information about
your travel destination including weather, travel hazards, health warnings, recommended vaccinations,
visa requirements, and more. During your trip you can access AXA’s list of vetted medical providers
through Travel Eye. While you are on a trip you can contact AXA for help with emergency medication,
lost document assistance, emergency reunion travel arrangements, referral to a lawyer, and translation
assistance. For more information about travel assistance go to the Travel Assistance web page.
29. What is the Emergency Reunion benefit, and when can I use it?
This benefit provides up to $5,000 per person in travel expenses for up to two people designated by the
traveler to visit them following a 24-hour hospital confinement that results from a covered accident or
illness or a felonious assault. See the Employee Benefits Summary for benefit limitations and
restrictions. Travel arrangements for those joining the traveler must be made by AXA Assistance. UC
employees have access to this benefit during both domestic and international business travel. When
traveling domestically, a qualifying hospitalization must be due to a covered accident (not illness).
30. What other security services can Crisis24 provide?
When you book travel through ConnexUC/Connexxus/Concur or register your travel with UC AWAY
you will be automatically enrolled to receive travel alerts from Crisis24 during your trip. Crisis24
analysts monitor world events 24 hours, 7 days a week, and they deliver direct to your email Inbox up-
to-date, relevant travel intelligence.
You also have access to the Worldcue® Traveler intelligence portal and Worldcue® Mobile app. If
you allow the mobile app to have access to your phone’s location data all the time, you will receive
location-based alerts. In 400 locations this includes neighborhood-level threat intelligence, so if you
wander into a higher-risk neighborhood, the app will notify you.
31. What if I combine personal travel with my UC-related travel, will I be covered?
Yes, the policy provides for up to 14 days personal deviation on foreign and domestic U.S. travel.
“Personal Deviation” means an activity that is not reasonably related to UC business, and not
incidental to the purpose of the trip. Examples include earlier arrival or extending your trip to do other
personal travel in the area or to other cities/countries. It also includes weekend side trips to other
locations. The 14 days is cumulative, so if you arrive 3 days early and travel 2 weekends during the
trip, you have 7 days of personal deviation remaining at the end of your UC business. If you are
traveling internationally and plan to do more personal travel than 14 days, you can purchase UC
Personal Travel Insurance prior to the trip.