Your
Product
Guide
*
Refer to applicable contract for full details and availability
on all programs as they are based on your state and
what you purchased.
We hope you’re satisfied with your purchase
and ready to get on the road. This guide
covers the products available for purchase
from SilverRock.
*
Visit SilverRockHelp.com through your
mobile device to locate a repair facility or
text message a live representative.
Congratulations on
your new car!
*
As long as your loan amount exceeds your vehicle value. See page 13-14 for GAP
Coverage details.
30
Days
3
Years
5
Years
Full
Term
Pages 15-16
LoJack Go
Theft Protection
Pages 13-14
GAP Coverage
*
3 & 5 Year CoveragePages 5-12
Protection Plan
Pages 3-4
30-Day Limited
Warranty
Product breakdown
3
30-Day Limited Warranty
1
For vehicles sold in New Jersey with less than 100,000 miles the coverage remains the same with the following
exceptions: 24,000 miles or less, the warranty is 90 days or 3000 miles, whichever comes first. 24,001 to 60,000, the
warranty is 60 days or 2000 miles, whichever comes first. 60,001 to 100,000, the warranty is 30 days or 1000 miles,
whichever comes first. (We will honor our 1,500 miles.)
2
NJ Out-of-Network deductible = $50.
Towing Services
If your car needs to be towed, you may be reimbursed
up to $75 per service call for covered repairs. We
recommend having it towed to an in-network facility!
Car Rental
While your car is being worked on for covered repairs, we
will reimburse you for a rental car per the terms of your
contract. Refer to applicable contract for limitations and
details.
$0 Deductible
If you visit an in-network repair facility within the first 30
days, you don’t pay a deductible! Out-of-network repair
facilities are $200 per visit.
2
Your car includes a
30-Day or 1,500 Mile
Limited Warranty
1
4
30-Day Limited Warranty
1
For vehicles sold in New Jersey with less than 100,000 miles the coverage remains the same with the following
exceptions: 24,000 miles or less, the warranty is 90 days or 3000 miles, whichever comes first. 24,001 to 60,000,
the warranty is 60 days or 2000 miles, whichever comes first. 60,001 to 100,000, the warranty is 30 days or 1000
miles, whichever comes first. (We will honor our 1,500 miles.)
2
Mechanical repairs without a verified failure such
as preventative maintenance or mileage recommended services are not covered. Please check with us about any
remaining manufacturer’s warranty.
Aftermarket Accessories
Body Panels
Corrosion
Exterior Cosmetics
Glass
Interior Cosmetics
Paint
Physical Damage
Road Hazard
Recommended Maintenance
2
What’s Not Covered
Including but not limited to:
What’s Covered
Repairs for most major mechanical issue are
covered for the first 30 days or 1,500 miles (whichever
comes first) of owning your car.
1
5
Protection Plan
*See applicable vehicle service plan for full terms and conditions.
Refer to the glossary in this guide
for more information.
*
The DriveCare
Protection Plan is an optional
vehicle service plan available for purchase.
This plan gives your car an impressive amount
of mechanical coverage for up to an additional
5 years!
The DriveCare
Protection Plan
covers you for up to
5 years or 50,000
miles
6
Protection Plan
Towing Services
With DriveCare your towing reimbursement benefit
also carries over! You may be reimbursed up to $75 per
service call on covered repairs.
Car Rental
If you purchased DriveCare, your car rental
reimbursement continues past the first 30 days! Refer
to applicable contract for limitations and details.
Manufacturer’s Warranty
With the purchase of DriveCare, coverage begins as
soon as you purchase your car! If your car still has a
manufacturer’s warranty, that warranty applies whether
you purchase DriveCare or not. If you need a repair that’s
not first covered by your manufacturer’s warranty but is
covered by DriveCare, you’re all set.
$100 Deductible
You will only pay a $100 deductible when you visit an
in-network facility. Out-of-network facilities will cost a
$200 deductible per visit.
7
Protection Plan
*Replacement parts can be of like kind and quality and
may include the use of new, re-manufactured or used parts.
1
This protection plan does not include all vehicle components.
Please refer to the Glossary for more information and to the
applicable contract for a full list of terms, conditions and
coverages.
Drive Axles
Differential, Drive Shafts, Wheel/Hub Bearings
Engine
Cylinder Block/Heads, Timing Gear,
Alternator
Transmission
Transfer Case, Torque Converter,
Valve Body, Solenoi
ds
5 Year/50,000 Mile
Climate Control
A/C Compressor and Clutch, Condensor, Evaporator
Engine Cooling
Water Pump, Radiator, Cooling Fan Motor
Steering
Electric Steering Motor, Power Steering
3 Year/36,000 Mile
What’s covered
*1
8
Protection Plan
1
Please refer to the Glossary for more information and to the applicable contract
for a full list of terms, conditions and coverages.
2
SilverRock may request records
to validate that maintenance was completed per contract guidelines.
Routine Maintenance
All routine and preventative maintenance needed
for your car (i.e oil changes). Be sure to keep all
maintenance records and receipts.
2
Cosmetic Damages
Any non-mechanical item that becomes damaged
or wears out (i.e. paint).
Vehicle Neglect
If damage is caused by a lack of maintenance, it
may not be covered even if it’s a qualifying item.
What’s not covered
1
9
Protection Plan
With over
9,000 nationwide
facilities to choose
from, locating an
in-network vendor
near you is fast and
convenient. Just visit
SilverRockHelp.com
for information.
Finding an
in-network repair
facility is easy
10
Protection Plan
Logon to SilverRockHelp.com to find a repair
facility, view coverage, or text a representative!
Get reimbursed for car
rental/tow services
Visit forms.silverrockhelp.com to fill out
the Reimbursement Request Form. If your
reimbursement is approved, please allow 7-10
business days to receive a reimbursement via
mail.
Contact SilverRock
Visit SilverRockHelp.com through your
mobile device to locate a repair facility,
view your coverage and/or text message
a live representative. If you want to speak
with a representative, call 877-584-3848.
11
Protection Plan
Visit SilverRockHelp.com to locate your
nearest in-network repair facility. Shop times
vary, so call ahead for an appointment.
The facility will then diagnose your car.
Before any repairs are started, have
the repair facility contact SilverRock
for approval at 877-584-3848.
When a claim has been
approved, this facility will be
your main point of contact
and will keep you updated
throughout the repair
process.
3
2
1
Follow these simple
steps to get your car
repaired
Do you need
to start a claim?
12
Protection Plan
*The repair facility may require approval for a diagnostic fee which will be applied toward the deductible.
Out-of-Network Deductible
$
200
entire
time frame
In-Network Deductible
$
100
after the
first 30 days
If your repair is
covered, you only
have to pay your
deductible!
*
GAP Coverage
13
*GAP may not cover some or all of the insurance deductible, late fees, missed payments or delayed payments
due to loan extensions or payment holiday.
GAP waives the difference
between that cash value
and your payoff amount.
*
PRIMARY INSURANCE
GAP COVERAGE
Your insurance will only
cover the actual cash
value of your car.
GAP Coverage
protects you in the
event of a total loss
14
GAP Coverage
*
Refer to your GAP Addendum for administrator, terms and conditions. Some exclusions may apply.
How to apply GAP Coverage
File a claim with your insurance company, and they will
work with your lender and SilverRock to verify your GAP
coverage and apply it to your loan
*
.
How GAP Coverage works
GAP Coverage is an optional product that helps you
pay off your loan when your car is damaged by total
loss accident, theft, vandalism or natural disaster.
Mobile Tracking
App
15
1
The mobile app works only with iOS and Android devices. It does not work with other devices, such as Windows or
Blackberry phones.
2
GPS Theft Protection is only available to customers who purchase it. May not be available in all
states. $5,000 Protection administered by SilverRock. Refer to the applicable contract for terms and conditions.
Renewability not guaranteed.
Designate Geofence areas, speed alerts, and
even receive battery life alerts–all from your
mobile device.
Track your car
anywhere with the
LoJack Go app
Mobile Tracking
Theft Support
Mobile Tracking
Track your car’s location anywhere in real time. The
app works seamlessly for both Android and iOS devices!
If your car is stolen, call the police immediately to file a
report. Then within 24 hours, call our Response Center
at 877-298-0673 with your report number and we will
partner with law enforcement to locate your car.
If your car is not recovered within 30 days of filing a
police report, you will recieve a $5,000 credit to your
account. If you owe less than that, we will write you a
check for the difference.
2
App
16
Get the App
Services are optional and
available for a 3-year
subscription. Just download
the LoJack Go app and create
your account or contact
LoJack Go customer service
at 877-563-0012.
Download the
mobile app now!
Coverage Glossary
17
Visit SilverRockHelp.com for
all your DriveCare needs!
Here’s a comprehensive list of items covered
within the DriveCare Protection Plan.
*
DriveCare
Protection Plan
glossary of covered
items
*
Replacement parts can be of like kind and quality and may include the use of new, re-manufactured, or used
parts.
18
Coverage Glossary
5 year / 50,000 mile
Engine
Cylinder Block and Heads and All Internal Lubricated
Parts, Primary Engine Control Module (ECM), Oil Pump,
Timing Gear/Chain/Belt, Timing Belt Tensioner, Fuel
Pump, Cylinder Head Gasket, Alternator, Starter,
Factory Installed Turbo Charger/Super Charger
Transmission
Transmission/Transfer Case and All Internal Lubricated
Parts, Torque Converter, Vacuum Modulator,
Transmission Control Module (TCM), Overdrive Unit,
Internal Shift Forks, Valve Body and Solenoids
Drive Axles
Drive Axle Housing/Differential and All Internal
Lubricated Parts, Drive Shafts, Universal Joints,
Constant Velocity Joint, Wheel/Hub Bearings
3 year / 36,000 mile
Engine Cooling
Water Pump, Radiator, Cooling Fan Motor
Steering
Electric Steering Motor, Power Steering Pump
Climate Control (AC, Heat)
A/C Compressor, Compressor Clutch, Condenser,
Evaporator, Heater Core, Orifice Tube, Expansion
Valve, Receiver/Dryer, Accumulator, HVAC Control
Unit, Blower Motor, Blower Motor Resistor
19
Coverage Glossary
Confirm with the manufacturer or your
dealer if your car needs any recall work.
Ask your DriveTime representative for
Takata Airbag recall details.
Here’s a list of common items not covered
within the DriveCare Protection Plan.
DriveCare
Protection
Plan glossary of
non-covered items
20
Coverage Glossary
Engine Cooling
Sensors, Thermostat,
Serpentine Tensioner and
Belt, Seals and Gaskets
Steering
Hoses, Shafts, Hydraulic
Rack and Pinion, Tie Rod
Ends, Seals and Gaskets
Climate Control
A/C Refrigerant, Filters,
Lines, Hoses, Actuators,
Sensors, Seals and Gaskets
Engine (Gas or
Diesel)
Mounts, Oil Cooler and Lines,
Oil Pan, Exhaust Manifold,
Intake Manifold, Valve Covers,
Seals and Gaskets, Ignition
Coils, Spark Plugs
Suspension
Ball Joints, Control Arms,
Coil Springs, Mounts, Shocks
and Struts
Fuel System
Filters, Sensors, Regulators,
Fuel Tanks, Emissions
Components, Fuel Cap
Cosmetic
Latches, Trim Pieces, Body
Panels, Window Assemblies,
Upholstery, Bright Metal,
Moldings, Carpeting,
Paint, Vehicle Neglect
Exhaust
Catalytic Converter, Mufflers,
O2 Sensor
Transmission
Seals and Gaskets, Mounts,
Oil Pan, Sensors, Clutch
Assembly and Components,
Cooling Lines/Coolers
Drive Axles
CV Boots, Differential Covers,
Seals and Gaskets
Hybrid/Electric
High Voltage Battery,
Charging Cable, Inverter
Electrical
Wiring Harness, Sensors,
Instrument Cluster,
Headlamp Components,
Heated/AC Seat Components,
Horn, Keyless Entry
Components/Key Fob, Lock
Actuators/Switches, Mirror
Motors/Switches, Power
Seat Motors, Sunroof Motors,
Radio/Entertainment System
Components
Brakes
Pads, Rotors, Calipers
Maintenance Items
Battery, Oil, Fluids, Filters,
Belts, Hoses, Spark Plug
Wires, Tune-Ups, Alignments,
Flushes, Wiper Blades, Tires
and Wheels
Non-covered components including but not limited to:
21
Cancellation Policies
Cancellation policies
for all products and
services
Depending on your product and when you
cancel, you may be eligible for a refund.
*
We know your plans can change, so we’ve
designed a cancellation policy that supports
your needs.
*Cancellation refunds may be applied to the principal balance of your
account. Please refer to the applicable contract terms and conditions.
22
Cancellation Policies
Protection Plan
After 30 Days: Cancellation after
30 days is pro-rated based on
the lesser calculation of days
or miles, $50 cancellation fee
applies.
Alabama: $25 cancellation fee
applies.
California: Cancellation within
the first 60 days equals a full
refund. Cancellation after 60 days
is pro-rated based on the lesser
calculation of days or miles,
cancellation fee of the lesser of
10% of the purchase price or $25
applies.
Florida: Cancellation within the
first 60 days equals a full refund.
Cancellation after 60 days is
pro-rated based on the lesser
calculation of days or miles,
cancellation fee of the lesser of
5% of the purchase price or $40
applies.
Florida: DriveCare
is provided
and administered by SilverRock
Automotive of Florida, Inc.,
PO Box 29087, Phoenix, AZ
85038-9087, Florida License
#30847.
Georgia: No cancellation fees
apply.
Illinois: Cancellation after 30
days is pro-rated based on the
lesser calculation of days or
miles, cancellation fee of the
lesser of 10% of the purchase
price or $50 applies.
North Carolina/Oklahoma:
Cancellation after 30 days is
pro-rated based on the lesser
calculation of days or miles,
cancellation fee of the lesser of
10% of the prorated refund or
$50 applies.
After 30 Days: Cancellation after 30 days is pro-rated, $25
cancellation fee applies.
Florida: Cancellation within the first 60 days equals a full refund.
Cancellation after 60 days is pro-rated based on the days remaining,
cancellation fee of the lesser of 10% of unearned prorated premium
or $25 applies. SilverRock
Automotive of Florida, Inc., PO Box 29087,
Phoenix, AZ 85038-9087, Florida License #30847.
GAP Coverage
After 30 Days: Cancellation after 30 days without filing a claim
is pro-rated, a $50 cancellation fee applies unless prohibited by
state law.
Cancellation refunds may be applied to the principal balance of your account. Please refer
to the applicable contract terms and conditions.
SKU# 60139-A.060623
Visit us online
SilverRockHelp.com
Call customer service
877-584-3848
