3
Safety and warnings 4
Installation instructions 6
Before your first wash 12
Safety features 13
Control panel 14
Wash cycles 17
Eco Active™ wash 18
Wash preparation 19
Getting started quickly 23
Wash options 25
Customising a wash cycle 31
Changing pre-set options 33
Caring for your washer 40
Before you call for service 43
Fault codes 45
Troubleshooting 46
Manufacturer’s warranty 50
Customer care 52
CONTENTS
Registration
To register your product visit our website: fisherpaykel.com/register
4
SAFETY AND WARNINGS
!
WARNING!
Electrical Shock Hazard
Failure to follow this advice may result in
electrical shock or death.
• If you are using an extension cord or a portable
electrical outlet device (eg multi-socket outlet
box), ensure that it is positioned so that it does
not come into contact with water or moisture.
READ AND SAVE THIS GUIDE
When using your clothes washer, follow basic precautions, including thefollowing:
General
z
This product has been designed for personal, family or household use. This product is
not designed for any commercial use. Any commercial use will terminate this products
manufacturer’s warranty.
z
A damaged power cord must be replaced by a Fisher&Paykel trained and supported
service technician or qualified person in order to avoid a hazard. Do not use the
appliance until it has been repaired to avoid a risk of electric shock.
z
Do not operate this machine if it has been damaged during transport. Contact your
Fisher&Paykel dealer or Fisher&Paykel trained and supported service technician.
z
This clothes washer is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge,unless they are supervised or given instructions on how to use the
washerby someone responsible for their safety.
z
Keep children away from the washer while it is in operation.
z
Supervise children to ensure they do not play with the washer or climb inside thedrum.
z
The washer should only be used for washing and rinsing of textiles where this
isindicated on the care label.
z
Do not add petrol, dry-cleaning solvents, or other flammable or explosive substances to
the wash water. These substances give off vapours that could ignite or explode.
z
Do not wash articles that have been previously cleaned in, washed in, soaked in,
or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive
substances as they give off vapours that could ignite or explode.
z
The lid will be locked for some parts of the wash cycle for safety reasons. It is possible
to open the lid during the cycle under certain conditions. Never force the lid open.
z
Do not touch or operate the machine with wet hands or with bare-feet.
z
Ensure the installation provides accessibility to the plug or incorporate a switch in the
fixed wiring in accordance with the wiring rules to allow disconnection of the appliance
from the supply after installation.
z
Read and follow the detergent manufacturers’ instructions carefully. Instructions on
how to use the detergent will be clearly indicated on the pack. Remember to store your
detergents out of the reach of children.
5
SAFETY AND WARNINGS
MODEL CODE MAX CAPACITY* (KG)
WA1068P 10
*Capacity refers to the maximum dry weight of items the washer can wash at any one time.
z
Do not overload your washing machine beyond its rated capacity.
z
Do not wash an electric blanket in your washer unless the care label specifically states
it is safe to do so.
z
Do not wash curtains in this washer, as sunlight makes them brittle and they may
disintegrate during washing.
z
The only user-removable parts of the washer are the inlet hose(s) and dispenser. No
other parts are designed to be removed by anyone other than a Fisher&Paykel trained
and supported service technician.
Installation
z
For guidance on how to install your product, please refer to installation instructions
contained in this document.
Water supply requirements:
z
Inlet water pressure: Max. 1MPa (145psi), Min. 34kPa (5psi)
z
Inlet water flow rate: Min. 8litres/minute
z
A pressure-reducing valve must be installed if pressure is higher than 1MPa.
z
For optimum wash performance check the supply pressure is within the
recommendedrange.
z
New hose sets provided with the washer should be used to connect the washer to the
water mains. Old hose sets should not be re-used.
z
We recommend the inlet hose(s) are changed every 5 years. WARNING: Failure to do so
may result in a flood and damage to property.
z
The hot water temperature should not exceed 65°C and the cold water temperature
not exceed35°C. Temperatures above these may cause the machine to fault or cause
damage to the machine.
z
Install the machine on a solid and level floor surface ensuring it has at least 20mm
clearance on each side. The washer must not be installed on any textured floor
coverings (eg carpet, rugs).
Disposal
z
When disposing of the washer, it is recommended that the lid is removed to
avoidchildren getting trapped inside, and that the electrical cable is cut off
close to thewasher.
INSTALLATION INSTRUCTIONS
6
INSTALLATION INSTRUCTIONS
Accessories
Check if you received the following accessories with your Fisher&Paykel washer. Youwill
find them inside the drum or attached to the packaging.
z
1 x hose guide
z
2 x inlet hoses.
Unpacking
To ensure the best performance from your new washer please follow the instructions below.
Removing the packaging
Please ensure that the base packer has been removed before operating your machine.
Tilt washer backwards to remove packer
1 Remove the outer packaging.
2 Tilt the machine backwards and walk it off the
base packer one foot at a time (ensure the lid is
still taped down).
3 Remove the base packer from under the
machine by tilting the machine backwards and
pulling the packer out the front.
4 Remove the tape, lift the lid and remove the
bowl packer from the bowl.
5 Remove the hoses and accessories.
6 Keep the base packer and bowl packer in case
they are required for future transit.
INSTALLATION INSTRUCTIONS
7
Product and minimum clearance dimensions
PRODUCT DIMENSIONS MM
A Overall height of product* (to highest point on console) 1060 – 1090
B Overall width of product 685
C Overall depth of product 700
D Height of product to top of lid closed* (measured at
front of product)
950-980
E Height of product to top of lid open* 1440 – 1470
Standpipe height 850 – 1200
MINIMUM CLEARANCES MM
F Minimum cavity width 725
G Minimum depth clearance (including inlet hoses and drain hose) 750
H Minimum clearance to adjacent product
#
(dryer) 20
I Minimum clearance to side or wall
#
20
J Minimum clearance at the rear of the product 50
*The exact height of your washer is dependent on how far the feet are extended from the base of
the washer.
#
Applies either side.
PROFILE VIEWFRONT VIEW
A
A E
B C
f G
D
H
INSTALLATION INSTRUCTIONS
8
Levelling instructions
It is IMPORTANT to level the washer to ensure good spin performance.
A level is provided with your washer. The washer is level when the bubble sits in the centre,
within the two lines.
Your washer is equipped with self-locking feet at the front to ensure they do not move once
you have levelled your washer. Move the washer using the top corners, do not push the
centre front of the washer.
After levelling, the corners of the washer should be clear of the floor and the washer must
not rock in any direction.
1
2
3
Move the washer to its final position allowing
for required clearances.
Level the washer side to side:
Close the lid and place the level at the centre
back of the lid (near the control panel). Pull
the machine out and adjust the rear feet until
the machine is level side to side.
Level the washer front to back:
z
Open the lid and place the level on the left
side, in line with the centre of the bowl.
z
Adjust the front left foot (wind down).
z
Repeat the above steps for the right
foot. There should be equal weight on
both front feet.
Level
Re-check the washer is level:
z
Place the level at the centre front of the
topdeck (forward of the lid lock slot)
z
Ensure washer does not rock
in any direction.
z
If washer is not level repeat the above steps
Tape the lid down before moving washer.
Level
INSTALLATION INSTRUCTIONS
9
Water supply
Inlet hoses
Failure to adhere to the following instructions may result in a flood and
damage to property:
Only use the new hose set provided with your washer
Water supply requirements:
z
If you have an uncontrolled water heating source (eg a wet back or solar heating
system) you should fit a tempering valve. This will ensure the hot water temperature
remains within safe limits. Contact your registered plumber to select and install the
tempering valve.
z
Your cold water should not exceed 35°C and your hot water should not exceed
65°C. Temperatures above these may cause the machine to fault or cause damage
to the machine.
z
Inlet water static pressure: Max.1MPa(145psi) Min.34KPa (5psi).
z
Inlet water flow rate at tap: Min.8litres/min.
Cold supply only:
If you only have a cold water supply, an inlet valve cap (blanking cap) MUST be connected
to the Hot inlet valve. The cap prevents water leaking out of the hot valve. The cap is
available from your Fisher & Paykel trained and supported service technician, Part No.
388491P. This appliance incorporates backflow protection complying with AS3500.1. No
further backflow protection is required for connection to the water supply.
Note: Your washer does not have an internal heater to heat water.
Elbow
(Machine) end
Straight
(Tap) end
Inlet hose ends
1 Connect the straight ends of the inlet hoses to the taps
(thereare washers fitted in both ends). Connect the red
connector hose to Hot, and the white connector hose
to Cold.
2 Connect the elbow ends of the inlet hoses to the
corresponding machine inlet valves. Inlet valves are
marked on the back of the machine. Ensure the Hot
valve is connected to the hot tap and the Cold valve is
connected to the cold tap.
H = Hot C = Cold
INSTALLATION INSTRUCTIONS
10
Draining
Placing the drain hose in a standpipe or tub
z
Regularly check that your standpipe or tub is free from lint or other obstructions, which
may affect how your machine works or may cause flooding.
z
In multi-storey apartments or any upper floor, the machine should be installed on a floor
equipped with a drain.
z
Draining must comply with local by-laws.
Electrical connection
z
This appliance must be supplied with a 220–240V, 50Hz, sinusoidal, 10Aelectrical supply.
z
Check the power cord for damage, making sure it is not squashed or twisted.
z
A damaged power cord must be replaced by a Fisher & Paykel trained and supported
service technician, in order to avoid a hazard.
z
The appliance must not be operated until it is repaired, as there is a risk of electric shock.
SPARE PARTS* PART NO.
Inlet Valve Cap 388491P
Hose Inlet Long (2m) 422680P
Hose Inlet Large Bore 426123P
Drain Hose Extension 425627P
* Available from your Fisher&Paykel dealer or a Fisher&Paykel trained and supported
service technician.
Pull hose
through
guide
Flex hose
guide apart
Standpipe 850 – 1200 mm
(20 mm)
maximum
Fitting the drain hose guide
1 Carefully pull the drain hose out
from the back of the machine by
pulling the exposed part of the hose
downward and outward.
2 To guide the drain hose over the tub
or standpipe the hose guide MUST be
fitted to the drain hose.
3 Place the drain hose in the tub or
standpipe. Do not fit the hose to a
drain spigot. Drainage must not be
airtight in order to prevent siphoning.
To prevent siphoning the drain hose should not extend more than 20mm from the end
of the guide. The height of the standpipe or tub should be between 850–1200mm. The
drain hose can be trimmed to length.
INSTALLATION INSTRUCTIONS
11
Completing your installation
z
Turn on the water and check all hose connections for leaks. Make sure there are no kinks
in the hoses. Check the hose connections for leaks again after 24hours.
z
Uncoil power cord, remove and discard the plastic pin cover, and plug into wall socket.
z
Connect the appliance to an earthed outlet protected by a fuse of suitable capacity.
Installation test cycle
Your washer must be correctly installed before use. Check the installation and operation of
the washer using the following procedure:
If there are any problems, you must address these before proceeding with normal use. The
washer will automatically turn off at the end of the cycle if there are no problems.
1
Touch to activate your washer.
3
Touch to start the installation test cycle.
The machine will beep to signal the end of
the installation test cycle. Any faults will be
displayed on the screen (refer to the back of
this user guide to help identify faults).
If you need further assistance, please contact
a Fisher&Paykel trained and supported
service technician or our Customer Care
Centre. Refer to ‘Customer care’ section for
contact details.
2
Touch both the and OPTIONS buttons at the
same time, and hold for three seconds.
+
IMPORTANT!
Do not touch or operate the washer with wet hands or with bare feet.
12
BEFORE YOUR FIRST WASH
Before you start, mark ( ) accordingly if you have gone through
the checklist below:
1 Has the basepacker been removed?
2 Is the drain hose threaded through the hose guide ‘U bend’ (with no more
than 20mm extended) and hooked into your standpipe or tub, or attached
to a spigot?
3 Is the hot hose connected to the hot valve marked ‘H’?
4 Is the cold hose connected to the cold valve marked ‘C’?
5 Have the taps been turned on?
6 Is the machine correctly levelled, feet are extended and cabinet corners are
clear of the floor?
7 Has the power cord been connected to an appropriate power supply and the
power turned on?
8 Have you performed the installation test cycle? Refer ‘Installation
instructions’ page.
FabricSmart™ capacity
FabricSmart™ offers a very generous 10 kg capacity. The list below outlines what is included
in a 10kg wash load (in accordance with AS / NZS 2040.1:2005).
Note: The above load composition is indicative only. We recommend for everyday use that
you separate out your sheets and towels and wash them separately on the
REGULAR cycle.
WASH LOAD - 10 KG QUANTITY
Sheets (double) 4
Bath towels 8
Tablecloths 3
Shirts 4
T-Shirts 6
Pillowcases 6
Shorts 6
Washcloths 4
Handkerchiefs 2
13
SAFETY FEATURES
Lid lock
The lid of your FabricSmart™ washer is locked for some parts of the wash cycle, ensuring
safety for you and your family while it is operating.
The
LID LOCKED light (above the button) is illuminated when the lid lock is activated,
letting you know at a glance if you can open the lid or not.
To unlock the lid at any time during the cycle touch
.
If the lid is left open, your FabricSmart™ washer will be unable
to lock the lid, and the cycle will be halted. The machine will
beep to alert you and display a warning message on the
screen. If this occurs, close the lid and touch
.
Do not put anything down the lid lock slot in the top deck of
your machine.
Do not try to disable the lid lock.
Auto drain
z
Unsupervised clothes washers filled with water can present a drowning hazard to small
children. In order to minimise any risk of this type of accident, your FabricSmart™ has
been pre-programmed to know when this potential hazard is created and drains the
wash water to a safe level.
z
If you pause your FabricSmart™ at any time during the wash cycle when there is water in
the bowl, the machine will activate the auto drain function after three minutes. This will
drain the water in the wash bowl to an acceptable level, minimising any potential hazard.
z
A warning message will be displayed on the digital display while auto drain is in
operation. The cycle can be restarted at anytime by touching .
Lid lock
14
CONTROL PANEL
1 POWER Touch to turn the washer ON/OFF.
2 Keylock Touch to disable all buttons on the display panel, except the
‘POWER’ button. This prevents accidental button presses.
3 SmartTouch™
Control Dial
Rotate to select your desired wash cycle.
z
Red LED illuminates to indicate the selected wash cycle.
4 Digital display
screen
Shows the following:
z
‘Time to go’ – the remaining time in the cycle that is
currently running.
z
Delayed start time of wash cycle.
z
Notifications if an error is detected or a warning is necessary.
5 Delay Start Touch to increase or decrease the delay start time.
6 Eco Active Touch to turn Eco Active on or off
7 Wash Temp Touch to select the water temperature.
8 Soil Level Touch to select the level of soil in your load
9 Spin Speed Touch to select the washer spin speed
!0 Water level Touch to select the water level for your wash.
If Auto is selected your wash will automatically select the most
efficient water level for the load.
!1 Options Touch to select Eco Rinse, Soak or Stain Treatment..
!2 Lid Lock Illuminates to indicate the lid of the washer is locked.
To open the washer pause the cycle.
!3 START/PAUSE Touch to start or pause the selected wash cycle.
2 31 5
4 !2
7 8 9 !0 !1 !36
15
CONTROL PANEL
1
To turn your washer on, touch and hold the
button for two seconds. This will activate
the display panel. KEYLOCK will remain
activated but let you select your wash cycle
options and start the cycle.
To pause your washer at any time during
the cycle, touch and hold the button for
two seconds, or touch the button twice in
quick succession.
2
1
Touch and hold the button for two seconds.
When activated, the light above the
button
is illuminated.
To turn Keylock mode ON or OFF:
If Keylock mode is activated:
Time to go
Your FabricSmart™ washer will display how many minutes a wash cycle has remaining, so
that you can tell at a glance when your washing will be finished. Once you have selected
your wash cycle and options, the time the wash cycle will take to complete willbe
displayed. Please be aware that actual cycle times may vary as they are influenced by a
number of factors, eg the flow rate of your water supply, the load sizeand cycle selection.
Keylock mode
Keylock can be used to lock the buttons on your FabricSmart™ washer when not in use. This
will avoid accidental button pushes from items left on the lid of the washer and also from
any little fingers.
16
CONTROL PANEL
3
To stop your washer or power off at any time,
touch and hold the button for 2seconds
or touch the button twice in quick
succession.
17
WASH CYCLES
Wash cycle guide
Your washer has a number of wash cycles to suit your laundering needs. Selecting the
most appropriate cycle for each particular wash load will help ensure you get the best
wash result.
CYCLE DESIGNED FOR
WAS H
TIME
(MIN)
WAS H
ACTION
WAS H
TEMP
RINSE
MAX
SPIN
SPEED
(RPM)
Regular * For normally soiled everyday
cotton loads,
eg t-shirts, shorts, shirts.
11-15 Regular
Warm/
Cold
Spray/
Deep rinse
1100
Heavy Recommended cycle for
heavily soiled durable
garments, eg tea towels,
children’s clothes.
13-19 Heavy Warm
Spray/
Deep rinse
1100
Delicate Designed for delicate,
lightly soiled clothes and
recommended for all ‘Hand
wash only’ items.
3-7 Delicate
Warm/
Cold
Spray/
Deep rinse
300
Wool Designed for machine
washable woollen items.
2-6 Delicate
Warm/
Cold
Spray/
Deep rinse
300
Easy Iron Recommended cycle for
items susceptible to creasing,
eg shirts, dress trousers.
7-11 Regular
Warm/
Cold
Spray/
Deep rinse
700
Bulky Recommended cycle for
washing bulky items.
6-10
+ 30 min
Soak
Bulky Warm 2 Deep rinses 300
Allergy Recommended cycle for
people with skin and other
sensitivities.
11-17 Regular Hot
Spray/
2Deep rinses
1100
Quick For washing lightly soiled
garments in a faster time.
1-5 Regular
Warm/
Cold
Spray/
Deep rinse
1100
Sports Designed for sports items.
13-17 Sports Warm
Spray/
Deep rinse
1100
Bowl
Clean
For maintaining the
cleanliness of your washer.
Periodic
agitation
during
a 2hour
soak
Delicate Hot
Spray/
Deep rinse
700
Rinse This cycle allows you to
select ‘Rinse’ and ‘Spin’ only.
n/a Regular Cold
Spray/
Deep rinse
700
Spin This cycle gives you the
ability to select a ‘Spin’ cycle
only. This cycle also allows
you to customise the spin
speed to suit your needs.
n/a n/a n/a n/a
1100
or as
selected
*The ‘Regular’ cycle, with ‘Eco Active, On’, ‘Warm/Cold’ wash temp, ‘Normal’ soil level, ‘1100’ spin
speed, ‘Auto’ water level and ‘Eco Rinse’ selected is the recommended water and energy saving
cycle for normally soiled, everyday washing.
18
ECO ACTIVE™ WASH
Your FabricSmart™ uses a dual-action wash to give excellent wash performance while
taking great care of your clothes. We call this the Eco Active™ wash. The two parts to the
Eco Active™ wash are explained below:
For both ‘Eco Active™, On’ and ‘Eco Active™, Off’ selections
your FabricSmart™ washer fills the bowl at the selected
temperature with just enough water so that your clothes
are 100% saturated. This small amount of water flows down
through the clothes, into the bowl base, mixes with the
detergent, then is pumped up a specially designed portal
and back onto the clothes in a cascade effect. This wash
action thoroughly dissolves and activates the detergent.
The concentrated solution of detergent and water rapidly
targets stains and soils at the fibre-level of fabrics,
boosting soil removal and accelerating the washprocess.
Note: The detergent activating wash on the ‘Sports’ cycle
is cold temperature.
After recirculating the sudsy water through your clothes
for 4 minutes if you have selected ‘Eco Active™, On’, your
FabricSmart™ washer will fill with just enough cold water to
suspend the clothes in solution. Agitation will then begin,
moving soil away from the clothes. If you have selected
‘Eco Active™, Off’ or the ‘Sports’ cycle, your washer will
fill with just enough water at the temperature you have
selected.
Agitation wash (top-loader type wash)
Detergent activating wash (front-loader type wash)
19
WASH PREPARATION
Sorting
Sort items according to colour, fabric type, and soil type. Wash fine, delicate fabrics
separately from thick, heavy fabrics. Always separate coloured items from whites, especially
when they are new. Colour run could be an issue if you wash items at highertemperatures.
Some soils, like mud and blood are best washed in cold water. Oilysoils (eg some foods
and marks on shirt collars) are best washed in warm water.
The care label will tell you about the fabric of the garment and how it should be washed.
Before you load
z
Check pockets for items that could damage your clothes or get caught in the washer.
z
Close zippers, hooks and eyes, and other fastenings (ie fasten the opening of duvet/
doona covers) and remove loose bra wires. All these can damage both your washer
andyour clothes.
z
Place delicate items, such as lingerie, in a mesh laundry bag before placing in the washer.
z
Pre-treat any stains, taking care not to spray pre-treaters on your washer as they can
cause damage to the plastic surfaces.
Make sure the water level suits the load size
If manually selecting the water level, select the correct water level by using the mark on the
agitator nearest to the top of the load. Ensure the load does not extend above the bottom
of the fabric softener dispenser cup, as splashing may occur.
For a balanced load
z
Place unfolded clothes firmly and evenly around the agitator, no higher than the bottom
of the fabric softener dispenser cup.
z
Do not wrap large items, such as sheets, around the agitator.
z
A mixture of small and large items will wash best.
In the unlikely case of an out of balance load, refer to the ‘Levelling instructions’ to check
the machine is correctly levelled.
20
WASH PREPARATION
Selecting the right detergent
z
We recommend using domestic laundry detergent. Use powder or liquid detergent for
‘Top Loader’ machines.
z
When washing wool items, remember to use a detergent specifically
recommended for woollens.
z
Soap flakes or granulated soap powders should not be used in your washer.
z
Pods – Detergent pods are a ‘no mess’ alternative to powdered or liquid detergent. They
must be placed in the bowl before loading your clothes.
How much detergent?
Follow the instructions on the back of the detergent packet as a guide to the correct
amount of detergent to use. The correct amount of detergent will vary, depending on the
amount of soil in your clothes and the size of your load. Jeans and work clothes may need
more detergent, while towels usually need less. The larger your load, the more detergent
you may have to add.
Adding the detergent
Remove the fabric softener dispenser cup.
Pour liquid or powder detergent down
the centre of the agitator. Pre-dissolving
detergent in warm water (before adding it to
the machine) when washing in cold water can
improve the performance of the detergent.
Replace the fabric softener dispenser cup
(this prevents smallarticles falling down the
centre of theagitator).
1
2
21
WASH PREPARATION
How the fabric softener is dispensed
The fabric softener goes into the dispenser cup on the top of the agitator. During the rinse
the machine spins to release the fabric softener, delivering it down the agitator stem as the
machine fills for the final deep rinse.
If fabric softener is not added to the washer correctly, it may contribute to ‘scrud’
(described below).
Note: The ‘Bulky’ and ‘Quick’ cycles and ‘Eco Rinse’ option are not designed to be used
with fabric softener as the fabric softener will not be dispersed correctly.
Cleaning the dispenser
When using fabric softener, rinse your dispenser at the end of each wash.
How much fabric softener?
Always follow the manufacturer’s recommendations on the fabric softener packaging for
the correct dosage. The ring on the dispenser cup is a guide only for the maximum amount
of fabric softener to add for a full load. Smaller loads require less fabric softener.
1
Separate the cup from the dispenser body by
pushing downward on the base of the cup.
Rinse both parts of the dispenser using warm
soapy water.
22
WASH PREPARATION
Scrud
Scrud is the name given to the waxy build-up that can occur within a washer when the
fabric softener comes into contact with detergent. This can happen when fabric softener
is not added to the machine correctly. This build-up is not brought about by a fault in the
machine. If scrud is allowed to build up in the machine, it can result in stains on your clothes
and/or an unpleasant smell in your washer.
If you wish to use fabric softener we recommend:
z
Using fabric softener sparingly.
z
When filling the dispenser, do not splash or overfill.
z
Clean the dispenser as soon as the cycle has finished.
z
Clean your machine regularly (refer to the ‘Caring for your washer’ section).
z
Cold water washing increases the chance of a build-up of scrud occurring. We
recommend a ‘Warm’ or ‘Hot’ wash at regular intervals, eg approximately every 5thwash.
z
Fabric softener of a thinner consistency is less likely to leave residue in the dispenser and
contribute to a build-up.
23
GETTING STARTED QUICKLY
The buttons require only a gentle touch to activate.
1
Touch to activate your FabricSmart™
washer.
2
Select your desired wash cycle by turning
the SmartTouch™ Control Dial. The wash
cycle icons will illuminate as you turn the dial
showing which cycle is selected, refer to the
WASH CYCLES section.
Choose your wash options, eg you may want
a
WARM wash temperature and a SLOW spin,
refer to the WASH OPTIONS section.
3
4
Touch to start the cycle. The washer will
start to fill with water and select the correct
wash action for your load.
For best fabric and colour care, remove your
clothes as soon as the cycle has finished.
24
GETTING STARTED QUICKLY
During a spray rinse or spin, there will be a slight delay while the bowl slows to a stop and
the lid is unlocked.
Failure to follow the advice in this guide may result in damage to your garments, and your
expectations of wash performance may not be met.
5
6
DELAY START allows you to delay the start of
your wash by 5 mins up to 18 hours, refer to
the WASH OPTIONS section.
If you wish to stop your FabricSmart™ washer
touch
.
Use
KEYLOCK mode to lock the buttons on
the display, preventing them from being
activated accidently by a washing basket
or little fingers, refer to the FABRICSMART™
WASHER CONTROLS
section.
25
WASH OPTIONS
When washing an unusual load, eg large bulky garments, items or pillows, we recommend
you select the BULKY cycle. If there is already water in the bowl, it is best to manually
select the water level.
Water Level
Auto water level
Your washer has the ability to automatically select the most efficient water level for
the load.
1
Place your clothes in the washer.
Select the wash cycle (and select
AUTO water
level if not automatically selected).
2
Touch . The washer will automatically fill to
the correct water level for the load, for both
phases of the wash.
Manual water level selection
The agitator has five levels marked on its stem that can be used
to help you select the correct water level. Select the correct water
level by using the mark nearest to the top of the load.
z
The levels marked on the agitator do not correspond exactly
to the level of the water. They indicate the level of dry clothes
suitable for the water level.
z
Your washer may occasionally add water during agitation. This
is to maintain the water level due to the release of air trapped
in the garments.
z
Out of balance loads, tangling or splash-over can be caused by
selecting a water level that is too high.
26
WASH OPTIONS
Wash Temp
FabricSmart™ offers 5 wash temperatures, and an additional setting, ‘Controlled Cold’.
The wash temperature selected is used in the detergent activating part of the wash except
for the
SPORTS cycle (refer to the ‘Eco Active™ wash’ section). If Eco Active™ is ‘On’ the
temperature will be lower for the second part of the wash. When Eco Active™ ‘Off’ is
selected, the bowl will fill with the wash temperature selected.
For the
ALLERGY cycle the bowl fills with water at the temperature selected.
The temperature of cold tap water varies widely depending on your location and the
season. We have developed ‘Controlled Cold’, which adds a small amount of warm water,
when necessary, to raise your cold water wash to 20°C for a more effective wash (refer
to the ‘Changing pre-set options’ section for detail on how to set ‘Controlled Cold’ as the
default temperature for your cold water wash).
COLD TAP
CONTROLLED
COLD
WARM/COLD WARM WARM/HOT HOT
Incoming water
from tap
20°C 35°C 40°C 50°C 60°C
27
WASH OPTIONS
Wash cycle options
Stain Treatment
If you have stains in your wash load you can add a number of short soaks to the wash to
help remove these by selecting the ‘Stain Treatment’ option.
Spin Speed
Your CleanSmart™ washer offers three spin speeds:
FAST (1100 rpm), MEDIUM (700 rpm)
and SLOW (300 rpm), plus an additional SPIN HOLD option.
Increase or decrease your spin speed by touching
the
SPIN SPEED button. SPIN HOLD will pause the
washer at the end of the rinse, allowing you to
remove drip-dry items before you proceed the
washer to its final spin (touch to start the spin).
Some spin speeds are not available on some
cycles for best clothes care (eg
DELICATE cycle).
Soak
The
SOAK option provides a two hour soak during the middle of the wash phase of the
cycle. The washer will then complete the rest of the cycle. During SOAK, the washer will
agitate for a few seconds every minute.
Ensure items are colourfast before using soak.
Select SOAK from the OPTIONS menu.
Note: If the
SOAK option is selected on a
QUICK cycle, the soak time will be one hour
only.
To exit
SOAK early, touch and turn the
dial to select RINSE. Change the SPIN SPEED if
necessary (eg select 300 if washing delicate
or creasable items) and touch .
1
2
DO NOT use your washer to soak items in bleach or sanitiser and if you’ve soaked items in
a bucket, do not tip the contents of the bucket into your washer. The chemicals in these
products are very corrosive to metal surfaces and can damage your washer. Rinse and
wring items out thoroughly before placing them in your washer.
28
WASH OPTIONS
Soil Level
Your clothes and other washable items sometimes need more or less cleaning than others.
The
SOIL LEVEL option lets you adjust the wash to suit the amount of soil in your load. For
example, for dirty clothes, select HEAVY and for items that are only lightly soiled, select
LIGHT. This adjusts the wash time accordingly to give the load the right amount of agitation
in order to remove the soil.
Eco Rinse
Use the
ECO RINSE option to save water. The ECO RINSE option uses a spray rinse which
has been specially designed to use at least 25% less water than a traditional rinse. Use this
option when you want to use less detergent and less water. However, if you have low water
pressure or sensitive skin it is better to use a traditional rinse.
The
ECO RINSE option has not been designed to be used with fabric softener, as it does not
have a deep rinse to dispense the softener correctly. Fabric softener should not be used if
this option is selected.
Note:
ECO RINSE is available on selected cycles only. If you try to select this option on other
cycles your washer will skip over the option. The wash cycle will take slightly longer when
the ECO RINSE option is selected.
There are some wash loads that may not suit being washed using the
ECO RINSE option. For
instance, loads that have a lot of sand or sawdust in them or garments where the colour still
runs from them.
29
WASH OPTIONS
Delay Start
The
DELAY START option can delay the start of the wash cycle between 5 minutes and
18hours. This can be useful to time your washing to finish when you arrive home from work,
or to start once you have finished in the shower.
Avoid using
DELAY START for damp, non-colourfast items as this may cause dye run to
occur.
Touch the
MORE button to increase the
delay time, and LESS button to decrease
the time, or turn DELAY START off.
Touch
to confirm your selection and start
the countdown. The display screen will show
the time until the cycle is set to begin.
1
2
30
Washing bulky items
Washing woollens
Many woollen items carry a ‘Machine Washable’ care claim. The fibres of these woollens
have been treated to prevent felting when they are machine washed.
z
Check the care label.
z
Use a wool detergent.
z
Use the specially designed WOOL cycle.
z
To dry woollens lie them flat on a towel and pat into shape. Dry out of direct sunlight.
Most handcrafted garments are not made of machine washable wool and we recommend
that you wash them by hand only.
WASH OPTIONS
Forcing large items into the machine may result
in them being damaged during washing. Make
sure there is enough room in the machine for
items to move when being washed.
Some items float up during the wash (egduvets/
doonas, water-proof and water-resistant items
and pillows). If they sit too high they may touch
stationary parts of the machine during agitate or
spin. To minimise the chance of this happening,
ensure bulky items are pushed back down into
the water after fill, and pushed down again to sit
below the medium high water level mark on the
agitator before
SPIN. Select a ‘SPIN SPEED, 300’.
To prevent an out of balance load or splash-over we recommend washing all bulky items,
including water-proof and water-resistant items, on the
BULKY cycle.
If you wish to re-spin the load at a faster speed make sure the load is sitting below the
medium-high mark before spinning.
31
CUSTOMISING A WASH CYCLE
To customise a cycle
You can program your FabricSmart™ washer to remember the wash options you prefer for
each wash cycle. For instance, you may want to set the
REGULAR cycle to default to a WARM
wash or set HEAVY cycle to include a SOAK.
1
Touch .
2
Turn the dial to select the wash cycle you
wish to customise, eg REGULAR.
Touch and hold the button of the option
you want to customise, eg
WASH TEMP for
3seconds. You will hear 2 quick beeps and
the wash cycle icon will flash. The screen will
display .
3
4
Select your preferred setting, and any other
options you wish to customise for this cycle.
32
CUSTOMISING A WASH CYCLE
To change your customised wash cycle simply repeat these steps.
5
Touch to store your customised cycle. A
long beep will sound to confirm that your
changes have been saved..
33
CHANGING PRE-SET OPTIONS
Option Adjustment mode
After using your washer a number of times
you may want to fine tune some of the
options to suit your wash needs.
There are a number of pre-set options, which
can be changed:
1 The wash temperatures, including
changing the
COLD wash temperature to
CONTROLLEDCOLD.
2 The out of balance recovery routine.
3 The number of beeps at the end of
the cycle.
4 Resetting to factory default settings.
To change or reset any of the options, repeat the above steps.
+
Wash Temp
OOB Recovery
Factory Reset
EOC Beeps
Turn the washer on at the wall but do
not touch .
Touch and hold the
and together
for 3seconds. You will hear threequick
beeps indicating you have entered
Option Adjustment mode. The washer
will show the default setting for the COLD
wash temperature.
+
Wash Temp
OOB Recovery
Factory Reset
EOC Beeps
Use the dial and buttons on the control panel
to make your changes to the pre-set options.
Touch
to return to normal mode when
you have finished modifying your options.
Your washer will automatically remember
your changes.
+
Wash Temp
OOB Recovery
Factory Reset
EOC Beeps
To enter Option Adjustment mode
1
2
3
ICON DEFAULT
CUSTOMISED
FUNCTION
Wash Temp
OOB Recovery
Factory Reset
EOC Beeps
Heavy Wash Temp
Wash Temp
OOB Recovery
Factory Reset
EOC Beeps
Delicate
OOB
Recovery
Wash Temp
OOB Recovery
Factory Reset
EOC Beeps
Wool EOC Beeps
Wash Temp
OOB Recovery
Factory Reset
EOC Beeps
Easy Iron Factory Reset
34
CHANGING PRE-SET OPTIONS
Wash temperatures
All wash temperatures can be individually adjusted if you think they are too hot or too cold.
The hot temperature will be the same as the hot water supply temperature.
To modify the wash temperature:
Adjusting your options
1
1
Wash Temp
OOB Recovery
Factory Reset
EOC Beeps
Enter the Option Adjustment mode.
(refer to the ‘OPTION ADJUSTMENT MODE’
for instructions)
The diagram shows how the wash cycle icons
relate to the pre-set options you can change.
It also shows what will be displayed when
you first enter Option Adjustment mode.
Options you can change are accessible using
the
HEAVY, DELICATE, SHEETS and EASY IRON
cycles only.
Enter the Option Adjustment mode.
(refer to the
‘OPTION ADJUSTMENT MODE’ for
instructions)
Select the
HEAVY cycle.
2
Wash Temp
OOB Recovery
Factory Reset
EOC Beeps
Use the DELAY START, MORE button on the
panel to scroll through the available settings
of your selected option, eg to increase or
decrease the temperature of your warm wash
temperature, or to change the number of
beeps at the end of the cycle.
35
Controlled Cold
If your incoming cold water temperature is very low and you choose to do a ‘Cold’ wash,
the wash would be less effective. The
CONTROLLED COLD option solves this problem by
adding a small amount of hot water to raise the temperature of the wash to approximately
20°C.
To programme the Controlled Cold temperature option:
2
Select the wash temperature you want to
adjust, eg WARM, by touching the
WASH TEMP button. The digital display
screen shows the current setting.
3
Touch the MORE or LESS button
to increase or decrease to the desired
temperature. Each increment is equal to
approximately 1°C.
1
Wash Temp
OOB Recovery
Factory Reset
EOC Beeps
Enter the Option Adjustment mode
(refer to the ‘OPTION ADJUSTMENT MODE’
for instructions).
Select the
HEAVY cycle.
CHANGING PRE-SET OPTIONS
36
2
Select COLD wash temperature by
touching the WASH TEMP button (if not
already selected).
3
The digital display shows the temperature
adjustment possible. The default setting is
, ie the temperature of the incoming
water from the supply for cold water.
4
Touch the MORE button until is
displayed. Your washer will now control the
cold temperature to approximately 20°C.
Note: each of the remaining settings equals
an approximate 1°C temperature increase or
decrease from this point.
Touch
to save the setting (if you wish to
make no other changes).
If you always use
COLD or CONTROLLED COLD water, we recommend that a WARM or HOT
wash be used regularly, eg every 5th wash should be at least a warm one to maintain the
cleanliness of your washer.
CHANGING PRE-SET OPTIONS
37
CHANGING PRE-SET OPTIONS
Out of balance recovery routine
When your washer is spinning it can sense if the wash load is out of balance. If an out of
balance load is detected, the washer will stop and re-try spinning one more time. If it still
senses an unbalanced load there are two options the washer can take.
Automatic recovery OFF (default setting)
Your washer will stop, beep, and show
in three phases on the display
screen. You must redistribute the load more evenly yourself. Use this option if you wish to
conserve water.
Automatic recovery ON
Your washer will try to automatically correct the out of balance load. It will fill with water
and agitate to redistribute the load before trying to spin up again.
To change the out of balance (OOB) recovery routine:
1
Wash Temp
OOB Recovery
Factory Reset
EOC Beeps
OOB Recovery
Enter Option Adjustment mode
(refer to the ‘OPTION ADJUSTMENT MODE’
for instructions).
Select the
DELICATE cycle.
2
Wash Temp
OOB Recovery
Factory Reset
EOC Beeps
OOB Recovery
Touch the MORE or LESS button to turn
automatic recovery or .
38
CHANGING PRE-SET OPTIONS
Remember, to save changes and exit from
the Option Adjustment mode (ie to return
to normal operating mode), touch the
button.
End of cycle beeps
The beeps signalling the end of the cycle can be increased or decreased. The default
setting is 5beeps.
To modify the number of beeps sounding at the end of the cycle:
1
Wash Temp
OOB Recovery
Factory Reset
EOC Beeps
Enter Option Adjustment mode
(refer to the ‘OPTION ADJUSTMENT MODE’
for instructions).
Select the
WOOL cycle.
2
Wash Temp
OOB Recovery
Factory Reset
EOC Beeps
Touch the MORE or LESS button to
increase or decrease the number of beeps, or
for no beeps to sound at the end of the cycle.
39
CHANGING PRE-SET OPTIONS
Note: This action will reset the washer to the default settings, exit Option Adjustment mode
and restart the washer in normal operating mode.
Touch
to exit if you do not wish to reset your washer.
Factory reset
You can reset your washer to the default settings it left the factory with.
To reset your washer to its factory settings:
1
OOB Recovery
Factory Reset
Wash Temp
EOC Beeps
Enter Option Adjustment mode
(refer to the OPTION ADJUSTMENT MODE
for instructions).
Select the
EASY IRON cycle.
2
OOB Recovery
Factory Reset
Wash Temp
EOC Beeps
The display will show . Touch and hold
for 3seconds to reset your washer to its
factory settings.
40
CARING FOR YOUR WASHER
When you have finished using your washer
z
Turn off the taps to prevent the chance of flooding should a hose burst.
z
Turn off the power at the wall.
Cold water washing
If you always wash with cold water, we recommend that a ‘Warm’ or ‘Hot’ wash be used at
regular intervals, eg every 5th wash should be at least a warm one.
Cleaning your washer
Note: ensure the power is turned off at the wall before cleaning your washer.
z
Clean the surfaces of your washer with a soft damp cloth only and wipe dry. Do not use
scouring or spray cleaners as they can damage the paint, plastic and panel surfaces.
z
Clean the fabric softener dispenser after each cycle using warm soapy water.
z
To remove the agitator for cleaning, unscrew the nut down the centre of the agitator by
turning anti-clockwise.
z
The SmartTouch™ Control Dial and soft close lid are not designed to be removable for
cleaning. Do not attempt to remove the dial or lid.
The agitator must be fully pushed onto the shaft when refitting. Tighten the nut firmly by
hand. Ensure the agitator is not loose.
Cleaning the inside of your washer
It is important that you occasionally clean the inside of your machine. Your FabricSmart™
washer has a
BOWL CLEAN cycle specifically for this purpose and will remind you every
100 cycles to run this cycle (the BOWL CLEAN cycle icon will flash to alert you), or we
recommend completing this cycle 5 – 6 times a year.
Use commercial washing machine cleaners only. Ensure the cleaner used is compatible
with your waste water system, i.e. safe for use if you have a septic tank. Follow the
manufacturers instructions. We suggest not having any items in the washer during this
cycle.
Cleaning steps
1
Add the washing machine cleaner directly
down the centre of the agitator, follow the
manufacturers instructions.
41
2
Touch to turn your machine on and select
the BOWL CLEAN cycle.
Touch
to start the cycle, refer to the
‘Wash cycles’ for cycle details.
NEED
IMAGE
NEED
IMAGE
3
CARING FOR YOUR WASHER
Products that might damage your washer
z
Concentrated bleaches, laundry pre-soakers/sanitisers, stain removers and hydrocarbon
solvents (eg petrol and paint thinners) can cause damage to the surfaces eg control
panel, and components of your washer.
z
Be careful when washing garments stained with solvents as they are flammable. DO NOT
put them in your dryer.
z
Use of dyes in your washer may cause staining of the plastic components. The dye will
not damage the washer but we suggest you thoroughly clean your washer afterwards.
We do not recommend the use of dye strippers in your washer.
Washer sounds and beeps
Your washer will make sounds that you will not have heard from other clothes washers.
z
While draining, your machine may give several low thuds. Your machine is checking that
the water has drained before spinning.
z
Your washer will beep if you have used ‘No Spin’ and at the end of the cycle.
z
If your machine is beeping continuously or giving a musical series of beeps, refer to the
‘Before you call for service’ section.
Automatic lint system
Your washer has a self-cleaning lint system. The machine automatically separates the lint
from the wash water, traps the lint between the inner and outer bowls and flushes it out at
the end of the wash.
42
CARING FOR YOUR WASHER
Saving water, energy and the environment
Water efficient washing machines will save you money, but it is also worth thinking about
energy use, recycling water and the environment. Some options to consider are:
z
Turn the washer off at the wall when not in use.
z
Turn off the taps when not in use.
z
Wash full loads rather than several smaller loads.
z
Use the AUTO water level option/function.
z
Use the ECO ACTIVE™ wash and ECO RINSE option/functions.
z
Follow instructions on the detergent packet — do not overdose.
z
Use concentrated detergent — it costs less per wash.
z
Consider re-using the washing machines grey water on the garden or for flushing your
toilet — more information can be found on government websites promoting energy
and water saving.
43
BEFORE YOU CALL FOR SERVICE
User warnings
Your washer is capable of self diagnosis and may sound a series of beeps and display
anotification or warning to inform you when there is aproblem. In most cases you will be
able to address the problem the washer is alerting you to. Check this chart before you call
for service
PROBLEM DISPLAYED AS WHAT TO DO
The machine is
not getting any
hot water.
Hot water supply is not hot enough to maintain the wash
temperature you have selected. Select a lower wash
temperature.
Inlet hose filters may be blocked.
There may be a kink in the hose.
Hot tap has not been turned on.
Inlet hoses are connected to the wrong taps.
The machine is
not getting any
cold water.
Cold tap has not been turned on.
Inlet hose filters may be blocked.
There may be a kink in the hose.
Inlet hoses are connected to the wrong taps.
Cold water temperature exceeds recommended limits.
The flow rate of the supply water is too slow.
The machine is
not getting any
water.
The taps have not been turned on.
Inlet hose filters may be blocked.
The hoses may be kinked.
The drain hose is too low or the drain hose is pushed into the
standpipe too far and the water is siphoning out of the machine.
The flow rate of the supply water is too slow.
The machine is
out of balance.
Wash load is out of balance. Ensure the machine is stationary.
Manually redistribute the load.
Check the machine is level.
The machine has
too many suds.
The machine has a suds build-up (too much detergent may have
been used for the amount of soil in the load). Wait for suds to
dissolve (about 20min). Rinse clothes using a deep rinse.
Check the standpipe height does not exceed 1200mm.
If the symptom persists, call your Fisher & Paykel dealer or
Authorised Repairer.
44
BEFORE YOU CALL FOR SERVICE
PROBLEM DISPLAYED AS WHAT TO DO
The lid can’t
lock or the lid is
open.
Make sure the lid is closed.
Touch
If the symptom persists call your Fisher & Paykel dealer or
Authorised Repairer.
The machine is
overloaded.
The machine is overloaded and can not agitate. Ensure the
machine is stationary. Remove items until the remaining ones
can move freely.
Select a higher water level.
*The beeps are the same sound your washer makes when you turn it on at the wall.
45
FAULT CODES
When a continuous series of beeps is sounded, all the lights turn off on the control panel
and a number appears on the display, a fault has occurred. The washer will automatically
enter this mode if a fault occurs. The fault code will be displayed as followed by
a number on the digital display. To stop the sound, touch any button and perform the
following steps:
1 Turn your machine off at the power point.
2 Wait 1minute and turn it back on.
3 Check your machine is correctly levelled.
4 Remove your wash load.
5 Perform a ‘Rinse’ cycle.
6 If the fault re-occurs repeat steps
1
and
2
.
7 If the machine will still not work you will be required to call a Fisher & Paykel Authorised
Repairer to arrange service (refer to the ‘Customer care’ section). Record the fault code
number displayed and the serial number of your washer (located on the rear of the
machine) before calling. The fault code will indicate to the repairer what the problem
could potentially be.
If a fault code is being displayed, you can still turn your washer off by pressing
.
46
TROUBLESHOOTING
The following is a list of problems you may encounter when using this appliance and some
suggestions that may help to correct the problem. If you still have problems, please contact
your Fisher&Paykel trained and supported service technician.
Solving operating problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Washer not
turning on
Power not switched on at
the wall.
Switch the power off at the wall
and wait 60 seconds before turning
power on again.
Household power supply
not working.
Try plugging in another electrical
appliance.
Keylock may be activated.
Touch and hold the
button for 2
seconds.
Washer not filling
with water when
pressed
Inlet taps not turned on. Check that both the hot and cold
taps are turned on.
Blocked inlet hose filters. Clear blockages from inlet hose
filters.
‘Delay Start’ is set. Refer to ‘Delay Start’ for more
information.
Washer is filling
continuously
Drain hose is not installed
correctly.
Ensure drain hose is located in
standpipe or tub.
Ensure standpipe is at least 850mm
high but no more than 1200mm
high.
Machine could be siphoning. To prevent siphoning ensure the
drain hose does not extend more
than 20mm from the end of the
hose guide. Refer to the ‘Installation
instructions’ section.
Washer is not
spinning properly
The load could be out of
balance.
Pause machine and manually
redistribute the load.
Check the machine is level and does
not rock in any direction, refer to
‘Levelling instructions’
Check the machine does not have
suds build up.
Spin speed
sounds slower
than normal
Clothes are unevenly
distributed in the bowl.
Washer has compensated by
lowering the spin speed.
The outer wash bowl may
still be hot from being filled
with hot water.
The washer has slowed the spin
speed as a protective measure.
47
TROUBLESHOOTING
Solving operating problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Machine is
continually going
out of balance
Machine may not be level. Check the machine is level and does
not rock in any direction, refer to
‘Levelling instructions’.
Too much water for the load Ensure an appropriate water level is
selected for the load size (or select
‘Auto’ water level).
Refer to ‘Out of balance recovery
routine’ to change the out of
balance recovery mode.
Too much or too
little water when
filling on auto
water level
The machine needs to
determine the correct water
level for the load.
Refer to the ‘Wash options’ for more
information.
Some loads do not
suit ‘Auto’ water level,
egpillows.
Manually select the most
appropriate water level for the load.
Machine is making
noises
Banging.
Load is out of balance. Touch
and redistribute the load.
Other noises. Refer to ‘Caring for your washer’.
Small puddle
coming from
under the machine
The water level is too high
for the amount of clothes
and has caused excessive
splashing.
Select a lower water level.
Large bulky garments
(egpillows duvet) can cause
splashing.
Wash on the
BULKY cycle.
48
TROUBLESHOOTING
Solving wash problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Poor soil removal Wash cycle selected not
suited to soil level in load.
Are you using the most appropriate
wash cycle for the amount of dirt?
Warm wash water is too
cold.
Refer to ‘Controlled Cold’.
Not enough detergent for
load size or amount of soil.
Refer to the detergent package for
the manufacturers recommended
dosage.
White clothes are better
washed separately.
Separate light and heavily soiled
items, as clothes can pick up soil
from dirty wash water.
Cold water wash is too cold. Refer to ‘Controlled Cold’.
Select the wash temperature
according to soil type.
Blood and mud are better washed in
cold water, while oily soils are better
washed in warmer water.
Overloading the washer. Try reducing your load size.
Loads made up of articles
of varying sizes will wash
better.
A full load of sheets may not wash
as well.
Hard water requires more
detergent than soft water.
If you have hard water, try adding
more detergent.
Try selecting ‘Heavy’ option using
the soil level button.
Tangling Washing with too much
water (underloading) can
cause the clothes to tangle
around one another.
Select an appropriate water level for
the load size, or select ‘Auto’ water
level, refer to ‘Water Level’.
Items wrapped around the
agitator when loading.
Place items, especially sheets, in the
bowl as loose parcels.
Creasing Overloading of the washer. Try reducing load size.
Inappropriate cycle
selection.
Choose ‘Easy Iron’ or ‘Delicate’ cycle
as these cycle have been designed
to minimise creasing.
Spin speed too high. Try selecting a lower spin speed.
Do not leave wet clothes to sit in
the washer or laundry basket.
Wash temperature too high
for items.
Try selecting a lower wash
temperature.
Sort your load so that items of
similar weight are washed together.
49
TROUBLESHOOTING
Solving wash problems
PROBLEM POSSIBLE CAUSES WHAT TO DO
Linting Some items in load more
likely to release or pick up
lint.
Wash lint givers (eg towels,
flannelette sheets) separately from
lint collectors (eg synthetic fabrics).
Overloading the washer. Try reducing your load size.
Not enough detergent to
hold the lint in suspension.
Try using more detergent.
Overdrying in a dryer can
cause a build-up of static
electricity in synthetic
fabrics and cause them to
attract lint.
Try not to over dry items when
using your dryer.
Detergent residue Over loading the washer. Try reducing your load size.
Did you use the
recommended amount of
detergent?
Try using less detergent.
Some detergents need to be
pre dissolved before being
added to the washer.
Check the detergent instructions.
Cold ambient temperatures,
cold washes and/or short
agitation times may not
allow the detergent to
dissolve properly.
Try pre-dissolving the detergent
before adding it to the machine.
Black or grey
marks on clothes
A build up caused by the
interaction of fabric softener
and detergent can flake off
and mark clothes.
Refer to ‘Wash preparation’.
Insufficient detergent for
the amount of soil on the
clothes, can result in grey
marks on clothes.
Make sure you are using enough
detergent for the amount of dirt in
your wash load.
Empty machine and put through a
BOWL CLEAN cycle, refer to ‘Bowl
Clean’.
Dye transfer Washing dark coloured
and light coloured items
together.
Remember to separate whites and
colours.
Keep wet or damp dark
coloured and light coloured
items separate.
Wash and dry non-colourfast
clothes separately.
Non-colourfast clothes left sitting
in a washer or laundry basket can
transfer dye onto other clothes.
50
For New Zealand and Australia only. You automatically receive a two-year Manufacturer’s
Warranty with the purchase of this clothes washer covering parts and labour for servicing
within the country ofpurchase.
Fisher&Paykel undertakes to:
Repair or, at its option, replace without cost to the owner either for material or labour any
part of the product, the serial number of which appears on the product, which is found to
be defective within two years of the date of purchase.
You also receive an additional eight-year parts only Manufacturer’s Warranty on your
Direct Drive motor. This additional eight-year Manufacturer’s Warranty commences on the
day following the expiry of the two-year Manufacturer’s Warranty and excludes the motor
controller and labour. Fisher&Paykel will repair (as to parts) or, at its option, replace any
Direct Drive motor (but not the motor controller) which is found to be defective within this
additional Manufacturer’s Warranty period. You will be responsible for any labour costs.
To see if your product qualifies for this additional Manufacturer’s Warranty, refer to our
website: www.fisherpaykel.com/smartdrive
Note: These Manufacturer’s Warranties are an extra benefit and do not affect your
legalrights.
These Manufacturer’s Warranties DO NOT cover
A Service calls which are not related to any defect in the product. The cost
of a servicecallwill be charged if the problem is not found to be a product
fault. Forexample:
1 Correcting the installation, eg removal of bottom packer and transit bolts
(frontloading washers), levelling the washer, adjustment of the drain to correct
siphoning, noises, crossed, kinked or leaking inlet hose connections, turning on
water,noises caused by the waterhammer or power supplies.
2 Providing instruction on use of the product or changing the set-up of the product,
eginstruction on correct use of detergents and fabric softeners.
3 Replacing fuses in, or correcting house wiring or correcting house plumbing,
egunblockingdrains.
4 Correcting fault(s) caused by the user.
5 Noise or vibration that is considered normal, eg spin sounds, user warning beeps.
6 Correcting damage caused by pests, eg rats, cockroaches, etc.
7 Water on the floor due to incorrect loading or excessive suds.
8 Blocked pumps, removal of foreign objects/substances from the washer, including the
pump and inlet hose filters, eg bra wires, bread tags, nails, grit, scrud, etc.
9 Correcting corrosion or discolouration due to chemical attack.
B Defects caused by factors other than:
1 Normal domestic use; or
2 Use in accordance with the product’s User guide.
C Defects to the product caused by accident, neglect, misuse or ‘act of God’.
D The cost of repairs carried out other than by a Fisher&Paykel trained and supported
service technician or the cost of correcting such repairs.
MANUFACTURER’S WARRANTY
51
MANUFACTURER’S WARRANTY
E Normal recommended maintenance as set out in the product’s User guide.
F Repairs when the appliance has been dismantled, repaired or serviced by other than
aFisher&Paykel trained and supported service technician or the selling dealer.
G Pick-up and delivery.
H Transportation or travelling costs involved in the repair when the product is
installed outside the Fisher&Paykel trained and supported service technician’s
normal servicearea.
Nothing in this Manufacturer’s Warranty is intended to, nor limits, any rights you mayhave
under law to recover the costs of inspecting or returning the goods to us.
This product has been designed for use in a normal domestic (residential) environment. This
product is not designed for any commercial use (whatsoever). Any commercial useby a
customer will affect this product’s Manufacturer’s Warranty.
Service under these Manufacturer’s Warranties must be provided by a Fisher&Paykel
trained and supported service technician. Suchservice shall be provided during normal
business hours. ThisManufacturer’s Warranty certificate should be shown when making any
claim.
For Australian customers
This Manufacturer’s Warranty is an extra benefit and does not affect your legal rights. Our
goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
Keep this user guide in a safe place.
52
CUSTOMER CARE
Before you call for service or assistance:
Check our website, fisherpaykel.com, for ‘Product Help’ to see the latest updates, hintsand
tips, and information about your product.
We recommend that you also refer to your User guide to ensure:
1 Your product is correctly installed.
2 You are familiar with its normal operation.
3 You have read the ‘Before you call for service’, ‘Fault codes’ and ‘Troubleshooting’
attheback of the book.
If after checking these points you still need assistance or parts, you can go online to our
website and book a service with your nearest Fisher&Paykel trained and supported service
technician. Our Customer Care team is also available to offer you assistance.
In New Zealand if you need service or assistance:
Go online to our website and book a service or call the Fisher&Paykel Customer Care
Centre and talk to one of our Customer CareConsultants.
Toll Free: 0800 FP CARE or 0800 372 273
Email: customer.care@fisherpaykel.com
Website: fisherpaykel.com
Postal address: Fisher&Paykel Appliances Ltd, PO Box 58546, Botany, Auckland 2163
Fisher&Paykel has a network of Fisher&Paykel trained and supported service technicians
who can carry out any service necessary on your appliance. Visit our website and book a
service with a Fisher&Paykel trained and supported service technician in your area.
In Australia if you need service or assistance:
Go online to our website and book a service or call the Fisher&Paykel Customer Care
Centre and talk to one of our Customer CareConsultants.
Toll Free: 1300 650 590
Email: customer.care@fisherpaykel.com
Website: fisherpaykel.com
Postal address: Fisher&Paykel Appliances Australia Pty Ltd, PO Box 798,
ClevelandQLD4163
Fisher&Paykel has a network of Fisher&Paykel trained and supported service technicians
who can carry out any service necessary on your appliance.
Visit our website and book a service with a Fisher&Paykel trained and supported service
technician in your area.
If you call, write to or contact us via our website, please provide your name and address,
model number, serial number, date of purchase and a complete description of the problem.
This information is needed in order to better respond to your requestforassistance.
Product details can be found on the rear of the washing machine, and/or above the drum
opening (when the door is open).
42498C 05.21
FISHERPAYKEL.COM
© Fisher & Paykel Appliances 2021. All rights reserved.
The models shown in this guide may not be available in all markets
and are subject to change at any time.
The product specifications in this guide apply to the specific products and
models described at the date of issue. Under our policy of continuous product
improvement, these specifications may change at any time.
For current details about model and specification availability in your country,
please go to our website or contact your local Fisher&Paykel dealer.
