Culture and Human Capital Management
Our Board and its Human Resources Committee oversee our efforts to strengthen and monitor our culture.
In 2018, we introduced new behavioral expectations for all team members through a common leadership
objective, with additional leadership expectations for managers.
What We Say How We Behave
Visions, Values & Goals Expectations and accountability for all team members
What’s right for customers • Act with integrity and always do the right thing for the customer
• Listen to all customers, anticipate their unique needs, and work in
partnership to achieve their goals
• Build trust and long-term relationships
People as a competitive
advantage
• Encourage well-being and celebratesuccess
• Recognize and leverage each other’s contributions and talents
• Share best practices and embrace new ideas together
• Develop yourself and others
Ethics • Know what’s right and do what’s right; if you don’t know, ask
• Raise concerns and escalate early
• Take accountability for all actions and decisions made
• Be open, honest, and transparent
Diversity and inclusion • Make sure that people feel included, valued, supported, and heard
• Recognize and address your own biases
• Seek, accept, and encourage diversity ofpeople and thought
Leadership • Inspire, engage, influence, and lead by example
• Proactively seek, give, and apply feedback
• Engage in courageous conversations
• Make decisions with a One Wells Fargo view
Wells Fargo Culture
Actions taken to listen to and invest in our team
members
• Expanded and continued team member listening program,
which monitors team member engagement and experience
via assessments, surveys, and establishing a two-way
dialogue between executives and team members
• Invested in our team members by ggranting restricted share
rights to approximately 250,000 team members, rraising the
minimum hourly wage
1
to $15, iincreasing the number of paid
holidays
1
, and iinvesting approximately $13,000 per team
member in our benefit programs each year
• Promoting diversity and inclusion through ssourcing diverse
talent, bbuilding a diverse pipeline of candidates, and pproviding
development and mentoring opportunities for team
members of all diversity dimensions
Measuring progress
• In 2018, voluntary team member attrition improved to its
lowest level in six years
• More than 75% of team members have actively participated
in a company-wide survey since 2016
• More than 4,000 exit surveys conducted and analyzed
• Behavioral expectations aligned with our Vision, Values &
Goals implemented for all team members in 2018
We have made strong progress in building the kind of culture that our team members expect and deserve.
We will assess the many practices put in place over the past two years and continue to enhance them.
See the Human Capital Management section beginning on page 62 of our Company’s 2019 proxy statement for more information.
1
Increases in minimum hourly pay and additional paid holidays were for U.S.-based team members.
7