2020 Diebold Nixdorf Corporate Social Responsibility Report

Connecting Commerce for a More Sustainable World

2020 Diebold Nixdorf

Corporate Social

Responsibility Report

2 | 2020 Diebold Nixdorf CSR Report

Table of Contents

Our Vision for Corporate Social Responsibility .............................................................................................................................. 4

Diebold Nixdorf Pillars of Sustainability .........................................................................................................................................5

Sustainable Supply Chain & Operations: We Grow Together .......................................................................................................6

The Case for Cash Recycling ...........................................................................................................................................................8

Environmental, Health & Safety: Focusing on the Future ......................................................................................................9–10

- Occupational Safety & Health Protection ...............................................................................................................................9

- Environmental Protection ........................................................................................................................................................9

- Energy & Emissions ................................................................................................................................................................10

- Integrated Management System ........................................................................................................................................... 10

Global Citizenship: We Strive to Make a Difference ..............................................................................................................11–12

- Financial Inclusion .................................................................................................................................................................. 11

- Supporting Payment Choice ..................................................................................................................................................12

- Social Equity ............................................................................................................................................................................12

- Community Engagement .......................................................................................................................................................12

Our People: Supporting a Culture That CAREs .....................................................................................................................13–16

- Ethics & Compliance ..............................................................................................................................................................14

- Human Rights .........................................................................................................................................................................14

- Diversity & Inclusion .........................................................................................................................................................15–16

3 | 2020 Diebold Nixdorf CSR Report

Dear Reader,

Welcome to our 2020 Diebold Nixdorf Corporate Social Responsibility Report—a review of our commitment to Connecting Commerce

for a More Sustainable World. I am sure I speak for many when I say that 2020 was a year of unexpected global challenges—climate

change, social unrest and the global health pandemic are ignoring borders and impacting people across the world in very personal ways.

It would have been hard to imagine at the beginning of the year, but this type of uncertainty also creates opportunity for companies

and individuals to come together in new and meaningful ways. At Diebold Nixdorf, this was indeed the case, and I am proud of our

employees as they have supported each other and continued to provide essential services to customers around the globe.

At Diebold Nixdorf, we automate, digitize and transform the way people bank and shop. Our global workforce is committed to doing the

right thing. We have a responsibility to act sustainably, remain transparent, and conduct business ethically and with integrity. These are

the business practices that shape the core of our company culture, and they are foundational to how we earn and maintain the trust our

stakeholders place in us.

The drive to create a more equitable, sustainable society is challenging people, governments and economies alike at a global scale.

Compared to the coronavirus, this global task is age-old. Industry experts predict once we move beyond COVID-19, consumers and

financial services providers will value social and sustainable initiatives even more as we work together to strengthen relationships,

and build strong, vibrant communities. By effectively exercising our collective influence on societal well-being at local, regional,

national and global levels, we can help build a future where retail and banking create a better world and helps people everywhere

achieve their goals.

Never before has conducting business in a socially responsible manner been more important than it is today. Diebold Nixdorf takes

seriously our commitment to social responsibility in the communities where we live and work. Each year, our employees around the

world take initiative to support a broad range of local causes while also supporting organizations committed to enriching our communities.

Our approach to social responsibility is not solely focused on the world at-large. We are also making steady progress supporting

our employees around the globe in areas such as diversity & inclusion and career development, and we are fully committed to

our values. In 2020, we introduced our CARE council—making an explicit commitment to CARE-ing for each other by focusing on

being considerate, aware, responsible and empathetic. We’ve all experienced the events of 2020 differently—both personally and

professionally—and now more than ever, it is important that we take time to CARE.

In December 2020, Newsweek named Diebold Nixdorf one of America’s Most Responsible Companies. I’m very proud of the work we

have done to be included on this annual list, which recognizes companies that are good citizens and give back to the communities in

which they operate. Each company was scored based on its Environmental, Social and Governance (ESG) practices, and this first-time

recognition for Diebold Nixdorf reflects our commitment to operating sustainably and as a socially responsible global citizen.

I am proud of our commitment to corporate social responsibility and personally excited to share

our progress and accomplishments of 2020. Stay safe and healthy. Let’s continue to answer the

call to make the world a better place—for everyone.

Gerrard Schmid

President and Chief Executive Officer,

Diebold Nixdorf

We apply our creativity and innovation to solve sustainable development challenges by fostering a dynamic and well-functioning

business sector, while protecting labor rights and environmental and health standards in accordance with relevant international

standards and agreements and other ongoing initiatives.

We comply with all applicable environmental, health and safety-related regulations.

We conduct company operations in ways that protect the environment by reducing waste, preventing pollution, promoting

recycling, and conserving resources.

We communicate openly about our activities and maintain a constructive dialogue with stakeholders.

We strive to be good citizens by contributing to the environmental well-being of the communities where we work.

We respect employees, customers, suppliers, investors, and those living and working in the communities in which we serve.

We apply these principles across our operations, pursuing both global and regional goals.

Our Sustainability Guiding Principles

4 | 2020 Diebold Nixdorf CSR Report

Our Vision for Corporate Social Responsibility

Diebold Nixdorf strives to advance solutions according to economic, ecological and social aspects, and thus to develop its business

model in a sustainable way. Our sustainability initiatives seek to prevent and reduce the negative impact of business operations, while

generating social added value. For us, it is very important to be in regular contact with our stakeholders. We regularly adjust to trends

and specific requirements based on constant dialogue with key audiences such as investors, suppliers, employees, communities, non-

governmental organizations, business organizations, and academia. We’ve developed this report with the following audiences in mind:

Employees: This report is filled with examples of

the good work of our employees. Without them,

there would be no ATMs recycled, no fuel saved

and no greenhouse gases reduced. What they do

is important. In turn, Diebold Nixdorf works hard

to treat everyone equally and provide career

opportunities. Because every employee is also

a global ambassador, we ask that our employees

spend time to read, learn and reflect on what is

covered in this report. A strong knowledge of our

sustainability program is critical when meeting

with customers, suppliers and other stakeholders.

Customers: We appreciate our customer inquiries

into Diebold Nixdorf’s environmental, social, and

governance practices. Because every time this

happens, we begin another important sustainability

conversation. Let’s continue to exchange ideas.

Let’s share best practices. Most importantly, let’s

align our goals and values to improve and become

more efficient at achieving our respective

sustainability objectives.

Suppliers: They are a key part of our supply chain,

and we depend on our suppliers to help us meet our

sustainability objectives. We expect our vendors to fully

embrace environmental responsibility, operate in

an ethical manner, respect human rights and be in

compliance with all applicable laws and regulations. In

turn, we are willing to work with suppliers to help them

meet their own sustainability goals. These mutually

beneficial relationships enable us all to succeed.

Investors: Research shows companies that invest in

sustainability do better financially. Our sustainability efforts

are aligned with our business goals. So as we’re reducing,

reusing, recycling and reclaiming, we’re also reducing costs,

becoming leaner and more agile, investing in future growth

initiatives and attracting the best talent.

Communities: We are honored to be welcomed into

cities and towns around the world. It is our practice to act

responsibly. Diebold Nixdorf will continue to support local

organizations and causes, and our employees look forward

to working alongside our neighbors on important community

projects. We will respect our environment, make the best use

of resources and re-purpose materials when possible.

5 | 2020 Diebold Nixdorf CSR Report

Diebold Nixdorf’s sustainability program

is comprised of three main pillars, each

of which forms a vital component of

our global operational structure and

culture. They are:

About This Report

We are committed to acting sustainably and making

a positive impact on our society. We continually assess

our operations, processes and global supply chain

to determine the environmental impact and implement

improvements from greenhouse gas emission

controls to product lifecycle assessments. We are

also committed to ensuring that we work with ethical

suppliers who adhere to high standards of human

rights and ethical business practices. We also continue

to align our program with the 10 principles of the United

Nations (UN) Global Compact and the UN Sustainable

Development Goals (SDGs).

SUSTAINABLE SUPPLY

CHAIN & OPERATIONS

We take social responsibility in the local communities

in which we operate very seriously. Each year, our

employees give back to their communities and support

countless nonprofit organizations whose missions align

with our values and whose work enhances the quality of

life for people in need. In addition, we have two charitable

giving groups, The Diebold Nixdorf Foundation and the

Diebold Nixdorf Employee Charitable Fund.

GLOBAL

CITIZENSHIP

We comply with all applicable environmental, health

and safety-related regulations. This responsibility

is a team effort, delivered collectively through the

management activities of our workforce around the

globe. We focus particularly on employee health and

safety, and an increased awareness on responsible

resource consumption.

ENVIRONMENT,

HEALTH & SAFETY

6 | 2020 Diebold Nixdorf CSR Report

Sustainable Supply

Chain & Operations:

We Grow Together

Diebold Nixdorf is committed to building relationships and

collaborating with consumers, suppliers, employees,

institutions and environmental organizations in order to

ensure the compliance of our sustainability strategy. By

focusing simultaneously on social, environmental and

economic activities, we try to become the best version of our

company. And we strive for operational excellence, proactively

supporting climate change regulations, connecting new areas

of financial growth and market opportunities, and attracting

new talent to boost our dedicated workforce.

We proactively pursue sustainability initiatives by analyzing

the global footprint of our operations and product lifecycles.

By consistently fostering a dynamic and well-functioning

business sector, Diebold Nixdorf is able to apply its creativity

and innovation to solve sustainable development challenges.

Our company operations are conducted in ways that protect

the environment by reducing waste, preventing pollution,

promoting recycling, and conserving resources.

In our supply chain, we focus on using environmentally

sustainable materials, which have a positive impact on our

operational efficiency and also benefit our customers. We conduct

due diligence on our supply chain to enhance transparency and

identify the country and smelter or refiner of origin of the conflict

minerals that may be used in our products. Suppliers must

participate in Diebold Nixdorf’s due diligence processes, provide

complete and accurate information when requested, and perform

similar due diligence on their own supply chains.

“ Our next generation of checkout

solutions, DN Series BEETLE, also

sets a new bar in green sustainability

for the industry, while adapting to

store environments and business

needs faster than ever before.”

— Hermann Wimmer, Senior Vice President & Managing Director

Retail, Diebold Nixdorf

7 | 2020 Diebold Nixdorf CSR Report

Following are two examples that demonstrate Diebold Nixdorf’s commitment to sustainability and

our focus on sustainable sourcing and design:

• In mid-2019, Diebold Nixdorf introduced our new innovative ATM

line, DN Series.

™

The DN Series family is made of recycled and

recyclable materials and is 25% lighter than most traditional

ATMs. This reduces CO

emissions, both in the manufacturing

processing and transportation of components and terminals. In

addition, all DN Series ATMs use state-of-the-art LED technology

and highly efficient electrical systems, overall allowing for up to

50% power savings versus traditional ATMs. Operationally, the

DN Series is equipped with state-of-the-art “Internet of Things”

connectivity through DN AllConnect

™

Data Engine for enhanced

monitoring and availability, thus reducing service calls and

cash-in-transit requirements resulting in significant reduction

in vehicle emissions.

• In September 2020, we introduced DN Series

™

BEETLE, a

unified Retail platform of all-in-one Point-of-Sale and touch

display solutions that offers a shining example of our focus

on sustainable sourcing and design

. To demonstrate the

company's commitment to sustainability, the systems are

specifically designed around energy-saving technologies,

including the powerful 8

Generation Intel

Core

™

processor

(Whiskey Lake-U), the energy-efficient power supply and solid

state disk storage media and interfaces that reduce the overall

power consumption. Over 90% of the materials used in the

DN Series BEETLE can be recycled, making it an

environmentally friendly point-of-sale solution.

Diebold Nixdorf is always exploring meaningful and contextual ways to achieve sustainability initiatives that drive global transformation.

In August 2020, we released Sustainable Banking: A Guide to Taking Action, a white paper that provides guidance on how banks and credit

unions can drive sustainability through financial inclusion and green operations.

8 | 2020 Diebold Nixdorf CSR Report

The Case for

Cash Recycling

Keeping ATM networks supplied with the cash consumers

need is no easy task. Some financial institutions (FIs)

maintain as much as 40 percent too much cash in ATMs.

In a world where every penny counts, FIs need solutions.

That’s where cash recycling comes into play, and that’s

why we created Self-Service Reloaded, a guide featuring

financial-industry examples of cash automation efficiency

and the benefits of cash recycling.

Automated cash recycling is one way to reduce cash-

handling challenges, and it can bring significant

benefits to FIs. While specific levels of return on

investment in this technology vary, many have found

cash recycling a compelling solution for decreasing

cash-management costs.

Around the world, 85 percent of consumer transactions

are conducted with cash, which both FIs and retail

operations must effectively and securely handle. While

some suggest that digital payments could undermine

the role of cash, cash is still the most widely used form

of payment in the U.S., used in 32 percent of transactions.

Additionally, the demand for cash remains high across the

globe, and banks are seeking ways to efficiently service

that demand. As a result, cash-recycling ATM installations

are projected to grow at a Compound Annual Growth Rate

(CAGR) of 10.7 percent through 2021. With automated cash

recycling, FIs can reduce ATM downtime and maintain

higher cash availability rates, boosting overall satisfaction.

9 | 2020 Diebold Nixdorf CSR Report

Occupational Safety & Health Protection

“Safety First” is not just a motto, it is a way of doing business.

While a safe working environment and safe working habits

require high levels of vigilance and dedication from all employees

at all times, they support our commitment to zero injuries and

improve our ability to provide service to our customers.

From a global, regional, and local perspective, specialists in

occupational safety and health support the implementation of

processes at an operational level. Risks are evaluated using

both government-required processes as well as best practices

to ensure we understand residual risk and appropriately protect

our employees. Frequent training ensures that specialists are

informed promptly about legal and internal requirements.

Environmental Protection

We see it as our entrepreneurial responsibility to efficiently use

resources and energy at all locations worldwide and to avoid

environmental risks. This succeeds by combining economic

principles with ecological action. Thus, Diebold Nixdorf not only

makes a contribution to environmental protection, but also

creates measurable added value for stakeholders. We are

subject to various national, regional and industry-specific

laws, regulations and policies that must be adhered to. In

many cases, our internal requirements go beyond

the legally

required minimum standards. Diebold Nixdorf is committed

to our employees, neighbors, and the environment to minimize

environmental risks and conserve resources.

We are proactively working to protect the environment and use

natural resources sparingly. This applies both to our corporate

processes as well as our products and services. The lifecycle

of a product and its potential environmental impact are taken

into consideration during the product development stage. We

endeavor to reduce our environmental footprint through waste

minimization and recycling efforts.

At Diebold Nixdorf, we embrace responsibility for ensuring that

our products are compatible with environmental needs and

legal requirements. One major aspect of this responsibility

is to reduce the volume of critical substances in our products.

Numerous statutory provisions such as REACH, RoHS and

California Proposition 65 underline our responsibilities. Based

on legal stipulations and our own requirements, we have

compiled lists of substances that form an integral part of

our arrangements with our respective suppliers.

Environmental, Health & Safety: Focusing on the Future

Proactive management of issues relating to Environmental, Health & Safety (EHS) factors is a

core component of our company strategy and corporate culture. Diebold Nixdorf is committed

to ensuring our employees have a safe workplace with a zero injury, incident, and health impact

goal. We are also aware of our place in the global community and have an increased awareness

on responsible resource consumption, which has a positive impact on waste generation and

potential climate and environmental impacts.

10 | 2020 Diebold Nixdorf CSR Report

Energy & Emissions

Responsible resource consumption is a core component

of our sustainability strategy. Energy efficiency and resource

conservation are important factors for both our production

activities and our infrastructure. Annually, we report our

emissions data through the Carbon Disclosure Project (CDP)

to increase transparency for our customers, investors, and ou

stakeholders. We conduct regular energy audits at company

facilities and implement measures to optimize energy efficiency.

Our owned/leased offices and production facilities strive to

conserve resources and use state-of-the-art technology.

The focus of our real estate optimization program is on

operational infrastructure and the selection of new facilities

and rental properties. The influence on the choice of energy

sources, the implementation of remedial measures, or the

disposal of waste is limited as a tenant. Therefore, we assess

our buildings, HVAC, lighting, machinery, and processes in terms

of their environmental impact. We also utilize specific criteria

for selecting the best energy standard when choosing a new

potential rental property. For example, any certificates that prove

energy efficiency or the type of heating system are checked.

With regard to energy-efficient lighting, we are gradually

converting the lighting in our production sites and office space

to state-of-the-art, energy-efficient LED lighting. To date, we

have installed more than 6,500 LED lighting systems in our

global offices and production sites. This process is being

driven by the real estate optimization program.

We have reduced more than 16,500 metric tons of CO

emissions from our baseline established in 2015. We are

actively working to collect, monitor and report our data where

possible, and we are applying it

to drive reductions in emissions

and energy consumption worldwide.

Emissions Scope 1 2015 (Baseline) 2016 2017 2018 2019

(Metric Tons) 101,839 100,794 96,403 87,127 85,223

Integrated Management System

As a global company, Diebold Nixdorf is committed to complying

with U.S. and international standards. That is part of our corporate

culture, which is founded on the values of trust, transparency,

reliability and fairness toward customers, shareholders, business

partners and employees.

The Integrated Management System at Diebold Nixdorf aims

to create benefits for our customers, secure our company’s

economic success, and provide guidance for our employees.

It is based on the requirements and recommendations of the

internationally acknowledged standards ISO 9001, ISO 14001,

ISO 20000, ISO 27001 and ISO 45001.

Our Management System Manual covers the activities that

safeguard our market success and reasonable operating income

and focuses on our business processes, our methods of work,

and our corporate culture. It describes organizational structures,

corporate processes, and workflows. It describes our management

systems as well as outlines our locations and structure.

“ We would like to thank Diebold

Nixdorf for their continued,

generous support. The commitment

of a leading player in the ﬁnancial

technology industry, such as

Diebold Nixdorf, helps us continue

to impact lives by making banking

more accessible to more people

around the world.”

— John Hope Bryant, Operation HOPE Founder, Chairman and

Chief Executive Officer

11 | 2020 Diebold Nixdorf CSR Report

Global Citizenship: We Strive to Make a Dierence

Diebold Nixdorf will continue to support local organizations and causes, and our employees look

forward to working alongside our neighbors on important community projects. We will respect our

environment, make the best use of resources and re-purpose materials when possible. Diebold Nixdorf

is proud to demonstrate its social conscience in various ways, including in these main focus areas:

Financial Inclusion

Access to financial products and services is becoming more

important than ever, especially for consumers who live in rural

locations or regions without the structures of a modern economy.

As the industry leader in connected commerce, our products and

services provide needed financial accessibility to the unbanked

and underbanked populations of the world. We are working to

create a world where no one is excluded from the financial

system—a world that may not be that far out of reach.

In October 2020, the Diebold Nixdorf Foundation

committed to donating $500,000 over the next

four years to Operation HOPE, extending and increasing a previous

commitment, which began in 2017. Operation HOPE's mission is to

expand economic opportunity to underserved populations in the U.S.

and globally through financial education and empowerment. In the

first four years of our partnership with HOPE, the Diebold Nixdorf

Foundation supported the financial education and assistance outreach

to more than 40,000 underbanked or unbanked U.S. residents and

helped them start a relationship with a financial institution.

The World Bank shows that about 1.7 billion adults remain

unbanked—without an account at a financial institution or

through a mobile money provider. The financial disadvantages

being unbanked are well documented, as the lack of

a banking

account limits opportunities for saving money

and building credit

history to help develop financial literacy

and security.

Since 1992, Operation HOPE has been moving the world

from civil rights to "silver rights" with the mission of

making free enterprise and capitalism work for the

underserved—disrupting poverty for millions of low and

moderate-income youth and adults across the U.S. and

globally. With help from the continued support of Diebold

Nixdorf, Operation HOPE can continue empowering the

world's underbanked and unbanked populations through

financial education, including credit and money management,

homeownership preparedness and small business

entrepreneurship programs.

12 | 2020 Diebold Nixdorf CSR Report

Supporting Payment Choice for All Consumers

We are proud to be one of the founding leaders of the Consumer

Choice in Payment Coalition (CCPC)—a group of businesses and

consumer groups that have come together to advocate for consumer

choice and for preserving the fundamental right of all consumers,

including those in vulnerable, disadvantaged communities, to use

cash to pay for goods and services in the marketplace.

Cashless enterprises lock out millions of unbanked Americans,

of all ages and open consumers to data privacy breaches while

dramatically reducing payment options. Citizens who value the

anonymity of paying with cash, and who do not want to be burdened

by the high rates of interest on credit cards, should have the option

to pay with cash. Maintaining a cash option has already generated

widespread public support across the United States. Within

the past two years, the state of New Jersey, and cities including

Washington, D.C., Philadelphia, San Francisco, and New York City

all have enacted laws protecting a consumer's right to use cash.

Social Equity

We operate in regions where health, safety, environment and

community initiatives are led by sustainability officers to support

our global commitment to corporate social responsibility. We are

committed to a safe working environment where every employee

is equally respected, and free from unlawful discrimination.

Community Engagement

Supporting the communities in which we live and work has

always been an important part of how we uphold our company

values. And what better way to focus our efforts than in our own

backyards—as seen in these 2020 examples of employees giving

back to a local school and to the environment:

•

During the pandemic, when medical supplies and personal

protection equipment (PPE) became scarce around the world,

Diebold Nixdorf employees stepped up to do what they could to help

with the resources they have. We are proud of our model shop

employees in North Canton, Ohio, running machines around

the clock, to create face shields for medical personnel through

the local non-profit organization, "Operation Shields Up."

“ When we were asked what our machines could do to help, we

immediately started testing and found that we were able to

make face shields using our 3D printer,” said Ralph Schmitt,

engineering principle team lead. “From there, we started to

continuously run the machines so that we are able to ship the

head gear and chin supports daily.”

•

As a technology thought-leader, Diebold Nixdorf is committed to

working with communities and passionate about supporting

initiatives in education. In 2020, Diebold Nixdorf South Africa

continued its community outreach program that supports local

schools and students—this time by donating iPads to the Beacon

School for LSEN (Learners with Special Educational Needs).

The “iPad for Communication” project is specifically for

students on the Autism Spectrum and aims to provide the

technology and tools students and teachers need to help foster

a learning environment that encourages communication,

comprehension and social participation skills.

The school expressed its gratitude by saying, “We want

to extend a heartfelt thank you to Diebold Nixdorf for the

generous donation that will have a direct and lasting impact

on the lives of our students.”

• In Green, Ohio, we partnered with the U.S. Arbor Day

Foundation and our paper supplier to plant 62 trees at a

local park. Employees volunteered their time and effort

to help restore the park’s stream and stabilize its banks.

“

Diebold Nixdorf and our partners actively seek ways to

replenish the environment to ensure a sustainable future

for ourselves and our neighbors,”

said

Jeff Reinmann, program

coordinator for environmental and sustainability at Diebold Nixdorf.

“For every 115 pounds of paper that we purchase, our supplier

will

commission the Arbor Day Foundation to plant one new tree,

which will offset the trees used in the production of each order.”

Our employees continue to make it a priority to give back to

those in need and show us how we can use our values outside of

the workplace to make a positive difference in our communities.

13 | 2020 Diebold Nixdorf CSR Report

Our People: Supporting a Culture That CAREs

The employees of Diebold Nixdorf met the 2020 pandemic with continuous vigilance as the

world grappled with the coronavirus health threat. We have much to be proud of and thankful

for as our teammates took great care for one another, demonstrated unwavering support to our

customers, and often went above and beyond in extraordinary circumstance

The health and safety of our people remained our highest

commitment and our first priority. We implemented a

comprehensive Pandemic Response Plan (PRP) to ensure the

continuity of Diebold Nixdorf operations to deliver product and

services to our customers, while protecting the health and

safety of our people. In addition to implementing robust safety

protocols around the world, we created an employee crisis

reserve fund, offered incremental bonuses for front line

technicians, and worked hard to minimize employee reductions.

Our employees transformed into everyday heroes who found

ways to help and be the best at what they do. We created a

campaign called, “DN Proud” that spotlighted the extraordinary

efforts of our people—colleagues who made exceptional

contributions that helped ensure our customers could run their

business, our communities had resources they needed, and

our teams remained connected. The stories of our colleagues,

submitted by their peers, showcased our values at every turn

and the many ways our teams delivered value to those in need—

often in the face of relentless change and stressful circumstances.

It has never been clearer that Diebold Nixdorf is a critical part

of the world’s business landscape. What we do matters—and

retailers and banks are increasingly relying on our teams to help

ensure their self-service channels, like ATM and self-checkout,

continue to support their daily operations. Thank you to all of our

team members who continue to work tirelessly across the globe

to keep essential services running. Your remarkable energy to

support our organization and our customers around the world is

truly an energy that defines the DN spirit.

In addition, the world saw several weeks of demonstrations and

protests against racism and calling for police reform. Diebold

Nixdorf took action and continues its efforts to take great care

for each other and for the health and safety of our people and

our workplaces across every part of the business.

In the midst of the coronavirus pandemic, employees at a Diebold

Nixdorf plant in Manaus, Brazil, assembled and distributed care

kits with food, face coverings, hand sanitizer, thermometers and

cleaning products to more than 350 employees.

14 | 2020 Diebold Nixdorf CSR Report

In June of 2020, Beth Patrick, Diebold Nixdorf’s Chief People Officer, established the CARE Council. CARE stands for Considerate,

Aware, Responsible and Empathetic—four behaviors that we encourage all employees to remember and consciously think about.

The vision of the CARE Council is to have all employees feel appreciated, involved, heard, connected and supported, and have equal

opportunity to thrive at Diebold Nixdorf. A group of 80+ volunteers helped build the framework for how the CARE Council will:

Diebold Nixdorf is at a critical point in our journey, one where we can start to look not only at what we are doing to support the company

and our customers, but also at who we are and who we want to be. This timing, combined with our focus on caring for each other during

the global pandemic and the responses to the long-standing and deep injustices that exist within our society, creates an opportunity to

evolve our culture that we cannot ignore.

Ethics & Compliance

Making good and ethical decisions is the foundation of how we

do business. At Diebold Nixdorf, we make sure we conduct our

business and serve our customers as efficiently, creatively, and

professionally as possible, according to the highest standards of

ethics and transparency.

Our annual Code of Business Ethics training is a requirement for

all our employees, leaders and business partners that they have

an obligation to act with integrity, follow our policies and ask for

help if not sure what to do. Diebold Nixdorf's policies are more

than words on a page. They are the foundation on which we

continuously build our company’s reputation for being ethical,

trusted and accountable—both to ourselves and our customers.

They provide a framework that enables operational excellence,

encourages global consistency, empowers a keen focus on

customers, protects our people and data, and helps our company

maintain a healthy, safe environment where our employees can

do their best work.

Human Rights

Diebold Nixdorf engages in efforts to monitor its operations and

supply chain and supports the elimination of any discovered form of

modern slavery, including the recruitment, harboring, transportation,

provision, or obtaining of a person for labor or services through the

use of force, fraud, or coercion for the purpose of subjection to

involuntary servitude, peonage, debt bondage, or slavery.

C.A.R.E.

COUNCI L

• Promote efforts leading Diebold

Nixdorf to be an employer that

understands, appreciates and

celebrates our differences.

• Foster an environment that is

considerate, aware, responsible

and empathetic. In all

interactions, we make sure

we CARE for each other.

• Provide opportunities for all

employees to excel.

• Remove barriers that may

discourage all employees from

reaching their full potential.

“ As a global company, I feel we have to think bigger

than ourselves. We need to open up and listen, be

respectful and compassionate. Personally, as a

leader, a mother and a woman, I need to ensure that

I am doing everything that I possibly can to make

the future for our company, my children and young

women a place that I am proud of.”

— Beth Patrick, Chief People Officer, Diebold Nixdorf

Diebold Nixdorf Diversity &

Inclusion Vision Statement:

At Diebold Nixdorf we are committed

to a culture of diversity and inclusion

where everyone is accepted, valued and

encouraged to thrive. We are one global

team, grounded in mutual trust and

respect, and we are stronger together

because of our dierences.

15 | 2020 Diebold Nixdorf CSR Report

Diversity & Inclusion

As a global company, we support diverse customers in

diverse markets with diverse needs. Diversity within our own

company—whether cultural, gender, racial, or other—means

we value the many different and varying perspectives and

solutions that our people bring to the table—and we believe

this can have a positive impact on how we innovate and

how we grow.

Diebold Nixdorf values the diverse, individual characteristics and

backgrounds that make each person unique. Respect for, and

sensitivity toward, each employee’s individuality is central to our

culture of diversity and inclusion, so that we are a desirable

workplace for everyone. Inclusion of diverse talent is also important

to our business strategy because it ensures we are able to meet

the needs of the diverse communities and customers we serve.

Diebold Nixdorf is committed to the following strategies to

achieve an inclusive corporate culture:

• Ensuring Workplace Diversity: We aspire to employ a high-

performing workforce that mirrors the exciting, creative and

diverse communities where we do business. Diebold Nixdorf is

committed to attracting, retaining, and advancing great talent

and we recognize that great benefits come from having a

diverse workforce throughout all levels of the organization.

Diebold Nixdorf encourages all employees to contribute

their unique skills and perspectives to achieve their highest

potential, which, in turn, will optimize business results.

• Diversity and Inclusion Awareness Training: Diebold Nixdorf

commits to maintaining and strengthening a robust awareness

and training program which focuses on achieving a corporate

culture where inclusion is the norm.

•

Equal Opportunities: We are committed to a workplace free from

unlawful discrimination through policies and programs designed

to provide equal opportunities to all employees.

16 | 2020 Diebold Nixdorf CSR Report

• Anti-Harassment Policies and Respectful Behavior: Diebold

Nixdorf complies with all local laws prohibiting harassment

of individuals, bullying and discrimination. We expect our

employees to behave in a manner that respects all individuals

with whom the employee comes into contact while performing

work for Diebold Nixdorf, including co-workers, suppliers,

customers and community members. Employees should not

make inappropriate or demeaning statements that comment

upon, or emphasize, another’s differences, including intentional

or joking statements concerning an individual’s race, ethnicity,

sexual orientation, gender identity, sex, age, disability, religion,

color or other protected group status.

• Monitor Effectiveness & Accountability: Different backgrounds,

perspectives and ways of thinking create better processes,

products and services. Diebold Nixdorf regularly reviews the

effectiveness of diversity and inclusion efforts.

• Supplier Diversity: Diebold Nixdorf’s Supplier Diversity

and Inclusion Excellence Program encourages our team

members to seek out meaningful business opportunities

with suppliers who share the same commitment to diversity.

• Honoring the Highest Ethical Standards: Diebold

Nixdorf’s adherence to The Code of Business Ethics

demonstrates the importance of a corporate culture that

expects all employees to behave ethically and to treat all

people with respect - not only in business, but also in

daily life. Together, we are all adapting to enormous

change, and we are only beginning to demonstrate our

inherent strength and potential. Like before, the future

is in our hands, and our approach to successfully

navigating this crisis rests on the strength, resiliency,

and the talent of our people—and our collective

commitment to proactively address the health and

economic consequences of this global crisis head on.

Looking ahead, we will remain committed to doing the

right thing. We will always have a duty to act sustainably

and to do business in a responsible way. We will continue

to learn and adapt our sustainability efforts, because

exercising our social conscience is who we are and

what we do.

Learn more at DieboldNixdorf.com