B-HIVE
C
O
MM
U
N
I
C
A
T
O
R
PRODUCT
MANUAL
2
Introduction
3
Features
3
Requirements
3
Getting Started
4
Installation
4
Logging in
4
Using Communicator
5
Settings
5
Favorites
5
Recent History
6
Calling
6
Call Controls
7
Chat & SMS
7
Chat
8
SMS
8
Groups
8
Video Calling
9
Settings
9
Launching a call
10
Inviting others
10
Dial-in options
10
Screen sharing
10
Chat
11
Removing Participants
11
3
IN
T
RODUC
TION
Communicator is a voice, chat, video and text platform that creates a seamless workspace with
B
r
oa
d
v
o
i
c
e
’s
b-hive cloud business phone system.
F
EAT
URES
Calling - place or receive calls directly to your
desktop
Chat - chat with team members one-on-one or in
groups
SMS - send and receive text messages directly to your
desktop
Presence - easily see who is available, away, or on the
phone
Video calling - host one-on-one or multi-party video
ca
ll
s
Screen sharing - share your desktop or specific application with
part
i
c
i
pants
REQU
IR
EMEN
T
S
● Active Broadvoice b-hive
account
● Windows, Mac or web
browser
● Computer camera, microphone, and
speakers
● Reliable connection to the
i
nternet
4
GETTING
ST
AR
T
ED
INS
TA
LLA
TI
ON
For the full desktop experience, users should first download and install the b-hive
Commun
i
cator.
Download
L
i
nks:
Windows: download.broadvoice.com/communicator.exe
Mac: download.broadvoice.com/communicator.dmg
Alternatively, you can access the web browser version of Communicator from
anywhere.
Web: chat.broadvoice.com
LOGGING
IN
1. Launch the b-hive Communicator app from your desktop or visit
chat.broadvo
i
ce.com
2. Login using your b-hive username and
password
3. Click the forgotten password and enter your email to set up a new
password
5
USING
COMMUN
IC
AT
OR
SE
TTI
NGS
Settings can be accessed by clicking the gear icon in the upper left-hand corner next to your
name.
Here, you can adjust audio preferences, notifications, and other application
sett
i
ngs.
Enable Desktop Notifications - toggle pop-up notifications for messages and
ca
ll
s
Enable Only Direct Mentions - toggle to see message notifications only if directly
ment
i
oned
*you can also mute notifications at the contact/group level by clicking the notification
be
ll
Enable Incoming Calls - toggle to receive inbound calls into
Commun
i
cator
Enable Notification Sounds - toggle audio notifications in addition to visual pop-up
not
i
f
i
cat
i
ons
List Unread Messages First - toggle to move unread messages to the top of your recent
h
i
story
li
st
Open on Login - toggle to launch the application at system
startup
*applies to the desktop application
on
l
y
Input Device - select your sound input device (mic) if different from your system
defau
l
t
Output Device - select your sound input device if different from your system
defau
l
t
FA
VOR
IT
ES
List your favorites in the contact pane on the left side of the application for easy access to
users
and groups you frequently interact with. To add a user to your Favorites, first access the
Directory
icon to the right of your name in the upper lefthand corner (1). Then, select the contact (2)
and
click the star in the upper right-hand corner (3). This will change the star to orange and
the contact
will appear in your Favorites. To remove a user or group, simply unclick the star
aga
i
n.
6
RECENT
H
IS
TORY
You can view a log of recent calls and messages in the Recent History section of the contact
pane
on the left side of the application. If you have missed multiple calls or messages, you will see
a
numerical badge beside the contact. The badge will be cleared once the contact is
opened.
C
ALL
ING
There are a few ways to start a call using the internal softphone. If calling another user
with
i
n
your company, simply hover over their name in your Favorites and click the phone icon. If
the
contact is already open, click the phone icon in the upper righthand corner. If
a contact
i
s
n
’t
i
n
your favorites, click New Call and select the user from your company
d
i
rectory.
7
To place a call to someone outside your company, click the New Call button above
the
Contact Panel, input the number, and click the call icon
.
CALL
CONTRO
L
S
While on an active call, you will have options
ava
il
ab
l
e
within the
softphone:
Mute - mute your microphone -
the
c
a
ll
e
r
won’t
hear
y
ou
Show - access dial pad for number presses in
automated
menus
Hold - places active call on hold - caller will hear
ho
l
d
mus
i
c
End Call - disconnect your active
ca
ll
Transfer - transfer to another user or external contact (see fig
2)
Blind Transfer - immediate or cold
transfer
Warm Transfer - soft or announced
transfer
Transfer to Voicemail - transfer straight to voicemail
box
CHAT &
SMS
CH
AT
Chat with other contacts or groups by clicking their name to bring up the chat box. Here, you
can
see historical messages and send new messages. Add emojis by tapping the emoji icon in
the
message
box.
8
SMS
To send a text message to someone outside your company, click the New Message/SMS
button
above the Contact Panel, input the number and click the message icon
.
GROUPS
Create team, project, or topic groups on the fly by selecting the
New
Group Chat icon above the Contact Pane. Then add a topic
name
that
represents the group, enter an optional description, and
select
the
members you would like to add. Use an @here mention to
not
i
fy
members of the new group. Click the star to add the group
to
your
Favor
i
tes.
Once you have created or are added to a group, you can chat with others in that group.
Use
@mentions to notify individuals that they have a message in that group. Use @here to
not
i
fy
everyone in the
group.
9
VIDEO
C
ALL
ING
Video calling allows collaboration to be more personal with ad-hoc 1-to-1 calls or calls with
mu
l
t
i
p
l
e
participants. Easily chat and share your screen from within the active
ca
ll
.
SETT
I
NGS
You can change your input and output devices easily by clicking the gear icon in the bottom
menu
bar while in an active meeting. This will allow you to select your microphone,
speakers/headset,
and camera if different from your system defaults. As you begin each meeting, you will be
asked
to confirm or update these
sett
i
ngs.
Additionally, while in a meeting, you can mute and unmute your microphone and/or video by
c
li
ck
i
ng
the audio or video icon on the left side of the bottom menu
bar.
10
LAUNCHING A CAL
L
Video calls can be started in a few different ways. The first is by simply clicking the video icon
to
the
right of
the user’s
or
group’s name
within your
f
a
v
o
r
i
t
e
s
or
recent
h
i
s
t
o
ry
li
s
t
.
A
l
t
e
r
n
a
t
i
v
e
l
y
,
if
you are in an active chat or group chat, you can begin a video call by clicking the video icon
i
n
the
upper righthand
corner.
The video call will then be launched and the invitees will receive an invite where they can
c
li
ck
‘Join Now’. To end or disconnect from an active call, click the red phone icon in the bottom
menu.
INVITING
OTHERS
Easily invite others to an active video call by clicking the link button in the bottom menu bar.
Th
i
s
will copy the meeting link you can then send to additional
part
i
c
i
pants.
SCREEN
SHARI
NG
Any single participant can share their screen at any point in time. Select the Share Screen icon
i
n
the bottom menu bar.
Here,
y
ou
’
ll
be
a
b
l
e
to
s
e
l
e
c
t
an
e
n
t
i
r
e
screen
or
a
s
p
e
c
ifi
c
a
pp
li
c
a
t
i
on
t
o
share. To stop sharing, simply click the Share Screen icon
aga
i
n.
11
CH
AT
To chat with active participants, click the chat icon in the bottom menu bar. This will allow you
to
share questions and ideas with the entire group, allowing the presenter to continue
un
i
nterrupted.
REMOVING PARTICIPANTS
View active and past participants by clicking the participants icon in the bottom menu bar.
To
remove a participant, click the menu icon to the right of their name and select Remove from
Ca
ll
.
You must be the host to perform this
act
i
on.
