Frequently Asked Questions (FAQs) Ed Sheeran: +

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Frequently Asked Questions (FAQs)

Ed Sheeran: + – = ÷ × Tour in Thailand

No.

Question

Answer

There is an

announcement that

Ed Sheeran will be

performing in Thailand

& UOB is Presenting

Sponsor. Is this true?

Yes, Ed Sheeran has announced the dates to + – = ÷

×Tour.

UOB is the Regional Presenting Sponsor of the tour

in Singapore, Malaysia, Thailand and Indonesia.

Where can I find out

more information

about Ed Sheeran: + – =

÷ × Tour in Thailand?

For more details & information, visit

https://www.thaiticketmajor.com/concert/MATHEMAT

ICS-TOUR-TO-ASIA-AND-EUROPE-IN-2024.html

Where will it be held

in Thailand, and when

is the concert date?

Ed Sheeran: + – = ÷ × Tour will be held at

Rajamangala Stadium, Bangkok. The concert date

is scheduled for February 10, 2024.

Will the tour have

other stops in

Southeast Asia?

Where else can I

watch it?

Ed Sheeran: + – = ÷ × Tour will also be held in the

following countries at these dates and locations:

● Singapore - February 16, 2024 | National

Stadium, Singapore

● Malaysia - February 24, 2024 | Bukit Jalil

Stadium, Kuala Lumpur

● Indonesia - March 2, 2024 | GBK Stadium,

Jakarta

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What are the

privileges for UOB

Cardmembers?

UOB Cardmembers are entitled to:

● Thailand Presale - November 1, 2023

10:00AM to November 3, 2023, 09:59AM

(Thailand Time)

* Open to queue up Thailand Presales - November

1, 2023 09:00AM (Thailand Time)

*Limited tickets available. No pre-registration is

required. Customer must create a Thai Ticket Major

account to purchase tickets.

Am I able to purchase

tickets only in my

home-country

location? Will there be

a UOB Cards Presale

for other stops in

Southeast Asia?

UOB customers can purchase the ticket from any

location and are not limited to purchase only in their

home country. UOB Cards Presale periods are:

● Malaysia Presale - October 25, 2023,

10:00AM to October 27, 2023, 09:59AM

(Malaysia Time)

● Singapore Presale - October 27, 2023,

10:00AM to October 29, 2023, 09:59AM

(Singapore Time)

● Indonesia Presale - October 30, 2023,

10:00AM to November 1, 2023, 09:59AM

(Jakarta Time)

**Limited tickets available. Customer must create an

account with the relevant ticketing agent to

purchase tickets.

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Is this open to all UOB

Cards? Will I be able

to use my UOB / Citi-

branded card issued

out of Thailand to

purchase the tickets?

The UOB Cards Presale is applicable for the

following UOB Credit & Debit Cards (“Eligible Card”):

● UOB Credit Cards issued in Singapore,

Malaysia, Thailand, or Indonesia (including

TMRW Credit Cards issued in Thailand or

Indonesia);

● UOB Debit Cards issued in Singapore,

Malaysia or Thailand (including TMRW Debit

Cards issued in Thailand);

● Citi-branded Credit Cards issued in

Thailand*;

Your Thailand-issued UOB card is eligible to buy

tickets to the concerts in Malaysia, Indonesia, and

Singapore. For more show details & information,

please visit the applicable website:

Singapore -

https://ticketmaster.sg/activity/detail/24_edshe

eran

● Malaysia - https://www.golive-asia.com/event-

detail/69/

● Indonesia - edsheeraninjakarta.com

* With effect from 1 November 2022 Citigroup Inc.

has transferred ownership of its consumer banking

business in Thailand to United Overseas Bank

(Thai) PCL (registration number 0107535000176)

and/or its related group entities (“UOB”). UOB is the

issuer of “Citi” branded consumer banking products

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in Thailand and Citibank, N.A., Bangkok Branch is

providing certain services in respect of those

products.

The trademarks “Citi”, “Citibank”, ”Citigroup”, the

Arc design and all similar trademarks and

derivations thereof are used temporarily under

licence by United Overseas Bank (Thai) PCL and

related group entities

I hold a UOB Debit

Card issued in

Indonesia, will I be

able to purchase the

tickets on

Ticketmaster website?

Unfortunately, UOB Debit Card issued in Indonesia

is unable to perform online purchases.

I hold a UOB Napas

Card issued in

Vietnam, will I be able

to purchase the

tickets on

Ticketmaster website?

Unfortunately, UOB Napas Card issued in Vietnam

is unable to perform overseas online purchases.

Is there any discount

on the tickets if

payment is made with

UOB cards?

There is no discount on tickets made with UOB

and/or Citi-branded Credit Cards.

Can I purchase the

tickets with any other

credit or debit cards?

To be entitled for the UOB Cards Presale, payment

for tickets must be made with an Eligible Card in a

single transaction.

Can UOB reserve

tickets for me?

UOB does not hold any additional tickets for sale

and cannot reserve tickets for individuals.

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Where can I purchase

tickets to Ed Sheeran:

+ – = ÷ × Tour in

Thailand?

Please visit go.uob.com/ESTheMathematicsTourTH

for more information.

I have made payment

with my UOB Card /

Citi-branded Card

for the concert tickets.

Where and when can

I get my tickets?

Once you have successfully made payment for the

tickets, you will receive an email confirmation on

your registered email account with Thai Ticketing

Major.

Printed tickets may be claimed on these dates:

● January 27, 2024 to February 4, 2024 at

TTM official counters

● February 9, 2024 from 10AM - 6PM to

February 10, 2024 from 10AM - 9PM at

Rajamangala Stadium

Note: There are no e-tickets to be claimed.

To claim printed tickets, customers must present

the following:

1. Purchasing confirmation email

2. A photo ID (either National ID, driving licence

or passport) match to the UOB credit or debit

card holder

3. Actual Eligible Card used for the ticket

purchase transaction

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For further details, please refer to Thai Ticketing

Major at

https://www.thaiticketmajor.com/concert/MATHEMAT

ICS-TOUR-TO-ASIA-AND-EUROPE-IN-2024.html

I was making payment

for my tickets, and

received OTP.

However, the

transaction was not

successful. Was my

UOB card charged?

If this happens, we suggest you try to make the

payment again for your Thai Ticket Major booking.

Upon a successful transaction, you will receive an

email confirmation on your registered email account

with Thai Ticket Major.

I can’t find my

confirmation email?

In the first instance please check your junk or spam

folder. If that doesn’t work contact the customer

services of the ticket agent you believe you booked

through. If you are unsure which company you

bought from this is usually displayed on your credit

card statement or bank statement.

How do I apply for a

UOB card that is

applicable for the

UOB Cards Presale?

To apply for a UOB Card, visit

https://go.uob.com/3M7IKqp

I have applied for a

UOB card to get

access to purchase

tickets during the

UOB Cards Presale.

Will my card be

arriving before the

We are unable to guarantee card delivery status or

schedule.

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UOB Cards Presale

starts?

How many tickets can

I purchase per

transaction?

Maximum of six (6) tickets per transaction, with no

limit on the number of transactions per Thai Ticket

Major account. Each Thai Ticket Major account can

hold an unlimited number of tickets. This restriction

is in place in order to give as many people as

possible a fair chance to buy tickets.

The whole party must arrive at the same time as

the lead booker who is the person who made the

ticket purchase.

For further details, please visit

https://www.thaiticketmajor.com/concert/MATHEMAT

ICS-TOUR-TO-ASIA-AND-EUROPE-IN-2024.html

Can I buy tickets as a

gift?

The matching ID of the surname of the lead booker

will be an entry requirement, the other tickets

bought by that person can be used for other people

as long as they ALL arrive with the lead booker. If

you want to buy as gifts then you’ll also have to

attend to get your recipients into the show.

What are the ticket

prices?

Please visit the below link for details:

https://www.thaiticketmajor.com/concert/MATHEMAT

ICS-TOUR-TO-ASIA-AND-EUROPE-IN-2024.html

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Where can I find out

the details about UOB

Cardmembers’

benefits for Ed

Sheeran: + – = ÷ × Tour

in Thailand?

Please visit go.uob.com/ESTheMathematicsTourTH

Presale tickets are

sold out. How else can

I purchase the concert

tickets?

Tickets will be available for purchase during the

General On-sale on the following dates:

● Malaysia - October 27, 2023, 12:00PM

(Malaysia Time)

● Singapore - October 31, 2023, 10:00AM

(Singapore Time)

● Indonesia - November 2, 2023, 10:00AM

(Indonesia Time)

● Thailand - November 3, 2023, 12:00PM

(Thailand Time)

I have issues trying to

purchase tickets on

the Thai Ticket Major

website. What should I

do?

Any queries related to ticketing, please refer to the

Thai Ticket Major website at

https://www.thaiticketmajor.com/concert/MATHEMAT

ICS-TOUR-TO-ASIA-AND-EUROPE-IN-2024.html

I want to change my

tickets for a different

date / seats. How do I

go about it?

Any queries related to ticketing, please refer to the

Thai Ticket Major website at

https://www.thaiticketmajor.com/concert/MATHEMAT

ICS-TOUR-TO-ASIA-AND-EUROPE-IN-2024.html

I can’t go any more

and need to sell my

ticket. What do I do?

The reselling of any Ed Sheeran ticket is strictly

forbidden other than through the official face value

resale platform of your original point of purchase

platform.

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Any Ed Sheeran ticket offered for resale elsewhere,

either on or offline (including Viagogo or any other

unauthorised source including all secondary ticket

retail websites), will result in the entire original

booking being cancelled. The original purchaser

and their party will be refused admission and any

other purchases they hold will also be cancelled.

What are the entry

requirements for the

concert?

To gain access to the concert you are required to

bring your fully charged mobile phone or

smartphone. You may be required to produce your

email booking confirmation and a valid form of

photo ID that matches the name on the

confirmation.

Accepted forms of Photo ID are – A current driver’s

licence (including provisional licence), a current or

recently expired passport (provided the picture is a

good resemblance of the holder) or valid

government ID.

What are the age

restrictions?

All venue age restrictions are clearly displayed at

the sales pages on the ticket agent websites.

No admission for infant in arms and children aged

below 3 years.

In the unlikely event you are looking to purchase

tickets on behalf of individuals who do not have

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access to a smartphone we recommend that you

attend the show with the group.

I can’t get in with my

tickets, it failed to

scan and I’ve been

turned away?

In the first instance head to the Ticket Resolution

counter where someone will be able to help you

work out what’s gone wrong. Remember DO NOT

buy a ticket from someone you don’t know either in

person on the street OR from an unauthorised

secondary ticket website.

Can I use digital card

to make the

purchase? Why is

there such a rule?

We apologise that you will not be able to use the

digitalised eCard as you will need the CVV number

on the physical card to make an online purchase.

This is consistent across all Ed Sheeran shows, to

prevent scalping as well as unauthorized re-selling

of tickets