Microsoft Word - Booking Conditions Australia ENGLISH.docx

BOOKING CONDITIONS

AUSTRALIA

Amendments – Celebrity Cruises or RCL Cruises Ltd will not honour any bookings made where

there is a pricing glitch on our website that was obvious or should have been obvious to you. This

change takes effect from December 2020.

Important Notice:

You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related

goods and services booked through Royal Caribbean Group) These Booking Conditions are applicable

only to guests whose Primary Country of Residence is Australia. If your Primary Country of Residence is

not Australia, then please visit https://www.celebritycruises.com/guest-terms to determine the Booking

Conditions that apply to you.

“Primary Country of Residence” means the country where you primarily reside at the time of booking

the cruise. This should be indicated by you, your agent, or other representative at the time of booking

the cruise or at online check-in.

These Booking Conditions are governed by the laws of New South Wales, Australia and any claims or

disputes must be resolved by alternative dispute resolution or under the laws and exclusive jurisdiction

of the Courts of Australia.

If you have any questions about which Booking Conditions apply to your booking (or any related goods

and services), please speak to your travel agent or local Celebrity Cruises representative.

These Booking Conditions together with our Guest Conduct Policy and any other current Policies or

Supplementary Terms form the basis of your contract with us and apply to your booking. In the event

of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. Where you

make a booking directly with us, the parties to the contract are you and either Royal Caribbean Cruises

Ltd or RCL Cruises Ltd trading as ‘Celebrity Cruises’ depending on which of those entities will be

operating the cruise ship (“Vessel”) on which you sail (the “Carrier”). You will be advised of the relevant

contracting party at the time of booking and/or on your confirmation invoice.

“Carrier” shall include: (i) the Vessel, or any substituted ship; its launches or crafts (ii) the Vessel's

operator, owner, manager and charterer; and (iii) with respect to the Land Tour portion of any

CruiseTour, the operator of that Land Tour (“LTO”).

In these Booking Conditions, ‘you’ and ‘your’ means all persons named on a booking and ‘we’, ‘us’,

‘ourselves’ and ‘Royal Caribbean’ means either Royal Caribbean Cruises Ltd or RCL Cruises Ltd trading

as ‘Celebrity Cruises’ as will be determined as being the Carrier under these Booking Conditions. RCL

Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal

Caribbean Cruises Ltd. If you book a Celebrity Cruises® cruise-only holiday, fly cruise holiday or build

your own package with us, you can have the peace of mind in knowing that we shall have responsibility

for the proper performance of all aspects of your holiday.

If you book a Celebrity Cruises® cruise only holiday in conjunction with other services (such as flights,

on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent

or tour operator (‘travel organiser’) with whom you book and not provided by us, your contract for your

entire holiday including the cruise and all other such services and arrangements will be with your travel

organiser and not with us. The travel organiser’s own Booking Conditions will apply to your contract.

Please ensure you obtain a copy of these from your travel organiser before or at the time of booking.

Please note we do not have any liability to you in these circumstances. However, in the event we are

found liable to you on any basis, our liability and/or obligations to you or your organiser will be no

greater or different to the liability and obligations we have under these Booking Conditions to

consumers who have a contract with us. In any such situation we will be fully entitled to rely on all

defences, exclusions and limitations contained in the Booking Conditions set out below.

We have additional measures and Supplementary Terms and Conditions in relation to COVID-19. These

detail our health screening and testing processes before you sail to ensure that you do not have

COVID-19. You must participate in and follow the processes we put in place, including health screening

and testing, to prevent the spread of COVID-19 onboard. We have enhanced sanitation onboard and

have made changes so that you can social distance onboard. This may mean that some facilities and

restaurants are not open at full capacity or may change from time to time. You will be required to

isolate onboard if you contract, or we suspect that you have contracted, COVID-19. You must have

travel insurance which covers your medical care, quarantine and repatriation in the event that you

contract COVID-19. We will provide a future cruise credit if you have symptoms of COVID-19 before

you sail. We may refund all or part of your cruise fare if you test positive for COVID-19 during the

sailing. Governments and public authorities continue to develop their policies and change their rules.

Our own processes and procedures change in line with those policies. This means we may need to make

changes to your sailing and/or what we require of you before and during your sailing with us. You must

comply with our Guest Health, Safety and Conduct Policy (also called ‘Guest Conduct Policy’) while

onboard. Please also take note of our Refusal to Transport Policy. We have published an update to our

taking in relation to COVID-19. Please be aware that we will collect and use personal information,

including health information, in connection with these measures, and may disclose it to health or port

authorities, if required

You must participate in and follow the processes we put in place, including health screening and

testing, to prevent the spread of COVID-19 onboard. We have enhanced sanitation onboard and have

made changes so that you can social distance onboard. This may mean that some facilities and

restaurants are not open at full capacity or may change from time to time. You will be required to

isolate onboard if you contract, or we suspect that you have contracted, COVID-19. You must have

travel insurance which covers your medical care, quarantine and repatriation in the event that you

contract COVID-19. We will provide a future cruise credit if you have symptoms of COVID-19 before

you sail. We may refund all or part of your cruise fare if you test positive for COVID-19 during the

sailing.

You will be advised of the relevant contracting party at the time of booking and/or in our confirmation

invoice. In these Booking Conditions, ‘you’ and ‘your’ means all persons named on a booking and ‘we’,

‘us’, ‘ourselves’ and ‘Celebrity Cruises’ means either Royal Caribbean Cruises Ltd or RCL Cruises Ltd

trading as ‘Celebrity Cruises’ as will be determined as being the Carrier under these Booking

Conditions. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent

of Royal Caribbean Cruises Ltd.

1. OVERVIEW

All bookings are subject to these Booking Conditions. In the event of any inconsistency, these Booking

Conditions shall prevail. You will be advised of the relevant Carrier at the time of booking and/or on

your confirmation invoice. In these booking conditions, ‘you’ and ‘your’ means all persons named on a

booking and ‘we’, ‘us’, ‘ourselves’ and ‘Celebrity Cruises®’ means either Royal Caribbean Cruises Ltd or

RCL Cruises Ltd trading as ‘Celebrity Cruises’ as will be determined as being the Carrier under these

Booking Conditions. Your local booking office is RCL Cruises Ltd Australia with address at Level 12, 157

Walker Street, North Sydney, NSW 2060.

Please read these conditions carefully. These terms and conditions are to be construed under the laws

of NSW and you agree to submit to the exclusive jurisdiction of the courts of that state in the event of

dispute between you and Celebrity Cruises.

2. How to book and tickets

How to make a booking

There are three simple ways to book your chosen cruise holiday:

• Contact your travel agent

• Telephone Celebrity Cruises on 1800 754 500

• Book online at www.celebritycruises.com/au

Your full name as it appears on your passport as well as your date of birth must be given at the time

of reservation. By making a booking with us through any of the three methods you agree that you have

read, understood and are bound by our Information, Terms and Conditions copies of which can be

obtained online at www.celebritycruises.com/au or hard copy sent to you upon request. If the event of

any inconsistency, these booking terms shall prevail.

Reservations made direct with Celebrity Cruises can be transferred to your preferred travel agent

within 60 days of booking creation. Transfers requests outside of this time will not be permitted.

Transfer requests can be requested once a reservation has been placed by calling 1800 754 500 to

obtain the authorisation form.

Confirming your booking

Providing your chosen holiday is available and we have received your booking form (where applicable)

and all appropriate payments, we will send our Confirmation Invoice to you (if booking direct) or your

travel agent (if booking through them). Note: it may not be possible to confirm your flight details at

this point. If so, these will be confirmed to you at a later date.

A binding contract between us only comes into existence when we send out our Confirmation Invoice. A

contract will exist at this point, even if we are unable to confirm your flight details at that time. This

invoice will show the balance due on your holiday that still has to be paid and also your flight details

(where applicable and/or available). However, despite anything stated in the balance of these terms

and conditions, where a pricing error has occurred, no binding contract will exist between us.

Please check all details are correct as soon as you receive your Confirmation Invoice, cruise documents,

flight tickets and any other documents from your travel agent or us. If any details appear to be

incorrect, you must inform your travel agent or our Reservations department if booking direct within 7

days of us sending the document to your travel agent or you for all documents other than flight tickets

and e-tickets and within 5 days for flight tickets and e-tickets. Once your airline tickets have been

issued, all ticket coupons must be used in sequence as originally booked. Any flight sector not utilised

will invalidate the ticket and the rest of the itinerary will automatically be cancelled.

Cruise tickets

Your electronic cruise documents are emailed directly to you or to your travel agent as early as 50 days

prior to your sailing. We no longer issue paper tickets. Your reservation must be finalised and paid in

full in order to receive your documentation.

3. Paying for your cruise

Deposits

We will require a deposit to secure your booking within 7 days of making your booking (or full payment

if booking within 70 days of departure). On some cruises the deposit may be required on the day of

booking or within 1–7 days of making the booking. After this time if your deposit has not been paid

then your booking will be automatically cancelled.

Deposit amounts vary by cruise duration as follows:

Deposit per person

• 1 – 9 nights AU$200

• 10+ nights & Cruisetours AU$400

Celebrity Cruises offers promotional pricing that will incur a non-refundable deposit. Please refer to the

terms and conditions of the relevant promotion for further details at the time of booking.

An additional non-refundable deposit of AU$50 per person must be paid on top of your cruise deposit

to secure your flights and airfare for international departures. Some airfares may require full payment

at time of booking, which may be non-refundable. If airfare payment is due prior to the cruise payment

schedule, you will be advised at the time of booking. Airline taxes are subject to change until airfares

are paid in full.

When using your credit or debit card to pay us directly for your cruise, please be aware that American

Express credit card payments may attract a foreign processing fee. We advise you to check the terms

and conditions of such foreign transactions with your card issuer in advance of making a payment to

us.

Any promotional Air Offers will incur an additional deposit which may vary per itinerary. For example:

‘Fly Free Promotions’ deposits will be non-refundable and due at time of cruise deposit. This additional

deposit could be up to AU$2,000 per person. Please contact our office or your travel agent to obtain

details of the deposit due at the time of booking. An air processing fee may be applicable to

reservations cancelled outside of cruise penalties. This will be advised to you at the time of booking.

Final payment

We must receive the balance of the cruise and/or flight costs (after deducting the deposit you have

paid) not less than 70 days before departure (90 days for Holiday sailings – Christmas, New Year and

Easter departures) unless you book 70 days or less before departure (90 days for Holiday sailings), in

which case you must pay the total cruise and/or flight cost at the time of booking. If we have not

received all monies due to us in full and on time, you will be deemed to wish to cancel your cruise and

cancellation charges as set out below (see clause 30, Cancellations and Refunds) will apply.

All money paid by you to a travel agent (whom we have authorised to sell our cruises) for your cruise

with us will be held by the travel agent on our behalf until the money is paid to us. If you are unable to

complete the online check-in process, this may be due to an outstanding balance on your booking. If

you have booked via a travel agent, please speak to your travel agent so that the funds can be

transferred to us to complete your online check-in.

4. What’s included and not included

What’s included?

All prices shown on our website and quoted in our brochure are per person in Australian Dollars and

are based on two people sharing the specified stateroom grade. Cruise prices include the

following where applicable: full onboard accommodation, onboard main meals, entertainment* onboard

ship, gym, some fitness classes*; service charges to stateroom attendants; port charges and taxes.

*A charge may be made for certain entertainment/leisure facilities or activities. Please see your travel

agent or visit www.celebritycruises.com/au for information.

What’s not included?

Unless otherwise agreed, the price does not include flights; departure taxes or airport improvement tax;

transfers to/from the ship; shore excursions and personal expenses (for example, onboard drinks,

laundry charges, health and beauty treatments, telephone calls, etc.); specialty dining venues onboard

apply a cover charge of between US$20 and US$199 depending on the venue; hotel meals onshore

(unless otherwise stated); transfers by any method if not travelling on the standard departure date(s);

travel insurance; and anything else which is not specifically mentioned as being included in the price.

Service charges to non-dining and bar wait staff or onshore will be at your discretion.

Arrival and departure times

The arrival and departure times are correct at time of going to print but please note these are subject

to change. Changes to the last confirmed itinerary for your cruise may become necessary, even after

you have departed. See clause 35 (Changes to cruise) and clause 40 (Circumstances outside our

control) for more details.

Fuel supplements

Currently, we have no fuel supplement charge. However, we reserve the right to reinstitute a fuel

supplement charge in the future.

5. Pricing and ‘Guarantee’ bookings

Pricing

The prices quoted in our brochures show the lowest price (‘Prices from’) available on a specified sailing

date at the time of printing. The price will vary by ship, itinerary, sailing date and stateroom grade.

Where there is more than one departure date shown for the same cruise itinerary then the prices

provided in our brochures are the minimum prices available for the lowest priced of the multiple

departure dates. For current pricing please contact your travel agent or visit our website.

From time to time we may offer discounts on cruise fares. These discounts are based on the full fare

(brochure price) in the specified category.

Downgrading

If your chosen stateroom category is not available at the time of reservation, guests may choose to add

a waitlisted category to the reservation at the time of booking. If this stateroom category becomes

available prior to the sailing date the guest will have the option to downgrade without penalty.

Reservations without waitlists that are downgraded within the cancellation penalty period will be

treated as a cancellation and rebook, incurring the applicable cancellation penalties. Downgrades are

subject to current prevailing rates and guests should refer to any relevant terms and conditions of

promotional offers with our reservation staff prior to downgrading as these may change.

Minimum Occupancy

Staterooms categories that can accommodate between three and six guests will attract a minimum

occupancy level and are allocated as a priority to reservations meeting the maximum occupancy level.

We reserve the right to move guests falling below the maximum stateroom occupancy to any other

stateroom of equal grade or higher.

‘Guarantee’ (GTY) bookings

From time to time, we may offer you the option of making what we call a ‘Guarantee’ (GTY) booking.

This means you may book a stateroom of a guaranteed category type (Inside, Oceanview, Balcony,

Concierge/Aqua Class or Suite) on your chosen ship and cruise. However, the exact grade, number and

location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until

checking in at the Port. Once your GTY stateroom has been allocated to you, we are unable to accept

any changes requested by you. Guests booked in GTY cabins may not be berthed with other travelling

parties due to availability. Staterooms allocated may be subject to obstructed views. The benefits to

you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion)

upgrade your stateroom to one of a superior category to that originally booked at no extra charge to

you. In any event, you are ‘guaranteed’ the minimum category of stateroom we agree to offer at the

time of booking. At times, we may offer promotional GTY offers. These offers may not be combinable

with any other promotion and may require a non-refundable deposit. Please check the offer concerned

with your travel agent or our Reservations Centre for details.

Such promotional GTY categories are defined as follows:

• W – Suite / Deluxe

• XA- Aqua Class Stateroom

• XC- Concierge Class Stateroom

• X – Balcony Stateroom

• Y – Oceanview Stateroom

• Z – Inside Stateroom

Guests who require an accessible stateroom and wish to take advantage of a promotional GTY offer

may do so (subject to availability) by contacting our reservation centre to select the preferred ship,

sailing date and promotional GTY category. The closest available accessible stateroom within that class

category will be assigned.

Please note: If you book 2 or more cruises to be taken consecutively (back to back) and either one or

all cruises are booked under a GTY basis, you may be allocated different staterooms on each cruise,

therefore necessitating the need to move between staterooms on the changeover day between your

consecutive cruises.

Onboard Credits

From time to time we may offer Onboard Credit promotions. An Onboard Credit is a monetary amount

in US Dollars which is applied to your onboard account for onboard purchases. Some Onboard Credits

may not be combinable with other offers, please check the offer with your travel agent or our

Reservations Centre. Any unused portion of the Onboard Credit will expire at midnight on the last

night of your cruise and is not redeemable for cash at any time. Onboard Credit is not transferable

between any cruises, including consecutive cruises.

6. Consecutive cruises

Consecutive cruises are two or more cruises taken immediately after one another (back-to-back) on the

same ship. Please note that there may be duplication of onboard programmes, menus and

entertainment. Please also note that due to the preparation of the ship between sailings, some

shipboard facilities may not be available on changeover day. On the changeover day, it may be

necessary for you to disembark the ship in order to comply with customs and immigration and to re-

consecutive cruises.

Consecutive cruises are treated as independent cruises for the purposes of payment of deposits,

balance due dates and cancellation charges. Onboard Credit offers are not transferable between any

cruises, including consecutive cruises.

Jones Act – USA Consecutive Cruises

Please note that due to restrictions under the U.S. Passenger Vessels Services Act (Jones Act), we

cannot accept reservations for consecutive itineraries that begin in one U.S. port and conclude in a

different U.S. port. In the event such an itinerary is booked, Celebrity Cruises reserves the right to

cancel one of the cruises at the guest’s expense and/or the guest shall be responsible for any and all

Jones Act fines that result due to such booking.

Local cabotage laws are subject to change at any time without warning. Downlines are not confirmed

until written confirmation is received from Celebrity Cruises Miami. Any downline authorisations are

taken at the guests own risk due to itineraries and cabotage laws that can be changed at any time.

Please see the definitions clause below.

Definitions:

‘Downlining’ – request from guest to embark or disembark at a port of call other than the scheduled

embarkation/disembarkation port.

‘Closed Loop’ – is a process that US Customs & Border Protection (CBP) place on an itinerary where all

US Citizens are waived through without having to be checked electronically. Downliners would impact

the processing of the entire sailing upon return and US CBP would view this as a ‘modified’ closed loop

itinerary. This would subject all guests to a full inspection and delay the departure process for

everyone. Therefore, downlining is not permitted. A downline fee of A$65pp applies to all approved

downline requests. This charge will be added to your booking and must be paid prior to the full sailing

scheduled departure date.

7. Dining and special requests

Dining onboard

You have a choice of two options for dinner in the Main Dining Room:

• Fixed sitting – dine at the same reserved table each night on either early or late sitting

(approximately 6:00pm and 8:30pm respectively).

• Celebrity Select Dining℠ (open seating) – giving guests flexibility with their evening dining.

You can decide when you would like to dine between the hours of 6:00pm and 8:30pm each

evening; much like a regular restaurant.

Please request your preferred seating and table size at the time of booking and your table number will

be confirmed in your stateroom at the start of your cruise. Dining times may vary slightly on port days

due to shore excursion departures.

Celebrity Select Dining℠ is subject to availability. We cannot accept any bookings which are

conditional on your preferred seating time being or becoming available before departure. If you cancel

because your preferred seating time is not available (whether or not this was confirmed at the time of

booking), our normal cancellation charges will apply. Seating time requests cannot be guaranteed.

On board Celebrity Xpedition you have several dining options, including the main dining room at

Darwin’s restaurant, selections served on deck through the day at the Beagle Grill, or complimentary

room service at selected times (not 24 hours). There is a daily Breakfast Buffet and Luncheon Buffet.

Dinner commences at 6:15pm with General Seating. Snacks are available from the Beagle Grill

(12:00pm – 6:00pm), Room Service and Afternoon Tea (4:00pm – 5:00pm).

Room service

Room service is complimentary, except when ordered between 11pm – 6am when a service fee of

US$4.95 will be charged. For Suite guests, room service is complimentary 24hrs a day. Room service is

available on all ships, except Celebrity Xpedition, Flora, Xperience and Xploration.

Special dietary requirements

Guests must notify us of any dietary requirements at time of booking. If you have any special dietary

needs, Celebrity Cruises will use best endeavours to accommodate the following special dietary needs

onboard: food allergies, gluten free, vegetarian, diabetic, low-fat, low-sodium and low-cholesterol. Other

special diets such as Kosher and lactose-free meals may be available upon advanced request. Please

contact your travel agent or our Reservation Centre for details

Note: Kosher meals are pre-packed and are only available for dinner in the main restaurant. Celebrity

Cruises does not provide baby food.

To accommodate special services or requirements such as dietary requirements, medical requirements,

pier embarkation assistance, wheelchair use etc., Celebrity Cruises requires the information in writing 45

days prior to the sail date. However, Kosher meal requests must be supplied in writing 100 days prior to

sail date for sailings in Australia/New Zealand and Asia; 90 days prior to the sail date for sailings in

Europe and South America and 45 days prior for sailings in North America. Any dietary requirements

caused by medical conditions must be provided to us at the time of booking. Please note that whilst we

are able to take requests for specific dietary requirements and take note of food intolerances, this is

confined to the Main Dining Room on each ship. We are unable to guarantee or accept responsibility

that the food served in any other food establishment on board our ships will be able to cater for

specific dietary requirements and food intolerances.

Other special requests

If you have a special request such as for a baby cot (crib) or refrigerator, please give details in writing

to your travel agent at the time of booking. Special requests cannot be guaranteed. Whilst we and our

suppliers will endeavour to meet reasonable special requests, we regret we cannot guarantee that

we/the supplier will be able to do so.

Not meeting any special request for any reason will not be a breach of contract on our part. If a

special request can only be met at an additional cost, that cost will either be invoiced to you prior to

departure or will be payable locally by you. Unless specifically agreed by us in writing at the time of

booking, we cannot accept any booking which is conditional on a special request being satisfied. Such

bookings will be treated as ‘normal’ bookings subject to the above comments on special requests.

8. Travelling in a group

A minimum of 8 staterooms required is to constitute a “group” booking. Subject to that requirement,

discounts and free places may be available when travelling in a group of 16 or more passengers. Please

consult your travel agent for more information. Group bookings can only be created and managed via

a travel agent and attract a separate set of terms and conditions to those which apply to individual

bookings.

Common interest groups

From time to time we may invite various affinity groups of people onto our ships. Affinity groups are

people with shared interests who choose to travel together. This may include on dates when you are

sailing with us. Although we envisage that this will not affect the overall normal day-to-day operation

of the ship, there may be occasions when certain facilities are unavailable to you whilst these groups

are onboard. Please contact your travel agent or our Reservation Centre for details.

9. Alcoholic beverages policy

The minimum age to consume alcohol on Celebrity Cruise ships on sailings originating in:

• Europe, Asia, Australia and South America is eighteen (18), and

• North America is twenty-one (21).

The originating turnaround port dictates the policy (such as in a crossing from Europe to the US it

would be 18 or from the US to Europe or Asia it would be 21.) The minimum age to consume alcohol at

our private destinations of CocoCay and Labadee remains twenty-one (21) without regard to where the

sailing originated. The Company reserves the right, on rare occasions, to raise the minimum age of

alcohol consumption on any sailing when local laws require or permit such a modification.

Guests can now take on board the ship, two bottles of wine per stateroom on the first day of

embarkation only. Guest’s sailing on a Back to Back cruise may bring 4 bottles, 2 will be stored by the

ship and delivered to their stateroom the first day of the second leg of their sailing.

Only staterooms with at least one (1) guest meeting the minimum age to consume alcohol are eligible

to bring bottles of wine or champagne onboard. If the wine is consumed in a public area, we charge a

corkage fee of US$25 per bottle.

Guests sailing on the Celebrity Xpedition are not permitted to bring ANY alcoholic beverages,

including wine, onboard. The government of Ecuador does not allow it. Any alcohol will be confiscated

before leaving Quito, Ecuador.

Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the

ship and delivered to guest staterooms on the last day of the sailing. Alcohol will not be delivered to

any guest that does not meet the minimum age requirement. Security may inspect containers (water

bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers they reasonably believe

to be holding alcohol.

Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest

violates any alcohol policy.

Guests who violate any Celebrity Cruises alcohol policies (e.g. over consume, provide alcohol to people

under the minimum age requirement, demonstrate irresponsible behaviour, or attempt to conceal

alcoholic items at security and or luggage check points or any other time), may be disembarked or not

allowed to board, at their own expense, in accordance with our Guest Conduct Polices. Guests under the

minimum age requirement will not have alcohol returned to them. Celebrity Cruises is committed to the

responsible service of alcohol and reserves the right to revoke or otherwise restrict the service of

alcohol to any guest, regardless of age.

If during a cruise a guest reaches a birthday that will change their adherence to our alcohol policy,

they may visit the Guest Services Desk on that day and on showing their passport as proof of age.

Their records will be updated to allow them to purchase and consume alcohol, as long as the other

requirements of our alcohol policy are met.

Note: due to Spanish regulations, we are not permitted to sell alcohol or cigarettes on board in the

duty free shops on selected sailings which depart from Spain. Restrictions apply and this policy is

subject to change without notice. Please contact your travel agent or our Reservation Centre for

details

10. Health requirements

Please contact your doctor for advice and the most up-to-date health requirements for all destinations

featured in our brochure at least eight weeks prior to travel. Further information may be obtained from

the World Health Organisation at www.who.int

To obtain the most enjoyment out of your holiday, we recommend that guests who wish to book the

Galapagos holiday on Celebrity Xpedition have a good level of personal fitness. This can be a

relatively active holiday and our guided tours on the islands generally involve walking for several hours

a day. Our tours may also involve steep climbs in hot weather as well as having to negotiate wet

landings.

Pregnancy

Celebrity Cruises welcomes pregnant guests but (due to limited medical facilities on board) will NOT

accept guests who will be more than 23 weeks pregnant at the beginning of, or at any time during their

cruise. Guests will be required to fill out a Public Health Questionnaire prior to arrival or at the pier

attesting that they are not more than 23 weeks pregnant. All pregnant guests are required to bring a

doctor’s fit to travel letter with them to the pier, stating the number of weeks pregnant at date of

sailing and that they are not a high-risk pregnancy. A copy with your booking number included, should

be sent to Special Services at special[email protected], in advance of sailing. Please check our

website for full details.

11. Minimum age to travel

1) To sail

Infants sailing on a cruise must be at least six (6) months old as of the first day of the cruise, or twelve

(12) months old as of the first day of the cruise for Transatlantic, Trans-Pacific, Hawaii, selected South

American cruises and other selected cruises/cruisetours. For cruises with 3 or more consecutive ‘sea days’

(where the ship is not in port, including days spent ‘scenic cruising’) infants must be at least 12 months

of age on the first day of the cruise. In consideration of the limitations of the shipboard medical

facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to

this policy.

Stateroom occupation rules

For cruises that commence from a departure port in Europe, Asia, South America, New Zealand or

Australia, the minimum age requirement to sail is eighteen (18).

For all other cruise departure countries, the minimum age requirement to sail is twenty-one (21).

Guests who do not meet the age requirement will not be assigned to a stateroom unless accompanied

in the same stateroom by an adult meeting the age requirement. This age limit will be waived for

children sailing with their parents or guardians in connecting staterooms. A guest's age is established as

their age upon the first day of sailing.

Connecting staterooms are counted as different staterooms for this policy, except for minors sailing

with their parents or legal guardians in adjacent staterooms. Adjacent staterooms are staterooms that

are physically directly next door or directly across the hall – the doors to the staterooms have to be in

the same hallway as one another.

The only exception to this policy is for married couples (16 years and above on cruises commencing

from non-North American ports) who are allowed to sail together in a stateroom without anyone over

the age of 18/21 being required. Documentary proof of marriage will be required in advance.

Note: Bookings MUST be made by calling into a Celebrity Cruises booking office in order to qualify.

The Celebrity Cruises website, Cruisingpower, and external booking tools will not allow guests under 21

to book a stateroom.

Adults who are not the parent or legal guardian of any minor aged 17 or under travelling with them are

required to present the minor’s valid passport and applicable visa (or for domestic Australian sailings a

certified copy of minor’s birth certificate) and 1 original legally affirmed or notarised letter signed by at

least one of the minor’s parents/legal guardians along with 1 copy of the legally affirmed or notarised

letter. The letter must authorise the travelling adult to take the minor on the specified cruise and must

authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any

medical treatment that must be administered to the minor which in the opinion of the treating doctor

needs to be carried out without delay.

A letter can be legally affirmed or notarised by a practicing solicitor, notary or commissioner for oaths

who may charge a fee for this service. If such evidence is not produced, the minor(s) concerned will not

be permitted to board the ship or undertake the cruise.

We will not be responsible for any costs, expenses or losses suffered as a result either by the minor

affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling

with the minor who decide not to continue with the holiday as a result of the failure to produce a letter

of authorisation as set out above.

We will not pay any compensation or give any refund to any minor who we have not permitted to

board the ship, any person paying for the minor’s holiday (if not the minor him/herself), or any persons

travelling with the minor who decide not to continue with the cruise themselves as a result of the failure

to produce a letter of authorisation.

Please note that parent(s)/legal guardian travelling with a minor who has a different surname to the

parent(s)/legal guardian, will be required to produce official proof such as a full birth

certificate/divorce papers etc. to prove that they are the parent(s)/ legal guardian of the minor(s)

concerned.

Individual staterooms can be booked by married couples one of whose minimum age is eighteen (18)

(proof of marriage is required at time of booking).

On board there are certain facilities where entry is restricted by age. Persons using the Day Spa must

be over the age of 18 and over 16 to use the Fitness Centre. Full details of onboard facilities with age

and height restrictions are contained within the Daily Programme, which is available from the Guest

Relations Desk.

12. Activities for children and infants

Activities for children

There are children’s facilities and entertainment on board all Celebrity Cruises ships with the exception

of Celebrity Xpedition, Flora, Xperience and Xplorer. Some activities may attract a height, weight or

age restriction. Programme hours may vary by ship/itinerary. The programme is available for 3–17 year

olds who are fully toilet trained. The programme is divided into five age groups:

• Ship Mates℠– 3 to 5 years

• Cadets℠ – 6 to 9 years

• Captains – 10 to 12 years

• Junior Teens & Senior Teens – 13 to 15 & 16 to 17 years

We respectfully ask parents not to allow their children to play uncontrolled on deck, in lounges or on

the dance floors, especially during the evening. Children are not permitted in the Casino at any time.

Swimming activities are not supervised and no minor or infant is allowed to enter the pool wearing

nappies (diapers) including swimming nappies. Children or infants can only swim if they are toilet

trained and under their parent/guardian’s supervision.

Activities for infants

We also have a programme called ‘Toddler Time’, available on all ships, except Celebrity Xpedition,

Flora, Xperience & Xplorer, for children under 3 years of age. A toy lending programme and bedtime

story sessions may also be offered onboard, which also require full parental supervision. All sessions

vary between ships and sailing dates and are unsupervised by ship staff.

Babysitting

Private, in-stateroom babysitting is open to children ages 12 months and older for a fee of $19 per hour

for up to 3 children from the same family. All children participating in children’s programmes must be

toilet trained. A small charge may be made for some children’s activities (currently US$6 per hour per

child) for lunchtime (12:00pm – 2:00pm) and evening ‘slumber parties’ (10:00pm – 1:00am) sessions.

Prices are subject to change without notice.

Please note that facilities and activities are limited for babies under the age of three. Please consult

your travel agent or Celebrity Cruises at time of booking for further information.

13. Guests with special needs

You must ensure that you are medically and physically fit for travel, and that such travelling will not

endanger yourself or anyone else. At the time of booking (or as soon as possible if the condition arises

after booking) you must tell us or your travel agent in writing about any medical or physical condition

which will or may require medical treatment or attention during your holiday or which may or will affect

your holiday in any way (including your use of any services or facilities). Please provide as much

information as possible to special_needs@celebrity.com

Most of our ships have selected staterooms designated for guests with physical disabilities. Please

contact our Reservations Department for further information. Guests who use wheelchairs must provide

their own collapsible wheelchair and may find certain areas of the ship inaccessible. If you would like to

bring a motorised wheelchair or scooter on board you must contact our Reservations department at

time of booking to provide the dimensions as size limitations may apply and we may not be able to

accommodate this request. Certain conditions (for example, use of tenders or some shore excursions)

may prevent guests with wheelchairs from going ashore at certain ports of call.

Guests affected by a disability or medical condition must be self-sufficient or travel with someone who

can provide all necessary assistance. We regret we must reserve the right to refuse to allow anyone to

travel who, in our reasonable opinion, is physically or mentally unfit to travel or will or may require care

beyond that which any travelling companion or we ourselves can reasonably provide.

14. Visas and passports

For all international sailings a valid passport and appropriate visa will be required. You are responsible

to ensure that you have all necessary visas and that your passport is up to date and will remain valid

for at least 6 months from the date of the termination of your cruise. Please check the applicable

passport and visa requirements (including multi-entry visa requirements and for additional visa photos)

with the embassies of the countries you will be visiting during your cruise, or check the up-to-date

position with your travel agent in good time before departure.

Guests who do not possess the proper documentation may be prevented from boarding their flight or

ship or from entering a country and may be subject to fines. No refunds will be given to individuals who

fail to bring proper documentation. We do not accept any liability if you are refused entry onto any

flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having

an acceptable passport or any required visa(s).

Certain Port Authorities may from time to time ask to see photo identification when you depart the

ship during the cruise. We strongly suggest that you take a photocopy of your passport (in addition to

your passport itself) with you on holiday and carry the photocopy with you each time you depart the

ship in order to minimise any inconvenience this may cause.

15. Identification required

It is the sole responsibility of the guest to identify all travel documents such as passport and visa

requirements for boarding the ship and entry into the countries visited on your cruise.

For domestic Australian voyages calling in only Australian ports: Australian citizens require either a

valid passport or government issued pictured and laminated ID card (driver’s licence/proof of age ID

card/military ID card/government (federal, territory, city etc.) employee ID card/proof of age card) to

be used as identification. For all other nationalities, a passport (plus visa if needed in Australia) is

required. Children aged 17 years and under will require a passport or Birth Certificate to travel or

government issued photo ID.

Children under 16 years of age, who do not have a passport or photo ID, must have a copy of their

birth certificate or their parents Medicare Card. If the child has a different surname to the parent or

guardian then they can use a Medicare Card as identification as long as a parent’s name travelling

with the child is included on the same card.

For all other sailings to ports/destinations outside of Australia: see clause 14 (Visas and passports).

16. Checking in

For your convenience we offer a check in facility on our website up to 4 days before your sailing. By

checking in online for your cruise, you will significantly speed up your check-in process and will be able

to board the ship sooner and avoid delays and queues at the cruise terminal.

To check in online, visit www.celebritycruises.com.au, click on ‘Already booked’, then click ‘Online Check-

in’. If you have checked in online, bring your signed SetSail Pass and identification documents with you

to the cruise terminal. Proceed to the SetSail area where one of our guest assistance agents will verify

your identification documents and issue your SeaPass℠ card to board the ship.

If you have not checked in online, bring your cruise documents and your identification documents to the

cruise terminal where one of our guest assistance agents will process your cruise documents, verify

identification documents, check you in for your cruise, issue your SeaPass℠ card and direct you to the

ship.

Your stateroom steward will deliver your luggage as soon as possible after boarding. We recommend

that items such as medicines are packed in your hand luggage.

Please note: all guests must be checked-in and onboard the ship no later than 90 minutes prior to the

published sailing time or they will not be permitted to sail. If you are not on board at least 90 minutes

before the ship’s scheduled sailing time, we are entitled to assume that you do not intend to travel.

Your booking will then be cancelled, 100% cancellation charges will be payable and no refund will be

made. Please note, for security reasons, you will not be permitted to bring any visitors on board the ship

in any port.

17. Onboard purchases

Onboard currency

The currency used on board all Celebrity Cruises ships is US Dollars.

Your onboard account

All Celebrity Cruises ships operate on a ‘cashless’ system. When you check in you will receive a

SeaPass℠ account card and all purchases made onboard the ship are made using this card. At the end

of the cruise you will receive a statement summarising the charges on your account. To settle your

account we require you to register your credit card at check in. As all onboard accounts are payable in

US Dollars, your credit card provider or financial institution may levy a foreign exchange transaction

fee. Please note that when paying by credit card we obtain daily authorisations from your bank or

financial institution, in some cases these may be held for up to 10 days for credit cards and 30 days for

debit cards, after your cruise ends and will show as a pending/pre-authorisation transaction. For this

reason we do not recommend the use of Debit Cards. Our ships do not accept Australian bank issued

foreign currency cards if these do not contain your name either printed or embossed on the front of the

card.

Celebrity Cruises SeaPass℠ accounts may be settled in cash. We cannot accept personal cheques and

any currency other than US Dollars. A cash machine is available on all Celebrity Cruises ships which

dispenses US Dollars (USD $5 fee per transaction will be levied for this service), and Euros (€6 fee per

transaction) for European sailings.

18. What to wear/pack and the weather

What to wear

Shorts, t-shirts, slacks, trousers, casual skirts, blouses and sundresses are all perfect during the day. For

lounging by the pool, pack bathing suits and casual shoes (e.g. flip-flops, sandals, trainers). You’ll also

need some casual shorts and t-shirts or a cover-up for getting to and from the pool areas. If you’re

planning to visit our onboard fitness centre then bring shorts, t-shirts and socks plus a pair of tennis or

running shoes/trainers.

In the evening, there are three distinct types of dress onboard: casual, smart casual and formal.

Suggested guidelines for these nights are:

• Casual – Sport shirts and slacks for men, sundresses or pants for women.

• Smart Casual – Jackets and ties for men, dresses or pantsuits for women.

• Evening Chic – Sophisticated, glamorous cocktail/evening wear.

We also offer buffet-style casual dining on our ships. Bare feet and bathing suits are not allowed at

any time during dinner.

What not to pack

For the safety of our guests, the following items are not allowed on board our ships: irons,

coffeemakers, candles, illegal drugs, flammable liquids, explosives (such as fireworks), weapons

(including knives, regardless of length), powerboards/extension cords and electrical transformers. If

connecting by air, please refer to your airline for carrier restrictions.

The weather

Our cruises encompass a variety of continents and destinations and therefore the weather in each

region will vary. Some of the destinations visited are tropical and may experience heavy rainfall or

strong winds (sometimes hurricane force) at certain times of the year. Celebrity Cruises cannot accept

liability for adverse weather conditions during your cruise holiday.

19. Smoking policy

A guest must be at least 18 years of age to purchase, possess or use tobacco onboard. Smoking is not

permitted inside any stateroom or on any stateroom balcony or our ships’ casinos. Smoking is allowed in

the observation lounges on each ship and in various exterior locations, including parts of the pool and

promenade decks, designated at the discretion of the Hotel Director. All ships sailing the Galapagos

Islands operate under a strict policy allowing smoking only in designated areas on the ship’s outer

decks. Solstice Class Lawn Club and the Sunset Bar at the Lawn Club do not allow smoking. Violations

to the Smoking policy may result in a US$250 cleaning fee being charged to the guest’s on board

account and may also be addressed through the line’s Guest Conduct Policy.

Our ships are designated as non-smoking; however, we recognize that some of our guests smoke.

Therefore, cigarette, cigar and pipe smoking is permitted in designated outdoor areas of the ship.

Smoking is not permitted in any dining venue, casino, theatre, lounge, hallway, elevator or corridor. This

policy includes smoking-like products such as electronic cigarettes. Additionally, there is a non-smoking

policy on all components of the land tour portion of all Celebrity Cruises CruiseTour products. We

appreciate your understanding and adherence. The outdoor smoking areas will be listed in the

Celebrity Today (available onboard).

Please note that the above policy is subject to revision in order to comply with current applicable health

legislation, where countries have local smoking regulations. This may mean that Smoking is prohibited

except in designated outdoor areas or when arriving departing certain ports.

20. Casino

There is a fully equipped Casino on board all Celebrity Cruises ships except on Celebrity Xpedition,

with games such as blackjack or roulette, as well as slot machines. Please note that the Casino is closed

whenever the ship is in port. Guests under the age of 18 are not permitted in the Casino at any time.

Guests are advised that the use of any video recording or camera equipment is strictly prohibited in

the Casino. Guests who request a cash transaction from casino cashiers (including cash advances and

the purchase of casino chips and tokens) will be charged a transaction fee which will be charged to

your SeaPass℠ account along with the amount of the cash transaction.

21. Medical services onboard

There is a medical centre staffed by qualified doctors and/or nurses onboard all Celebrity Cruises ships

with the exception of Celebrity Xpedition, Flora, Xperience and Xploration. On Celebrity Xpedition,

Xperience & Flora there is usually one licensed (under Ecuadorian law) physician in attendance on

board. Celebrity Xperience and Xploration does not sail with any medical staff.

The medical services available and medications kept on board are limited, and guests must bring an

adequate supply of any specific medications they require. Our medical facilities are not intended or

designed to serve as a clinic for guests.

Please note that there is a charge for all medical services provided by the onboard medical centre

(including medication, consultations and treatments) and charges are not covered by private health

insurance policies or by Australian Medicare and the New Zealand Accident Compensation

Corporation (including cruises sailing to only Australian and New Zealand ports). We strongly

recommend that you take out travel insurance that will cover any such charges. Please check with your

insurer that such charges are covered by the insurance that you purchase.

Charges are based upon U.S. Government Medicare Physician Fee schedules which are available upon

request from the Guest Relations desk.

Celebrity Cruises is not responsible for the diagnosis, treatment or services provided by shipboard

medical personnel.

22. Service Charge

Onboard service charges for stateroom attendants and dining room staff are included in your voyage

fare.

Please note: An 18% service charge will be automatically added to beverages, mini bar items, spa and

salon purchases. Celebrity Cruises reserves the right to adjust the recommended daily service charge

amounts.

23. Security

Celebrity Cruises’ highest priority is to ensure the safety and security of all guests. In order to maintain

an effective and meaningful security environment and to comply with international and national

security laws, regulations and guidelines, Celebrity Cruises has established strict security procedures in

the seaport terminals we utilise and onboard all our vessels. These measures include screening all

guests and their personal property prior to boarding. We appreciate your cooperation in this

endeavour.

24. Miscellaneous

Guest Relations

The Onboard Guest Relations Desk is available 24 hours a day. The Desk operates as your source of

general information, postmaster, as well as providing general information on customs and immigration.

Staterooms and suites

General information – including room sizes – can be obtained from your travel agent or on our website.

Additional beds in staterooms

Each ship has a limited number of three and four berth (bed) staterooms. These staterooms are

popular with families or adults travelling in groups. Three and four berth staterooms will be made up of

a combination of lower berths, upper berths, sofa beds or rollaway beds. On some ships, we can

accommodate more than four guests in some stateroom types. Fully occupied staterooms may not be

able to accommodate a baby cot. Children under the age of 6 years are not permitted to occupy upper

berths within any stateroom. Due to the height of upper berths, they are not suitable for the elderly

and we strongly recommend that alternative staterooms are booked. Upper berths are subject to

minimum and maximum weight restrictions

Voltage/adapters

The onboard voltage is 110/220 AC. Please ensure that you take any necessary U.S. and European

adapters. Hair dryers are provided on all ships. Please contact your airline directly to ascertain the up-

to-date position for the carriage of electrical and other dangerous items. This may vary by airline.

Internet

Internet services are available on all ships for a fee (please refer to our website for the latest fees).

Celebrity Edge Class, Solstice Class and Millennium Class ships are fully wireless, while Celebrity

Xpedition has wireless hotspots.

Laundry

Laundry and dry cleaning services are available with the exception of Celebrity Xpedition. Prices will

vary by garment type. On Celebrity Xpedition, Flora, Xploration and Xperience, laundry facilities are

available but dry cleaning facilities are not available for environmental reasons. Celebrity Cruises does

not provide irons and they are prohibited in staterooms as they constitute a fire hazard. There are no

self-laundry facilities onboard.

Contacting the ship

Your friends and family can contact any Celebrity Cruises cruise ship from Australia by dialling 0011 1

1-321-953-9002 or visit www.shipdial.com. The cost is approximately US$7.95 per minute and you must

have a credit card number ready to enter to complete the call. Additional long distance/mobile phone

charge to connect to the USA will also apply. Details about contacting our Galapagos ships will be

provided in the Guest Ticket Booklet.

Calling home from the ship

You can make ship-to-shore phone calls from your stateroom 24 hours a day. The cost is approximately

US$7.95 per minute and will be automatically charged to your SeaPass℠ account.

Cellular at Sea

We are pleased to offer an advanced cellular roaming network that allows you to make calls from

anywhere in the world using your own mobile phone and number. If your network provider supports

them, you may also be able to access GPRS and GSM services such as email, web access, and text

messaging. Guests are encouraged to check with their providers prior to sailing, to enable roaming and

check rates. All international roaming charges will be billed to your home carrier.

Tenders

In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known

as tenders) to transport guests to shore. Guests will go to a tender platform from which you will board

the tender. On occasion and due to operational reasons, it is necessary for us to switch from a docked

port of call to a tender. Please note that passengers embark, travel in and disembark tenders at their

own risk.

The tender services are provided by independent third parties and Celebrity Cruises does not operate,

supervise or control them in any way. Accordingly, we cannot guarantee that tenders are available or

even suitable for guests generally or whether they are available and suitable for guests with disabilities

or reduced mobility. Celebrity Cruises is not liable or responsible for any illness, injury or death of any

passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger

arising out of or in connection with travelling and alighting on the tenders, as these services are not

under our control.

You are required to follow all directions given to you by the staff on the tenders. In the event that you

deliberately or negligently cause damage to the tender or her furnishings, or equipment, or any other

property on the tender, or to any other passenger, you shall be fully liable for such damage and

indemnify Celebrity Cruises against all costs or claims which arise.

25. Shore excursions

Please note Carrier’s COVID-19 Policies and Procedures may impose certain restrictions on shore

excursions relating to participation, location, time, eligible venues and persons with whom a guest may

come into contact, as well as restrictions on the number of guests going ashore. Guest understands and

agrees that Carrier may prohibit Passenger from going ashore in any port of call, and/or limit guests

going ashore for health-related reasons in its sole discretion.

The information contained relating to shore excursions on our systems and documentation is correct to

the best of our knowledge at the time of issue. Our descriptions may refer to activities that are

available in the ports you are visiting. Please note that these excursions are owned and operated by

local operators who are independent third parties. We have no responsibility for any such activities, as

they are neither run, supervised nor controlled in any way by us. These activities are provided by local

operators who are entirely independent of us and we act as the agent for these operators. They do not

form any part of your contract with us even where we suggest particular operators/centres and/ or

assist you in booking such activities in any way, unless they are expressly booked as part of your

package holiday.

Agreements you enter into directly with providers in relation to shore excursions are between you and

the local operators, and do not form any part of your contract with us, irrespective of the fact we may

provide practical assistance to you in booking such activities or even make the booking on your behalf.

Accordingly, we cannot accept any liability, whether in contract, tort or otherwise, in relation to such

activities.

Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and

you should carefully consider whether the shore excursion is suitable for you. It is your responsibility to

adequately research any shore excursions and/or activities you intend to participate in and make any

relevant enquiries of the third-party operators of same to ensure that you are prepared with

appropriate attire for the excursion/activity, including any necessary attire for difficult/dangerous

terrain, physical exertion for long periods, and/or extremes of weather.

Accordingly, we cannot guarantee that shore excursions are available generally or for guests with

disabilities – please contact us or your travel agent for information on specific excursions.

Special arrangements for those guests with reduced mobility or disability may be available on certain

shore excursions that have been risk assessed as suitable. For details including any cost consequences

for making those special arrangements, please email [email protected] with details of any special

requirements. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery

type. Tours involving flights, special events, overland and hotel stays can result in costs to us and may

be subject to a cancellation fee

We cannot guarantee and do not make any representations as to the accuracy of any information

given by us or local operators in relation to such activities or about the resorts/area/location you are

visiting generally (except where this concerns the services which will form part of your contract) or that

any particular excursion or activity which does not form part of our contract will take place, or the way

in which it will take place, as these services are not under our control.

If you feel that any of the activities mentioned, which are not part of our contract, are vital to the

enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. If we

become aware of any material alterations to resorts/area information and or such outside activities,

which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this

information at the time of the booking, though we cannot guarantee to do so.

Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities

on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and

hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all

risks of personal injury or death which may occur. The potential dangers and risks associated with

these activities may include but are not limited to difficult and dangerous terrain, physical exertion for

long periods, extremes of weather including sudden and unexpected changes and evacuation

difficulties in the event of injury.

By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that

Royal Caribbean Cruises Ltd or RCL Cruises Ltd trading as ‘Celebrity Cruises’, Carrier, its employees,

directors, agents, contractors and third party operators are not liable to any claim you, your

dependents or legal representatives (except where we have been negligence) for, breach of contract or

statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss

or damage including without limitation of financial loss (such as loss of profits or use of capital or

revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such

liability arises in contract, tort , equity, from its supply of the shore excursions.

By using, participating in, engaging, or booking a recreational activity you acknowledge, agree and

understand that the risk warnings contained above constitute a ‘risk warning’ for the purposes of any

relevant legislation, including for the purpose of section 5M of the Civil Liability Act 2002 (NSW).

Please Note: any dispute or claim arising out of a shore excursion must be brought against the local

excursion operator, however if such dispute or claim is made against a Royal Caribbean contracting

entity, it must be brought in the Courts of New South Wales, in accordance with laws of Australia who

shall have sole jurisdiction over such dispute or claim.

Please note: on our Celebrity Xpedition, Flora, Xperience and Xploration cruises to the Galapagos

Islands, you will not be allowed to explore on your own in the visitor locations with the exception of the

two towns that are visited on Isla San Christianoble and Santa Cruz at Puerto Ayorta. Apart from these

two exceptions, your guides will accompany you at all times. Many guides are multilingual but all tours

will be given in English.

26. Disembarkation

At the end of your cruise

The Cruise Director will give detailed instructions about disembarkation and clearing customs and

immigration during the departure talk on the last day of the cruise. We strongly recommend that you

attend this important and informative talk. You can also view this talk on your stateroom TV. Celebrity

Cruises has no control over the length of time it may take for customs & immigration clearance.

On the last night of your cruise you will need to:

• Pack your suitcases and place them outside your stateroom door by midnight. Your stateroom

steward will give you coloured tags for each piece of luggage. Please put your name and home

address on each tag and remove all loose straps from your bags. The colour of your luggage tag

will determine your departure time from the ship and your luggage collection point on shore. Carry

fragile, important and valuable items with you in your hand baggage (including travel documents,

identification documents, jewelry, cameras and any medication required by you) pending the re-

delivery of your suitcases to you.

Luggage at the end of your cruise

On the morning of disembarkation, you will proceed through customs and immigration, collect your

luggage and continue with your onward travel arrangements. It is our guests’ responsibility to remove

all of their belongings from their stateroom when they depart their cruise. If an item is left onboard,

whilst we will assist you in trying to recover the item, if we are unable to do so then we cannot be held

responsible and we will refer you to your travel insurance to make a claim for the item. Please note that

items left behind may be destroyed.

27. Travel arrangements home

Celebrity Cruises can arrange domestic and international flights and transfers to connect with your

cruise. If we are not arranging flights for you, please consult your travel agent on the most appropriate

flight times, ensuring that you allow sufficient time both prior to embarkation and following

disembarkation.

28. Information required from you

We may be required to pass on to immigration authorities, airlines and/or possibly other authorised

bodies, certain personal details relating to our guests. Restrictions placed by a governing body on you

or your travelling party that may affect your ability to travel must be advised to us at the time of

booking.

You must provide the relevant details at the time of booking your cruise or no later than 70 days prior

to your departure, whichever is the later. This information includes certain personal information,

passport, emergency contact and insurance details. We will inform you at the time of booking, or as

soon as we become aware, of the exact details required. We recommend you visit our website at

www.celebritycruises.com/au and click on ‘Already booked’, then ‘Online Check-in’ and submit these

details online. You will need to have your booking ID and date of sailing to hand or, if we have already

received this information from you at the time of booking, verify that the details we are holding are

complete and accurate. Our procedures may change from time to time and we will inform you of any

changes at the time of booking or as soon as possible thereafter. If you fail to supply the details

requested, both fully and accurately, you may not be permitted to board your cruise ship and/or

outward and/ or return flight. We will not accept any liability in this situation and we will not pay you

any compensation or make any refunds. You will also be responsible for your onward/return travel

arrangements. If failure to have this information results in fines, surcharges or other financial penalty

being imposed on us, you will be responsible for reimbursing us accordingly. Please also see Privacy

Statement in clause 43.

29. Price changes (cruises)

We guarantee that we will not increase the price of your confirmed cruise once we have received full

payment of the deposit on the total cruise price from you or your travel agent. However, we may

increase or decrease the prices of unsold cruises at any time.

The price of your chosen cruise will be confirmed at the time of booking. After your booking is

confirmed but before full payment is received, we will only increase the price if there is an increase in

the cost of any transport included in the price and/ or in any dues, taxes or fees payable for any

services (for example, port taxes or charges of any sort). We will not ask you to pay more within 30

days of departure. In addition, we will pay the first part of any such increase(s) in costs up to a total

amount equivalent to 2% of the cost of your confirmed cruise (excluding any insurance premiums and

amendment charges). Only if any such increase(s) exceeds this 2% will we ask you to pay more. If any

additional amount we ask you to pay is greater than 10% of the total cost of your confirmed cruise

(excluding any insurance premiums or amendment charges), you will be entitled to cancel your booking.

If you cancel your booking in these circumstances, you will then be sent a full refund of all monies you

have paid to us for your cruise, except for any insurance premiums and amendment charges. We will

tell you about any increase in the cost of your cruise by sending you or your travel agent a surcharge

invoice. You will have 14 days from the issue date printed on that invoice to tell us in writing that you

want to cancel. If you do not advise us in writing that you wish to cancel within 14 days of the surcharge

invoice, you will be deemed to have accepted liability to pay the additional amount.

Any such additional amount must be paid with the balance of the cost of the cruise or within 14 days of

the issue date printed on the surcharge invoice, whichever comes first.

From time to time we may release special offers on some cruises. If you are eligible to take up a special

offer and you wish to change your booking to take advantage of such an offer then you will have to

cancel your existing booking; whereupon our standard cancellation policy (including charges) will apply.

Please check the terms of any special offer to ensure you are eligible to take up the special offer

concerned before changing your existing booking.

30. Cancellations and Refunds

If you or anyone travelling with you wishes to cancel your/their cruise or flights, you must immediately

give notice to us or your travel agent so that your agent can give us notice of cancellation on your

behalf.

The cruise and flights will only be deemed cancelled from the date we actually receive notice of

cancellation from you or your travel agent. Insurance premiums and or amendment charges cannot be

refunded in the event of cancellation.

Cancellation of cruise

The following cancellation charges will then apply to your cruise.

Standard Cruises & Cruisetours (Cruise Portion Only)

Days Prior to cruise departure

Cancellation Charges

71 or more days

Deposit is refundable, except in the

case of non-refundable deposit

promotions and airfares

70 - 46 days

25% of fare*

45 - 31 days

50% of fare*

30 - 15 days

75% of fare*

14 days or less

100% of fare

Holiday Sailings - Christmas, New Year & Easter (Cruise portion only)

Days Prior to cruise departure

Cancellation Charges

91 or more days

Deposit is refundable, except in the

case of non-refundable deposit

promotions and airfares

90 - 61 days

25% of fare*

60 - 41 days

50% of fare*

40 - 25 days

75% of fare*

24 days or less

100% of fare

*In instances where the deposit amount paid is higher than the 25/50/75% of cruise fare cancellation

charge, then the highest of the two amounts is payable as the cancellation charge, i.e. the full deposit

amount is retained.

Celebrity Cruises Onboard Bookings

Celebrity Cruises ‘Cruise Now’ bookings made onboard our ships may be subject to different terms and

conditions. Please consult the specific terms and conditions provided at time of booking onboard.

Cancellation of flights & or hotels

All flights cancelled will incur a cancellation charge of AU$50 per person plus any airline cancellation

charges. In some cases these could be the full cost of the airline ticket. Please contact your travel agent

or speak to our Air/Sea Department for your flight cancellation charges as they vary by airline,

destination and fare type.

Hotel cancellations will incur a 50% cancellation fee 30-8 days prior to sail. No refunds will be made to

no shows or cancellations within 7 days of sailing.

Other cancellation policies

Depending on the reason for your cancellation, you may be able to reclaim these cancellation charges

(less any applicable excess) under the terms of your travel insurance policy. Claims must be made

directly to the insurance company concerned. Where any cancellation reduces the number of full paying

party members below the number on which the price, number of free places and/or any concessions

agreed for your booking were based, we will recalculate your holiday cost and re-invoice you

accordingly. Any such invoice must be paid within 7 days if rendered within 70 days of sailing (90 days

in the event of holiday sailings). In all other instances invoices for any such cost increases must be paid

within the time frame stipulated for the payment of the balance due on the original booking. In the

event that any cost increase to a booking due to a cancellation is not paid within the time limit

specified, we reserve the right to cancel the booking and in those circumstances, normal cancellation

charges will apply.

Travel agents may impose their own charges in connection with a cruise (for example service fees) and

may impose their own cancellation fees. Any charges or fees of this nature are a matter strictly

between the guest and their travel agent.

31. Changing your booking

Subject to clause 29 (Price changes) and availability, some changes (excluding changes to ship or

sailing date) can be made to your booking. You may request changes via your travel agent up to 45

days before departure. We will make every effort to meet your change request; however, we cannot

guarantee that we will be able to make any requested change. Please note: any booking that is

modified after the promotion has ended will result in the loss of the promotion. Examples of changes

that will result in the promotion being forfeit are including, but not limited to; change of ship, sail date,

category booked, amending the travel agency ID or selecting an alternate price/promotion. Up to 45

days before departure an administration fee of AU$50 per booking will be payable for each change

requested. If you request a change within 45 days of departure, this will be treated as a cancellation of

your original booking and cancellation charges as set out in these terms and conditions will be payable.

The changed arrangements will then be treated as a new booking.

If you book a promotion cruise which stipulates that the deposit is non-refundable, a change fee of

AU$100 per person per change will apply up to 151 days prior to departure. Inside of 150 days, ticket

contract cancellation conditions will apply.

If you or any of the people travelling with you are prevented from taking the cruise you/they may give

your/their place on the booking to someone else (suggested by you). In this situation, providing we are

given not less than 14 days’ notice of your wish to make the change, we will permit the name change on

payment of an administration fee of AU$50. A maximum of only one passenger name may be changed

per stateroom. You must produce documentary proof of the reason for the transfer with the request

(e.g. a letter from a doctor). You must ensure that the administration fee and any charges/costs – as

well as any amount which is still due to be paid for the cruise – are paid in full as required. We reserve

the right to cancel the booking if any charges remain outstanding.

32. Travel insurance

All guests must obtain appropriate personal travel insurance at the time you book your cruise, which

includes a minimum cover for the cost of cancellation of your cruise, the cost of assistance including

repatriation in the event of an accident or illness, and the cost of medical treatment in the onboard

medical centre. All services provided by the onboard medical centre (including medication,

consultations and treatments) are not covered by private health insurance policies or by Australian

Medicare or New Zealand Accident Compensation Corporation (including cruises sailing only to ports

within Australia and New Zealand). For South Pacific sailings, guests must have proof of international

travel insurance covering any emergency medical or hospital expenses as well as repatriation or they

may be refused entry to New Caledonia. This has been mandated by the New Caledonia Immigration

Authorities. We recommend that you contact your travel agent or an independent insurance broker for

details of suitable policies.

33. Luggage and personal belongings

Luggage allowance

The maximum luggage allowance for guests boarding our ships is 90kg per guest, however, airlines also

impose their own luggage allowance, with which you must also comply, and this is usually less than the

cruise allowance. There are always restrictions on the amount, size and weight of the luggage you may

take on any flight, in particular where we are using non-scheduled services. We strongly recommend

that you check with your airline directly for confirmation of your baggage allowance as allowances vary

by airline and excess luggage fees may apply. In some instances baggage allowances can be limited to

as little as 15kg. All luggage allowances are subject to variation by the airline concerned and you may

be charged additional costs by the airline for excess luggage.

Personal belongings

Please make sure that all valuable and important items (for example, medicines, jewelry, fragile items,

important travel and other documents, video/camera/computer equipment) are carried by hand and

not packed in your luggage or left unsecured in your stateroom or elsewhere onboard ship. Special care

must be taken of such items.

For your protection once onboard, all valuable and important items should be deposited with the Guest

Relations Desk or, where available, in your stateroom mini-safe. You are also strongly advised to take

out appropriate and adequate insurance to protect such items. We cannot accept any responsibility or

liability for any valuable or important items which are not deposited with the Guest Relations Desk for

safekeeping. PLEASE NOTE: for items which are so deposited, our limit of liability to you if any item(s)

is lost or damaged (for any reason) whilst in our care is AU$1,500 per guest, per cruise.

Banned items

You must not pack in any luggage or bring onboard any item specified as dangerous or illegal (e.g.

guns, explosives, drugs, animals, flammable items, etc.). Power boards, irons, candles, electrical

transformers and drones cannot be brought onboard. To obtain a full list of prohibited items, please

contact our call centre. In addition, we may specify other items which you must not bring with you and

may also refuse to allow you to take onboard any item which we consider to be inappropriate. If we or

the Master of the ship have reason to believe that any cabin may contain any item or substance which

should not have been brought onboard, the Master or an authorised Officer has the right to enter and

search the cabin concerned and seize any such item or substance. Special Notice: Due to the new

enhanced airport security measures, please ensure that any sharp items, including but not limited to

scissors, razor blades, nail clippers, tweezers and knitting needles, are packed in your check-in luggage

and not in your hand luggage.

34. Lost, delayed or damaged property

This clause applies in relation to any loss, delay or damage to property which occurs during your cruise

or whilst getting on or off the ship or whilst using any services provided or arranged by us, except for

any claims in relation to any valuable or important items (see clause 33, Luggage and personal

belongings). If you discover the loss, delay or damage when you are onboard, you must immediately

report it to the Guest Relations Desk. The time limits for notifying any loss, delay or damage, and the

maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or

delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is

not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or

at the end of using those services. In any event, any loss, damage or delay, must be notified to

ourselves and the supplier of the service concerned (if it is not us) within 7 days of departure from the

ship or the end of your using the service in question. We accept no liability for any loss, damage or

delay which is not notified to us within 7 days of your departure from the ship.

This will also be the case where any property is damaged, delayed or lost whilst you are not on board

or are getting on or off the ship but using other services (apart from air travel) which form part of the

holiday we have contractually agreed to provide. In all cases, you must disclose to us any payments you

have received or will receive from any airline and/or other supplier in connection with your claim. You

must also give us details of any relevant insurance coverage you hold. In appropriate cases we are

entitled to ask you to reduce your claim by the amount received from any/all insurance companies.

Claims will be subject to depreciation for items owned for over 12 months from the date of purchase.

a) Lost, delayed or damaged luggage during cruise – Non-European Union embarkation and

disembarkation ports

For guests making bookings which involve cruise itineraries where the place of departure and

destination is both from and to a non-member state of the European Union, subject to such not being

in conflict with local law, we limit our liability to you for loss of damage to luggage. In summary, the

current maximum limit of our liability for damage and or loss to baggage, where baggage is deposited

with the ship, is limited to AU$1,100 per guest per cruise.

b) Lost, delayed or damaged luggage during air travel – EU origin or destination ports

For guests making bookings which involve cruise itineraries where the place of departure or destination

is a member state of the European Union, subject to such not being in conflict with local law, we limit

our liability to you for loss of damage to luggage in accordance with EU Regulation 392/2009. In

summary, the current maximum limits that apply under EC 392/2009 in the event of our liability for

damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 Special

Drawing Rights (SDRs) and for damage and loss to cabin luggage this is limited 2,250 SDRs.

c) Lost, delayed or damaged luggage during air travel

Any damage, delay or loss suffered during any travel by air (including the process of getting on and

off the aircraft) must be notified to the airline at the time of discovery or, in any event, in writing

within seven days of the end of the flight concerned for damage or loss or within 21 days of the

luggage being made available for you in the event of delay. We accept no liability for loss, delay or

damage to luggage during any air travel (including when luggage is being loaded onto or off the

aircraft concerned. For most international flights, the Montreal Convention 1999 applies and the

maximum the airline will have to pay you at present for loss, destruction, damage, delay of luggage is

the maximum payable under the Convention (currently approximately US$1,600 per passenger) unless

special conditions apply. For flights chartered by Royal Caribbean International, if we were for

whatever reason to be held liable to you for such a loss, delay or damage the maximum we will have to

pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which

is payable under the relevant international convention or regulation. In all cases, you must give us

credit for payments received from any airline or other supplier in connection with your claim. You must

also give us details of any relevant insurance coverage you hold. In appropriate cases we are entitled

to ask you to reduce your claim by the amount received from any insurance company.

35. Changes to cruise

We cannot guarantee that ships will call at every advertised port or follow every part of the advertised

itinerary. We and the Master of the ship have the right to omit any port(s), call at any additional

port(s), deviate from the advertised itinerary in any way or substitute another ship or port. In addition,

we will not be responsible for any failure to meet the arrival or departure times shown for any port(s)

of call. Normally, changes in the itinerary are to protect the interest and safety of our guests.

Changes to the last confirmed itinerary for your cruise may become necessary after you have departed

for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing

assistance to other vessels and the ship being unable to operate at its normal speed(s) due to

unexpected mechanical or technical problems. We will of course do our best to avoid any changes

which will have a significant detrimental effect on your last confirmed itinerary. However, we cannot

accept any liability in respect of any changes which result from circumstances outside our reasonable

control (see clause 40) or which do not have a significant detrimental effect.

Occasionally, we have to make changes to and correct errors in the brochure and other details both

before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings.

Whilst we always endeavour to avoid changes and cancellations, we reserve the right to do so. If we

have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do

so before departure, we will offer you the choice of the following options for significant changes:

(a) accepting the changed arrangements, or

(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if

available. We will offer you at least one alternative holiday of equivalent or higher standard for which

you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact

cheaper than the original one, we will refund the price difference. If you do not wish to accept the

holiday we specifically offer you, you may choose any of our other available holidays. The price of any

such holiday shall be applicable. This will mean you will pay more if it is more expensive or receive a

refund if it is cheaper than your original holiday.

have paid to us.

Please note, the above options are not available where any changes made are minor or insignificant.

If your cruise has been cancelled and flights have been purchased as part of a (Fly-Free or Reduced

Air promotion), then these flights must be cancelled and cannot be taken without the cruise. For all

other air purchases through Celebrity Cruises on a cruise that has been changed or cancelled, you will

be contacted by the Air/Sea Department to organise the reschedule of your flight arrangements if

necessary.

A significant change is a change to your confirmed holiday which can reasonably be said to have a

significant effect on it. Examples of significant and minor changes are as follows: Significant change: a

change from two days port of calls to two days sailing instead. Minor change: a change from one port

of call to another; a change from one day’s port of call to one day’s sailing; a change in timings for any

port(s) of call but the ship still calls at the port concerned; a change in order of ports that are visited.

Very rarely, we may be forced (see clause 40) to change or terminate your holiday after departure but

before the scheduled end of your time away. This is extremely unlikely but if this situation does occur,

we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay

you any compensation or meet any costs or expenses you incur as a result.

36. Eligibility to travel and guest behaviour

Refusal of booking request or passage

To facilitate our ability to continue to provide safe and enjoyable cruises to our guests, we reserve the

right to refuse to accept a booking request from an individual or group and reserve the right to cancel

an existing reservation. If, in our, the ship’s Master or Doctor’s reasonable opinion, you are or appear to

be unfit to travel for any reason or pose a risk or danger to yourself or a danger to others or behave in

such a way as to cause or be likely to cause danger, upset or distress to any third party or danger to

property, we are entitled without prior notice to refuse to allow you to travel on any ship and to

terminate your cruise holiday at any time. You may then be left at any port or place at which the ship

calls without our incurring any liability. You will have to pay any costs, expenses or losses suffered as a

result, and we will not pay any compensation or give you any refund. Once your holiday has been

terminated in this manner, we will not have any further responsibility towards you. The same right to

refuse to allow you to travel or to use any services applies where you are or appear to be unfit to travel

or otherwise behave badly as set out above during any other part of your holiday.

If you have failed to give proper notice of any physical or mental disability or condition (including

informing us of any change or deterioration in any notified disability or condition) which will or may

require care beyond that which any travelling companion or we ourselves can reasonably provide, we

are entitled to refuse to allow you to travel. However, at our discretion, the cruise only fare may be

refunded.

Guest behaviour

It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout

their stay comply with our Guest Conduct Policy. This policy is designed to ensure that all guests are

able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets

forth standards of conduct for guests to follow throughout their Celebrity Cruises cruise vacation,

including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore

excursions and at our private destinations. Please review the Guest Conduct Policy at:

http://www.celebritycruises.com/plan-and-book/before-you-go-during-cruise or contact your local

booking office for further details in advance of travel.

If Celebrity Cruises determines that certain guests are in violation of these guidelines, we may be

forced to ask the offending party to leave the ship at the next available port of call. These policies are

subject to change without notice and without liability to Celebrity Cruises. Celebrity Cruises is free to

adopt additional rules not stated in these policies.

37. Flights/air

Flights

All prices quoted are per person in Australian Dollars and where applicable include all applicable

Airline and Government taxes. Airline taxes are subject to change until the airfare is paid in full and

ticketed. Flights are booked in Economy class, unless otherwise stated. Flights will either be scheduled

or non-scheduled service. All flights are subject to availability. If you wish to travel on a particular

carrier or flight routing, or if your departure and/or arrival date differ from the standard flights

available, any additional costs and charges imposed by the airlines or us, will be charged to you. Please

refer to the Air/Sea department or your travel agent for details of such charges. Most airlines operate

a non-smoking policy.

Flight timings and routings

Whilst the dates of your outward and return flights will be advised at the time of booking, we are not

always in a position to confirm the route, service (scheduled or non-scheduled), airline, aircraft type or

the airport of destination, which will be used in conjunction with any flight included in your holiday. For

this reason, flight timings and/or routing may not be shown on your confirmation invoice. Itinerary

information will be provided as soon as we are in a position to do so. We are unable to inform you of

your flight timings and routings for bookings made more than 10 months before departure. The flight

timings and airlines shown on our invoice cannot be guaranteed and are subject to change. When this

information is provided at the time of booking or subsequently, it is subject to change (including the

substitution of non-scheduled flights for scheduled air services and/or re-routing of air travel due to

scheduled air services being withdrawn or changed or being unavailable). Any such change will not

entitle you to cancel or change to other arrangements without paying our normal amendment and/or

cancellation charges.

Whilst we endeavour to book the best connections between flights, your booked flight may not be the

most direct route and may also involve stops en route to your final destination which may involve you

disembarking from the aircraft or changing aircraft and/or airlines. A wait may be experienced at

connecting airports.

Please also note that for guests who are travelling together but booked on different booking numbers,

we cannot guarantee that we will be able to book the same flight itinerary for all guests, as these are

subject to availability.

Special airfares and promotions

Some flights used in conjunction with our cruises may be based on special fares and may not be the

most direct route. Any requested deviations to alternative airlines, routings and timings will incur

additional charges. Special airfares may require immediate payment to qualify for the offer and non-

refundable deposits may apply.

Flight tickets

The actual flight times will be those shown on our tickets, which will be dispatched to you approximately

four weeks before departure. You must check your tickets carefully immediately upon receipt for

confirmation for correct flight times. It is possible that flight times may be changed even after tickets

have been dispatched – we will contact you as soon as possible if this occurs.

Lost flight tickets

If your tickets are lost or stolen prior to commencement of your holiday, please report the loss to us

immediately. If your tickets become lost or stolen during the holiday (including your time spent at the

airport), you must report this to the airline and the local police immediately (if you have booked your

flights with us). Note: There will be a charge for the re-issue of your air tickets. You will be informed of

these at the time of reporting the lost or stolen tickets, as the charges vary depending on the airline.

Making changes to flights

Any amendments you make to your flight arrangements will be subject to availability and will incur an

administration amendment charge of AU$25 per person along with any additional costs and charges

incurred by us or imposed by the airline, as per your airfare rules at time of booking. If your tickets

have been issued, standard airline cancellation penalties will also apply. In some cases, these could be

the full cost of your ticket.

Flight delays

In the event of a flight delay, the airline concerned may provide refreshments, and if necessary,

overnight accommodation depending on the expected length of the delay, the time of day and the

airport in question. This is entirely the discretion of the airline. Where you have booked a Fly/Cruise

holiday we cannot accept any liability for any delay, which is due to any of the reasons set out in clause

39 of these Information, Terms and Conditions (which includes the behaviour of any passenger on the

flight, for example fails to check in or board on time). Please note, if your flight is cancelled or delayed,

your flight ticket is downgraded or boarding denied by your airline in circumstances which would entitle

you to claim compensation against the airline, you must pursue the airline for the compensation due to

you. All sums you receive or are entitled to receive from the airline concerned by virtue of regulations

represent the full amount of your entitlement to compensation or any other payment arising from such

cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress,

inconvenience or effect on any other arrangements even when those arrangements have been made in

conjunction with your flight.

We have no liability to make any payment (as dealt with above) not covered by the airlines obligations

under the Denied Boarding Regulations. If, for any reason, you do not claim against the airline and

make a claim for compensation from us, you must at the time of payment of any compensation to you

by us, make a complete assignment to us of the rights you have against the airline in relation to the

claim that gives rise to that compensation payment.

Flight interruption and downline support

Guests purchasing tickets through our Air/Sea Department will receive assistance on travel days, should

there be a disruption to their scheduled airline service. Guests should first check with the airline to

request re-accommodation, and then call us if the new flights will not enable the guest to meet the ship.

We will work with the guest to find a seat on the next available flight, on a regularly scheduled airline,

and in the same class of service to the ship. If there are no viable options, we will work with our airline

partners to accommodate the guest on a flight to the next port, where a guest may legally join the ship.

A downline fee may be incurred as per Section 7.

Airline booking class and seat allocations

Unless you book and pay for an upgrade, you will fly Economy class. We strongly recommend that you

check-in early if you have a particular seat request as we have no control over the allocation of seats.

Flights are often full, your choice of seats may not be available, and it may not be possible to obtain

seats together. Please note, only fully fit and able-bodied guests may occupy exit row seats on an

aircraft. Some airlines will charge an additional fee to pre-book exit seats, or they are only assigned at

the airport check-in.

Special requests

The airline will endeavour to satisfy any special service requests such as dietary requirements, meet-

and-assist and wheelchair assistance. Regrettably we/the airline cannot guarantee your request. Some

medical assistance and special meal requests may incur a charge, which will be invoiced accordingly.

For all special requirements please email [email protected] or phone 1 800 754 500. Note: any

request of this nature should be advised at the time of booking. Not meeting any special request for

any reason will not be a breach of contract. Airlines may at their discretion refuse to carry guests with

certain medical conditions, which affect you, and/or any member of your party at the time of booking.

We do not guarantee that guests travelling within the same party will be confirmed on the same flight

arrangements.

Upgrading airfares

Subject to availability and paying the difference in price, you can arrive in style by upgrading your

Economy flight to a higher class of travel. If you are interested in upgrading your flight, please notify

Reservations at time of booking and your request will be passed on to our Air/Sea Department.

Pre- and/or post-cruise accommodation for Fly/Cruise bookings

To ensure you arrive in sufficient time for your cruise, one night pre-cruise accommodation is required

at selected gateway cities. This is at an additional cost. If accommodation is booked by us it will be

itemised on your invoice. Any accommodation/travel arrangements booked independently will not be

reflected on this invoice. It is your responsibility to ensure all travel arrangements are correct. Post

cruise accommodation may also be required due to flight schedules. Please check with your travel agent

or Air Sea consultant for details.

38. Making a complaint

In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest

Relations Desk onboard ship and the supplier of the service(s) in question (if not us). This is to ensure

that we are given the opportunity to address and to attempt to resolve any issue you raise. Any verbal

complaint must be put in writing and given to the supplier and us as soon as possible. If a problem

cannot be resolved to your satisfaction and you wish to follow this up you must write to us on your

return to the following address:

Attention Guest Relations, PO Box 1237, North Sydney, NSW, Australia 2059

or CelebrityCustomerServiceAU@rcclapac.com

You must provide your booking reference number and full details of your complaint within 28 days of

your return from holiday unless a different time limit applies to your claim – see clauses 33 and 34. We

will only accept complaints from the lead name of a booking. If your complaint is written on behalf of

other members of your travelling party, their full names and booking reference numbers must be

clearly stated in the correspondence together with their authority for you to handle the complaint on

their behalf. If you fail to follow this complaints procedure, your right to claim compensation may be

affected or even lost as a result. If your booking is with an agency then all communication must go via

them.

We both agree that any dispute or claim will be dealt with by a court located in New South Wales,

Australia to the exclusion of the courts of any other state, territory or country.

We can only pay you compensation if the following conditions are met:

• If asked to do so, the person(s) affected must transfer to us any rights they have against the

supplier or whoever else is responsible for your claim and complaint.

• The person(s) affected must agree to cooperate fully with us and our insurers if we or our

insurers want to enforce any rights transferred to us.

39. Liability

Our liability

1) Subject to Our Limit of Liability below we promise to make sure that the holiday arrangements

we have agreed to make, perform or provide as applicable as part of our contract with you are made,

performed or provided with reasonable skill and care. This means that, subject to these booking

conditions, we will accept responsibility if, for example, you suffer death or personal injury or your

contracted holiday arrangements are not provided as promised or prove deficient as a result of the

failure of ourselves, or anyone else for whose actions we are legally responsible to use reasonable skill

and care in making, performing or providing, as applicable, your contracted holiday arrangements.

Please note it is your responsibility to show that reasonable skill and care has not been used if you wish

to make a claim against us. In addition, we will only be responsible for what our employees, agents and

suppliers do or do not do if they were at the time acting within the course if their employment (for

employees) or carrying out work we had asked them to do (for agents and suppliers).

2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment),

damage, expense, cost or other sum or claim of any description whatsoever which results from any of

the following:

– The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or – The

act(s) and/or omission(s) of any third party for whose actions we are not legally responsible whether or

not connected with the provision of your holiday and whether or not those acts and omissions were

unforeseeable or unavoidable; or – ‘force majeure’ as defined in clause 40. Please note, we cannot

accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the

basis of the information given to us by you concerning your booking prior to our accepting it, we could

not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not

result from any breach of contract or other fault by ourselves or our employees or, where we are

responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.

Please note we cannot accept responsibility for any services which do not form part of our contract

such as the provision of medical diagnosis or treatment either on board or ashore during your cruise

duration. This includes, for example, any additional services or facilities, which your hotel or any other

supplier agrees to, provide for you where the services or facilities are not advertised in our brochure,

and we have not agreed to arrange them. In addition, regardless of any wording used by us on our

website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set

out above and we do not have any greater or different liability to you. The promises we make to you

about the services we have agreed to provide or arrange as part of our contract – and the laws and

regulations of the country in which your claim or complaint occurred – will be used as the basis for

deciding whether the services in question had been properly provided. If the particular services which

gave rise to the claim or complaint complied with local laws and regulations applicable to those

services at the time, the services will be treated as having been properly provided. This will be the case

even if the services did not comply with the laws and regulations of the US, which would have applied

had those services been provided in the US. The exception to this is where the claim or complaint

concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to

take the holiday in question.

Our limit of liability

This contract and the terms and conditions of it are governed by New South Wales law. The terms

below regarding the limits of liability under certain International Conventions are only applicable in the

event that any of those Conventions are found applicable as a matter of NSW law. In all other

circumstances our limit of liability is that set out in the Civil Liability Act (NSW) 2002. Whilst onboard

the Vessel you may participate in recreational activities. You acknowledge and agree that, by their very

nature, the recreational activities that you are participating in can be dangerous with inherent risks,

dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume

and accept all risk of personal injury or death which may occur. By using, participating in, engaging, or

booking any recreational activity, you accept these risks and agree that Celebrity Cruises, its

employees, directors, agents and contractors are not liable to any claim by you, your dependents or

legal representatives in negligence, breach of contract or statute or statutory duty (including for

breach of consumer guarantees implied by the Australian Consumer Law) resulting in personal injury

or death, any direct/indirect or consequential loss or damage including without limitation of financial

loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary,

special or incidental loss or damage.

By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge,

agree and understand that the risk warnings contained above constitute a ‘risk warning’ for the

purposes of the relevant legislation, including for the purpose of section 5M of the Civil Liability Act

2002 (NSW).

In addition, nothing in these terms and conditions affects our right to limit our liability under the

Limitation of Liability for Maritime Claims Act 1989.

You acknowledge, agree and understand that Celebrity Cruises is not responsible in any way for the

actions, inaction, omissions, negligence, or willful or deliberate misconduct, of independent third parties,

including, but not limited to, any independent third party suppliers of tenders, shore excursions and/or

activities and you agree to assume and accept all risk of personal injury or death which may occur, and

hereby waive the right to pursue a claim against Celebrity Cruises, its employees, directors, agents,

contractors and third party operators for any personal injury or death in any way whatsoever arising

from such activities. All participants who engage in such recreational activities do so at their own risk.

Celebrity Cruises' limit of liability for any shore excursions activities is covered in Clause 25 of these

Booking Conditions.

The exclusions and limitations of liability of Carrier set forth in the provisions of this Ticket Contract, as

well as all rights, defenses and immunities set forth herein, shall also apply to and be for the benefit of

certain designated third party beneficiaries which include the parent, subsidiary, affiliate, and successor

companies and assigns of all the entities identified in this Section; the officers, directors, employees,

agents, crew and pilots of all the entities identified in this Section, and any agents, independent

contractors, and all concessionaires, physicians and medical personnel, retail shop personnel, health and

beauty staff, fitness staff, shore excursion providers, tour operators, shipbuilders, manufacturers and

designers of the Vessel or Transport, and/or installers of all component parts, launches, appurtenances,

craft or facilities, whether provided at sea or on shore, belonging to the Vessel or any substituted ship

or Transport, or owned or operated by its owners, operators, managers, agents, charterers, contractors,

concessionaires or others; as well as owners and operators of all shoreside properties at which the

Vessel or any substituted ship or the Transport may call.

a) For guests making bookings which involve cruise itineraries where the place of departure and

destination or the flag of the Vessel upon which the cruise is booked the provisions of the Convention

relating to the Carriage of Passengers and their luggage by sea 1974 (‘The Athens Convention’) may

apply to your cruise as well as the process of getting on and/ or off the ship at all times during your

cruise. Please note however that Australia is not a signatory to the Athens Convention and unless the

Athens Convention is deemed to apply as a matter of law, the terms of the Athens Convention do not

apply as a matter of contract between you and us.

Where the Athens Convention does apply, for any claim involving death or personal injury or delay of

or loss of or damage to luggage the only liability we have to you is in accordance with The Athens

Convention. This means you are not entitled to make any claim against us which is not expressly

permitted by The Athens Convention or which is in excess of the limits provided by The Athens

Convention. Any claims covered under The Athens Convention must be made within the time limits set

out in The Athens Convention. The Athens Convention limits the maximum amount we as the carrier

have to pay if found liable in the event of death or personal injury or loss or damage to luggage and

makes special provision for valuables. For claims concerning luggage and valuables, please see other

clauses of these terms and conditions. Where any claim or part of a claim (including those involving

death or personal injury) concerns or is based on any travel arrangements (including the process of

getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in

a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will

have to pay you for that claim or that part of a claim if we are found liable to you on any basis is,

except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper

concerned would have to pay under any contract or International Convention or Regulation which

applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as

amended or unamended and the Montreal Convention). Please note: Where a carrier or hotel would

not be obliged to make any payment to you under the applicable International Convention or

Regulation or pursuant to their own terms and conditions in respect of a claim or part of a claim, we

similarly are not obliged to make a payment to you for that claim or part of the claim. When making

any payment, we are entitled to deduct any money which you have received or are entitled to receive

from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable

International Conventions and Regulations are available from us on request.

b) For guests making bookings which involve cruise itineraries where the place of departure or

destination is a member state of the European Union, subject to such not being in conflict with local

law, we limit our liability to you for death and personal injury or loss of damage to luggage in

accordance with EU Regulation 292/2009 if that Regulation is found to be applicable. In all other

cases as stated above our liability is limited pursuant to the Civil Liability Act 2002 and Limitation of

Liability for Maritime Claims Act 1989.

In summary, the current maximum limits that apply under EC 392/2009 in the event of our liability for

death or personal injury caused by a shipping incident is 250,000 special drawing rights (SDRs ) unless

such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set

out in the Athens Convention. Where we are found to have been negligent this limit is increased to

400,000 SDRs. The limit of our liability for death and personal injury for non - shipping incidents is

limited to 400,000 SDRs.

Your liability

You must ensure that you are using an up-to-date brochure when you book your cruise.

We cannot accept any liability whatsoever for any mistakes or any incorrect/inaccurate information

which results from the use of any out-of-date brochure. It is your responsibility to ensure that you and

everyone travelling with you have all necessary passports, visas and all other travel documents and that

these are valid and in order.

40. Circumstances outside our reasonable control

Except where we specifically say otherwise in these Information, Terms and Conditions, we cannot

accept any liability or pay any compensation where your cruise or any other services we have promised

to arrange or provide cannot be provided at all or as promised as a result of circumstances which are

outside our reasonable control ('force majeure'). When we talk about circumstances which are outside

our reasonable control, we mean any event which we or the supplier of the service in question could not

have avoided even after taking all reasonable care. Such events include but are not limited to war or

threat of war, acts of terrorists or threats of such acts, riots or civil unrest, industrial action, natural or

nuclear disaster, fire, adverse weather conditions, health risks, epidemics, mechanical difficulties (which

we could not have anticipated or avoided despite our normal comprehensive mechanical checks), acts

of God and any and all other circumstances whatsoever which are beyond our reasonable control.

41. Other conditions which apply to your cruise

Airlines and our other suppliers have their own conditions which may apply to you. Some of these

conditions may limit or exclude the airlines’ or other suppliers’ liability to you, often in accordance with

international conventions. Copies of the relevant parts of these conditions should be requested and

obtained by you from the supplier.

42. Price and brochure accuracy

Celebrity Cruises’ policies and procedures are constantly evolving. At the time of printing, all those

listed in our 2022-23 brochure were correct. Please note: The information and prices shown in our

brochure may have changed by the time you come to book your cruise. Pricing correct as of May 2022.

Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing,

regrettably errors do occasionally occur. You must therefore ensure that you check all details of your

chosen cruise with your travel agent or with us direct, at the time of booking.

43. Privacy Statement

RCL Cruises Ltd is subject to Australian privacy laws and, as a branch of an English company, United

Kingdom and European privacy laws subject to any conflict of law provisions.

In order to process your booking, we will need to collect and process certain personal details from you.

These details will include, where applicable, the names and addresses of party members, credit/debit

card or other payment details and special requirements such as those relating to any disability or

medical condition which may affect the chosen holiday arrangements, and any dietary restrictions

which may disclose your religious beliefs. We may also need to collect other personal details such as

your nationality, citizenship, gender and passport details in addition to the details mentioned above. If

we need any other personal details, we will inform you of the details we require and for what purpose

we need them before we obtain those details from you.

We may need to pass on your personal details to the companies and organisations that need to know

them so that your holiday can be provided (for example our ships, shore excursion providers, your

airline, hotel, other supplier, credit/debit card company or bank as required). We may also be required,

either by law or by applicable third parties (such as Immigration Authorities) to disclose your details

for various reasons; for example in the interests of protecting national security. Such companies,

organisations and third parties may be outside Australia.

In the event that we disclose personal information to any third party we always make reasonable

endeavours to ensure that the information will be treated in accordance with applicable privacy laws.

We would also like to store and use your personal details for future marketing purposes. We will only

send you marketing communications if you have purchased a cruise holiday from us or have expressly

opted – in to receiving marketing from us. You can opt out at any time of receiving marketing by

contacting Customer Relations on 1800 754 500 or opting out in any email marketing communication.

All details you give us in connection with your booking (including those relating to any disability or

medical condition or your religious beliefs) will be kept confidential save where disclosed as outlined

above so we can fulfil your holiday or where you have consented to such disclosure or use for specific

purposes. We will use only names and contact details for marketing purposes. If you do not wish to

receive any marketing material please let us know by contacting Customer Relations on 1800 754 500.

We are committed to ongoing training, a part of which sometimes involves the recording of telephone

calls

We also use CCTV (Closed Circuit Television) to monitor images on all Celebrity Cruises ships for the

purpose of crime prevention and the safety of our guests generally; we will usually store these images

for up to three months. We may store those images for longer if required to record an incident. For

further information about the storage of CCTV images please contact our Privacy Officer at Customer

Relations Celebrity Cruises at 1800 754 500.

To read our full Privacy Policy, please go to: www.celebritycruises.com/au

44. Brochures

When a new brochure is printed, its content replaces all previous editions of that brochure. Whilst every

effort is made to ensure the accuracy of the brochure at the time of printing, regrettably errors may

occasionally occur and information may have changed since printing. For current Booking Conditions

and Guest Policies, please check our website before booking.

This brochure is issued by RCL Cruises Ltd, Australian branch with registered office address at Level 12,

157 Walker Street, North Sydney NSW 2060.

45. Trademarks

Celebrity Cruises, X, Celebrity Edge, Celebrity Flora, Celebrity Xploration, Celebrity Xperience,

Celebrity Millennium, Celebrity Infinity, Celebrity Summit, Celebrity Constellation, Celebrity Solstice,

Celebrity Equinox, Celebrity Eclipse, Celebrity Silhouette, Celebrity Reflection, Celebrity Xpedition,

46. Applicable Law

This contract and these terms and conditions are governed by the laws of New South Wales and you

agree to submit to the exclusive jurisdiction of the courts of that state in the event of dispute between

you and Celebrity Cruises.

Effective date: 14 June 2022