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Using your Talk Pad

safely

Grid for iPad and

your data

Grid for iPad does not

store any user data online

without your permission.

All data regarding your

social and email accounts

Your Talk Pad should not be relied

upon as the user’s only way of making

an emergency call or alarm.

Grid for iPad is not designed to make a

medical assessment of a user.

thinksmartbox.com/safety

Using Talk Pad in a

medical environment

is stored locally and is never

shared.

When you create an account

in Grid for iPad you will be

presented with several privacy

settings. With your permission

Grid for iPad can record chat

history and use location data

to improve prediction over

time. This data is always

stored locally and is not sent to

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Who is Talk Pad for?

An AAC user Supporting an AAC user

• Communication

• Accessible apps

• Alternative access

to other software

• Changing settings

• Making Grid user

proﬁles

• Adding grid sets

• Editing or creating

grid sets

Talk Pad is built on the Apple iPad

Make sure you have read the manual and are

familiar with using your device and the iPad OS

operating system.

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Your details

This Talk Pad is a...

Who is responsible for your Talk Pad?

This Talk Pad’s model number is...

This Talk Pad’s serial number is...

This Talk Pad is Ready

to go

This Talk Pad is ready

for Self setup

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We know that looking after a device can sometimes be

confusing, with all the different account and passwords. Use

these pages to record important details and reminders.

Smartbox Support

UK: 01684 578868

US: (878) 302-3674

thinksmartbox.com/smart-support

Your Apple ID is...

Your Smartbox Account is...

A reminder of your Apple ID password...

A reminder of your Smartbox Account password...

Who to call for help and support...

Your passcode Guided Access passcode

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Your Talk Pad is a touch screen device.

Interact with the screen by tapping with your

ﬁngers!

You can communicate using the touch screen,

or by conﬁguring other access methods such as

switches or pointing devices.

There are some more advanced functions and

settings you can access with button presses and

using more than one ﬁnger.

What is Talk Pad?

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Your Talk Pad is powered by Grid for iPad, a

complete AAC app that includes instant access

to a huge library of grid sets.

There is content for everyone - from powerful

communication tools for text users to grid sets

for communicating with symbols and developing

literacy.

Everything about Grid is designed to make

building sentences, learning language and

speaking easy.

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Setting up your device

Power on your Talk

Pad with the power

button on the left

side of the device.

Power on the

speaker with the

button on top.

Step 1

Step 2

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Step 3

Talk Pad can be provided Ready to go or for Self

Setup.

A short guide is provided to help you with your

conﬁguration.

Remember to take note of your account details.

There is space for you to do this at the front of

this guide.

Start here

Self setup

Start here

Ready to go

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Contents

Your Talk Pad device 12

1 Talk Pad 8 14

2 Talk Pad 10 16

3 Talk Pad 13 18

4 Turning on your Talk Pad 20

5 Turning off your Talk Pad 21

6 Charging your Talk Pad 22

7 The Bluetooth speaker 24

8 Positioning your Talk Pad 26

9 Using the stand 28

10 Attaching the shoulder strap 30

11 The mounting kit 31

12 Connecting headphones 32

13 Using a keyguard 33

Getting started with iPad OS 34

14 Using the touch screen 36

15 Your Talk Pad home screen 38

16 Opening and closing apps 40

17 Settings 42

18 Account and security 43

19 Locking your Talk Pad 44

20 Accessibility settings 45

21 Guided Access 46

22 The App Store 47

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Getting started with Grid for iPad 48

23 Getting to know Grid 50

24 Your Smartbox Account and proﬁle 52

25 Grid Explorer 53

26 Grid Explorer options 54

27 Grid sets 56

28 The grid set menu 58

29 Edit mode 60

30 Hiding the Grid for iPad menu 62

Looking after your Talk Pad 64

31 Updating Grid for iPad 66

32 Updating iPad OS 68

33 Backing up your grid sets with Dropbox 69

34 Backing up your Grid user 70

35 Support 72

36 Finding your model and serial number 73

37 Removing the iPad 74

38 Inserting the iPad 75

39 Safety notices 76

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Your Talk Pad

device

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This section covers everything you need to know

about the Talk Pad hardware.

Use this to get to know your way around the ports and

buttons your Talk Pad has as well as other features

of the device, such as the speaker, strap rings and

stand.

1 Talk Pad 8 14

2 Talk Pad 10 16

3 Talk Pad 13 18

4 Turning on your Talk Pad 20

5 Turning off your Talk Pad 21

6 Charging your Talk Pad 22

7 The Bluetooth speaker 24

8 Positioning your Talk Pad 26

9 Using the stand 28

10 Attaching the shoulder strap 30

11 The mounting kit 31

12 Connecting headphones 32

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Talk Pad 8

Touch

screen

Charging

port

Front

camera

• iPad Mini in tough case

• Strap

• Charging cable for

iPad

• Charging cable for

speaker

• Screen protector

• Carry bag

• Grid for iPad

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Volume

controls

Strap ring Strap ring

Handle

Rear

camera

Speaker

Power / Sleep

button

The Talk Pad 8 has a small 8 inch screen and is light enough to be

carried around easily by its handle or the included shoulder strap.

The tough case and screen protector keep the iPad inside safe,

while the Bluetooth speaker is always attached, making sure you

can be heard in any situation.

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Volume

controls

Front

camera

Home

button

Charging

port

Talk Pad 10

• iPad in tough case

• Strap

• Charging cable for

iPad

• Charging cable for

speaker

• Screen protector

• Carry bag

• Grid for iPad

Touch

screen

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Rear

camera

Handle

Headphone

port

Power / Sleep

button

Speaker

Mounting plate

connection

Strap ring

The Talk Pad 10 has a 10 inch screen and is light enough to be

carried around easily by its handle or the included shoulder strap.

The tough case and screen protector keep the iPad inside safe,

while the Bluetooth speaker is always attached.

Mounting plate connection points mean you can mount the

device on a wheelchair or stand.

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Volume

controls

Front

camera

Charging

port

Talk Pad 13

• iPad Pro in tough case

• Strap

• Charging cable for

iPad

• Charging cable for

speaker

• Screen protector

• Carry bag

• Grid for iPad

Touch

screen

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Rear

camera

Handle

Microphone

Power / Sleep

button

Speaker

Strap ring Strap ring

Mounting plate

connection

The Talk Pad 13 has a 13 inch screen and can be carried around

easily by its handle or the included shoulder strap. The large

screen and powerful processor make the device fast and

responsive.

The tough case and screen protector keep the iPad inside safe,

while the Bluetooth speaker is always attached.

Mounting plate connection points mean you can mount the

device on a wheelchair or stand.

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Turning on your Talk Pad

The power button is found on the top left side of your Talk Pad.

To turn your device on, press and hold the power button for 3

seconds.

Putting your Talk Pad to sleep

Sleep is a low powered mode where the device is inactive, and the

screen is off.

Press the power button will set the device to sleep.

Press the power button again will wake the device.

Power / Sleep

button

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To turn the device off, press and hold the power button for 3

seconds.

If you have a Talk Pad 8 or 13, press and hold the power button

and press volume up button.

Then swipe the ‘Slide to power off’ toggle on the screen to turn

the device off. Press the X to cancel the power off action.

Turning off your Talk Pad

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The Talk Pad and the speaker have separate batteries so both

should be charged at the same time.

Connect the Talk Pad charging port to the power adapter, the

adapter is clearly labelled.

Connect the speaker charging port to the power adapter.

Connect the power adapter to the mains socket to charge.

It is best to charge your Talk Pad when it is not in use.

Charging your Talk Pad

Talk Pad

charging port

Speaker

charging port

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Lightning connector

Talk Pad 10 charging

port

USB - A connector

Connects Lightning

cable and USB cables to

charging plug

USB - C connector

Talk Pad 8, Talk Pad 13

and Speaker charging

ports

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The Bluetooth speaker

Your Talk Pad has a built in Bluetooth speaker.

Depending on your Talk Pad setup, it will either be paired when

you unpack your device, or you will need to pair the speaker as

part of the setup process.

The speaker has its own power button and battery. Remember to

charge the speaker when you charge your device!

Where are your Bluetooth settings?

The Bluetooth settings are found in the Settings app. Select

Settings, then Bluetooth to see a list of all connected devices.

The speaker is listed as Lenovo 700BT.

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Reconnecting your Bluetooth speaker

If your speaker becomes disconnected from the Talk Pad you can

easily reconnect it.

Step 1

If you have placed the Smartbox sticker over the speaker this will

need to be removed.

Step 2

Hold the Bluetooth button down for several seconds until a blue

light shows on the speaker.

Step 3

Enter the Settings app and select Bluetooth. Tap Lenovo 700 BT

Speaker to connect the speaker.

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Positioning your Talk Pad

Talk Pad can be carried by its tough handle.

The stand on the rear of the Talk Pad can be

used to place the device on a table or desk.

For added security you can attach the included

strap so you can wear the device around your

neck.

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The Talk Pad 10 and 13 can also be mounted to

a stand with the optional universal Daessy and

Rehadapt mounting plate.

This can also let you place the Talk Pad on a

wheelchair or above a bed.

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The stand for your Talk Pad can be used to position it on a desk or

table so it can be used comfortably at any angle.

If using stand with the mount, be careful not to open the stand all

the way or you may scratch the speaker.

Using the stand

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Adjusting the stand

We supply the stand so that it can be moved with a ﬁrm motion,

but will remain in place when in use. If you want to adjust the

torque of the stand, you can use an allen key to tighten the

locking nut. Do not over-tighten.

Note you will have to do this on both hinges!

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Your case is supplied with an optional shoulder strap.

This can be ﬁtted by looping the toggles though the strap holes

on the rear of the case.

Attaching the shoulder strap

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Your iPad case allows you to attach a mounting plate so you can

position your device as you need.

The mounting plate kit is sold separately.

Attach the spacer and plate to the three screw holes in the rear of

the case.

The mounting kit

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The Talk Pad 10 has a 3.5mm headphone socket. You can use

this to attach a pair of headphones to the device for personal

listening.

When you attach headphones this will stop audio coming through

the Bluetooth speaker.

To continue using the Talk Pad for communication, disconnect the

headphones and allow the Bluetooth speaker a few moments to

reconnect.

Connecting headphones

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A keyguard can be easily attached to the screen of your Talk Pad.

Keyguards are plastic overlays for the touch screen that have

been cut to ﬁt various grid sets in Grid for iPad. These help you

make more accurate selections on the touch screen.

The Talk Pad keyguard has a unique clean grip tape. This holds to

the screen ﬁrmly, but can be removed without a mess. They can

be attached and removed multiple times, and wipe clean easily.

Applying a keyguard

Make sure the screen is clean, and the keyguard has had any

protective ﬁlms removed from the back.

Make sure Grid for iPad is open and is set to the grid set you

require.

Place the keyguard on to the screen and align it with your grid set.

Press the edges of the keyguard ﬁrmly to the screen.

Removing a keyguard

Run your nail, a credit card, or other ﬂat object between the

keyguard and screen and gently lift. The keyguard grips will

disengage and you can remove the keyguard.

Using a keyguard

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Getting

started with

iPad OS

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Your Talk Pad is built on an Apple iPad. The iPad runs

on an operating system called iPad OS (sometimes

called iOS).

iPad OS has a number of features to help you

navigate around your Talk Pad as well as accessibility

features for greater access.

13 Using the touch screen 36

14 Your Talk Pad home screen 38

15 Opening and closing apps 40

16 Settings 42

17 Account and security 43

18 Locking your Talk Pad 44

19 Accessibility settings 45

20 Guided Access 46

21 The App Store 47

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The Talk Pad is primarily a touch screen device. When you are

navigating the iPad OS there are a few gestures that will help you

get around quickly.

Tap

Touch your ﬁnger to the screen

then remove it quickly.

When would you do this? - To

open the Grid for iPad app, follow

a web link, use the on screen

keyboard.

Touch and hold

Touch your ﬁnger to the screen and

hold for a few moments.

When would you do this? - To

highlight a word to copy, open a

quick menu.

Swipe

Move one ﬁnger across the screen

quickly.

When would you do this? - To

move between pages, move

through a list or a collection of

images.

Using the touch screen

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Scroll

Touch the screen and move your ﬁnger.

When would you do this? - To navigate up and down a web page

or document, or around an image.

Zoom

Place two ﬁngers on the screen and spread them apart to zoom

in, pinch them together to zoom out.

When would you do this? - To make an image larger on your

screen, view small text.

Remember that these gestures can be combined! For example

Touch and hold on text, followed by a swipe will highlight the

text you pass you ﬁnger over.

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This is your iPad OS home screen. Depending on your setup it may

look a little different, but it will always work in the same way.

If you download more apps to the Talk Pad, your home screen will

ﬁll up and have multiple pages. You can swipe between pages.

Your Talk Pad home screen

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Apps can be organised into folders. You can do this by touch and

holding on an app until it wiggles. Then drag it over the folder you

want to place it into. If you drag the app over another app, you will

make a new folder.

Tip: If you have a Self setup Talk Pad, you will have many apps

that Apple have provided that you might not need! To delete an

app touch and hold its icon, then choose Delete app.

You could also make a folder of apps that you may not need all

the time!

My App

My Folder

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To open an app tap on its icon! The app will then open.

When an app opens it ﬁlls the screen.

Leaving an app on the Talk Pad 10

To close an app and return to the home screen press the Home

button once.

Opening and closing apps

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Leaving an app on the Talk Pad 8 and 13

To close an app and return to the home screen swipe up from the

bottom of the screen.

Closing apps

When you leave an app and return to the home screen, you do not

actually close the app. Instead, the app is suspended. This means

you can return to where you were, for example you will be able to

jump straight back in to Grid for iPad.

You will mostly want to leave apps suspended if you are switching

between them.

To close an app on the Talk Pad 10

Double tap the Home button. This will display all suspended and

open apps. Then swipe up over the app you want to close.

To close an app on the Talk Pad 8 and 13

Swipe up from the bottom of the screen into the middle. This will

display all suspended and open apps. Then swipe up up the app

you want to close.

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Customising your iPad OS and tweaking your experience is all

done in the Settings app.

Here you can control nearly every aspect of the Talk Pad, from

connecting to Wi-ﬁ, changing notiﬁcation sounds and more.

Useful settings areas

Wi-ﬁ

Connect to the internet and manage networks.

General

Find out information about your Talk Pad.

Display & Brightness

Adjust how bright the screen is, toggle between light and dark

mode and adjust text size.

Some setting can be toggled on or off. Tap the ‘switch’ next to the

setting to toggle it.

Settings

Off

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iPad OS has a number of account and security options.

Your Apple ID

This is the most important account on your device. With this

account you can purchase apps from the AppStore, backup your

Talk Pad to iCloud, use Find My and more. You will have created

this account during setup if you have a Self setup Talk Pad.

Passcode

A six-digit code used to unlock the Talk Pad and speciﬁc settings.

Two-Factor authentication

This is linked to your Apple ID and links your account to another

Apple device or mobile phone. This sends a second device an

authentication code to conﬁrm log ins, purchases and other

secure processes.

Touch ID

The Talk Pad 10 has a ﬁnger print scanner in the Home button.

This can be used instead of a passcode to unlock the device and

conﬁrm certain actions.

Face ID

The Talk Pad 13 has an advanced front facing camera which can

unlock the device with your face.

Guided Access passcode

This code will allow you to exit Guided Access mode.

Accounts and security

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Tapping the Power button on your Talk Pad will put the device to

sleep.

To wake the device you will need to enter your passcode or use

your Touch ID.

If your Talk Pad was supplied Self Setup, you will have added your

passcode or Touch ID during the setup process.

You can switch the lock on or off in the Settings app under Touch

ID & Passcode.

Locking your Talk Pad

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iPad OS has many accessibility features that you can use to make

navigating easier.

You can ﬁnd the accessibility features in the Settings app.

The Accessibility settings are designed for the iPad OS. Grid

for iPad is already designed with accessibility in mind, and as

such, does not require all of the features.

We recommend Touch and Switch Control settings.

Accessibility settings

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You can use Guided Access to lock your Talk Pad to only one app.

Under Settings - Accessibility select Guided Access, then toggle

the switch on.

You will need to set a Guided Access Passcode. This code will be

used to exit Guided Access mode. Make sure you keep a note!

You can mask an area of the screen to prevent access, for

instance to cover the Grid Explorer button in Grid for iPad.

Turning on Guided Access on Talk Pad 10

Triple-click the Home button to access the Accessibility menu.

Turning on Guided Access on Talk Pad 8 and 13

Triple-click the Power button to access the Accessibility menu.

Turning off Guided Access on Talk Pad 10

Triple-click the Home button and enter your Guided Access

passcode. Select End.

Turning off Guided Access on Talk Pad 8 and 13

Triple-click the Power button and enter your Guided Access

passcode. Select End.

Guided Access

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If you have set up an Apple ID, you can use this to access the App

Store. Here you can download new apps to your Talk Pad.

You can search the App Store, browse by category and view

charts of popular free and paid apps.

How to pay for apps

To pay for an app, you will need to have a payment method

attached to your Apple ID.

The App Store

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Getting

started with

Grid for iPad

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Grid for iPad is a complete AAC app that includes

access to a huge library of grid sets. Grid for

iPad allows you to set a voice, build sentences,

communicate with both text, symbols and much more.

22 Getting to know Grid 50

23 Your Smartbox Account and proﬁle 52

24 Grid Explorer 53

25 Grid Explorer options 54

26 Grid sets 56

27 The grid set menu 58

28 Edit mode 60

29 Hiding the Grid for iPad menu 62

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Getting to know Grid

Your Proﬁle

Your user proﬁle stores your Smartbox

Account, grid sets and other settings.

Grid Explorer

Grid Explorer is your home screen and is

where you will ﬁnd your grid sets.

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Grid sets

A grid set is an app within Grid. These are

your resources for communicating and more.

Edit mode

Every grid set can be personalised and

edited or you can make a grid set from

scratch.

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When you start Grid for iPad for the ﬁrst time you will go through a

few steps to create a Smartbox Account and create your proﬁle.

If you already have a Smartbox Account you can log in from the

start screen to bring across many of your settings.

To setup a Smartbox Account you will need an Email address.

You can also link your account to Dropbox, an online storage

solution. This allows you to back up your grid sets and other

personalisations, as well as allow your grid sets to be remotely

edited.

Your Smartbox Account will store

Your user name

Your voice settings

Your Dropbox access settings

Your Dropbox account will store

Your Grid sets

Your Message banking ﬁles

Your Smartbox Account

and proﬁle

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This is Grid Explorer, your Grid for iPad home screen. Each tile is a

grid set. Tapping on a grid set will open it.

If your Grid Explorer doesn’t have any grid sets, you can add them

from the Add grid set screen.

Grid Explorer 25

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Tapping the three dots in the top right of Grid Explorer will open

the Grid Explorer options menu.

Grid Explorer options

Add grid sets

Open the Add grid sets window where you can

browse grid sets by category.

Arrange grid sets

Arrange, make folders and remove grid sets

from your Grid Explorer.

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Share grid sets online

Open the share grid sets window. You can

upload your grid sets to Online Grids, our grid

set sharing platform. Grid sets uploaded to

Online Grids are available to all Grid users.

Settings

Access your Grid settings. Here you can

customise the way Grid works, adjust your proﬁle

and more.

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Grid sets are arranged into categories. You can browse these

when you select Add grid set from the Grid Explorer menu.

Grid sets

Symbol communication

Symbol based grid sets that can be used for

exploring core vocabulary or building sentences

from topics.

Text communication

Text based grid sets that offer a range of

keyboard layouts and additional features like

message banking.

Interactive learning

Fun activities that can be used to introduce cause

and effect, choice making and a great way to

explore access, with animations and games.

Accessible apps

Browse the internet, take photos or instruct an

Amazon Echo. Accessible apps are extra tools for

Grid users.

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Grid for iPad has many grid sets included. Below are three popular

choices for starter grid sets.

Alpha Core

A text-based AAC vocabulary,

designed for literate adults

with changing access needs.

Super Core

A symbol-based core

vocabulary, designed to help

AAC users experience success

with symbol communication.

Text Talker

A powerful keyboard grid set.

Quickly generate messages in

the moment and prepare for

conversations in advance.

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When you are in a grid set, the Grid menu changes to give you

more options.

The top bar of a grid set has the following options:

The grid set menu

Home grid

Return to the grid set’s home grid.

Back

Go back one grid.

Grid Explorer

Close the grid set and return to Grid Explorer.

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Tapping the three dots in the top right will open the options menu.

Settings

Open the Grid settings.

Find word

Open the Find word tool, this allows you to ﬁnd

instances of words in the grid set, and shows

you how to get to them.

Grid set manual

Open a web browser to download the grid

set’s documentation.

Edit word list

Edit the word list on your grid if there is one.

Edit grid

Open Edit mode to start editing your grid set.

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Edit mode

Edit mode allows you to edit and personalise any grid, or create a

new grid set from scratch.

In edit mode you have complete control over how the grid set

looks and you can change how each cell behaves.

This can be as simple as adding a word to a grid by creating a

new write cell, or adding a more complex command to cells such

as taking a photo on a camera grid.

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Appearance

Control the size, colour and

shape of each cell.

Symbol

You can change or edit the

symbol on each cell. You could

even choose a photo.

Label

Adjust the size and font of the

label.

Hello

Learn more at our Grid training centre

thinksmartbox.com/training-centre

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You may want to prevent access to the Grid for iPad menus when

in use.

You will still be able to use the Grid Explorer, Home and Back

buttons to navigate. If you want to prevent access to these you

will need to set up Guided Access.

The menu setting is found outside of Grid for iPad, in the iPad OS

Settings app. Scroll the left hand option down until you ﬁnd Grid.

Toggle the ‘Display options in menu bar’ switch to off.

Hiding the Grid for iPad menu

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Notes

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Looking

after your

Talk Pad

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This section covers how to look after Talk Pad and

how to get help.

The Safety notices details important use information

and conformity.

31 Updating Grid for iPad 66

32 Updating iPad OS 68

33 Backing up your grid sets with Dropbox 69

34 Backing up your Grid user 70

35 Support 72

36 Finding your model and serial number 73

37 Removing the iPad 74

38 Inserting the iPad 75

39 Safety notices 76

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Grid for iPad is constantly updated to incorporate new features,

grid sets and to take advantage of new iPad features.

Automatic updates

If your Talk Pad is connected to the internet it can download

updates automatically.

In the iPad Settings app select your Apple ID.

Select iTunes & App Store.

Under the automatic downloads heading toggle the App Updates

switch to on.

Updating Grid for iPad

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Manual updates

You can check for a manual update in the App Store app.

Tap the User icon in the top right.

Scroll down and you will see a list of any available updates with a

download icon to the right.

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The iPad OS receives regular updates from Apple. If your Talk Pad

is online, these will be automatically downloaded.

You may see a notiﬁcation on your lock screen. Updates are only

installed if the Talk Pad is on charge.

You can look for updates manually in the Settings app under

General.

Updating iPad OS

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It is important to keep a backup of your grid sets and user proﬁle.

You can link your Smartbox Account to a Dropbox account under

Settings - Accounts. Select Dropbox then log in to link your

accounts.

When your Smartbox Account is linked to Dropbox, your grid sets

and message banked ﬁles will be uploaded automatically.

This also means you can use Grid 3 on Windows and Grid for iPad

and keep your grid sets synchronised.

Backup your grid sets using

Dropbox

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You can backup your full grid user proﬁle in Grid for iPad.

In Grid for iPad open Settings.

Backup your Grid user

From your User settings

select Backup, Restore

& Delete.

You can choose Backup

to create a backup.

Restore will erase your

user and replace it with

a previous backup.

Selecting Delete will

remove your user and

grid sets.

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When you select Backup you will have several options for where

your ﬁle will be saved or sent.

Selecting Save to Files will let you move your backup to an

external USB stick. You can also use the Mail app to email the

backup to another device.

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Support

Our Support team are here to help you.

Online chat

thinksmartbox.com

support@thinksmartbox.com

Repairs

Our Repairs team can look after

your device in case of damage.

Phone

UK: 01684 578868

US: (878) 302-3674

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When you contact our Support team, please have your device

model and serial number to hand. This helps us identify the device

you are having an issue with!

You can ﬁnd both the model number and serial number on the

back of your Talk Pad.

This is what a model number looks like:

The serial number for the device is placed under the stand, lift up

the stand and the serial number is found here:

Finding your model and serial

number

SN123456789

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Insert a coin or similar ﬂat

object into the corner divot to

split the front and back casing

entirely. You are looking for the

join between the harder plastic

front, and the rubber back.

Unclip the front of the case

from the front of your iPad and

remove it.

Removing your iPad

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Snap the front of the case to

the front of your iPad

Slide your iPad into the back

casing, bottom edge ﬁrst, then

the top, and all the way around

until the edges are secure

Inserting your iPad

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Safety

Device speciﬁcation

Talk Pad is a communication aid designed for people with

disabilities who cannot speak or have complex access needs.

The full text of the technical speciﬁcation is available here:

thinksmartbox.com/talk-pad-speciﬁcation

Models

Device Talk Pad 8 Talk Pad 10 Talk Pad 13

Model TP08 TP10 TP13

Operating environment

Temperature 0 - 40°C

Storage and transport environment

Temperature: -20°C - 60°C

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Symbol explanation

Symbol Meaning

Headphone port

High deﬁnition media input port

Charging port

Conformity European symbol to declare con-

formity with EU legislation.

Federal communications commission symbol to

declare conformity with US legislation.

Waste electrical and electronic equipment sym-

bol to indicate you should dispose of this equip-

ment in accordance with local regulations.

Power button symbol

+ Increase volume symbol

- Decrease volume symbol

Read the manual symbol

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Safety notices

Grid for iPad is a class 1 medical device. The iPad and case are an

accessory to this device, that enable it to be used in accordance

with it’s intended purpose.

Speciﬁcations and standards have been listed in the Compliance

section of this manual.

Please consider these safety warnings to ensure safe operation of

your Talk Pad.

Application

Intended Use

• It is used to generate synthesized speech.

Intended User

It is designed for individuals with complex communication and/or

access needs. Complex communication and/or access difﬁculties

may arise as a result of a variety of conditions including but not

limited to:

• Developmental disorders, e.g. cerebral palsy, developmental

verbal dyspraxia, autistic spectrum disorder (ASD),

developmental language disorder (DLD), global delay.

• Acquired disorders, e.g. cardiovascular accident (CVA/stroke),

dementia, traumatic/acquired brain injury (TBI/ABI)

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It may also be used by individuals with complex access

requirements in the absence of communication difﬁculties for

computer control, environmental control and non-face-to-face

communication e.g. including but not limited to individuals with:

• Spinal cord injury

• Degenerative neuromuscular disease (e.g. muscular

dystrophy, spinal muscular atrophy)

Intended environment

It can be used in a variety of settings in which the individual is

likely to wish to utilise it for the above intended use. These settings

may include but are not limited to:

• private homes

• supported living homes

• nursing care facilities

• schools, colleges, universities

• in the community, e.g. shops, restaurants

Signiﬁcant contra-indications, warnings and precautions

Although designed to assist with expressive communication, it

should be used in combination with a range of augmentative

and alternative communication (AAC) methods and therefore

should not be relied on in isolation to enable an individual to

communicate expressively.

Other methods of AAC may include the use of paper-based

systems, sign language or the use of eye pointing frames.

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Despite this, it is recognised that individuals with signiﬁcation

communication and/or access difﬁculties will rely heavily on

a VOCA (in this instance Talk Pad) to communicate given the

signiﬁcant enhancement to expressive communication that a

VOCA often brings.

Although designed and manufactured to be extremely robust and

reliable, it is possible to lose function due to power loss or other

technical issues. For this reason, it should not;

• be used as a life supporting device.

• be relied upon for well-being.

• be relied upon as the user’s only way of making an emergency

call or alarm.

• be used to administer medicine.

• be relied upon as the only method of interaction with EC

devices.

It is also not intended to provide information which is used to take

decisions with diagnosis or therapeutic purposes.

When the device is working with other equipment, there may be

inference between device and connecting equipment. For this

reason, Talk Pad should not be used:

• in an MRI environment.

• in an X-ray environment

• in a military environment.

• in a harsh RF environment.

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Avoiding hearing damage

Using headphones and speakers at high volume can cause

permanent hearing loss. Always keep the volume of your device

at a safe level.

Durability

Your Talk Pad is tough and rugged but must be handled with

care when moving around. It has been drop tested to one metre.

Please note this does not include accessories.

Water and liquids

Your device is not protected from water ingress. Do not get water

or liquids on the device, especially in the ports or vents.

Incidents

If a serious incident occurs in relation to the device, please report

to Smartbox (repairs@thinksmartbox.com) and the competent

authority of your member state.

Contact with user

Touching the surface of the device with broken skin may

aggravate a wound.

Infants or high-risk groups should not touch the surface of the

device if there is a chance of burning the skin.

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Power supply and batteries

Your Talk Pad contains a rechargeable lithium ion battery. All

rechargeable batteries degrade over time. The usage time for a

Grid Pad after a full charge can become shorter over time.

For optimal performance your Talk Pad should not be charged

at extreme temperatures of below 0°C or above 45°C. At these

temperatures your battery will charge slowly or not at all.

Do not expose your Talk Pad to ﬁre or temperatures above 90°C

as these conditions can cause the battery to malfunction, ignite

or explode.

Only charge your Talk Pad with the supplied power lead. Using

unofﬁcial power supplies may cause severe damage to your

Talk Pad and cause ﬁre. If your Talk Pad’s power lead is lost or

damaged, contact your supplier.

When your Talk Pad’s battery is depleted, and the device is

not connected to a power source, the device will automatically

shut down to avoid damaging the battery and hardware. The

operating system will attempt to do this as safely as possible,

however it is recommended to attach the power lead before your

Talk Pad shuts down.

The battery that powers your Talk Pad is subject to shipping

regulations. Check with your postal service or courier before

shipping to ensure safe delivery of your device.

Do not place your device in a place where the power adapter

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plug is difficult to disconnect from the socket.

Only our authorized personnel be allowed to replace the battery.

Otherwise, personal injury or equipment damage could occur.

Do not service or perform maintenance on the device while the

device is in operation. Make sure to shut the device down and

unplug all cables before starting and service or maintenance

work on the device.

Transporting your Talk Pad

When in transit, ensure your Talk Pad is sufﬁciently protected from

knocks and bumps.

There are strict regulations for lithium ion batteries on airplanes.

Rules vary between airlines, so it is recommended to contact your

airline before you travel.

Temperature

Do not block the vents.

Ensure that you shut down your device before storing or placing

into a bag.

If used in hot temperatures or direct sunlight, your Talk Pad may

reach temperatures that can trigger an automatic shutdown. This

is a safety feature to prevent lasting damage to the device. If this

occurs, please wait until your device has cooled before restarting.

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Mounting

When mounting your Talk Pad, follow the instructions in both your

Talk Pad and your mounting system manufacturer’s guide. While

we have taken every precaution to make this an easy and safe

process, it is up to you to ensure the device is mounted safely.

Please use the dual Daessy and Rehadapt mounting solution (sold

separately). Ensure the mounting system you select is correct for

you needs and perform a risk analysis if required.

Ports & Connections

Accessories connected to ports for a SIGNAL INPUT/OUTPUT

must be compliant to the IEC standard 60601-1 or 60950-1/62368-

Other safety

If damaged, small parts may detach from your Talk Pad. These

can present a choking hazard. Young children and people with

cognitive disabilities should be supervised when using the device.

They should also be supervised when unpacking the device as

packaging can present a choking hazard.

Talk Pad is not sterile. Do not operate with open wounds, or whilst

undergoing invasive medical treatments.

Talk Pad is supplied with a power cable and can be used with

cabled accessories. These can present a strangulation hazard.

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Epilepsy warning

Some people with photosensitive epilepsy are susceptible to

seizures when exposed to certain lights or light patterns. If you

feel odd or nauseous when in front of your Talk Pad, particularly

if you are using it with an eye gaze camera, move away from the

device and consult a medical professional.

Warranty

Your Talk Pad is covered under the standard 2 year warranty from

the time of purchase.

Repairs and Maintenance

Your Talk Pad is not a user serviceable device. If your device

requires a repair, please contact your local dealer.

Medical Device Interference

The iPad contains magnets that may interfere with medical

devices. Consult your doctor and medical device manufacturer

for information speciﬁc to your medical device and whether you

need to maintain a safe distance of separation between your

medical device and iPad or any of its accessories. If you suspect

iPad is interfering with your medical device, stop using iPad.

Risk of Strangulation

Your Talk Pad is supplied with a strap. If there is risk the user may

be strangled by the strap, do not use the strap.

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Troubleshooting and Customer Support

In most cases, restarting your device will cure any problems. To

restart your device, press and hold the power button then select

Shut down. If your device has crashed, hold down the power

button for 30+ seconds to hard shutdown. Press it again to turn it

back on.

If this does not ﬁx the problem, contact support at:

thinksmartbox.com/smart-support

Please have your serial number ready. This can be found under

the stand on your device.

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EU / CE Statement

Hereby, Smartbox Assistive Technology Ltd. declares that this

product complies with 2017/745 EU Regulation on Medical Devices,

2014/53/EU RED, and 2011/65/EU ROSH.

The full text of the EU declaration of conformity is available here:

thinksmartbox.com/talk-pad-DOC

Applicable standards

ISO 14971:2012 Application of risk management to medical devices

has been applied to Talk Pad.

The following ‘Information technology equipment’ standards

have been applied to the iPad and case accessory. This reﬂects

the risks of the device when used as intended and the level of

regulatory controls necessary to provide a reasonable assurance

of safety and effectiveness.

If your use, user, or environment require a greater level of control,

the Smartbox Grid Pad range may be a better choice for you.

Medical electrical equipment standards have been applied to the

Grid Pad range.

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Component Speaker (Lenovo

LX001)

12.9” iPads

(Apple A1895)

7.9”, 10.2” iPads

(Apple A2200, A2198,

A2199)

Legislation 2014/35/EU LVD

2014/53/EC RED

2011/65/EU ROSH

2009/125/EC ECO

2014/53/EU RED

2011/65/EU ROSH

2009/125/EC ECO

2014/53/EU RED

2011/65/EU ROSH

Safety Standards EN 60950-1:2006+A1:

2010+A11:2009+A12:2

011+A2:2013

EN 60950-1:2006+A1:

2010+A11:2009+A12:2

011+A2:2013

EN 50566:2017

EN 50665:2017

EN 60950-1:2006+A1:

2010+A11:2009+A12:2

011+A2:2013

EN 50566:2017

EMC Standards EN 55032:2015

EN 61000-3-2:2014

EN 61000-3-3:2013

EN 300 328 V2.1.1

EN 300 330 V2.1.1

EN 301 489-1 V2.2.0

EN 301 489-3 V2.1.1

EN 301 489-17 V3.2.0

EN 301 489-1 V2.2.0

EN 303 417 V1.1.1

EN 301 489-3 V2.1.1

EN 301 489-17 V3.2.0

EN 301 489-52 V1.1.0

EN 300 328 V2.1.1

EN 301 893 V2.1.1

EN 300 440 V2.1.1

EN 301 511 V12.5.1

EN 301 908-1 V11.1.1

EN 301 908-2 V11.1.2

EN 301 908-13 V11.1.2

EN 303 413 V1.1.1

EN 301 489-1 V2.2.0

EN 301 489-17 V3.2.0

EN 301 489-19 V2.1.1

EN 301 489-52 V1.1.0

EN 301 511 V12.5.1

EN 301 908-1 V11.1.1

EN 301 908-2 V11.1.2

EN 301 908-13

V13.1.1_11.1.9

EN 300 328 V2.1.1 /

V2.2.1

EN 300 440 V2.1.1 /

V2.2.1

EN 303 413 V1.1.1

Other Standards ROHS EN 50581:2012

EC 278/2009

ROHS EN 50581:2012

ENERGY: Regulation

1275/2008

ROHS EN 50581:2012

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FCC and ISED Canada Compliance

This device complies with part 15 of the FCC Rules and ISED

Canada licence-exempt RSS standard(s). Operation is subject to

the following two conditions: (1) this device may not cause harmful

interference, and (2) this device must accept any interference

received including interference that may cause undesired

operation.

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Notes

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Talk Pad 8, 10 and 13

English

April 2022

thinksmartbox.com

Talk Pad -Manual - UK - B

Get more out of your Talk Pad

Find out about editing tips and advanced

settings at our online training centre

thinksmartbox.com/learn-at-home

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