How to Sign Up for Informed Delivery®

USPS Informed Delivery – Sign Up Guide – December 2019

How to Sign Up for Informed Delivery

Requirement

Description

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You must be a residential consumer

or rent a P.O. Box™ for personal use.

Informed Delivery notifications are not available to

businesses (either physical or P.O. Box addresses).

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Your ZIP Code™ and address must

be eligible for Informed Delivery.

Your ZIP Code and address eligibility will be

determined during the sign-up process.

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You must complete an identity

verification process.

Identity verification confirms you live at the address or

rent the P.O. Box for which you are requesting the

feature.

If you need help during the sign up process, please visit Customer Support.

Learn more about Informed Delivery by visiting our online FAQs.

Signing Up without an Existing USPS.com

Personal Account

1. Visit informeddelivery.usps.com and click “Sign Up for Free.”

2. Enter your residential address or personal P.O. Box address to verify that it is eligible for Informed

Delivery.

a. Please note the following might impact the ability for you to sign-up for Informed Delivery:

i. If the information you provide corresponds to a variety of address options

(e.g., showing apartment numbers or different 9-digit ZIP Codes), then you will

need to choose a correct address from a list of options.

USPS Informed Delivery – Sign Up Guide – December 2019

ii. If your residential address or P.O. Box is not eligible for Informed Delivery,

please check back at a later date. You can continue to sign up for a

USPS.com account to purchase stamps, create Click-N-Ship® labels, and

manage your P.O. Box. This is done by selecting “Create Account.”

iii. If your residential address or P.O. Box is eligible for Informed Delivery, read

the Terms and Conditions and check the box to accept these terms. Select

“Continue” to proceed with the account creation process.

3. Create a USPS.com personal account.

a. Choose a username and password.

i. Confirm your username is available.

ii. Confirm your password meets requirements.

b. Select your security questions.

c. Add your contact information.

i. Note: The email address you enter for your contact information will be the email address

at which you receive Informed Delivery notifications if you choose to opt in to emails.

d. Read the Privacy Act Statement and select “Continue.”

e. Select “Continue” again to be directed to the page where you will verify your identity.

4. Verify your identity by completing the (a) mobile phone verification process or (b) request the

invitation code by mail.

USPS Informed Delivery – Sign Up Guide – December 2019

a. If you select to verify your identity online, provide your mobile phone number, and a one-

time numeric passcode will be sent to you via text message.

b. If you select to verify your identity by invitation code, you will request to have an invitation

code sent to your current address. Please follow the directions in the letter to input the

invitation code.

5. Once you successfully verify your identity, you will be shown a confirmation page. Either select “Go

to Dashboard,” or, simply wait to be redirected to your Informed Delivery dashboard (which will

happen after a few seconds).

a. Note: If you are unable to verify your identity via mobile phone authentication or the mailed

invitation code, please see the Appendix of this guide to learn about In-Person Identity

Verification.

6. Congratulations! You are now signed up for Informed Delivery and can digitally preview your mail

and manage packages—all in one convenient location.

USPS Informed Delivery – Sign Up Guide – December 2019

a. From your Dashboard, select the “Settings” option. We recommend you opt in to getting our

email digest, so you never miss a notification! If you want more frequent package tracking

information, set your Package Notification preferences too.

b. Activation time for the feature may vary, but typically you will begin to receive email

notifications or see dashboard images within three business days. In some instances, it can

take up to seven days for activation to complete.

c. Watch for a Welcome Letter in the mail. If you recognize the account information listed in

the letter, no further action is required. If the account was not created by you or someone in

your household, you have the option to deactivate it by following the instructions in the

letter.

d. You can also enroll for USPS Electronic Signature Online™ (eSOL) within your Settings.

eSOL allows you to apply your electronic signature to any incoming packages that ship via

Priority Mail Express®, require Signature Confirmation™, or are insured for over $500

when you cannot sign in person. USPS will leave your packages in your mailbox or at a

preferred delivery location if a package is too large for your mailbox.

e. Check out the USPS Mobile app if you want to access Informed Delivery and many other

features on-the-go.

i. The mobile app is free to download and is available for iOS, Android, and

Windows in your app store.

USPS Informed Delivery – Sign Up Guide – December 2019

Signing Up with an Existing USPS.com® Personal Account

1. Sign in to your personal account on USPS.com.

2. Select ‘Informed Delivery’ located in the upper-right hand corner of your screen.

3. When presented with the screen view below, click ‘Enroll’ to be directed to your Profile.

USPS Informed Delivery – Sign Up Guide – December 2019

4. Within your Profile, on the “My Preferences” page, select the box labeled ‘Informed Delivery.’

5. Read the Terms and Conditions, check the box indicating you accept the terms, and select “Enroll

in Informed Delivery.”

a. Note: You can only proceed if you have a valid address and live in eligible ZIP Code. If you do

not meet these requirements, you cannot enroll in Informed Delivery at this time.

USPS Informed Delivery – Sign Up Guide – December 2019

6. If your address is eligible, verify your identity by completing the (a) mobile phone verification

process or (b) request the invitation code by mail.

a. If you select to verify your identity online, provide your mobile phone number, and a one-time

numeric passcode will be sent to you via text message.

USPS Informed Delivery – Sign Up Guide – December 2019

b. If you select to verify your identity by invitation code, you will request to have an invitation

code sent to your current address. Please follow the directions in the letter to input the

invitation code.

7. Once you successfully verified your identity, you will be shown a confirmation page.

a. Note: If you are unable to verify your identity online, visit the Appendix of this guide to learn

about In-Person Identity Verification.

8. Congratulations! You are now signed up for Informed Delivery and can digitally preview your mail

and manage packages—all in one convenient location.

a. From your Dashboard, select the “Settings” option. We recommend you opt in to getting our

email digest, so you never miss a notification! If you want more frequent package tracking

information, set your Package Notification preferences too.

b. Activation time for the feature may vary, but typically you will begin to receive email

notifications or see dashboard images within three business days. In some instances, it can

take up to seven days for activation to complete.

c. Watch for a Welcome Letter in the mail. If you recognize the account information listed in

the letter, no further action is required. If the account was not created by you or someone in

your household, you have the option to deactivate it by following the instructions in the

letter.

USPS Informed Delivery – Sign Up Guide – December 2019

d. You can also enroll for USPS Electronic Signature Online™ (eSOL) within your Settings.

eSOL allows you to apply your electronic signature to any incoming packages that ship via

Priority Mail Express®, require Signature Confirmation™, or are insured for over $500

when you cannot sign in person. USPS will leave your packages in your mailbox or at a

preferred delivery location if a package is too large for your mailbox.

e. Check out the USPS Mobile app if you want to access Informed Delivery and many

other features on-the-go.

i. The mobile app is free to download and is available for iOS, Android, and

Windows in your app store.

Appendix: Unable to Verify Identity Online While Signing Up for Informed

Delivery

If you were unable to verify your identity online while signing up for Informed Delivery, follow the

steps below:

1. If you were unable to verify your identity online, you will be presented with the message below. This

may occur if you fail the Online Mobile Phone Verification.

a. If you select “Return to Preferences” you can select to have an invitation code mailed to your

address that will allow you to enter the code. Please follow the directions in the letter that is

mailed to your home.

USPS Informed Delivery – Sign Up Guide – December 2019

b. The Postal Service also offers In-Person Identity Verification. If you would like to continue

with In-Person Identity Verification at a local Post Office™, click the “Visit a Post Office™”

button.

i. Note: In-Person Identity Verification is not available at all Post Office locations.

2. A screen will appear showing you Post Office locations that are close to the address in your

USPS.com profile. You can search additional Post Office locations based on proximity to the ZIP

Code you type into the search bar.

3. Once you identify the Post Office location you would like to visit, click the “Continue to In-Person

Verification” button.

a. At this point, you will see detailed instructions, including a barcode, for the remainder of the

In-Person Identity Verification process.

b. Print the form (or bring a copy of it on your smartphone) containing the barcode along with

the other requested forms of documentation to the designated Post Office within 30 days.

c. Note: If you are verifying for a P.O. Box address, you need to provide proof of your P.O. Box

rental and use. Documents (e.g., Form 1093 or online record of payment) may be required

to successfully complete the sign-up process.

4. Once you have completed the In-Person Identity Verification process, you can sign up for Informed

Delivery by following the steps outlined in the “Signing Up with an Existing USPS.com®

Personal Account” section.