Advanced Digital Home Phone with Alexa built-in User guide

Advanced Digital

Home Phone

with Alexa built-in

User guide

What’s in the box

Advanced Digital Home Phone

with Alexa built-in

Charger base

Power cable and plug

Item code 090713

2 rechargeable batteries

Already in handset

(AAA NiMH 800mAh)

Important

Only use the mains power

adaptors, cables and

rechargeable batteries supplied

in this box or this product might

not work. Any replacement

rechargeable batteries must be

of the same type. BT accepts

no responsibility for damage

caused to your Advanced

Digital Home Phone if you use

any other type of batteries.

Let’s set up your phone

1 Power up

and activate

the batteries

Connect the power cable to

the back of the charger base.

(Only use the power supply unit

provided – item code 090713.)

Then plug the other end in at

the wall and switch it on.

Pull the plastic tab away

from the handset to activate

the batteries.

First things first

Your phone is designed to work

with the latest BT Hub. Make

sure you set up your hub first.

And remember to keep your hub

switched on so you can always

use your new phone.

You can set up your phone when

you get a steady blue light on

the front of your hub.

If you have any problems setting

up your Digital Home Phone,

give it five minutes and then try

again. It could be that your

hub is updating and needs to

finish first.

Handy help online

Get help setting things up at

bt.com/help/digital-voice

Making emergency calls

You won’t be able to call 999

(or any other numbers) from this

phone if there’s a power cut, or

a problem with your broadband.

So make sure you’ve got

another way to call for help in an

emergency. Never use

the Alexa feature to call the

emergency services.

Let’s set up your phone

2 Link the handset with your hub

Press OK on your phone and

follow the on-screen steps.

When asked, press and hold the

WPS button on your hub for two

seconds. It’s half-way up on the

left-hand side. The WPS button

will flash while the phone and

hub are linking, and the phone

will show it’s registering.

Software downloads

Once your phone is registered,

it might have to download a

software update. Let it do that

and then continue with set-up.

If you’re setting up your

handset for the first time, you

will be asked if you’d like to add

some contacts

Press Yes to add some contacts

and follow the on-screen steps.

Or to skip and do it later,

press No.

By adding contacts, you’ll have

the option to Allow the sharing

of these when you set up your

Alexa feature in Step 3, and you

can then call these contacts by

name using Alexa.

Contact sharing can be turned

on and off in your Advanced

Digital Home phone menu.

See page 15 for more

information on Contact sharing.

handset to

the Hub

Let’s set up your phone

Press the button and follow

the on-screen steps. You’ll

need another device, like a

smartphone or tablet with

internet access, to go through

the next part of the Alexa setup

journey, pressing next when

prompted.

Open a web browser on your

other device and type in the web

address shown on the handset.

Sign into your Amazon account,

or create one and follow the

instructions.

If you press later, you can set up

the Alexa feature at any time by

pressing the button from the

home screen and following the

on-screen steps.

3 Set up Alexa on your phone

The Amazon website and your

phone will show you that Alexa

has been set up successfully.

To try out Alexa, press , wait

for the Alexa listening screen

and ask a question.

Download the latest

version of the Alexa App,

from the app store, or log

onto alexa.amazon.com to

enjoy all the features of Alexa.

Your device comes

with Amazon Alexa.

To setup, press the

Alexa button.

Alexa Setup

LaterAlexa

To start press the

Alexa button and

say: “Alexa,

what can I say?”

Alexa Ready

Cancel

Alexa

listening...

Let’s set up your phone

You can now set up any extra

Digital Home Phone handsets

(up to five in total) by following

steps 1 to 2.

Charge up

Now you’ve set up your phone,

it’s a good idea to let it charge

fully. Just put it on the charger

base for up to 16 hours.

Handsets set up but

not working?

If your service is being activated

today, you might be trying too

early. Take a break and try again

later. Or have a look at Need

some help?

Your Advanced Digital

Home Phone is now ready

for you to use

• To find out what’s new with

Digital Voice, go to page 14.

• For help with Alexa go to

page 15.

• For help with Multi Call

setting, go to page 14.

• Or for help with call blocking,

go to page 22.

Or, you may find the answer

in the Help section on

page 38, or online at

bt.com/help/digital-voice

Alternatively, call the Helpline

on 0800 800 150*.

If you call the Helpline for

advice, it’s a good idea to call

using another phone so you can

follow any instructions using

your Digital Home Phone.

If you think the problem might

be your Alexa feature, check

your account with Amazon via

the Alexa app or online with your

Amazon account.

* Calls made from within the UK

mainland network are free. Mobile

and international call costs vary.

All done.

Your phone

is set up and

ready to go

In this guide

3 Let’s set up your phone

9 Get to know your phone

– Handset buttons

11 Home screen

12 Finding your way around

your phone

– When the handset is switched

on and at the home screen

13 Quickly access features

14 What’s new with your Digital

Voice service?

15 Using the Alexa service

– Contact sharing and making

calls with Alexa

– Using Alexa

16 Make a call using Alexa

– Share/unshare your hub

contacts with Alexa

17 Remove permission for Amazon

to hold your contacts

– Deregister Alexa from your hub

18 Alexa notifications

– Alexa session in use

19 Using your phone

– Making calls

– Preparatory dialling

– Taking calls

– Ending calls

– Making a hands-free call

– Mute

20 Changing the call volume

– Amplify

– Redial

– Call Waiting

– Turning the handset ringer

on or off

21 Voicemail (1571)

– Finding the handset (Paging)

22 Block nuisance calls

(Call Protect)

– How do I block calls or send

them to voicemail?

– How do I change my Call

Protect settings?

23 Where do calls I block go?

– How do I switch off

Call Blocking?

24 Contacts

– Adding a contact

– View or dial a contact

– Editing your contacts

– Deleting contacts

– Deleting all contacts

25 Backing up your contacts if

you need to reset or replace

your Hub

27 Speed dial

– Saving a speed dial entry from

the home screen

– Dialling a speed dial entry

– Saving a speed dial entry from

your Contacts list or Calls list

– Editing a speed dial entry

28 Delete a speed dial entry

In this guide

29 The Calls list

– Missed call notification

– View and dial from the Calls list

– Deleting an entry or all of the

Calls list

– Saving a Calls list entry to

your Contacts

30 Settings

– Changing the handset ringtone

and volume

– Turn the handset tones on or off

– Handset display options

31 Handset name

– Call settings

– Auto join

– Call mode

32 Changing the system PIN

– Resetting the handset

or base settings

33 Calling Features

– Call Diversion

– Call Waiting

– Call Barring

34 Hold a 3-way call

35 Alarm and clock

– Setting an alarm

– Editing or deleting an alarm

– Stopping the alarm when it

goes off

– Changing the time format

36 Using extra handsets

– Registering an extra handset

– Deregister a handset

– Transfer a call

37 Accessibility

– Vision settings

– Changing text size

– Changing the colour scheme

– Hearing settings

– Changing tones

– Boosting the ringer

38 Need some help?

39 General information

– Important safety and

care instructions

– Making emergency calls

– Installation and location

40 Care and maintenance

– Warnings

– Battery safety information

41 Replacing the handset batteries

– Other information

– Radio Equipment Directive

Declaration of Conformity and

Power Efficiency information

– Radio transmission information

42 Disposing of your old electrical

and electronic equipment

43 Guarantee

Call Protect

When the phone rings or while

on a call, press to block the

number and add it to your

Personal Blacklist.

Left option button

From the home screen, press

to open the menu.

Press to select the option

or action displayed above

the button.

Contacts

Press to open your Contacts list.

Vol.+/Vol.-

Press to turn the volume

up or down.

Talk

Press to make and answer calls.

Press twice to use

hands-free speaker.

Number buttons

Press and hold to speed-dial

a number.

Press and hold to switch ringer

on or off.

Get to know your phone

Handset buttons

Get to know your phone

If you need some help, call us on 0800 800 150 or go to bt.com/help/digital-voice

Alexa

Press to use Alexa to make calls, play music,

ask questions and lots more.

Voicemail

Press to get your messages from 1571.

Right option button

From the home screen, press to open

the Calls list.

Press to select the option or action

displayed above the button.

Navigation button

Use this to move up, down, left or

right through lists and menus.

Also use left or right to move

between screens.

End call

Press to end a call.

Press and hold to turn the phone on or off.

Press to choose an on-screen option.

Press to move between upper-case and

lower-case letters.

Get to know your phone

Hands-free is on

An alarm is set

The ringer is off

Handset charging

Battery level

Missed calls

Voicemail messages

Quick access to other menus:

scroll left and right using the

navigation buttons.

See more about this on page 13.

Home screen

Calls

8 3

Handset 1

11:38am

Alexa notifications

Alexa session in use

If you have other Advanced Digital Home Phones with Alexa built-in, you will

see a blue circle in the top of the display to show at a glance, that someone is

already using the Alexa feature.

Alexa notification

Alexa can send notifications to your handset (and other Alexa enabled

devices), to update you on when your Amazon orders will arrive. If you

see the yellow circle in the top of the display, press and say, “What are

my notifications?”.

Get to know your phone

Calls

Handset 1

11:38am

Navigating your way around

your phone’s menu is simple.

Each menu has its own list of

options.

When the handset is

switched on and at the

home screen

1 Press the left option

button. It’ll bring up the

phone’s menu.

2 Use the navigation button

to scroll through the menu

and find the option you

want.

3 When you’ve found it,

press Select to open that

submenu.

To go back, press Back.

To return to the home

screen, press . If you

don’t press anything for 30

seconds, the handset will

automatically return to the

home screen.

Left option button

Press to select the

option displayed on

the screen above

the button or to

confirm entry.

Finding your way around your phone

Navigation buttons

Scroll up or down

through the

menu options.

Right option button

Press to select the

option displayed on

the screen above the

button or to go back

a step.

Alexa button

Press and

release to

use Alexa.

Get to know your phone

Quickly access features

Access the call divert, speed

dial and internal call features

directly from the home screen

by pressing the navigation

button left or right.

Calls

Handset 1

11:38am

Edit

John Smith

(Mobile)

Divert calls to

11:38am

Call

Back

3. 0800800150

2. Teresa (Work)

1. Dad (Mobile)

Speed dials

11:38am

Call

Back

2 - Kitchen

1 - Handset 1

All handsets

Internal call

11:38am

You’ll find a few features are new or a bit different from

your ‘old’ home phone. Things like:

What’s new with your

Digital Voice service?

• Call Protect (1572) – when

on a call, press the left option

button to block the number

and add it to your Personal

Blacklist. Access BT Call

Protect from the main menu,

to go in and listen to your junk

voicemail (1572).

• Accessibility – there are some

useful features to help with

seeing and hearing, all under

this menu setting.

• My BT portal – you can use

your Calling Features, like Call

Divert and Call Protect, from

your handset or the portal.

This can be handy if you

want to check or change any

settings when you’re not at

home. Just remember your

BT ID to log in to your account

at bt.com/mybt

• Alexa Built In – share your

contacts and link your phone

to your Amazon account

and make voice activated

BT calls to your friends and

contacts. Press and release

the Alexa button and say for

example, “Alexa, call Mum”.

Once confirmed, Alexa dials

the call for you. You can also

use the Alexa feature to listen

to music, play the radio or ask

questions.

• Multi Call – if you have more

than one Digital Home Phone

connected to your hub, two

people can make separate

outgoing calls at the same

time. Or, you can be on the

phone and another incoming

call can still get through and

ring any of your other Digital

Home Phones. This is great for

busy households who don’t

want to miss important calls.

But if you’d rather stick to just

one call at a time, you can

change this in the Settings

menu, under Line settings.

2 You can then ask Alexa what

you need. For example:

“Alexa, what’s the weather?”

The screen will display

Alexa thinking…

3 When a response is provided,

the display will show

Alexa speaking…

Warning

You will not be able to call the

emergency services from this

phone in the event of a power cut,

so make sure you have another way

to call for help in an emergency.

Contact sharing and making

calls with Alexa

When you first set up your Alexa

service on your Advanced Digital

Home Phone, the web browser

page will ask you to “tick and

allow” access to the contacts

you have stored on your hub.

By doing this, you will always be

able to use the Alexa feature to

dial these contacts from your

Advanced Digital Home Phone.

Using Alexa

1 Press , the display will show

Alexa listening… and a beep

will be heard.

Using the Alexa service

If you’ve already set up Alexa on your phone, you can now use it to

make calls, ask to play music, hear the news, check the weather and

lots more.

Cancel

Alexa

listening...

Cancel

Alexa

thinking...

Cancel

Alexa

speaking...

Using the Alexa service

You can however, decide if you

want to unshare or remove these

permissions at any time.

If you also download the

Alexa App and allow the sharing

of your mobile contacts, these

can also be dialled from your

Advanced Digital Home Phone.

Share/unshare your hub

contacts with Alexa

1 Press Menu when your phone is

on the home screen and scroll

to Alexa Settings, press Select.

2 Contact Sharing is

highlighted; press Select and

then press Select again to

either Share or Unshare your

hub contacts.

If you choose to unshare

your hub contacts, you can still

use the Alexa feature for other

things (i.e. check the weather)

and if you’ve downloaded the

Alexa app, or added contacts

online at alexa.amazon.com

you can still dial these contacts

using the button.

Make a call using Alexa

You can call a contact from

your Digital Home Phone using

Alexa. Press the display will

show ‘Alexa listening…’ and

a beep will be heard.

Say the name of the person you

want to call, e.g. “Call Mum”.

Alexa will ask you to confirm,

once you confirm, the number

will be dialled.

Cancel

Alexa

listening...

Landline calling

Mum

MuteOptions

Using the Alexa service

You will need to continue the

set-up journey if you want to

be able to still use other Alexa

features (i.e. ask the weather).

Just don’t tick the Contacts

box on the web browser, just

click Allow.

Deregister Alexa from your hub

If you want to remove the

Alexa service completely

from your hub.

1 Press Menu when your phone

is on the home screen and

scroll to Alexa settings,

press Select.

2 Scroll down to Deregister

Alexa and press Select.

3 Follow the on-screen

instructions. Alexa is now

deregistered from your hub.

If you want to use the Alexa

service again. Press and

follow the set-up instructions.

Remove permission for

Amazon to hold your contacts

You can fully remove your

permission to share your hub

contacts with Alexa. Once you

have done this, you will need

to go back through the Alexa

set up journey to be able to

continue to use the other

Alexa features.

1 Press Menu when your phone

is on the home screen and

scroll to Alexa settings,

press Select.

2 Contact Sharing is

highlighted, press Select

and then scroll down to

Remove Permission and press

Select. Follow the on-screen

instructions, using a web

browser to complete the

final steps. You will see your

BT Hub and the option to

“remove”. Click on Remove.

Your hub contacts are now no

longer accessible to Alexa.

Using the Alexa service

Alexa session in use

If you have other Advanced

Digital Home Phones with Alexa

built-in, you will see a blue circle

in the top of the display to show

at a glance, that someone is

already using the Alexa feature.

Alexa notifications

Alexa can send notifications to

your handset (and other Alexa

enabled devices), to update you

on when your Amazon order

will arrive. If you see the yellow

circle in the top of the display,

press and say, “What are my

notifications?”. You can turn

this feature off in your Alexa

app settings.

Calls

Alexa Handset

22:22

Calls

Alexa Handset

22:22

Using your phone

Making calls

Preparatory dialling

Dial the number (if you make a

mistake, press Clear to go back)

and press .

To end your call, press .

Remember

If you’ve got more than one

Digital Home Phone handset,

two people can be on separate

calls at the same time.

Taking calls

Press to answer. If the caller

is in your Contacts, your screen

will turn green and their name is

displayed, or just the number if

they’re not.

If you don’t want to take a

call, press Ignore to silence

the ringer. Or press Reject to

send the call straight to your

voicemail (see page 21).

Ending calls

When you’ve finished on a call,

just press to end it.

Auto answer and auto

end call

If auto answer is set to on you

can answer a call by simply

lifting the handset off the base.

It’s off by default. To switch it on,

see page 26.

Auto end call is on by default,

so you can also end a call by

placing the handset on the

charger base. To switch it off,

see page 31.

Making a hands-free call

If you’re already on a call, just

press to switch to hands-free

speaker.

If you want to make a call using

hands-free straight away, press

twice, then dial the number.

Mute

When you’re on a call, you can

easily mute it by pressing the

right option button. The phone

screen will show Call Muted.

To unmute, just press the right

option button again.

Using your phone

Call Waiting

If you’re on a call, you’ll hear

beeps when other calls are trying

to get through.

Press Reject to carry on your

conversation. Or press Switch to

answer the new call (so your first

call will go on hold).

To go back to your original call,

press Switch again or, to bring

both calls together into a 3-way

call, press Join.

If you have other handsets set

up and are using Multi Call,

they’ll also ring. Tip: press

Ignore on these other handsets

to stop the ringing sound.

Turning the handset ringer on

or off

The quickest way to turn your

handset ringer on or off is to

press and hold when you’re

on the home screen.

Press Vol.+ or Vol.- from the

home screen to change the

ringer level.

Changing the call volume

When you’re on a call, use the

Vol.+ and Vol.- buttons to adjust

the volume in the earpiece, or

speaker if using hands-free.

Amplify

If you need an extra volume

boost, keep pressing the Vol. +

button until Amplify appears.

Amplify will switch off again

once you’ve finished.

Redial

Phone numbers that you’ve

called are saved in the Calls list

(see page 29).

1 From the home screen, press

Calls to open the Calls list.

You’ll see your most recent

call.

2 Use the navigation button to

scroll to the entry you want to

redial, then press .

Using your phone

Finding the handset (Paging)

If you’ve misplaced your

handset, you can use the

‘Find Handset’ feature in

your Hub Manager.

Type bthomehub.home/ into

a web browser to open up your

Hub Manager.

Click on your phone number and

then click on the handset that

you are trying to find. (add your

Admin password if you need to)

and then click on Find Handset.

The handset will ring for 2

minutes enabling you to find it.

Voicemail (1571)

This service answers your calls

when you can’t. Callers can

leave a message, which you can

hear by dialling 1571.

If you’ve got messages waiting

for you to listen to, you’ll see

lit up and hear an alert (if set).

You can also see the number of

messages waiting for you.

Press to listen to your

messages. You can also record

your own personal greeting or

change the ringer delay from

this menu.

Calls

Handset 1

11:38am

Block nuisance calls (Call Protect)

With your Call Protect service,

we identify and add a list of

nuisance callers who we’ll send

straight to your junk voicemail,

cutting down your unwanted

calls. This is the BT Blacklist and

is turned on automatically with

your new service.

Your own Personal Blacklist is

also turned on automatically

with your new service and allows

you to send numbers to your

junk voicemail. It puts you back

in control of your calls: you

can block certain call types,

like Withheld, International or

Unrecognised numbers, sending

them straight to your Personal

Blacklist.

How do I block calls or send

them to voicemail?

There are three ways you can

block calls.

1 Block a number before

answering it

Press Block on the left hand

soft key as the incoming call

rings. Your phone will go

hands-free and you’ll hear

it add the number to your

Personal Blacklist.

2 Block the number during

the call

Press Options during the

call and then select Block.

The number will go to your

Personal Blacklist.

3 Block the number after

the call

After you’ve hung up, press

Menu and then press Select.

The handset will dial into your

1572 Call Protect menu and

give you the option to add the

last number to your Blacklist.

Want to send straight to

voicemail without answering?

Press while the phone

is ringing.

How do I change my Call

Protect settings?

To change which calls are

automatically sent to your junk

voicemail, press Menu on the

home screen, then press Select

for the Call Protect menu. You

can then make changes to your

Call Protect service. You can

also change these settings at

bt.com/mybt

Block nuisance calls (Call Protect)

Where do calls I block go?

They go to your Call Protect junk

voicemail. You can still listen to

any messages moved to your

junk voicemail and unblock any

numbers that you need to keep.

Just press Menu on the home

screen and then press Select to

go into the Call Protect menu.

How do I switch off Call

Blocking?

Press Menu on the home screen,

then press Select to go into the

Call Protect menu and follow

the steps.

You can also switch it off at

bt.com/mybt

Important

If you have important numbers

that will always need to get

through, eg doctor’s surgery,

National Floodline, Carer Line,

BT SMS Service numbers etc,

make sure you’ve added them to

your Contacts or Allowed list.

When storing international

numbers, replace + with 00, then

enter the rest of the number.

Editing your contacts

1 Press .

2 Scroll to the contact you want

to edit and press Options.

3 Scroll down to Edit contact

and press Select.

4 Go through the options on-

screen to make your changes,

then press Save.

Deleting contacts

1 Press .

2 Scroll to the contact you want

to delete and press Options.

3 Scroll down to Delete contact

and press Select.

4 You’ll be asked to confirm you

want to delete the contact.

Press Yes. The contact will be

deleted from your handsets.

Deleting all contacts

1 Press then Options.

2 Scroll down to Delete all and

press Select.

3 You’ll be asked to confirm

you want to delete all your

contacts from every Digital

Voice handset you have

registered to your hub. Press

Yes . All contacts deleted will

show on-screen.

You can store up to 500

contacts. They’ll be shared with

any other Digital Home Phone

handsets you’ve got registered

to your hub.

If a caller is in your Contacts,

you’ll be able to see their name

on the display when they call

you. And the screen colour will

change to green.

Adding a contact

1 Press to open your

Contacts list. Tip: your own

number is always at the top of

this list.

2 If there’s no contacts stored,

press Add. If there is, press

Options then Add contact.

3 Now follow the options on-

screen to add the contact,

then press Save.

View or dial a contact

1 Press to open Contacts.

2 Scroll to the contact you want

and press to dial, or to

view the contact details.

3 If the contact has more than

one number, choose the one

you want to dial and press

again.

Contacts

Backing up your contacts if

you need to reset or replace

your Hub

If you ever have to reset or

replace your Hub, you can back

up your contacts so that they

can be imported back onto the

Hub. This way, you won’t have

to worry about adding them all

in again.

1 Open a new web browser on

any device connected to your

hub and type in bthomehub.

home/ in the address bar. This

will open the Hub Manager.

2 Click Phone on the left-hand

side to open the screen

shown below.

3 Click Contacts.

4 Click Export and save (these

will usually be saved in your

download files, but you can

choose your own location).

Smart Hub 2 Manager

Home

Manager

Phone

Contacts

This is a quick overview of your BT Smart Hub’s phone status.

Phone number: 01234567890

Stauts: Service ready

Last service registration: 10/10/2020 12:42pm

Handset registration: Start Registration

Back

Reset Base Settings

Deregister

Phone number: 012345676890

Status Registered

Handsets

Adapter 1

Smart Hub 2 Manager

Home

Manager

Phone

Contacts

Export your phone contact data to a ﬁle

Export

Back

Export

ImportBrowse

Import phone contact data from a ﬁle (e.g. one you exported from another BT Smart Hub)

Import

Phone contacts ﬁle:

Smart Hub 2 Manager

Home

Status Wireless My devices

Help

Hub light

control

Broadband

performance test

Restart the

Smart Hub

Smart Detup Advanced settings

Phone: 01234567890

Broadband connection status:

Connected

2.4 GHz status: Oﬀ

5 GHz status: Oﬀ

Ethernet: 23

Wireless

2.4 GHZ: 0

5 GHz: 0

USB: 0

Wizards

FAQs

User guide

Status: On

Brightness: 100%

Schedule: Oﬀ

Contacts

5 Once you’ve reset or replaced

your hub and registered

your handsets, you can then

follow the same instructions

as above, but click on Import,

find your file, select it and your

contacts will be added back.

4 Scroll to the entry you want

to assign to the speed dial

and press Select. If the entry

has more than one number,

choose the one you want.

5 The available speed dials are

shown. Scroll to the one you

want to use and press Select.

The number is saved.

Tip

Numbers that are in your

Contacts and saved to speed

dial aren’t updated if you make

changes to your contacts. You’ll

need to update your speed dial

numbers, too.

Editing a speed dial entry

1 Press then the right

navigation button.

2 Scroll to the speed dial entry

you want to edit and press

Options.

3 Scroll down to Edit speed dial

and press Select.

4 Follow the on-screen steps to

change the speed dial entry.

Press Select to save your change.

You can add a contact to speed

dial using the 1– 9 buttons of

your phone.

Saving a speed dial entry from

the home screen

1 Dial the number you want to

add to your speed dial list.

2 On the keypad, press and hold

down the number you want to

assign it to.

Dialling a speed dial entry

Press and hold down the number

button you’ve assigned it to. Or

from the home screen, press the

right navigation button, then

scroll to the number you want to

use and press .

Saving a speed dial entry from

your Contacts list or Calls list

1 Press then the right

navigation button to open the

Speed dial menu.

2 If there’s no speed dials stored,

press Add. If there is, press

Options then Add Speed dial.

3 Press Options and choose

From contacts or From calls

list and press Select.

Speed dial

Delete a speed dial entry

1 Press then the right

navigation button.

2 Scroll down to the entry you

want to delete and press

Options.

3 Scroll down to Remove and

press Select. You’ll get a

message confirming you’ve

deleted the speed dial entry.

3 When you’ve found it, press

Deleting an entry or all of the

Calls list

1 Press the right option button

to open the Calls list.

2 Scroll through to the list to get

to the call you want to delete.

If you want to delete the

whole list, just stay on the first

entry. Press Options.

3 Choose Delete Call or Delete

all calls and press Select.

Saving a Calls list entry to your

Contacts

1 Press the right option button

to show your calls.

2 Use the navigation buttons

to get to the call you want to

save and press Options.

3 Scroll down until Save number

is highlighted.

4 Press Select to save the

number.

5 Select either New contact or

Add to contact, then scroll to

the type of number you want

to save (Home/Mobile/Work)

and press Select.

6 Add the name and press Save.

The Calls list

Your Calls list shows you All

Calls, Missed Calls, Answered

Calls and Dialled Calls. The

latest call you’ve missed, made

or taken will show first

in your Calls list.

Missed call notification

When your phone is on the

home screen, the display will

show the calls you’ve missed.

View and dial from the Calls list

1 On the home screen, press

the right option button to get

to your Calls list. You can then

press the right navigation

button to look at the different

lists.

2 When you’re in the list you

want, use the navigation

buttons to scroll through the

list until you get to the number

you want to dial.

Calls

Handset 1

11:38am

5 Use the right and left

navigation buttons to choose

how loudly you want your

phone to ring and press Save.

Turn the handset tones on

or off

1 In Settings, press Select when

Sounds is highlighted.

2 Scroll down to Handset tones

and press Select.

3 Choose the type of alert

tone you want to switch on or

off, then use the navigation

buttons to highlight

the option.

4 When you’ve made the

changes you want to make,

press Save.

Handset display options

1 In Settings, scroll to Display

and press Select.

2 Use the navigation buttons

to change the settings for the

colour scheme, contrast, text

size, time format and screen

saver.

3 When you’ve made the

changes you want to make,

press Save.

Changing the settings on your

new phone is quick and simple.

The settings you can customise

include:

• ringtone

• keypad tone

• display appearance

• call and line settings.

You can get to the settings by

pressing Menu when your phone

is on the home screen and then

scrolling to Settings.

Changing the handset ringtone

and volume

Your phone is set to ring at

volume 3 by default but you

can change that and the

ringtone it plays.

1 In Settings, press Select when

Sounds is highlighted.

2 Scroll to Ringing and press

Select.

3 Choose whether you want

to change the ringtone of an

internal or external call and

scroll to that option.

4 Then use the right and left

navigation buttons to choose

a tone you like and scroll down

to Volume.

Settings

1 To turn it on or off, go to the

Settings menu, scroll to Line

settings and press Select.

2 Scroll down to Calls settings

and press Select.

3 Press the down navigation

button until you get to Auto

join calls, then use the right

and left navigation buttons

to toggle the setting on or off

and then press Save.

Call mode

If you have more than one Digital

Home Phone connected to

your hub, two people can make

separate outgoing calls at the

same time. Or, you can be on the

phone and another incoming

call can still get through and ring

any of your other Digital Home

Phones. We call this Multi Call.

This is great for busy households

who don’t want to miss

important calls. But if you’d

rather stick to just one call at a

time, you can change from multi

call to single call.

1 In Settings, scroll to Line

settings and press Select.

Handset name

1 In Settings, scroll to Handset

settings and press Select.

2 Scroll to the handset you want

to rename and press Select.

3 Press Clear to delete the

current name, then type in the

new name using the phone

keypad and press Save.

Call settings

These settings allow you to have

Auto answer and Auto end call

set to on or off. When set to On,

they allow calls to be answered

or ended automatically when

the handset is put in or taken out

of the charging cradle.

1 In Settings, scroll to Call

settings and press Select.

2 Use the navigation buttons to

switch Auto answer and Auto

end call on or off and press

Save.

Auto join

This setting lets other Digital

Home Phone handsets join

an existing call without being

invited.

Settings

2 Scroll down to Calls settings

and presss Select. Call mode

is shown.

3 Use the left or right navigation

button to choose either Multi

or Single call mode and press

Save.

Changing the system PIN

Some settings changes might

ask you to type in your PIN

before you save your changes.

Here’s how to change the PIN.

1 In Settings, scroll to DECT

settings and press Select.

2 When you see Change system

PIN, press Select again.

3 You’ll then be asked to enter

your old PIN. If you didn’t set

one, it’ll be 0000. If you did,

add the old one and press

Select.

4 Type in the new PIN and press

Select to save.

Resetting the handset or

base settings

1 In Settings, scroll to Reset

and press Select.

2 Choose to reset the base or

the handset and press Select.

3 You’ll be asked to confirm you

want to go ahead with the

reset. Press Yes.

Tip

If you reset the handset settings

all the handset settings will

return to their default settings,

eg the handset name, ringer

melody, all volume levels,

display and alarm settings.

If you reset the base settings all

the base settings will return to

their default settings, e.g the

DECT system PIN will default

back to 0000 and any changes

to line settings will reset.

5 When you’ve entered or found

the number, press Save to set

the diversion.

Call Waiting

Call Waiting lets you know if

someone is trying to call you

when you’re already on the

phone.

1 In Calling Features, scroll to

Call Waiting and press Select.

2 If you’ve got more than one

handset registered to the

base, choose the one you want

to switch Call Waiting on for.

Press Select.

3 Use the navigation buttons

to scroll between turning the

service on, off or checking

it. Press Select when you’ve

chosen your option.

Call Barring

You can stop certain calls being

made using Call Barring. You

can choose to stop all outgoing,

international, operator, mobile,

premium rate, or 123 and

118 calls.

To get to the Calling Features

menu, from the home screen,

press Menu then Select. Use the

up and down navigation buttons

until you get to the Calling

Feature that you need.

You can change the settings

for Calling Features here, or at

bt.com/mybt

Call Diversion

You can divert your incoming

calls to another phone number if

you’re unavailable or busy.

1 In Calling Features, scroll to

Call Diversion and press

Select.

2 Choose whether you want

to set the diversion for all

calls, calls received when

your phone is set to Busy, or

any unanswered calls. Press

Select.

3 When Set up is highlighted,

press Select again.

4 Key in the number you want

to divert your calls to. If you

want to add a diversion to a

number from your Contacts,

press Options and choose a

contact.

Calling Features

Note

Call Barring is a subscriber

service, which you can set up

from your phone on first use (as

below), or online at bt.com/mybt

1 In Calling Features, scroll to

Call Barring and press Select.

2 Set up is highlighted,

press Select.

3 Choose the type of calls you

want to bar and press Select.

4 When you want to change any

Call Barring settings, you will

need to enter your PIN. Type

it in and press OK to save your

changes.

Hold a 3-way call

1 To hold a call with two other

people, press Options when a

call is in progress.

2 When 3-way call is

highlighted, press Select.

3 Add the number using your

keypad.

Or choose someone from your

Contacts list or your Calls list:

press Options, select the list,

scroll to the number and press

Call.

Stopping the alarm when it

goes off

When your alarm goes off,

you can choose to stop it by

pressing the right option button

or snooze it by pressing the left

option button.

If you snooze your alarm, it’ll

go off again after ten minutes.

You can snooze alarms up to six

times.

Changing the time format

Choose between using the 12 or

24-hour clock. The default

setting is 12-hour.

1 Press Menu, scroll to Clock

and press Select.

2 Scroll to Settings and press

Select.

3 Scroll to Display and press

Select.

4 Scroll to Time format and

press Select.

5 Use the left and right

navigation buttons to change

between 12 or 24. Then press

Save.

You can set an alarm on each

handset you’ve got registered to

your base and you can choose to

show the clock in a 24-hour or

12-hour format.

To get to the Alarm menu, from

the home screen, press Menu,

scroll down to Alarm and press

Select.

Setting an alarm

1 Open the Alarm menu and

press Add.

2 Choose when you want the

alarm to sound.

3 Set the time, melody, format

and frequency of the alarm,

then press Save.

Editing or deleting an alarm

1 Open the Alarm menu, scroll

to the alarm you want (if

there’s more than one set),

and press Options.

2 Scroll down to Edit alarm or

Delete and press Select.

3 Make your changes if editing,

or confirm the deletion, and

press Save.

Alarm and clock

Transfer a call

If you have more than one

Digital Voice handset, you can

transfer calls to your other

handsets.

1 When on a call, press Options

and scroll down to Transfer

call and press Select.

2 Choose which handset to

transfer the call to and then

press Call.

3 Once the other handset picks

up, press Transfer.

You can have up to five Digital

Home Phone handsets

registered to the hub.

Registering an extra handset

1 Turn the extra handset on.

You’ll see the registration

screen.

2 Follow set-up steps 1 to 3 (see

page 3). Tip: if you’ve changed

your system PIN, you’ll need

to enter it while setting up.

Deregister a handset

1 From the menu, go to

Settings and press Select.

Then scroll down to

Registration and press Select.

2 Scroll down to Deregister

and press Select. Choose

the handset you want to

deregister and press Select.

3 If you’ve changed your system

PIN, you’ll need to enter it and

press OK.

Using extra handsets

Hearing settings

Changing tones

1 Select Hearing and scroll to

Adjust tone.

2 Press the right or left

navigation button to choose

the tone, then press Save.

Boosting the ringer

1 Select Hearing and scroll to

Ringer boost.

2 Press the right or left

navigation button to select

On or Off, then press Save.

If you have impaired sight or hearing, you can change some sound

and display settings. To do that, press Menu. Then scroll down to

get to Accessibility.

Accessibility

Vision settings

Changing text size

1 Select Vision and scroll to

Large text.

2 Press the right or left

navigation button to select On

or Off, then press Save.

Changing the colour scheme

1 Select Vision and scroll to

Colour scheme.

2 Press the right or left

navigation button to choose a

scheme, then press Save.

Other ways to get help

Go to bt.com/help/

digital-voice

It’s the quickest and easiest way

to get help, all day, every day.

Chat with us online at

bt.com/chat

We’re here to help seven days a

week between 7am and 11pm.

Call us on 0800 800 150*

Any time between 8am and

9pm (Mon–Fri), and 8am to 8pm

(Sat–Sun).

Make sure you’re next to your

Digital Home Phone and hub if

you call.

Get help from other users

Join the conversation in the

BT Community Forum at

bt.com/community

* Calls to our helpdesk made from the UK

mainland and mobile networks are free.

International call costs vary.

You might see this screen if your

handset has a problem.

Press Help for more information

on what’s happening.

For Alexa issues, check your

account with Amazon via the

Alexa app or online.

Need some help?

Help

11:38am

Back

Alexa service

is not ready.

General information

• Keep area ventilated (eg don’t

put in cupboards or back of

sofas) and don’t block any

vents with objects or thick

carpets.

• Keep device and cables out of

young children’s reach.

• Only use power adapters

and rechargeable batteries

provided by BT for this specific

device; contact our helpdesk if

you need a replacement.

• Electronic devices hate

liquids; don’t place devices

and power adapters in damp

areas or near sources of water

or splashes.

• This device uses wireless

technology; check before

using or installing where

restrictions may apply such

as in hospitals

• Product may cause scratches

or marks if placed on fragile

surfaces (eg veneered wood

or delicate fabrics); place on a

mat if needed.

• Don’t use near flammable

substances or in a flammable

atmosphere

(eg warehouse or garage).

• Designed for use at room

temperatures between 0

and 40°C.

Important safety and

care instructions.

Keep for future reference.

Your Advanced Digital Home

Phone from BT is manufactured

to comply with European safety

standards. Please read the

following instructions carefully

before installing and using it.

Making emergency calls

You won’t be able to call 999 (or

any other numbers) from this

phone if there’s a power cut or

you have a problem with your

broadband connection. So make

sure you’ve got another way to

call for help in an emergency.

Installation and location

• For indoor use only in the UK.

• Position all parts, including

power adapters, away from

heat and sun (eg away from

radiators, window sills or other

electrical equipment which

can get hot).

General information

be compliant with European

Guidelines when installed and

operated with a minimum

distance of 20cm between the

unit and your body.

• There is a slight chance your

product could be damaged

by an electrical storm. We

recommend that you unplug

the power and phone line cord

during a storm.

• If you’ve got a pacemaker

please check with your doctor

before installation.

• Radio signals from this

product may cause

interference to hearing aids.

Battery safety information

• Only use batteries of same

size and type as advised in the

set-up section of this guide.

• Take care when disposing of

your product. The battery

could explode if placed in a

fire, a hot oven or is crushed

or cut.

• Don’t subject the product to

extremely low air pressure as

the battery may explode or

leak flammable liquid or gas.

Care and maintenance

• Treat all parts with care; no

shock or vibration, and don’t

pull or twist any cables.

• Regularly check your product

for damage to ensure small

parts aren’t exposed

• Dust with a soft dry cloth;

don’t use water or solvent.

• Regularly check that objects

don’t cover any parts or

any vents that could cause

overheating.

• When not in use, store in a dry

place and away from extreme

heat or cold.

Warnings

• If any parts of your product,

power adapters or any cables

appear damaged, discontinue

use immediately. Switch off

your electrical socket if it is

safe to do so and contact our

helpdesk. See terms in the

Guarantee section of this

guide.

• Don’t try to open your devices

or power adapters. There are

no serviceable parts and you

risk an electrical shock.

• This device has been

evaluated for and shown to

General information

Other information

The Advanced Digital Home

Phone contains code that is

covered by the GNU General

Public License (GPL). In

accordance with the GPL, BT

has made the relevant code

available for download at

bt.com/help/gplcode

EU – Radio Equipment Directive

Declaration of Conformity

Hereby, BT declares that

the radio equipment type

Advanced Digital Home Phone

(model number X65-F82) is

in compliance with Directive

2014/53/EU. The full text

of the EU declaration of

conformity is available at:

bt.com/help/digital-voice

UK – Radio Equipment Directive

Declaration of Conformity

Hereby, BT declares that

the radio equipment type

Advanced Digital Home Phone

(model number X65-F82)

is in compliance with Radio

Equipment Regulations

2017. The full text of the

UK declaration of

conformity is available at:

bt.com/help/digital-voice

Replacing the handset

batteries

After a time, you might find that

the handset batteries run out

of charge more quickly. This is

a standard sign of wear and the

batteries will need replacing.

1 Open the battery

compartment cover on the

back of the handset.

2 Remove the old batteries and

replace with two new AAA

Ni-MH 800mAh rechargeable

batteries.

3 Replace the battery

compartment cover.

General information

The Advanced Digital Home

Phone power efficiency

information is available at the

following internet address:

bt.com/help/digital-voice

Radio transmission information

Frequency range

(MHz)

Max

power

1881.792–1897.344 250mW

Disposing of your old

electrical and electronic

equipment

The Government has a legal

requirement to minimise

the unsorted waste disposal

of electrical and electronic

equipment and to maximise

its separate collection and

environmentally sound

management.

The symbol shown here and

on a product, means you

shouldn’t throw it in your normal

rubbish at the end of

its working life.

This product may contain

substances that could be

harmful to people or the

environment if it’s not recycled

correctly. Check with your

retailer to find out how to

recycle your old equipment,

or if you’ve bought something

from us that has the crossed out

wheelie bin symbol on it and it’s

similar to the kit you don’t need

any more, you can send us your

old kit and we’ll get rid of it in an

environmentally friendly way.

Here’s the address: WEEE Take

Back Scheme, BT Returns,

BT DF, Darlington Road,

Northallerton, DL6 7ZY.

Website address: bt.com/weee

We’re not responsible for the

costs of returning items. If you

don’t wish to return kit to us,

lots of electronics shops have

their own ‘take back’ schemes

where you can recycle very small

electrical and electronic goods.

If you’re a household user,

you can also take it to your

local recycling centre – go to

recyclenow.com to find the one

nearest to you. Please dispose of

this carefully and help to protect

our planet.

General information

Guarantee

Your Advanced Digital Home

Phone is guaranteed for 1 year

from when you bought it. This

means we’ll either repair it or

replace all or part of the product

if it’s not working properly. If you

bought the product more than

28 days ago, we might replace it

with a refurbished or

repaired one.

Guarantee conditions:

• This guarantee only covers

problems found in the 1-year

guarantee period.

• You’ll need your receipt or

other proof of purchase.

• Your product is returned to

BT or one of our partners as

instructed.

• This guarantee doesn’t cover

any problems caused by

accidents, misuse, fair wear

and tear, neglect, tampering

with the equipment, or any

attempt at adjustment or

repair other than through

approved agents.

• This guarantee doesn’t affect

your statutory rights.

We’re registered in England at 81 Newgate Street,

London, EC1A 7AJ, UK (company number 1800000).

Advanced DHP with Alexa built-in 2.0

Available in other formats including

braille, large print or audio CD.

If you would like a copy, please

call 0800 800 150