Experience the Durham Difference®
Benefits of Outsourcing
The benets of outsourcing your student transportaon are manifold. Durham School Services is
your resource to provide them. Partner with a company that has a 100 year history of solving your
transportaon issues: new bus capital, roung problems, customer service complaints, vehicle
breakdowns, and driver recruitment and training. We are happy to relieve you of those responsibilies,
freeing you up to focus on your top priority — the educaon, safety and well-being of your students! Your
district and community will benet from:
We free you up to focus on your top priority —
the education, safety and well-being of your students!
• Unmatched safety programs
• Opmal cost savings
• Exceponal customer service
• Empowered, accountable and
sased employees
• Proven operaonal pracces
• Industry experse and naonal
resources
We free you up to focus on your top priority —
the education, safety and well-being of your students!
Special Needs Service
Special needs transportaon is a dynamic and complex eort that requires vigilance, exibility and an
aenon to detail — keeping in mind student and equipment needs, traveling me, economics and
local resources available. Addional factors considered are: vehicle size, seang arrangements and
requirements, individual behavioral and medical needs, wheelchair accessibility, animal usage, as well as
nurse, monitor and aendant needs. Our objecve is to support each special needs student’s educaonal
goals and use our roung experse to make each trip to and from school as pleasant as possible.
We make each trip to and from school as pleasant as possible.
• Knowledgeable, empathec employees
• Experienced, quality drivers
• Customized training for students with
disabilies
• Transportaon experse at
Individualized Educaon Program (IEP)
meengs
• Roung opmizaon
We make each trip to and from school as pleasant as possible.
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Financial Efficiencies
Partnering with a transportaon service provider can save school districts an average of 10% - 20%,
according to the Naonal School Transportaon Associaon. We can maximize the value for every dollar
you spend on transportaon. What you do with the savings is in your hands. Reinvest back into the
classroom. Invest in capital assets. Increase your community support. You decide what’s best for your
district, students and community!
Partnering with a transportation service provider can save
school districts an average of 10% - 20%.
Partnering with a transportation service provider can save
school districts an average of 10% - 20%.
• Naonal purchasing power for buses,
parts and maintenance
• Controlled and predictable
transportaon costs
• Operaonal best pracces
• Compeve pricing, wages and
benets
• Technology based systems
• Improved boom line
Operations Excellence
For 100 years, geng students to and from school safely and eciently has been job one. Our proven
operaonal and maintenance pracces can opmize a very expensive asset: the school bus. With the
technology we leverage, you will always know where your buses are and how eciently they are traveling.
We provide excellence to our customers through:
With the technology we leverage, you will always know where
your buses are and how efficiently they are traveling.
With the technology we leverage, you will always know where
your buses are and how efficiently they are traveling.
• Data driven decisions
• Customized and automated roung
schedules
• Consistent maintenance programs
• Technology – GPS, electronic Child
Check, video camera monitoring
• Heightened communicaon
Geng students to school safely,
on me and ready to learn®.
www.durhamschoolservices.com
Safety Practices
From student management to vehicle maintenance, safety is a top priority for all of our employees. We
keep it rst and foremost while we do our jobs each day. Our employee training programs reinforce safety
processes; our meengs always begin with a safety message, and safety is one of our core company values.
Our pledge of safety resonates throughout the organizaon, from our drivers to the board room.
We keep safety first and foremost while we do our jobs each day.
Our Customer Service
We are dedicated to customer sasfacon; soluons
are customized to your needs. With constantly
increasing demands for services, uctuang
enrollments and limited resources, you need a unique
plan for your district. We will work with you to create
a plan to meet your goals and objecves. Employees
are held accountable, demonstrate a transparent
partnership, and engage in constant communicaon
with you.
• Connuous
customer service
training
• On-site customer
service
• Annual
client survey
We keep safety first and foremost while we do our jobs each day.
Our commitment to safety includes:
• Thorough employee background screenings
• Annual driver evaluaons and record checks
• Connuous school bus safety training
• Daily bus safety inspecons
• Child Check policy
• GPS technology
• Prevenve bus maintenance programs
Our Employees
The best trained drivers in the business work
for us because we devote a signicant amount
of resources, training and development to our
employees. School buses are required to meet
the most stringent safety regulaons, and our
drivers ensure they are operated safely.
Employees are held accountable to meet the
highest standards, ensuring the safety of your
students. Because we care to the extent that
we do, our employees do the right thing.
• Comprehensive training — safety,
leadership, customer service, and
nancial
• Extensive driver training —
classroom and behind-the-wheel
• Trained specically to work with children
(and parents)
• Monthly safety meengs
• Employee reward and recognion
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Geng students to school safely,
on me and ready to learn®.
Bus Tracker® App
Our goal is to provide parents and guardians with a greater sense of comfort and visibility with your
student’s transportaon. We are proud to oer our mobile app which allows monitoring of your student’s
bus. Bus Tracker® allows you to view your students’ current school bus locaon in near real me, including
the scheduled and esmated arrival mes to your stop.
Getting students to school safely, on time, and ready to learn®.
• User-friendly
• Free for parents and guardians to download and use
• View all routes and scheduled stops, including eld
trips
• Receive messages that nofy users of route delays
and schedule changes
• Parents and guardians can track all of their students’
buses on one screen
• Bus Tracker® integrates seamlessly with the district’s
exisng roung soware
• Available in English and Spanish
Getting students to school safely, on time, and ready to learn®.
Charters and Field Trips
Because we also provide student transportaon, our drivers go through a selecon and training process
much more rigorous than that of other bus companies. You will nd our drivers are the most professional,
courteous and responsible in the bus transportaon services industry. The U.S. federal government
recognizes that yellow school buses are the safest mode of surface transportaon, outranking passenger
vehicles by more than eight to one in the number of fatalies.
Our drivers are the most professional, courteous and responsible
in the bus transportation services industry.
Our drivers are the most professional, courteous and responsible
in the bus transportation services industry.
When planning your next event, think
Naonal Express for your transportaon
needs!
• Corporate events
• Shuling
• Sporng events
• Sta transportaon
• Summer camps
• Weddings
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charter
www.durhamschoolservices.com
