SSA.gov
Social Security Administration
Publication No. 05-10010
September 2021 (Recycle prior editions)
Request a Replacement Social Security Card Online
Produced and published at U.S. taxpayer expense
If your clients need a replacement Social
Security card, let them know that they may
be able to request a replacement card online
using their personal my Social Security
account. In most cases, you might not need
the physical card, simply knowing your Social
Security number is enough. When you do
need a replacement card, the most secure
and convenient way is to request one with
your personal my Social Security account.
To take advantage of this service option, your
client must:
• Have or create a my Social Security account.
• Be a U.S. citizen age 18 or older with a U.S.
mailing address (this includes APO, FPO,
and DPO addresses).
• Not be requesting a name change or any
other change to your card.
• Have a driver’s license or state-issued
identication card from one of the
many participating states or the District
of Columbia.
Now, you can serve your clients faster because
they no longer have to make time to visit one
of our local Social Security ofces to request a
new card. They can make this request online
from the convenience of their preferred location
or from a computer in your ofce.
With a my Social Security account, those
who reside in a participating area can easily
request a new card and have it sent to their
veried mailing address. They can visit
www.ssa.gov/ssnumber to nd out if their state
participates in our replacement card services,
and even subscribe to receive alerts when we
update the page.
Please encourage your clients to go online
when they need to request a replacement Social
Security card. We’re asking agencies and other
organizations to assist our mutual customers by
sending clients to www.ssa.gov/myaccount.
Our fact sheet, How To Create An Online
Account (Publication No. 05-10540), provides
step-by-step instructions to create an account.
If your clients are experiencing issues with
their request they can get help through their
my Social Security account or they can
call our toll-free number, 1-800-772-1213
(TTY 1-800-325-0778).
Contacting Social Security
The most convenient way to do business with
us from any location and on any device is to visit
www.ssa.gov to get information and use our
online services.
Or, call us toll-free at 1-800-772-1213 or at
1-800-325-0778 (TTY) if you’re deaf or hard
of hearing. We can answer your call from
7 a.m. to 7 p.m., weekdays. You can also use
our automated services via telephone, 24 hours
a day. We look forward to serving you.
Information for Advocates, Social Service Agencies, and Other Third Parties
Request a Replacement Social Security
Card Online
